客房部常用英語(yǔ)

1、客房部常用英語(yǔ)Housekeeping Dept.詞匯 Vocabulary1、客房部housekeeping department /dept.2、客房設(shè)施room facilities3、標(biāo)準(zhǔn)客房（單、雙人房）4、豪華單、雙人客房standard room (single ,double room )deluxe single /double room5、商務(wù)套房6、豪華套房7、總統(tǒng)套房business suitedeluxe suitepresidential suite8、大床king-size bed9、兩張標(biāo)準(zhǔn)床twin beds10、門(mén)11、門(mén)把手12、鎖doordoor han

2、dlelock13、防盜眼/貓眼spy hole / spy eye14、衣柜wardrobe15、衣柜滑門(mén)wardrobe sliding door16、衣柜燈wardrobe light17、衣架hanger18、西裝架suit hanger19、裙架skirt hanger20、褲架trousers hanger21、衣鏡dressing mirror22、保險(xiǎn)箱safe box23、小冰箱/小酒吧mini bar24、酒柜cocktail cabinet25、行李架baggage rack26、寫(xiě)字臺(tái)writing table27、梳妝臺(tái)dressing table28、抽屜drawe

3、r29、電視TV set(TV:television)30、遙控器遙控器remote control31、咖啡桌咖啡桌coffee table32、椅子椅子chair33、安樂(lè)椅安樂(lè)椅easychair34、床墊床墊mattress35、床頭板床頭板headboard36、床頭柜床頭柜bedside cupboard37、掛畫(huà)掛畫(huà)picture38、電話電話telephone39、文具用品文具用品stationery40、活頁(yè)夾活頁(yè)夾folder/file41、圓珠筆圓珠筆ball pen42、鉛筆鉛筆pencil43、信紙信紙writing paper44、信封信封envelope45、服務(wù)

4、指service directory46、電話索引telephone directory47、電視節(jié)目指南movie guide48、賓客意見(jiàn)書(shū)guest s evaluation49、廈門(mén)市導(dǎo)游圖guide map of Quanzhou50、酒店簡(jiǎn)介hotel s brief introduction51、房?jī)r(jià)表room rates/room tariff52、客房物品配置單/ 賠償價(jià)格單room equipment price list53、飲料單room drink list54、記事本memo55、臺(tái)燈desk/ table lamp56、床頭燈bed-side lamp57、落地?zé)?/p>

5、floor lamp58、壁燈wall lamp59、掛燈/吊燈pendant lamp/ hanging pendant60、吸頂燈ceiling fitting lamp61、應(yīng)燈emergency lamp62、臥具臥具Linen63、床罩床罩bed cover(double people64、枕套枕套pillow case65、枕頭/枕芯pillow66、床墊罩單床墊罩單fitted sheet67、床單床單flat sheet68、毛毯毛毯blanket69、鴨絨被鴨絨被comforter70、被子quilt71、地毯地毯carpet72、大巾/ 浴巾bath towel73、中巾/

6、 毛巾towel74、細(xì)巾/ 手巾hand towel75、地巾/ 腳巾floor towel/bath mat76、浴巾浴巾架towel rack77、毛巾毛巾架towel bar雙人， individual 單人 )78、防滑墊防滑墊skidproof mat79、浴室、衛(wèi)生間浴室、衛(wèi)生間bathroom, toilet80、抽式面巾紙抽式面巾紙facial tissues81、浴缸浴缸bathtub82、浴簾浴簾shower curtain83、蓮蓬頭蓮蓬頭shower head84、水龍頭水龍頭tap85、電吹風(fēng)電吹風(fēng)hair-dryer86、鏡子mirror87、插座/ 多功能插座s

7、ocket multi-function socket88、剃須刀剃須力shaver /razor89、牙刷牙刷tooth brush90、牙膏牙膏tooth paste91、梳子機(jī)了comb92、香皂香皂soap93、枧/ 肥皂碟soap dish94、洗發(fā)液shampoo95、沐浴液bath foam96、浴帽shower cap97、漱口杯gargle cup98、洗臉盆washbasin99、玻璃杯glass100、杯墊coaster101、抽水馬桶toilet /water closet102、馬桶水箱water tank103、廁紙toilet paper (a roll of卷)

