過程關(guān)系圖及KPI考核指標(biāo)

1、第四章過程定位圖（匯總） 管理過程<顧顧客客滿需息流信意求程物流制造過文件管理資源管理內(nèi)部溝通內(nèi)部審核產(chǎn)品實現(xiàn)過程注：Sitel主要過程：主要包括管理過程（戰(zhàn)略方針、管理評審等） ；鑄造產(chǎn)品實現(xiàn)過程、特殊工藝過程（熱處理、NDT材料實驗室）等產(chǎn)品實現(xiàn)過程和人力資源、設(shè)備資源等支持性過程；Site2主要過程：主要包括顧客相關(guān)過程、產(chǎn)品策劃過程、采購過程、機加工產(chǎn)品實現(xiàn)過程、檢驗包裝等產(chǎn)品實現(xiàn)過程和設(shè)備資源管理等支持性過程；Site3主要過程：主要包括化學(xué)處理產(chǎn)品實現(xiàn)過程（特殊工藝）和設(shè)備資源、人力資源等支持性過程。支持性過程顧客反饋顧客滿意度數(shù)據(jù)分析質(zhì)量改進內(nèi)部質(zhì)量持續(xù)改進體系審核糾正措施

2、 預(yù)防措施的設(shè)計和開發(fā)、開發(fā)變更產(chǎn)品標(biāo)識和可追溯性、顧客財產(chǎn)、產(chǎn)品防護銷售過程、服務(wù)過程產(chǎn)品策劃過程:項目管理、質(zhì)量計劃、過程交付:目標(biāo)制定/監(jiān)控企業(yè)戰(zhàn)略質(zhì)量方針組織機構(gòu)職責(zé)權(quán)限管理評審顧客溝通:米購過程:營銷活動物料米購合同評審供方控制生產(chǎn)計劃、作業(yè)準(zhǔn)備驗證、過程控制管理職責(zé)產(chǎn)品管理'壓蠟?zāi)！爸茪?，澆鑄.切割'機加工、（特種工藝）檢驗包裝、入庫 、-（棒）坯料產(chǎn)品監(jiān)視和測量、不合格品控制質(zhì)量目標(biāo)設(shè)備的管理工裝管理設(shè)施的管理監(jiān)視和測量裝置管理 人力資源顧客滿意 度的測量 和監(jiān)視過程監(jiān)視 和測量數(shù)據(jù)的分 析和使用統(tǒng)計技術(shù)項目監(jiān)控 價格審批 產(chǎn)品安全性信息管理 應(yīng)急計劃文件控制記錄

3、控制第四章 過程定位圖（ Site1）I安裝11維護I顧客需求擔(dān)理過程:物料釆購ILI鑄造工藝 過程設(shè)計 與開發(fā)持繽改進部內(nèi)部審核R:產(chǎn)品實現(xiàn)過程機加工過程1物料部:化學(xué)處理過程:內(nèi)審管理糾正和預(yù)防措施管理質(zhì)控經(jīng)理分包加工原材料倉庫分包商管理模具管理II技術(shù)文件控制工程技術(shù)部質(zhì)量體系改進S:支持性過程實驗室控制模具驗證產(chǎn)品.過程監(jiān)視和測童糾正和改進措施驗證不合格品控制質(zhì)控部（鑄造）-E設(shè)備能源淡源部人力茨源部監(jiān)控和測量裝文件控制置控制記錄控制測量系統(tǒng)分析數(shù)據(jù)分析顧客滿意第四章 過程定位圖（ Site2）I安裝H維護I顧客需求I 暗理過程目標(biāo)制定和監(jiān)控持續(xù)改進管理I顧客 仮饋制總經(jīng)理與溝通管理措

4、施管理、3n質(zhì)量目標(biāo)反饋信息分析商務(wù)部采購中心產(chǎn)品部糾正和預(yù)防顧客溝通 合同評審交貨計劃顧客滿意度 測量和監(jiān)視顧客財產(chǎn)H圖紙 轉(zhuǎn)換技術(shù)中心采購控制供應(yīng)商管理產(chǎn)品項目 管理產(chǎn)品工藝和 過程確認(rèn)控制技術(shù)文件 控制樣件 控制機加工工 藝過程設(shè) 計與開發(fā)產(chǎn)品策劃過程R：產(chǎn)品實現(xiàn)過程S:支持性過程收庫交存付棒、坯料倉庫:鑄造產(chǎn)品- r:工程技術(shù)部:質(zhì)控部1工裝管理物料部不合格品控制質(zhì)控部（機加）| It機加工 產(chǎn)品:化學(xué)處理過程：NDT ：工裝驗證產(chǎn)品、過程監(jiān)視和測童糾正和改進措施驗證監(jiān)控和測量裝文件控制置控制記錄控制測量系統(tǒng)分析數(shù)據(jù)分析顧客滿意第四章過程定位圖顧客需求曲皆理過程I；鑄造產(chǎn)品I；工藝要求

