酒店侍酒師崗位職責(zé)

1、Room to have a great start 成功的開(kāi)始Sommelier 侍酒師Hotel Level:酒店等級(jí)：IV 四一五Departme nt: 部門：Food & Beverage Services 餐飲服務(wù)部門Job Band:職位等級(jí):Reports To:直屬上級(jí)：F&B Supervisor, Restaura nt Man ager 餐飲主管，餐廳經(jīng)理Page 2 of 4第2頁(yè)，共4頁(yè)bJOB OVERVIEW 職位概述« Man age the complete wi ne program n eeds of the Food and

2、Beverage Divisio n. Assist in man agi ng one or more full-service food and beverage outlet(s) on a daily basis. 管理餐飲部門整體的葡萄酒計(jì)劃。協(xié)助管理一家或多家全服務(wù)餐飲營(yíng)業(yè)場(chǎng)所的每日運(yùn)營(yíng)。« Adhere to local regulati ons con cer ning health, safety, or other complia nee requireme nts, as well as brand sta ndards and local policies a

3、nd procedures. 遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Knowwhich means we n eed you to:* Be charm ingby being approachable, hav ing con fide nee and show ing respect.* Stay in the momentby understanding

4、and anticipating guests' needs, being attentive and takingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲際酒店及度假村？，我們希望賓客感覺(jué)風(fēng)格獨(dú)特、時(shí)尚現(xiàn)代和深入洞悉，這意味我們需要你：*親切、充滿自信、體現(xiàn)尊重來(lái)展現(xiàn)富有魅力 的你。«

5、;理解和預(yù)測(cè)賓客的需要、做到細(xì)心周到、具主人翁精神、把事情辦好，保持專注當(dāng)下。*見(jiàn)多識(shí)廣、分享閱歷、展現(xiàn)你的風(fēng)格來(lái)創(chuàng)造令人感覺(jué)特別的時(shí)刻，做到令人難忘。DUTIES AND RESPONSIBILITIES 工作職責(zé) Greet all guests and take beverage and food orders in a prompt and professi onal mann er.快速和專業(yè)的迎接所有客人，為客人點(diǎn)餐。 Serve cocktails an d/or menu items to bar guests; up-sell whe n tak ing orders. 為酒

6、吧客人提供雞尾酒和餐單上的項(xiàng)目；點(diǎn)單時(shí)向客人推銷。« Perform pre- and post-shift side-work. Stock service stati on. Fold and stack cocktail n apk ins and prepare bowls of bar sn acks.«工作前后的準(zhǔn)備和收尾工作。清點(diǎn)服務(wù)站。折疊雞尾酒餐巾和準(zhǔn)備酒吧零食。« Record order on guest check and ring up on pre-check register or accord ing to hotel proced

7、ures.Complete customer payme nt tran sacti ons accord ing to cash and charge procedures.«在客人帳單上進(jìn)行記錄，登錄帳號(hào)或按酒店程序進(jìn)行工作。按現(xiàn)金收款程序完成顧客的付款。« Clear and clea n tables in a prompt and efficie nt manner. Clea n an d/or wipe dow n stools, tables, chairs,walls, win dows, mirrors, and floors as n ecessary

8、. Empty trash and ashtrays.«高效快速的清理和清潔餐臺(tái)。需要時(shí)清理和抹擦廢物，桌椅，墻壁，窗戶，鏡子和地面。清倒垃圾。« Assist Barte nder in preparati on of fruits and garni shes; may assist Barte nder in setup and reple ni shme ntof appetizers or “ happy hour ” buffet, if applicable.*協(xié)助吧臺(tái)侍應(yīng)生準(zhǔn)備水果和裝飾品；必要的話，協(xié)助吧臺(tái)侍應(yīng)生擺放和補(bǔ)充開(kāi)胃品或快樂(lè)時(shí)光”的自助餐臺(tái)

9、71; Mon itor guest behavior and amou nt of alcohol con sumpti on to determ ine whe n alcohol service to theguest should cease; no tify man ageme nt of in cide nts in volv ing excessive alcohol con sumpti on or impaired con diti on of customers; check ide ntificati on whe never age of a guest request

10、i ng an alcoholic beverage service is questi on able.監(jiān)督客人的行為和酒精飲品消耗量從而決定什么時(shí)候應(yīng)控制客人的酒精量；將因酒精過(guò)量而引發(fā)的事故或 客人的受傷程度匯報(bào)給管理層；在對(duì)飲用酒精飲品的客人的年齡有質(zhì)疑時(shí)檢查客人的身份證。* Alert Man ageme nt of any service an d/or safety issues. Make appropriate service recovery gestures accord ing to established guideli nes in order to en sure

11、 total guest satisfacti on.警告管理層有關(guān)服務(wù)或安全的事宜。按照設(shè)定的指導(dǎo)綱要進(jìn)行適當(dāng)?shù)难a(bǔ)救服務(wù)以確?？腿说臐M意度。* Perform other duties as assig ned*完成分配給的其它工作。ACCOUNTABILIT Y責(zé)任范圍Number of employees supervised 管理的員工DirectN.A.直接無(wú)In directN.A.間接無(wú)Ann ual Operat ing Profit/Payroll Budget 年度經(jīng)營(yíng)利潤(rùn)和薪金預(yù)算* N.A. 無(wú)Key Metrics -主要績(jī)效指標(biāo)« Completi on

12、of assig ned tasks完成分配給工作的情況Decisi on Making Resp on sibilities (Decisi on Rights) 決策職責(zé)(決策權(quán))« NA« 無(wú)QUALIFICATIONS AND REQUIREMENTS任職要求Required Skills -技能要求« Demon strated ability to in teract with customers, employees and third parties that reflects highly on the hotel, the brand and

13、the Compa ny.完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。« Alcohol aware ness certificati on an d/or food service permit or valid health/food han dler card as required by local gover nment age ncy.持有當(dāng)?shù)卣?guī)定的含酒精飲品知識(shí)課程證書(shū)或食品服務(wù)許可證或有效的健康或食品上崗證。* Able to read and write En glish能夠讀寫(xiě)英語(yǔ)。* Qualificati ons* 學(xué)歷* High Schoo

14、l or Vocati onal Certificate in Hotel Man ageme nt. Food & Beverage, or related field.* 高中或酒店管理，餐飲或相關(guān)領(lǐng)域的職業(yè)證書(shū)。Experie nee -經(jīng)歷* 1 years related experie nee or an equivale nt comb in ati on of educati on and experie nee. Kno wledge of liquor bra nds, beer, wine, champag ne, non-alcoholic beverages, desig nated glassware, preparati on methods and gar ni shme nts preferred* 1年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。具有酒類品牌，啤酒，香檳，非酒精 飲料，專用玻璃器皿，準(zhǔn)備方法和裝飾品知識(shí)者優(yōu)先考慮。The statements in this job description are intended to describe the essential nat