8、104、廁紙架toilet paper holder105、衛(wèi)生袋sanitary bag106、拖鞋slippers (a pair of雙）107、亮鞋擦shoe shine108、針線包sewing kit109、煙灰ashtray110、窗簾窗簾curtain111、滑動(dòng)窗滑動(dòng)窗sliding window112、禮品袋禮品袋present bag113、洗衣袋洗衣袋laundry bag114、洗衣單洗衣單laundry list115、干洗及燙衣單干洗及燙衣單dry-cleaning and pressing list116、燙衣板燹衣板ironing board117、熨斗熨斗i

9、ron /flat iron118、送餐服務(wù)送餐服務(wù)room service119、早餐門(mén)牌早餐門(mén)牌doorknob menu120、葉茶葉tea121、紅紅茶black tea122、烏龍烏龍茶oolong tea123、茉莉花茉莉花茶jasmine tea124、綠綠茶green tea125、咖啡咖啡coffee126、咖啡伴侶咖啡伴侶coffee mate127、糖糖sugar128、蓋杯蓋杯lidded cup129、袋泡茶袋泡茶tea bag130、冷壺冷水壺cold water kettle /pot131、熱壺?zé)崴畨豻hermos bottle132、湯匙湯匙spoon133、

10、碟子碟子plate134、托盤(pán)托盤(pán)tray135、飲料飲料drink136、可口可樂(lè)可口可樂(lè)coca-cola137、喜力啤酒喜力啤酒Heneiken beer138、百威啤酒百威啤酒Budweiser beer139、清涼茶清涼茶grassjelly drink140、椰子汁椰子汁coconut milk141、礦泉礦泉水mineral water142、元秘Dwonbi-D drink143、粒粒橙snappy orange144、紅牛redbull drink145、 “請(qǐng)勿打擾”牌do not disturb146、門(mén)框door frame147、開(kāi)關(guān)switch148、空調(diào)air c

11、onditioner149、溫度調(diào)節(jié)temperature adjuster150、空調(diào)排格air conditioner vent151、煙霧感應(yīng)smoke sensor152、自動(dòng)灑水sprinkler153、垃圾桶waste basket154、緊急出口emergency exit155、服務(wù)按鈕/鈴bell button /call button156、賠償compensation157、免費(fèi)free of charge158、早餐卷早餐卷breakfast voucher159、泡茶泡茶make tea160、鋪床鋪床make a bed161、中國(guó)日?qǐng)?bào)中國(guó)日?qǐng)?bào)China Daily

12、162、廈門(mén)晚報(bào)廈門(mén)晚報(bào)Xiamen Evening newspaper163、投訴投訴complaint164、處理投訴處理投訴settle a complaint165、無(wú)煙樓層無(wú)煙樓層no smoking floor166、微笑服務(wù)微笑服務(wù)smiling service167、身份證身份證identity card /ID card168、護(hù)照護(hù)照passport169、留言留言leave a message170、貴重物品貴重物品valuables171、樓層服務(wù)臺(tái)樓層服務(wù)臺(tái)floor station172、樓層服務(wù)員樓層服務(wù)員chamber maid /floor attendant

13、173、樓層領(lǐng)班樓層領(lǐng)班room supervisor174、電梯電梯elevator /lift175、膠水膠水glue176、剪刀剪力scissors （a pair of一把）177、變壓器變壓器transformer178、拉開(kāi)窗簾拉開(kāi)窗簾draw the curtains179、拉上窗簾拉上窗簾draw back the curtains180、照相機(jī)照相機(jī)camera181、叫醒服務(wù)叫醒服務(wù)wake-up call /morning call182、健身設(shè)備健身設(shè)備fitness facilities183、健康秤/ 體重計(jì)bathroom scales184、加床加床extra

