qs9000中英文版

1、1 / 49 目錄(contents) ：management responsibility - element 4.1管理責(zé)任- 4.1quality policy -4.1.1品質(zhì)政策- 4.1.1organization -4.1.2組織 - 4.1.2responsibility and authority 4.1.2.1責(zé)任與授權(quán)- 4.1.2.1resources - 4.1.2.2資源 - 4.1.2.2management representative - 4.1.2.3管理代表- 4.1.2.3organization interfaces - 4.1.2.4組織聯(lián)系界面-

2、4.1.2.4information to management - 4.1.2.5通知管理階層- 4.1.2.5management review - 4.1.3管理審查- 4.1.3management review - 4.1.3.1管理審查- 4.1.3.1business plan - 4.1.4經(jīng)營(yíng)計(jì)劃- 4.1.4analysis and use of pany level data- 4.1.5公司層級(jí)資料的分析和應(yīng)用- 4.1.5.customer satisfaction - 4.1.6顧客滿意- 4.1.6certification body/registrar noti

3、fication - 4.1.6.1通知認(rèn)証團(tuán)體- 4.1.6.1quality system - element 4.2品質(zhì)系統(tǒng)- 4.2general - 4.2.1概述 - 4.2.1quality system procedures- 4.2.2品質(zhì)系統(tǒng)程序- 4.2.2quality planning - 4.2.3品質(zhì)規(guī)劃- 4.2.3advanced product quality planning - 4.2.3.1先期產(chǎn)品品質(zhì)規(guī)劃 - 4.2.3.1special characteristics - 4.2.3.2管制特性- 4.2.3.2feasibility review

4、s - 4.2.3.3可行性審查- 4.2.3.3product safety - 4.2.3.4產(chǎn)品安全性- 4.2.3.4process failure mode and effects analysis (process fmeas) - 4.2.3.5制程的失效模式與效應(yīng)分析- 4.2.3.5mistake proofing - 4.2.3.6錯(cuò)誤防止- 4.2.3.6the control plan - 4.2.3.7管制計(jì)劃- 4.2.3.7production part approval process - 4.2.4量產(chǎn)零組件核準(zhǔn)程序- 4.2.4general - 4.2.4

5、.1概述 - 4.2.4.1subcontractor requirements - 4.2.4.2分包商的要求- 4.2.4.2engineering change validation - 4.2.4.3工程變更的確認(rèn)- 4.2.4.3continuous improvement - 4.2.5持續(xù)改善- 4.2.5general - 4.2.5.1概述 - 4.2.5.1quality and productivity improvements - 4.2.5.2品質(zhì)和生產(chǎn)力的改進(jìn)-4.2.5.2techniques for continuous improvement - 4.2.5.

6、3持續(xù)改善的技術(shù)- 4.2.5.3facilities and tooling management- 4.2.6設(shè)施與工模具管理- 4.2.6facilities, equipment, and process planning effectiveness - 4.2.6.1設(shè)施、設(shè)備與制程規(guī)劃和效益- 4.2.6.1tooling management - 4.2.6.2工模具管理- 4.2.6.2contract review - element 4.32 / 49 合約審查- 4.3general - 4.3.1概述 - 4.3.1review - 4.3.2審查 - 4.3.2ame

7、ndment to a contract - 4.3.合約變更- 4.3.3records - 4.3.4記錄 - 4.3.4design control - element 4.4設(shè)計(jì)管制- 4.4general - 4.4.1概述 - 4.4.1use of design data - 4.4.1.1設(shè)計(jì)資料的運(yùn)用- 4.4.1.1design and development planning - 4.4.2設(shè)計(jì)與開發(fā)規(guī)劃- 4.4.2required skills - 4.4.2.1所需技能- 4.4.2.1organizational and technical interfaces

8、- 4.4.3組織與技術(shù)的介面- 4.4.3design input - 4.4.4設(shè)計(jì)輸入- 4.4.4design input - supplemental - 4.4.4.1設(shè)計(jì)輸入- 補(bǔ)充 - 4.4.4.1design output - 4.4.5設(shè)計(jì)輸出- 4.4.5design output - supplemental - 4.4.5.1設(shè)計(jì)輸出- 補(bǔ)充 - 4.4.5.1design review - 4.4.6設(shè)計(jì)審查- 4.4.6design verification- 4.4.7設(shè)計(jì)驗(yàn)証- 4.4.7design validation - 4.4.8設(shè)計(jì)確認(rèn)- 4.4.