5、采購原材料倉庫中間倉庫物料部航空零件產(chǎn)線t質(zhì)控部（化學(xué)處理）產(chǎn)品過程監(jiān)視和測童 不合格品控制糾正和改進措施驗證 轉(zhuǎn) 化 膜技術(shù)文 件控制噴 漆:顧客反饋工莒過 程設(shè)計 與開發(fā)工程技術(shù)部| R：產(chǎn)品實現(xiàn)過程二=二二二垂s：支持性過程供應(yīng)商管理收庫交化 貝存付人力淡源部設(shè)備能源資源部顧客滿意監(jiān)控和測童裝 置控制文件控制 記錄控制測量系統(tǒng)分析數(shù)據(jù)分析I安裝H維護|第五章 質(zhì)量體系 過程目標(biāo) 監(jiān)視和測 里表（一）terProcess子過程Sub-process小過程Minor Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon

6、itor and measuri ng target頻次Frequency參考文 件Refere nce負(fù)責(zé)部門Resp on sible配合部門Support ing管理過程man agem entprocess目標(biāo)制定和 監(jiān)視Target establishme nt and mon itor戰(zhàn)略計劃、質(zhì)量目 標(biāo)的制定、監(jiān)控、 實施和評價Establishme nt, mon itor, impleme ntati on and evaluatio n for strategic pla n and quality target市場預(yù)測、重事會要 求、同行競爭對手分 析、公司級數(shù)據(jù)、中長

7、期規(guī)劃Marketi ng foresee, BOD requireme nt, competitors an alysis, compa ny-level data and medium-a nd-l on g-term pla nning企業(yè)戰(zhàn)略計 戈V、運營結(jié)果 分析En terprise strategy pla n, operati onal output an alysis總經(jīng)理Gen eralMan ager各部門Related departme nts管理職責(zé)Man ageme n tresp on sibilit y管理評審Man ageme nt review質(zhì)量目標(biāo)完成情

8、況、新 產(chǎn)品、質(zhì)量情況報告、 市場情況、業(yè)務(wù)計劃Quality target completi on status, new product, quality performa nee report ing, marking status, operati onal pla n管理評審報 告、改進和提 高措施Man ageme nt review report, improv ing and enhancing actions管理者代表Man ageme nt Represe ntative 各部門Related departme nts資源管理Resources supply人力資源Huma

9、 n resources人力資源計劃Huma n resources pla n人力資源配置Huma n resources allocati on人力資源部HR Dept設(shè)備資源Equipment resources技改計劃Tech ni cal improveme nt pla n 修理計劃Repair pla n計劃審批Pla n approval設(shè)備部Equipme nt Departme nt 相關(guān)部門Related departme nts產(chǎn)品管理Product management航空零件客服部Aerospace Commodity Unit產(chǎn)品目錄定期更新Update prod

10、uct catalyst periodically第五章 質(zhì)量體系 過程目標(biāo) 監(jiān)視和測 量表 程MasterProcess子過程Sub-process小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Freque n cy參考文件Refere nee負(fù)責(zé)部門Resp on sible配合部門Support ing產(chǎn)品實現(xiàn) 過程Product realizatio n process顧客溝通Customer com muni cat ion營銷活

11、動Marketi ng初始材料清單、產(chǎn)品技術(shù)可 行性分析、成本分析Origi nal material list, product tech ni calfeasibility an alysis,cost an alysis立項表Project approval list產(chǎn)品部Product Departme nt相關(guān)部門Related departme nts合同評審Con tract review常規(guī)合同、特殊合同評審申 請、發(fā)貨審批表Regular con tract, special con tract review request, shipp ing request執(zhí)行表Impl

12、eme ntati on list客服部Busin ess Departme nt相關(guān)部門Related departme nts產(chǎn)品策劃過 程Product pla nning process項目管理、質(zhì) 量計劃、產(chǎn)品 和過程(或 FAI)批準(zhǔn)、 開發(fā)變更Project man ageme nt, quality pla nning, product and process(or FAI) approval, developme nt change項目流程計劃、立項申請書、 工作令Project process flow pla n, project request, work direct

