HR的角色在管理變化—小型化

1、CHANGEHow to GetDesired ResultsHow to Maintain and Increase Employee CommitmentHow to MaintainBusinessContinuity Duringthe ProcessHow to KeepCustomers/Multiple ConstituenciesSatisfied Duringthe Process17%33%20%30%ResistanceDenial & ImmobilizationBargainingDepression or AngerTestingAcceptance“I f

2、eel overwhelmed”“I dont care”“Thingsmight getbetter”“This isso unfair”“It wontwork”“Maybe if”“This is good,We are succeeding”NegativePositiveResponsesTimeUnfreeze MobilizeRealize Reinforce SustainSet directionCreate will anddesire to changeBuild confidence and energySecure shift in behavior by setti

3、ng new processesEmbed new culture in the organizationStrive for continuous changeInitiating the changeBuilding momentumSustaining resultsSequenceActivitiesPhaseResistanceResponses to changeDenial & ImmobilizationAcceptanceBargainingTestingDepression or AngerCurrent StateFuture StateEmotionEnthus

4、iasmTrustAcceptanceBusiness ImpactCommitted employeesHappy customersThrilled stockholdersEmotionFearAnxietyConfusionBusiness ImpactSub-optimal performanceLack of commitmentLack of customer/market focusValley of DespairEmotionAngerFrustrationCreativityBusiness ImpactReduced productivityLack of trust

5、in managementOrganizational conflictEnabling StaffFocusing the effortIndividual effortCommunicate visionDrive for resultsTeam commitmentInfluence & PersuadeDevelop & EmpowerRole modelRisk taking/Self confidencePersonal integrityDrive for Resultsn Displays passion, energy, and enthusiasm for

6、accomplishing goals and objectivesn Measures and tracks key business results and progress against established benchmarksn Pushes boundaries and looks for ways to accomplish better resultsVision Communicationn Communicates the changes required of the organization in concrete tangible termsn Builds en

7、thusiasm and support by consistently communicating through a variety of mediumsn Arranges for interactive exchanges to ensure that others understand where the organization is headed and what the changed organization will look likeTeam Commitmentn Readily places the needs and goals of the organizatio

8、n above ones own personal needs and agendan Actively and publicly supports team/organization decisions even if they are unpopularnTakes personal actions to break down organizational barriersInfluence & Persuasionn Take the time to ensure others understand ones goals, objectives, and visionn Sell

9、s own ideas by relating them to the values and goals of othersn Anticipates potential objections and obstacles and prepares alternative arguments and courses of actionDeveloping & Empoweringn Personally works to develop the competence and self-confidence of direct reports through regular feedbac

10、k, reinforcement, and personal supportn Withdraws from decision-making and implementation as soon as feasible in order to let others take charge and assume responsibilityn Demonstrates genuine respect for and trust in the abilities of othersRole Modeln Models words and behaviors which support the et

11、hics and vision of the organizationn Openly supports the organization and its employeesn Embraces the change process and takes action to move toward future initiativesRisk Taking Self-Confidencen Willing to take action which is sound but may not always be safen Challenges both the system and others

12、even when conflict is likelyn Demonstrates a realistic and balanced sense of conviction regarding ones skills and abilitiesPersonal Integrityn Behaves in a manner that is consistent with the law, ethics, and culture of the organizationn Readily assumes personal responsibility for ones won behavior and the overall behavior of his/her organizationn Personally follows through to ensure commitments are kept and promises fulfilledI want to make it happenI buy itI get itI heard itI heard itI get itI heard itI buy itI get itI heard itI want to ma