9、8design validation - supplement -4.4.8.1設(shè)計(jì)確認(rèn)- 補(bǔ)充 - 4.4.8.1design changes - 4.4.9設(shè)計(jì)變更 - 4.4.9design changes - supplemental - 4.4.9.1設(shè)計(jì)變更- 補(bǔ)充 - 4.4.9.1design change impact - 4.4.9.2設(shè)計(jì)變更的影響- 4.4.9.2customer prototype support - 4.4.10顧客原型樣品的配合- 4.4.10confidentiality - 4.4.11xx 性 - 4.4.11document and dat

10、a control - element 4.5文件與資料管制- 4.5general - 4.5.1概述 - 4.5.1document and data approval and issue- 4.5.2文件與資料之核準(zhǔn)與發(fā)行- 4.5.2engineering specifications - 4.5.2.1工程規(guī)格- 4.5.2.1document and data changes - 4.5.3文件與資料變更 - 4.5.3purchasing - element 4.6採(cǎi)購(gòu) - 4.6general - 4.6.1概述 - 4.6.1approved materials for on

11、going production - 4.6.1.1量產(chǎn)中的核準(zhǔn)物料- 4.6.1.1government, safety and environmental regulations - 4.6.1.2政府，安全與環(huán)境法規(guī)- 4.6.1.2evaluation of sub-contractors - 4.6.2分包商之評(píng)估- 4.6.2subcontractor development - 4.6.2.1分包商的開發(fā)- 4.6.2.1scheduling subcontractors - 4.6.2.2分包商交貨日程規(guī)劃- 4.6.2.2purchasing data - 4.6.3採(cǎi)購(gòu)資料

12、- 4.6.3verification of purchased product - 4.6.4採(cǎi)購(gòu)產(chǎn)品的驗(yàn)証- 4.6.43 / 49 supplier verification at subcontractors premises - iso4.6.4.1供應(yīng)商在分包商處的驗(yàn)証- iso 4.6.4.1customer verification of subcontracted product - iso6.4.2.2顧客以分包商產(chǎn)品的驗(yàn)証- iso 6.4.2.2control of customer-supplied product-element 4.7顧客提供產(chǎn)品之管制- 4.7c

13、ustomer owned tooling - 4.7.1顧客所有之工模具- 4.7.1product identification and element-element 4.8產(chǎn)品之識(shí)別與追溯性- 4.8process control-element 4.9制程管制- 4.9cleanliness of premises - 4.9.b.1生產(chǎn)工場(chǎng)的清潔- 4.9.b.1contingency plans-4.9.b.2緊急應(yīng)變計(jì)劃- 4.9.b.2designation of special characteristics-4.9.d.1管制特性的指定- 4.9.d.1preventiv

14、e maintenance-4.9.g.1預(yù)防保養(yǎng)- 4.9.g.1process monitoring and operator instructions-4.9.1制程監(jiān)測(cè)和作業(yè)指導(dǎo)書- 4.9.1maintaining process control-4.9.2制程控制的維持- 4.9.2modified process control requirements-4.9.3制程管制要求的變更- 4.9.3verification of job setups-4.9.4作業(yè)設(shè)定的驗(yàn)証- 4.9.4process changes-4.9.5制程變更- 4.9.5appearance item

15、s-4.9.6外觀項(xiàng)目- 4.9.6inspection and testing-element 4.10檢驗(yàn)與測(cè)試- 4.10general-4.10.1概述 - 4.10.1acceptance criteria for attribute characteristics-4.10.1.1計(jì)數(shù)值允收準(zhǔn)則- 4.10.1.1receiving inspection and testing -4.10.2收料檢驗(yàn)與測(cè)試- 4.10.2ining product quality -4.10.2.4進(jìn)料產(chǎn)品的品質(zhì)- 4.10.2.4in-process inspection and testing

16、-4.10.3制程中之檢驗(yàn)與測(cè)試- 4.10.3final inspection and testing -4.10.4最終檢驗(yàn)與測(cè)試- 4.10.4layout inspection and functional testing -4.10.4.1全盤尺寸檢驗(yàn)與機(jī)能測(cè)試- 4.10.4.1final product audit -4.10.4.2最終產(chǎn)品稽核- 4.10.4.2inspection and test records -4.10.5檢驗(yàn)與測(cè)試記錄- 4.10.5supplier laboratory requirements -4.10.6供應(yīng)商的實(shí)驗(yàn)室要求- 4.10.6la