13、i ons項目階段評審 表、項目按時 兀成統(tǒng)計表Project stage review list, project on-time completi on list產(chǎn)品部Product Departme nt相關(guān)部門Related departme nts樣品交貨計劃執(zhí) 行率Performa nee of sample on-time delivery 工裝/工藝開發(fā)計 劃執(zhí)行率Performa nee of tooli ng/process developme nt pla n每季度Quarterl y 每月Mon thly項目流程計劃、顧客要貨通 知單或訂單、顧客評審?fù)ㄖ?顧客代表通知

14、Project process flow pla n, customer shipp ing no tice or order, customer review no tice, customer represe ntative no tice顧客試驗報 告、顧客通知、 顧客評審報告Customer in spect ion report, customer n otice, customer review report產(chǎn)品部Product Departme nt相關(guān)部門Related departme nts第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表（5）主過程Master Process子過程S

15、ub-proc ess小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Freque n cy4卄 參考 文件Reference負(fù)責(zé)部門Resp on sible配合部門Support ing產(chǎn)品實 現(xiàn)過程Product realizati on process采購過 程Purchasi ng process物料采購 Material purchas in g圖紙、標(biāo)準(zhǔn)、顧客特殊要求、體 系要求、過程要求、價格通知單、 樣品認(rèn)可要求、即時供貨要

16、求Print, spec, customer special requireme nt, system requireme nt, process requireme nt, price no tice, sample approval requireme nt, on-time delivery requireme nt采購主合冋、技術(shù)協(xié) 議、質(zhì)量協(xié)議、采購 產(chǎn)品（材料）清單、 樣品認(rèn)可報告Con tract, tech nical agreeme nt, quality agreeme nt, purchase list, sample approval report采購部門Purchas

17、 ingDept產(chǎn)品部Product Departme nt質(zhì)控部QC Departme nt 工程技術(shù)部Engin eeri ng Dept采購產(chǎn)品清單、采購/外協(xié)件要貨 通知單、采購物料(零件)要貨 計劃、包裝用品采購計劃Purchase product list, purchased/ subc on tracted part delivery no tice, purchase material (part) delivery pla n, packagi ng material purchase pla n交付能力評價Delivery ability evaluati on采購部門P

18、urchas ingDept產(chǎn)品部Product Departme nt 質(zhì)控部QC Departme nt 物料部Material Departme nt工程技術(shù)部Engin eeri ng Dept 生產(chǎn)分廠Manu facturi ngWorkshop采購及時率=按時按 量到貨批數(shù)/計劃到 貨批數(shù)On-time purchas ing= on-time and correct qua ntity delivery / pla nned delivery采購合格率=合格批 數(shù)/到貨批數(shù)Qualify ing purchas ing =qualify ing lot / delivered

19、lot每月Mon thly供方控制Supplier control產(chǎn)品符合性記錄、供方審核、供 方交付記錄Product complia nee record, supplier audit, supplier delivery record供方績效分析、供方 交付監(jiān)控表、供方評 審檢查表Supplier performa nee an alysis, supplier delivery mon itor list, supplier audit checklist采購部門Purchas ingDept質(zhì)控部Quality Con trol Departme nt 工程技術(shù)部Engin eer

20、i ng Departme nt 分廠Manu facturi ng Workshop主過程Master Process子過程Sub-proc ess小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Freque ncy參考文 件Refere n ce負(fù)責(zé)部門Resp on sible配合部門Support ing產(chǎn)品實 現(xiàn)過程Product realizati on process制造過 程Man ufact uring process生產(chǎn)計

21、劃Man ufactur ing pla n返工/返修單、業(yè)務(wù)聯(lián)系 單、發(fā)貨計劃、滾動要貨 計劃Rework/ repair order, operati on con tact order, shipp ing pla n, rollover delivery pla n應(yīng)急情況通知單、生產(chǎn)聯(lián)系 單、生產(chǎn)作業(yè)計劃、采購作 業(yè)計劃Emerge ncy no tice, producti on con tact order, producti on pla n, purchase pla n生產(chǎn)分廠Man ufacturi ngWorkshop采購部門Purchas ingCen ter物料部M

22、aterial Departme nt生產(chǎn)計劃執(zhí)行率= 實際完成數(shù)/計劃完 成數(shù)Producti on pla nning executi on= actual fini shed parts / pla nned fini shed parts每月Mon thl y過程控制Process con trol控制計劃Con trol pla n過程能力測定Process capability measureme nt生產(chǎn)分廠Man ufacturi ng Workshop工程/質(zhì)控Engin eeri ng/ QC產(chǎn)品質(zhì) 量控制 過程Product quality control process