14、bed185、折疊床/ 彈簧床Foldaway bed /spring bed /rollaway bed186、標(biāo)準(zhǔn)床標(biāo)準(zhǔn)床Standard bedSpecial Terms1、臟房VD vacant dirty2、空房VACvacant room3、實(shí)房OCC occupied room4、退房C/O check out5、入住C/I check in6、待修房OOO out of order7、酒店占房HU house use8、重鎖DL double locked9、請(qǐng)勿打擾DND do not disturb10、貴賓VIP very important person11、外宿OOT

15、 out of town12、重要貴賓VVIP very very important person三、客房常用英語(yǔ)句型Sentences* 向賓客有禮貌地介紹自己self-introducing1、我是這個(gè)房間的服務(wù)員。I m a room attendant. ( I m your room boy.)2、我是樓層服務(wù)員，需要幫忙嗎？I m an attendant on this floor, what can I do for you?3、這里是十二樓服務(wù)臺(tái)，需要幫忙嗎？12 th /twelfth floor service desk, can I help you?* 引領(lǐng)客人進(jìn)房

16、間showing the way to this room4、先生，可以知道一下您的房號(hào)嗎？May I know your room number, sir? /Could you tell me your room number please, sir?5、先生，我可以領(lǐng)您到房間嗎？May I show you to your room, sir?6、先生，請(qǐng)您先走。After you, please, sir .7、請(qǐng)這邊走。This way, please.8、這是您的房間，請(qǐng)進(jìn)！Here it is, sir. /Here you are, sir. /This is your roo

17、m, please.(Go in /This way, please)9、請(qǐng)用香巾。Have a wash, please.10、請(qǐng)用茶。Have some Chinese tea, please.* 清潔房間cleaning the room11、我可以今年入房間嗎？May I come in?12、對(duì)不起，打擾您了，我現(xiàn)在可以打掃房間嗎？I m sorry to disturb you. May I clean your room now?13、我可以小整理一下房間嗎？May I make the bed(s) now?14、對(duì)不起，先生，我可以繼續(xù)清掃嗎？Excuse me, sir.

18、But I haven t finished. Shall I continue?15、對(duì)不起，我結(jié)束這間房后立即為您清掃。Excuse me, I ll clean your room as soon as I ve finished this one.16、我們總是按照要求早整理房間。We always get rooms made up early on request.17、打掃衛(wèi)生一般需要半個(gè)小時(shí)。It usually takes half an hour to finish cleaning.* 向客人介紹房間設(shè)施about the room facilities18、先生，這是電

19、燈開(kāi)關(guān)，那是溫度調(diào)節(jié)器。This is the light switch and that is the temperature adjuster, sir.19、先生，電視機(jī)開(kāi)關(guān)在床頭柜上，您按這按鈕就可以打開(kāi)電視。Sir, the TV power button is on the bedside cupboard. You can turn on the TVby pressing the button.* 洗衣服務(wù)laundry service20、您有什么要洗的嗎？Have you any laundry?21、我們酒店有提供普通服務(wù)和快洗服務(wù)，您是水洗還是干洗？Our hotel

20、offers regular /ordinary service and express service22、如果您急需，我們有四小時(shí)的快洗服務(wù)，但要額外付出100的費(fèi)用。If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean?23、只要把它燙平，是嗎？Is this for pressing only?24、您的這件衣服適合干洗，但您填寫(xiě)的是水洗單，請(qǐng)問(wèn)您的意見(jiàn)？We think your shirt is suitable for dry-cleaning,

21、but you filled in the washing sheet. Do you need to change it?25、對(duì)不起，您的襯衣在洗的時(shí)候損壞了。Sorry, your shirt was damaged in the wash.26、您要快洗服務(wù)還是普通服務(wù)？Would you like express service or ordinary service?27、小姐，請(qǐng)問(wèn)您的長(zhǎng)褲要不要燙中線？Miss, would you like the crease to be ironed for your trousers or not?28、先生，在檢查您要洗的衣服時(shí)，我們發(fā)