17、boratory quality systems -4.10.6.1實(shí)驗(yàn)室品質(zhì)系統(tǒng)- 4.10.6.1laboratory personnel -4.10.6.2實(shí)驗(yàn)室人員- 4.10.6.2laboratory product identification and testing - 4.10.6.3實(shí)驗(yàn)室被測(cè)產(chǎn)品的識(shí)別與測(cè)試- 4.10.6.3laboratory process control - 4.10.6.4實(shí)驗(yàn)室流程管制- 4.10.6.4laboratory testing and calibration methods - 4.10.6.5實(shí)驗(yàn)室測(cè)試與校正的方法- 4.10.

18、6.5laboratory statistical methods - 4.10.6.6實(shí)驗(yàn)室統(tǒng)計(jì)方法- 4.10.6.6accredited laboratories - 4.10.7驗(yàn)証的實(shí)驗(yàn)室- 4.10.7control of inspection, measuring and test equipment-element 4.11檢驗(yàn)、量測(cè)與試驗(yàn)設(shè)備的管制- 4.11general-4.11.1概述 - 4.11.14 / 49 control procedure- 4.11.2管制程序 -4.11.2calibration services - 4.11.2.b.1校正服務(wù) -4.

19、11.2.b.1inspection, measuring, and test equipment records -4.11.3檢驗(yàn)，量測(cè)與與試驗(yàn)設(shè)備之記錄- 4.11.3measuring system analysis-4.11.4量測(cè)系統(tǒng)分析- 4.11.4inspection and test status - element 4.12檢驗(yàn)與測(cè)試狀況- 4.12supplemental verification - 4.12.1額外驗(yàn)証- 4.12.1control of nonconforming product - element 4.13不合格品之管制- 4.13general

20、 - 4.13.1概述 - 4.13.1suspect material or product - 4.13.1.1可疑材料或產(chǎn)品- 4.13.1.1visual identification - 4.13.1.2視覺識(shí)別- 4.13.1.2review and disposition of nonconforming product - 4.13.2不合格產(chǎn)品之檢討與處理- 4.13.2prioritized reduction plans-4.13.2.1不合格品優(yōu)先減量計(jì)劃- 4.13.2.1control of reworked product - 4.13.3重工產(chǎn)品之管制- 4.1

21、3.3engineering approved product authorization - 4.13.4工程認(rèn)可產(chǎn)品的授權(quán)- 4.13.4corrective and preventive action - element 4.14矯正與預(yù)防措施- 4.14general - 4.14.1概述 - 4.14.1problem solving methods - 4.14.1.1解決問題的方法- 4.14.1.1mistake proofing-4.14.1.2錯(cuò)誤防止- 4.14.1.2corrective action - 4.14.2矯正措施- 4.14.2returned produ

22、ct test/analysis - 4.14.2.1退回產(chǎn)品的測(cè)試/ 分析 - 4.14.2.1corrective action impact - 4.14.2.2矯正行動(dòng)的影響- 4.14.2.2preventive action-4.14.3預(yù)防措施- 4.14.3handling, storage, packaging, preservation and delivery-element 4.15搬運(yùn)、儲(chǔ)存、包裝、保存與交貨- 4.15general - 4.15.1概述 - 4.15.1handling - 4.15.2搬運(yùn) - 4.15.2storage - 4.15.3儲(chǔ)存 -

23、 4.15.3inventory - 4.15.3.1庫存量 - 4.15.3.1packaging-4.15.4包裝 - 4.15.4customer packaging standards-4.15.4.1顧客包裝標(biāo)準(zhǔn)- 4.15.4.1labeling-4.15.4.2標(biāo)識(shí) - 4.15.4.2preservation-4.15.5防護(hù) - 4.15.5delivery-4.15.6交貨 - 4.15.6supplier delivery performance monitoring -4.15.6.1供應(yīng)商交貨績(jī)效監(jiān)測(cè)- 4.15.6.1production scheduling -