23、不合格品 控制Nonconfor mance control不合格品評審單Noncon forma nee review list返工返修、報廢、讓步、 優(yōu)先減少計劃Rework, repair, scrap, con diti on al, priority elim in ati on pla n質(zhì)控部Quality Con trol Departme nt相關(guān)部門Related departme nts產(chǎn)品監(jiān)視 和測量Product mon itor and measureme nt控制計劃、檢驗規(guī)程Con trol pla n, in spect ion procedure現(xiàn)場質(zhì)量記錄

24、、不合格品 處理單/報廢單、試驗報告、 糾正措施單On-site quality record, noncon forma nee dispositi on order/ scrap order, test report, corrective actions list質(zhì)控部Quality Con trol Departme nt相關(guān)部門Related departme nts每月Mon thl y產(chǎn)品合格率率或 廢品率(適用時)Product complia nee rate/ scrap rate (whe n applicable)物流過 程Logistics process顧客財產(chǎn)Cu

25、stomer property顧客圖紙、標(biāo)準(zhǔn)Customer print and spec顧客財產(chǎn)協(xié)議、鑒定資料、顧 客財產(chǎn)臺帳、日常檢查完好情 況Customer property agreement, appraisal data, customer property standing book, regular check condition documentary客服部Busin ess Departme nt 產(chǎn)品部Product Departme nt技術(shù)相關(guān)部門Related departme nts顧客工裝/刀具/模具Customer tooli ng, tool and pa

26、ttern相關(guān)部門Related departme nts第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表（7）主過程Master Process子過程Sub-proc ess小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Freque ncy參考文 件Refere n ce負(fù)責(zé)部門Resp on sible配合部門Support ing產(chǎn)品實 現(xiàn)過程Product realizati on process物流過 程Logisticsprocess顧客財

27、產(chǎn)Customer property顧客原材料或毛坯Customer material or bla nk parts物料部Logistics Departme nt 相關(guān)部門Related departme nts顧客樣品和用于設(shè)計/生 產(chǎn)信息Customer sample and data for desig n and producti on相關(guān)部門Related departme nts產(chǎn)品防護Product protecti on倉庫管理制度Warehouse man ageme nt system定期庫檢記錄Periodical inven tory check record物料部

28、Material Departme nt相關(guān)部門Related departme nts庫存物資三相符率Three Complia nee Rate for stock material每月Mon thl y運輸委托單Shipme nt collecti on order運輸協(xié)議Shipp ing agreeme nt客服部Busin ess Departme nt相關(guān)部門Related departme nts產(chǎn)品實 現(xiàn)過程Product realizati on process交付過 程Deliveryprocess需求計劃Dema nd pla n入庫單Warehouse receivi

29、 ng list 銷售滾動要貨Sales rollover delivery list經(jīng)濟責(zé)任制表Econo mic resp on sibility sheet客服部Busin ess Departme nt物料部Logistics Departme nt 相關(guān)部門Related departme nts銷售管理Sales man ageme nt適時發(fā)貨計劃、發(fā)貨計 劃Real time shipp ing pla n, shipp ing pla n適時供貨遵守表、交付回 單Real time supply complia nee sheet, delivery ack no wledg

30、eme nt note客服部Busin ess Departme nt物料部Logistics Departme nt 相關(guān)部門Related departme nts交貨計劃執(zhí)行率(對 外)Delivery performance (external) 成品入庫執(zhí)行率(對內(nèi))Finished parts warehousing performance (internal)每月Mon thl y服務(wù)過程Service process服務(wù)信息反饋Service data feedback糾正措施單、8D方法Corrective actions list, 8D method客服部Busin es

31、s Departme nt質(zhì)控部QCon trol Departme nt 工程技術(shù)部Engin eeri ng Depart 相關(guān)部門Related departments出廠產(chǎn)品PPM、顧 客投訴次數(shù)Delivered productPPM, customer complai nt freque nev每月Mon thl y第五章 質(zhì)里體 系過程 目標(biāo)監(jiān) 視和測里表 過程Master Process子過程Sub-proc ess小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目 標(biāo)Mon itor and

32、 measuri ng target頻次Freque nc y參考文件Refere nee負(fù)責(zé)部門Resp on sible配合部門Support ing支持性 過程Supporti ng process文件管 理Docume ntatio n man age ment文件控制Docume nt ary con trol文件檢查登記表Docume ntary check list受控文件目錄Con trolled docume nt in dex持續(xù)改進部CDDepartme nt 產(chǎn)品部ProductDepartme nt工程技術(shù)部Engin eeri ng Departme n 質(zhì)控部QC

