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1、Part II Practical Sentences and Patterns1. Good morning, sir, what can I do for you ? 早上好,先生,我可以為你做些什么嗎?2. Hi, Mr. Thomas. How are you? Can I help you? 你好,托馬斯先生。身體好嗎?有什么可以幫助你嗎?3. Excuse me, madam, but may I help you? 夫人,請(qǐng)問(wèn)能為您效勞嗎?4. Sir (miss), may I help you? 先生(小姐),我能為您效勞嗎?5. Hello. 您好6. How nice t

2、o see you again! 真高興再見(jiàn)到您!7. Im glad to see you again. 真高興再見(jiàn)到您!8. Its good to see you again. 真高興再見(jiàn)到您!9. Its been a long time since I saw you (or we met) last, hasnt it? (自我上次見(jiàn)你以來(lái))好久不見(jiàn),是吧?10. Sir, is there anything I can do for you ? 先生,有任何我能為您服務(wù)的地方嗎?11. Madam, are you being attended to? 夫人,是否已有別人為您服務(wù)

3、過(guò)了?12. How do you do ? 您好?。ǔ醮我?jiàn)面是用語(yǔ),尤用于被正式介紹見(jiàn)面時(shí)。對(duì)方也用同樣的話回答。13. Mr.Green, How goes it recently ? 格林先生,最近情況怎樣?14. How are you getting along (on) ? 你近來(lái)過(guò)得好嗎?15. Pardon? 有時(shí)候我們會(huì)聽(tīng)不清楚顧客的問(wèn)題,這不僅是因?yàn)樽约旱耐庹Z(yǔ)聽(tīng)力較差,同時(shí)也可能是顧客的語(yǔ)意不清,或者是鄉(xiāng)音很重。 最簡(jiǎn)單也是最禮貌的反問(wèn)語(yǔ)是: Pardon? I beg your pardon. 能再說(shuō)一遍嗎? Beg your pardon. Would you mind

4、 repeating your question, please? 你介意重復(fù)一下你的問(wèn)題嗎?(請(qǐng)重復(fù) 一遍你的問(wèn)題好嗎?)16. Do you mean that.? 你指的是.嗎?17. Im sorry, but would you please speak more slowly. I couldnt catch your meaning ( follow you)? 對(duì)不起,能否請(qǐng)你說(shuō)得慢一些, 我沒(méi)能明白你的意思。18. Would you like to open a current account or a time saving account? 你想開(kāi)立一個(gè)活期賬戶還是定期

5、賬戶19. How much do you want to deposit ( draw ) your money ? 你想存(?。┒嗌馘X?20. What is your name ? 請(qǐng)問(wèn)你叫什么名字,先生?21. May I ask your nationality? 請(qǐng)問(wèn)您的國(guó)籍?22. Might I ask your passport number? 請(qǐng)問(wèn)您的護(hù)照號(hào)碼?23. Would you mind if I asked your account number? 請(qǐng)問(wèn)您的賬號(hào)?24. 如果對(duì)于顧客拜托我們的事,我們能夠勝任的話就可以回答: Yes, sir (madam).

6、Certainly, sir (madam). Very well, sir (madam). Of course, sir (madam). By all means, sir (madam). All right, sir (madam). With pleasure, sir (madam).25. 要是不巧,我們對(duì)顧客所拜托的事無(wú)法幫上忙的話, 就使用下列的說(shuō)法: Im sorry, sir (madam), but . Im afraid we cannot help you, because .26. 因?yàn)闃I(yè)務(wù)上的原因,請(qǐng)客戶稍等。一般說(shuō)法有: Please wait a minu

7、te. Just a minute, please. One moment, please.27. 事情做一半,分不開(kāi)身時(shí) Im sorry to keep you waiting, sir (madam), but Ill be with you in a moment. 先生(夫人), 我很抱歉讓你久等,不過(guò)我一會(huì)兒就過(guò)來(lái)。28. 有數(shù)位客戶按順序在等候辦事時(shí) Will you please wait for a while? You see, there are several other people waiting ahead of you. 您能等會(huì)兒?jiǎn)??您瞧,還有其他人在您前面等

8、著呢。29. 在手續(xù)上要花點(diǎn)時(shí)間時(shí) Itll take about thirty minutes, sir (madam). Would you like to wait? 先生(夫人),那要花30 分鐘的時(shí)間,您可以等嗎?30. 請(qǐng)客戶坐下來(lái)等候時(shí) Would you care to take a seat while I check our files? 您介意坐下來(lái)等我查檔案吧? 31. 請(qǐng)客戶再多等一會(huì)兒時(shí)Im sorry to keep you waiting, but will you please wait a few more minutes?32. 表示感謝的最普通的說(shuō)法:

9、Thank you, sir (madam). Thank you very much. Thank you so much.33. 當(dāng)客戶對(duì)你說(shuō)Thank you. 時(shí),回答的方法有: With pleasure, sir (madam). Thats all right. You are welcome.34. 在處理銀行的臨柜業(yè)務(wù)時(shí),常會(huì)遇到必須向客戶道歉的情形。因此對(duì)我們來(lái)說(shuō),道歉和感謝是同樣重要的。根據(jù)道歉的程度不同我們可以說(shuō) Im sorry. Im very sorry. Im terribly sorry. Im awfully sorry.35. 接受客戶的道歉可以說(shuō): Th

10、ats quite all right. Dont mention it. It doesnt (didnt) matter.36. 在處理銀行的一些臨柜業(yè)務(wù)中,銀行職員與客戶有時(shí)需要通過(guò)電話進(jìn)行聯(lián)絡(luò),因此,有必要掌握一些電話用語(yǔ): Hello, this is. Bank. 喂,這是.銀行。 這是接聽(tīng)電話的第一句話 ,或者說(shuō):This is Lin.或 Lin speaking. 我是林。37. Id like to speak to Mr. Jones. 或 May I speak to Mr. Jones? 或 Mr. Jones, please. 我想和瓊斯先生通話。打電話找人,不能直

11、接問(wèn), 這會(huì)給人較不禮貌的感覺(jué)。38. Theres no one by that name here. 這里沒(méi)這個(gè)人。對(duì)方打電話找人時(shí),可以回答此句。39. What number are you calling? 您打幾號(hào)?對(duì)方可能打錯(cuò)電話時(shí),可以問(wèn)對(duì)方這句話以確定其是否打錯(cuò)?;蛘呖梢哉f(shuō):Im afraid you have the wrong number.40. Whos calling, please? 或May I ask your name? 請(qǐng)問(wèn)您是哪位? 在電話交談中問(wèn)“您是哪位?”時(shí),千萬(wàn)不能說(shuō): Who are you ?41. Please hold the line

12、a moment. 或 Just a moment, please.請(qǐng)稍等。42. He (she) is talking on another phone. Will you wait? 當(dāng)對(duì)方要找的人正在通電話時(shí),可以告訴對(duì)方這兩句,請(qǐng)其稍等。43. He isnt in just now. 或He has just stepped out. 或He is out of his office. 當(dāng)對(duì)方要找的人不在可以說(shuō):“他不在?!?4. Is there any message? 或 May I take a message for him?要不要留話。告訴對(duì)方其欲找的人不在后,為表客氣

13、可再問(wèn)對(duì)方是否要留話。45. May I leave a message for him (her)? 想留話。46. Please call back later (later on). 請(qǐng)稍侯再打過(guò)來(lái)。47. Would you like him to call you ? 要不要他回電。48. Please hold the line while I transfer the call. 請(qǐng)稍等,我將電話轉(zhuǎn)過(guò)去。49. The line is busy. 通話中。50. They dont answer. 無(wú)人接聽(tīng)。51. You are connected. 接通了。52. Whom

14、do you want to speak to? 您找哪位?接聽(tīng)電話時(shí),問(wèn)對(duì)方找誰(shuí)時(shí),不能直接問(wèn)(你找誰(shuí)?),這是非常不禮貌的。53. You can reach him at this number. 你可打這個(gè)電話找他。54. Please take a seat. 請(qǐng)坐。55. Please wait a moment 請(qǐng)稍等。56. Sorry for having kept you waiting 對(duì)不起讓您久等。57. We will be glad to receive any suggestions to help us improve our services. 請(qǐng)多提寶貴意

15、見(jiàn)。58. You are welcome. 別客氣。59. Hope to see you again. 歡迎您再次光臨。60. Hello, this is Industrial Commercial Bank of China, Hangzhou Business Department. 您好,這是工商銀行杭州營(yíng)業(yè)部。61. Do you prefer making a time deposit or a current deposit? 你存定期還是活期?62. The bank can offer an interest rate of 2.25% per annum.銀行給你年利率

16、為2.25%。63. Would you please help me check the remaining balance in my account ? 請(qǐng)幫我查一下賬上余額,好嗎?64. Opening an account is free of charge, but you have to deposit 10 yuan as your initial deposit. 開(kāi)戶不需要手續(xù)費(fèi),但您得先存10 元開(kāi)戶費(fèi)。65. Excuse me, how much do you want to withdraw? 請(qǐng)問(wèn)您取多少錢?66. Everything is in order.