24、4.15.6.2生產(chǎn)排程- 4.15.6.2electronic munication - 4.15.6.3電子通訊- 4.15.6.3shipment notification system - 4.15.6.4交貨通知系統(tǒng)- 4.15.6.4control of quality records- element 4.165 / 49 品質(zhì)記錄的管制- 4.16record retention - 4.16.1internal quality audits - element 4.17內(nèi)部品質(zhì)稽核- 4.17internal audit schedules-4.17.1稽核計(jì)劃排程- 4.1

25、7.1training element 4.18訓(xùn)練 - 4.18training effectiveness-4.18.1訓(xùn)練的有效性- 4.18.1servicing -element 4.19服務(wù) - 4.19feedback of information from service-4.19.1服務(wù)資訊的回饋- 4.19.1statistical techniques -element 4.20統(tǒng)計(jì)技術(shù)- 4.20identification of need -4.20.1需求的確定- 4.20.1procedure 4.20.2程序 - 4.20.2selection of stati

26、stical tools-4.20.3統(tǒng)計(jì)工具的選擇- 4.20.3knowledge of basic statistical concepts-4.20.4基本統(tǒng)計(jì)概念的知識(shí)- 4.20.4management responsibility - element 4.1 管理責(zé)任- 4.1 quality policy -4.1.1 品質(zhì)政策- 4.1.1 the suppliers management with executive responsibility shall define and document its policy for quality, including obje

27、ctives for quality and its mitment to quality. the quality policy shall be relevant to the suppliers organizational goals and the expectations and needs of its customers. the supplier shall ensure that this policy is understood, implemented and maintained at all levels of the organization. 供應(yīng)商負(fù)經(jīng)管責(zé)任之

28、管理階層 應(yīng)界定並明文記載其對(duì)品質(zhì)所持之政策，包含品質(zhì)目標(biāo)與對(duì)品質(zhì)之承諾。該品質(zhì)政策必須相關(guān)於供應(yīng)商之組織目標(biāo)與顧客需求與期望 ，供應(yīng)商應(yīng)確保該組織內(nèi)之所有階層均了解，實(shí)施與維持此品質(zhì)政策。organization -4.1.2 組織 - 4.1.2 responsibility and authority 4.1.2.1 責(zé)任與授權(quán)- 4.1.2.1 tile responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality sh

29、all be defined and documented, particularly for personnel who need the organizational freedom and authority to: a) initiate action to prevent the occurrence of any nonconformity relating to product, process and quality system; 從事影響品質(zhì)之管理、執(zhí)行與工作人員均應(yīng)予以界事實(shí)上和明文記載其責(zé)任，授權(quán)與相互關(guān)系，尤其是那些需要組織賦予自由度授權(quán)以從事下列活動(dòng)人員：a) 發(fā)起

30、行動(dòng)以預(yù)防任何有關(guān)產(chǎn)品、流程、品質(zhì)系統(tǒng)不合格事情的發(fā)生；note: it is remended that the personnel responsible for quality have the authority to stop production, if necessary to correct quality problems. 備注：建議負(fù)有品質(zhì)責(zé)任的人員，如需處理品質(zhì)問題時(shí)，可被授予停止生產(chǎn)的權(quán)限。b) identify and record any problems relating to the product, process and quality system; 鑑

31、定並記錄任何有關(guān)產(chǎn)品、流程與品質(zhì)系統(tǒng)的問題；c) initiate, remend or provide solutions through designated channels; 循既定管道 發(fā)起、建議或提供解決6 / 49 d) verify the implementation of solutions; 驗(yàn)証解決方案之執(zhí)行；e) control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition ha

32、s been corrected. 管制不合格產(chǎn)品被進(jìn)一步加、交貨或安裝，直到缺點(diǎn)或不滿意情況被矯正為止。f) represent the needs of the customer in internal functions in addressing qs-9000 requirements (e.g. selection of special characteristics, setting quality objectives, training, corrective & preventive actions, product design and development)

33、. 在 內(nèi) 部 組 織 機(jī) 能 中 代 表 顧 客 的 需 求 以 對(duì) 應(yīng)qs-9000的要求（即管制特性的選擇、設(shè)定品質(zhì)目標(biāo)，訓(xùn)練，矯正與預(yù)防行動(dòng)，產(chǎn)品設(shè)計(jì)與發(fā)展）。resources - 4.1.2.2 資源 - 4.1.2.2 the supplier shall identify resources requirements and provide adequate resources, including the assignment of trained personnel (see 4.18) for management, performance of work and ver