33、 Dept相關(guān)部門Related departme nts記錄控制Record control質(zhì)里記錄清單Quality record list檢查記錄Check record持續(xù)改進部CD Department 產(chǎn)品部 Product Department 工程技術(shù)部 Engineering Department 質(zhì)控部QC Dept相關(guān)部門Related departme nts支持性 過程Supporti ng process資源管 理Resourc es man age ment設(shè)備管理Equipme ntman ageme nt設(shè)備運行班制、非 計劃停機時間Equipme nt ru

34、nning shift, excepti onal shut dow n time設(shè)備維護計劃Equipme nt maintenance pla n設(shè)備部Equipme nt Departme nt相關(guān)部門Related departme nts設(shè)備維護計劃 完成率Equipme nt maintenance performa nee 故障停機率Excepti onal shut dow n freque ncy每月Mon thly工裝管理Tooli ng man ageme nt工裝設(shè)計任務(wù)書、 設(shè)計方案、圖紙Tooli ng desig n assig nment, desig n sc

35、heme, print評審檢查表、工裝/模夾具制 造、工裝模具驗證單Review checklist, tooli ng/ fixture manu facturi ng, tooli ng/ pattern verification list產(chǎn)品部Product Departme nt 工程技術(shù)部Engin eeri ng Departme nt相關(guān)部門Related departme nts工裝維護計劃 執(zhí)行率Tooli ng maintenance performa nee設(shè)施管理Facility man ageme nt設(shè)施危險性評價標(biāo) 準(zhǔn)Facility risk evaluatio

36、n criterion部門自評結(jié)果、安全性評價Self-evaluation results, risk evaluati on設(shè)備部Equipme nt Departme nt使用部門Utilizati on departme nts第五章 質(zhì)量體系過程目標(biāo)監(jiān)視和測量表（9）主過程MasterProcess子過程Sub-proc ess小過程Minor Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Frequency參考文件Refere nee負(fù)責(zé)部門Res

37、p on sible配合部門Support ing支持性 過程Supporti ng process資源管 理Resource s man agem ent監(jiān)視和測量裝 置管理Man ageme nt of mon itor and measureme nt in strume nt新產(chǎn)品量具配置計劃、專用 量具/檢具技術(shù)要求、技術(shù)文 件通知Gage allocati on pla n for new product, special gage tech ni cal requireme nt, tech nical docume nt no tice周期計劃、檢 定記錄、標(biāo)識質(zhì)控部Quali

38、ty Con trol Departme nt相關(guān)部門Related departme nts人力資源管理Huma n resources man ageme nt崗位任職標(biāo)準(zhǔn)、培訓(xùn)計劃Position qualification criterion, training plan培訓(xùn)記錄、培 訓(xùn)有效性評價人力資源部Huma n ResourcesDept相關(guān)部門Related departme nts培訓(xùn)計劃完成率Trai ning pla n completi on performa nee 培訓(xùn)有效率Trai ning effect每月Mon thly 每季度Quarterly內(nèi)部溝 通I

39、n ternal com muni cati on信息管理Data man ageme nt內(nèi)外部信息Internal and external data展示欄總經(jīng)理Gen eral Man ager各部門Related departme nts應(yīng)急計劃Emerge ncy pla n各職能部門緊急報告Emerge ncy pla n for each functional departme nt效果驗證記錄總經(jīng)理Gen eral Man ager各部門Related departme nts顧客滿 意度Customer satisfacti on顧客滿意度Customer satisfact

40、i on顧客滿意度調(diào)查表Customer satisfact ion survey顧客滿意程度 分析報告客服部Busin ess Departme nt相關(guān)部門Related departme nts外部顧客滿意度External customer satisfact ion每半年Semi- annu ally主過程Master Process子過程Sub-proc ess小過程Min or Process輸入In put輸出Output責(zé)任部門Resp on sible Departme nt監(jiān)視和測量目標(biāo)Mon itor and measuri ng target頻次Frequency參考文件Refere nee負(fù)責(zé)部門Resp on sible配合部門Support ing支持性 過程Supporti ng process數(shù)據(jù)分 析Data an alysis過程監(jiān)視和 測量Process mon itor and measureme nt控制計劃、過程能力研 究計劃、過程指導(dǎo)書Con trol pla n, process capability research pla n, process in struct ion過程監(jiān)視和測量結(jié) 果、糾正和預(yù)防措施 計劃Process mon itor and m