17、一切都辦妥了。67. You can report the loss of the bankbook. 您可以辦理掛失。68. Please count your money. 請(qǐng)點(diǎn)一下現(xiàn)金。69. Here is the deposit and the interest. 這是您的存款本金和利息。70. How do you wish to draw your money? 您希望取多少錢?71. How much cash do you plan to deposit in your account? 你計(jì)劃在賬上存入多少錢?72. Can I renew the certificate

18、on maturity? 我可以在存單到期是轉(zhuǎn)期續(xù)存嗎?73. Can I cash in the certificate before the maturity date? 在到期日前我能兌現(xiàn)這張存單嗎?74. What is the maturity date of this certificate? 這張存單什么時(shí)候到期? 75. You can renew the certificate on maturity if necessary. 如有必要, 你可以在存單到期時(shí)轉(zhuǎn)期續(xù)存。76. The customers are required to fill out an applicat

19、ion form before opening an account.在開(kāi)戶前要求客戶填寫申請(qǐng)書(shū)。77. Youve got the balance of $600 at your account. 你賬上的余額是600 元。78. If you do not withdraw all the sum you deposited, the amount remaining undrawn shall continue to bear interest at the rate allowed at time of deposit. 如果你不支取全部存款,則剩下未取的存款仍享有原定期存款的利率。7

20、9. What kind of people can apply for the credit card? 請(qǐng)問(wèn)什么人可以申辦信用卡?80. May I change some money with my Master Card ? 我能用萬(wàn)事達(dá)卡兌換些錢嗎?81. With the credit card, you dont have to carry much money. 有了信用卡,您就不必隨身帶許多的現(xiàn)鈔。82. you may either make deposits and withdrawals at any savings office or make transfers a

21、nd inquires at any ATM with this card. 您可以在任何儲(chǔ)蓄所存,取款, 在任何一臺(tái)柜員機(jī)上轉(zhuǎn)賬,查詢。83. Our bank has the agency for VISA, Master, Express, Diners and JCB cards. 我們能代理維薩卡,萬(wàn)事達(dá)卡,運(yùn)通卡,大萊卡以及JCB卡。84. Would you please show me your card? 請(qǐng)您給我看一下您的信用卡好嗎?85. How much do you want to draw? 您想取多少?86. Well, we can advance a cert

22、ain sum of amount against your credit card. 好的,憑您的信用卡,我們可以預(yù)付一定數(shù)目的錢。87. You can use it to draw money from the ATM, but the withdrawal amount is limited within RMB¥1,000 each time. 您可以在ATM機(jī)上取錢,但每次支取金額至多只能是1000元人民幣。88. For any amount exceeding the line of credit, well have to call the authorization Cen

23、ter. 金額超過(guò)信用額度,我們必須經(jīng)過(guò)授權(quán)。89. How about the charges for the service available in other cities? 那么在外地使用又是怎么收費(fèi)的呢?90. Well sir, there is no withdrawal record on the account, and I dont find any expense record on it, either. 先生,今天沒(méi)有取款記錄,也沒(méi)有發(fā)現(xiàn)消費(fèi)記錄。91. I want to report a loss of the card. 我想辦理掛失。92. Now plea

24、se fill out the application for reporting the loss. 請(qǐng)?zhí)詈靡环輶焓暾?qǐng)書(shū)。93. Well charge you RMB¥20 for your report of the loss. 我們要收取您20元人民幣的掛失費(fèi)。94. We can reissue you credit card, but you should pay RMB¥10 for the cost. 我們會(huì)給您補(bǔ)發(fā)新卡,但您要付10元人民幣的工本費(fèi)。95. Dont worry, you must have entered a wrong code. 別著急,您肯定是把密碼

25、輸錯(cuò)了。96. Please enter your code and push the buttons again. 請(qǐng)輸入密碼,再按一次。97. Im thinking about renting a safe deposit box. 我想租一個(gè)保管箱。98. What size do you want to rent? 您要租什么規(guī)格的保管箱?99. We have several different box sizes which we can let out 我們有幾種規(guī)格的保管箱供出租。100. The yearly rental fee depends on the sizes

26、of the box. 年費(fèi)由保管箱的大小而定。101. Box rental fees are payable yearly in advance. 保管箱的租金每年預(yù)先支付。102. What services do you offer? 貴行開(kāi)辦哪些業(yè)務(wù)?103. This is my first time in your bank to 這是我第一次到貴行來(lái)辦.。.104. The card is called a Peony Money-link Card issued by ICBC, a match for the passbook. 這張是牡丹靈通卡,與存折合二為一。105. It will be credited to your account automatically. 它會(huì)自動(dòng)貸記您的賬戶106. This is our new business sharing insurance, savings deposit and investment. 這是一種集保險(xiǎn),儲(chǔ)蓄和投資于一體的新業(yè)務(wù)。107. E-bank offers 24-hour s

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