34、ification activities including internal quality audits. 供應(yīng)商應(yīng)鑑定資源的需求，並提供適當(dāng)資源，包括指派經(jīng)訓(xùn)練的人員（參閱4.18 ）以從事管理、執(zhí)行工作與包含內(nèi)部品質(zhì)稽核在內(nèi)的各項(xiàng)驗(yàn)証活動(dòng)。management representative - 4.1.2.3 管理代表- 4.1.2.3 the suppliers management with executive responsibility shall appoint a member of the suppliers own management who, irrespectiv

35、e of other responsibilities, shall have defined authority for 供應(yīng)商負(fù)經(jīng)營(yíng)責(zé)任之管理階層應(yīng)指派供應(yīng)商管理階層其中一員 ，明定其授權(quán)且不受其它職務(wù)責(zé)任影響以從事下列活動(dòng)a) ensuring that a quality system is established, implemented and maintained in according with this international standard, and 確保品質(zhì)系統(tǒng)依本國(guó)際標(biāo)準(zhǔn)建立、實(shí)施與維持，與b) reporting on the performance of q

36、uality system to the suppliers management for review and as a basis for improvement of the quality system. 將品質(zhì)系統(tǒng)的運(yùn)作成效向供應(yīng)商管理階層報(bào)告以供其審查，並作為品質(zhì)系統(tǒng)改善之依據(jù)。note 5: the responsibility of a management representative may also include liaison with external parties on matters relating to the suppliers quality syst

37、em. 備注 5：管理代表的責(zé)任亦可包含就供應(yīng)商品質(zhì)系統(tǒng)有關(guān)事務(wù)與外界團(tuán)體的聯(lián)系。organization interfaces - 4.1.2.4 組織聯(lián)系界面- 4.1.2.4 the supplier shall have systems in place to ensure management of appropriate activities during concept development through production (refer to advanced product quality planning and control plan reference manu

38、al) . the supplier shall use a multi-disciplinary approach for decision-making and have the ability to municate necessary information and data in the customer-prescribed format. 供應(yīng)商於概念研發(fā)直到生產(chǎn)等階段，應(yīng)建立系統(tǒng)確保對(duì)各項(xiàng)適當(dāng)活動(dòng)的管理（參考先期產(chǎn)品品質(zhì)規(guī)劃和管制計(jì)劃參考手冊(cè)）。供應(yīng)商決策時(shí)應(yīng)採(cǎi)用跨功能群組討論模式，且有能力使用顧客規(guī)定格式溝通必要的資訊和數(shù)據(jù)。note: typical function to

39、 be included are: 備注：典型的組織機(jī)能包括：7 / 49 engineering/technical 工程 / 技術(shù)manufacturing/production 制造 / 生產(chǎn)industrial engineering 工業(yè)工程purchasing/materials management 採(cǎi)購(gòu) / 物料管理quality/reliability 品質(zhì) / 可靠度cost estimating 成本預(yù)估product service 產(chǎn)品服務(wù)management information systems/data processing 管理資訊系統(tǒng)/ 資料處理packag

40、ing engineering 包裝工程tooling engineering/maintenance 工模具工程/ 保養(yǎng)marketing and sales 市場(chǎng)與行銷subcontractors, as necessary 分包商（必要時(shí)）information to management - 4.1.2.5 通知管理階層- 4.1.2.5 management with responsibility and authority for corrective action shall be promptly informed of products or processes which

41、bee nonpliant with specified requirements. 當(dāng)產(chǎn)品或制程無法符合特定要求時(shí)，該項(xiàng)資訊應(yīng)迅即通知負(fù)責(zé)與授權(quán)矯正行動(dòng)的管理階層。management review - 4.1.3 管理審查- 4.1.3 the suppliers management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in sa

42、tisfying the requirements of this international standard and the suppliers stated quality policy and objectives (see 4.1.1) . records of such reviews shall be maintained (see 4.16) 供應(yīng)商負(fù)經(jīng)營(yíng)責(zé)任之管理階層每隔規(guī)定期間應(yīng)審查品質(zhì)系統(tǒng) ，且其間隔應(yīng)足以確保品質(zhì)系統(tǒng)持續(xù)適切與有效符合本國(guó)際標(biāo)準(zhǔn)要求與供應(yīng)商即定之品質(zhì)政策與目標(biāo)（參閱4.1.1 ）。此項(xiàng)審查的記錄應(yīng)予以維持（參閱4.16 ）。management revi

43、ew - 4.1.3.1 管理審查- 4.1.3.1 this management review requirement shall include all elements of the entire quality system, not only those specifically required in other elements (e.g. 4.l4.3.d) . 本項(xiàng)管理審查應(yīng)包括整體品質(zhì)系統(tǒng)的所有要項(xiàng)，而非僅限於如 4.14.3.d (預(yù)防行動(dòng)）要項(xiàng)中所特別指定者。note: management review should be conducted with a mult

44、i-disciplinary approach (see glossary) . 備注：管理審查需以跨功能的團(tuán)體方式來舉行（參閱詞匯）。business plan - 4.1.4 經(jīng)營(yíng)計(jì)劃- 4.1.4 the supplier shall utilize a formal, documented, prehensive business plan. the business plan shall be a controlled document. the content of the business plan is not subject to third party audit. 供應(yīng)商

45、必須應(yīng)用一份正式明文規(guī)定且完整的經(jīng)營(yíng)計(jì)劃。此項(xiàng)經(jīng)營(yíng)計(jì)劃應(yīng)為管制文件。經(jīng)營(yíng)計(jì)劃的內(nèi)容不提供予第三者稽核。this plan may typically include as applicable: 8 / 49 這個(gè)計(jì)劃通?？赡馨铝羞m用項(xiàng)目：market-related issues 市場(chǎng)相關(guān)的事務(wù)financial planning and cost 財(cái)務(wù)規(guī)劃與成本growth projections 企業(yè)成長(zhǎng)預(yù)期plant/facilities plans 工廠 / 設(shè)施計(jì)劃cost objectives 成本目標(biāo)human resource development 人力資源開發(fā)r &a

46、mp; d plans, projections, and projects with appropriate funding 研發(fā)計(jì)劃，企劃，專案與其適當(dāng)?shù)呢?cái)源projected sales figures 預(yù)期銷售成果quality objectives 品質(zhì)目標(biāo)customer satisfaction plans 顧客滿意計(jì)劃key internal quality and operational performance measurables 內(nèi)部品質(zhì)和作業(yè)績(jī)效的主要指標(biāo)health, safety and environmental issues 安全衛(wèi)生與環(huán)保議題goals an

47、d plans shall cover short term (1-2 years) and longer-term (3 years or more) . the goals and plans should be based on analysis of petitive products and on bench-marking inside and outside the automotive industry and the suppliers modity. methods to determine current and future customer expectations

48、shall be in place. all objective process shall be used to define the scope and collection of information, including the frequency and methods of collection. 目標(biāo)和計(jì)劃須包含短程（1-2 年）和長(zhǎng)期（3 年以上）。這些目標(biāo)和計(jì)劃的擬定需依據(jù)競(jìng)爭(zhēng)產(chǎn)品的分析，汽車工業(yè)內(nèi)外的標(biāo)竿以與供應(yīng)商自身的商品。須建立衡量目前和未來顧客期望的方法。應(yīng)採(cǎi)用客觀的流程來定義x圍與收集資訊，包括收集資訊的頻次與方式。methods to track, update

49、, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate. 追蹤、檢討、更新與修訂計(jì)劃的方法應(yīng)以明文規(guī)定，以確保該計(jì)劃在整體組織中被適當(dāng)?shù)呢瀼嘏c溝通。note: data and information should drive process improvement plans. 備注：數(shù)據(jù)和資讀需促進(jìn)流程的改善計(jì)劃。note: the supplier should

50、 provide means for employee empowerment in meeting business goals. 備注：供應(yīng)商為達(dá)成經(jīng)營(yíng)目標(biāo)可賦予員工充分的授權(quán)。analysis and use of pany level data- 4.1.5 公司層級(jí)資料的分析和應(yīng)用- 4.1.5. the supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and curren

51、t quality levels for key product and service features. these should be pared with those of petitors and/or appropriate benchmarks 供應(yīng)商針對(duì)品質(zhì)、作業(yè)績(jī)效 （生產(chǎn)力 、效率、效益、低劣品質(zhì)的成本） 與產(chǎn)品和服務(wù)主要特性目前的品質(zhì)水準(zhǔn)，應(yīng)明文記載其趨勢(shì)，並以此與競(jìng)爭(zhēng)者和/或適當(dāng)企業(yè)標(biāo)竿來比較。trends in data and information should be pared with progress toward overall business 9 /

52、49 objectives, and lead to action to support: 數(shù)據(jù)和資訊中所顯示之趨勢(shì)應(yīng)與整體經(jīng)營(yíng)目標(biāo)的進(jìn)展相比較，並轉(zhuǎn)化成據(jù)以行動(dòng)的資訊以支持：1) development of priorities for prompt solutions to customer-related problems, 顧客相關(guān)問題解決方案的優(yōu)先須序。2) determination of key customer-related trends and correlations to support status review, decision-making and longe

53、r-term planning. 決定與顧客相關(guān)的重要趨勢(shì)和對(duì)等比較，以支持現(xiàn)狀檢討、決策與長(zhǎng)期規(guī)劃。customer satisfaction - 4.1.6 顧客滿意- 4.1.6 the supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. trends in customer satisfaction and key

54、 indicators of customer dissatisfaction shall be documented and supported by objective information. these trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. 供應(yīng)商應(yīng)制定一套決定顧客滿意的書面程序，程序包括決定的頻次與如何確保其客觀性和有效性。顧客滿意的趨勢(shì)以與顧客不滿意的主要指標(biāo)，應(yīng)書面記載且具顧客資訊予以証實(shí)。這些趨勢(shì)需與競(jìng)爭(zhēng)

55、廠商，或適當(dāng)?shù)钠髽I(yè)標(biāo)竿來比較，並經(jīng)高層管理階層審查。note: consideration should be given to internal, external and final customers. 備注：顧客滿意考慮可顧與內(nèi)部、外部和最終顧客 。certification body/registrar notification - 4.1.6.1 通知認(rèn)証團(tuán)體- 4.1.6.1 a supplier shall notify their certification body/registrar in writing within five (5) working days when

56、 a customer places the site in any of the following statuses: 當(dāng)顧客將處所 （ site) 置於下列狀態(tài)時(shí)，供應(yīng)商應(yīng)於（5）個(gè)工作天內(nèi)以書面通知他的証認(rèn)團(tuán)體：chrysler needs improvement ford q-l revocation general motors level ii containment quality system - element 4.2 品質(zhì)系統(tǒng)- 4.2 general - 4.2.1 概述 - 4.2.1 the supplier shall establish, document an

57、d maintain a quality system as a means of ensuring that product conforms to specified requirements. the supplier shall prepare a quality manual covering the requirements of this international standard. the quality manual shall include or make reference to the quality system procedures and outline th

58、e structure of the documentation used in the quality system. 供應(yīng)商應(yīng)建立與維持一個(gè)書面化的品質(zhì)系統(tǒng)做為確保產(chǎn)品符合規(guī)定要求的手冊(cè)。供應(yīng)商應(yīng)準(zhǔn)備一份涵蓋本國(guó)際標(biāo)準(zhǔn)要求的品質(zhì)手冊(cè)。品質(zhì)手冊(cè)應(yīng)包含或參照品質(zhì)系統(tǒng)的書面程序，並對(duì)品質(zhì)系統(tǒng)所採(cǎi)用文件其架構(gòu)予以概要說明。note 6: guidance on quality manual is given in iso 10013. 備注 6：品質(zhì)手冊(cè)的指導(dǎo)綱要請(qǐng)參閱iso 10013. quality system procedures- 4.2.2 品質(zhì)系統(tǒng)程序- 4.2.2 the sup

59、plier shall a) prepare documented procedures consistent with the requirements of this international standard and the suppliers stated quality policy, and 供應(yīng)商應(yīng)10 / 49 擬定符合本國(guó)際標(biāo)準(zhǔn)要求與從應(yīng)商品質(zhì)政策之各項(xiàng)書面程序，與b) effectively implement the quality system and its documented procedures. 有效實(shí)施品質(zhì)系統(tǒng)與其各項(xiàng)書面程序。for the purpos

60、es of this international standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the plexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity. 為達(dá)到本國(guó)際標(biāo)準(zhǔn)之目的，構(gòu)成品質(zhì)系統(tǒng)之程序其x圍與詳細(xì)程度，依賴工作復(fù)雜性、採(cǎi)用的方法