22、現(xiàn)1)褲子破了個(gè)洞，要不要幫忙縫上？2)衣物上有褪色的地方，要不要繼續(xù)洗？Sir, we found a hole/tear with the trousers amongyour laundry,1)would you like to have it sewn up?/2)we found a faded spot on your laundry, shall we continue?29、如果你有衣服要洗，可將它們放進(jìn)浴室門(mén)后的洗衣袋內(nèi)，并在洗衣單上注明您的衣服要水洗還是干洗，快洗還是普通洗，以及取回衣物的時(shí)間。If you have any laundry, please just le

23、ave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what timeyou want to get them back.* 維修服務(wù)maintenance 30、噴頭壞了(地漏，浴間，龍頭，臺(tái)燈)There is something wrong with the shower nozzle

24、 (sink, toilet tap, desk lamp)31、請(qǐng)稍等，我馬上通知維修工。Just a moment, I ll send the repairman to your room at once.32、對(duì)不起，今天我們的有線電視在維修，下午可能會(huì)好。Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、別擔(dān)心，我們肯定能馬上修好。Don t worry, we are sure to have it fixed right away.34、

25、對(duì)不起，座廁堵住了。Sorry, the toilet is clogged.* 失物&招領(lǐng)Lost and found35、先生，您能告訴我丟了什么東西嗎？/ 丟了一個(gè)錢(qián)包，可是沒(méi)找到。Could you tell mewhat is lost, sir? /A wallet, I looked for it ,but I couldn t find it.What s in the wallet, please? /There are HK dollars, US dollars and goldnecklace in the wallet.* 留言服務(wù)message36、如果有人

26、找我，請(qǐng)告訴他(她)我在10 點(diǎn)以后回來(lái)。If someoneasks for me, please tell him (her)that I ll be back at ten o clock.37、史密斯先生，這是約翰先生留給您的條子。Mr. Smith, this is a message for you from Mr. John.38、您要留口信嗎？Would you like to leave a message?* 叫醒服務(wù)morning call /alarm call /wake-up call service39、晚上好，先生，請(qǐng)問(wèn)您是不是明天走？Good evening,

27、 sir, Are you leaving tomorrow?40、請(qǐng)告訴我您明天早上什么時(shí)候走/ 來(lái)開(kāi)酒店？Would you please tell me what time you will leave tomorrow morning?41、明天早上七點(diǎn)整我將按照您的吩咐敲門(mén)叫醒您。I ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.* 滿(mǎn)足客人合理需求服務(wù)miscellaneous service42、您能給我一些信封和信紙嗎？Would you please give me

28、some envelopes and writing paper?43、衛(wèi)生間的香皂用完了，請(qǐng)給我再添一塊新的好嗎？/請(qǐng)稍等，我馬上把香皂送到您的房間。The soap in the toilet is used up. Can you please give me a new one?I ll sent it /them up to your room, just one moment.44、我的吹風(fēng)機(jī)是110V電壓，請(qǐng)給我一個(gè)變壓器。My hair dryer is 110V(volt), please send /bring a transfer to me .45、我想要這個(gè)杯子留作紀(jì)

29、念。/當(dāng)然可以，但您要把杯子費(fèi)用算到在您的房賬上。I would like to keep this cup as a souvenir. / Of course, butI ll add it toyour bill.46、您能幫我聯(lián)系“的士”嗎？/當(dāng)然可以。Can you arrange a taxi for me? / Sure, of course.47、您能替我寄這封信嗎？Would you mind mailing this letter for me?48、您是說(shuō)要一個(gè)多功能插座用于手提電腦嗎？Do you need a multi-function socket for you

30、r portable computer?49、小姐，對(duì)不起，有位客人正在使用燙衣板和熨斗，請(qǐng)您稍等幾分鐘。Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes?50、好，我馬上就去辦。Ok, I ll do it immediately.51、好，我馬上給您查一下。I ll check it for you right away.52、我們馬上給您送到房間。We ll send it up to your

31、 room right now.53、我想多要10 瓶啤酒 / 礦泉水來(lái)放在小冰箱里。I want to have 10 more beers/mineral water for my mini-bar.* 征求客人意見(jiàn)的服務(wù)54、請(qǐng)問(wèn)您需要補(bǔ)（飲料名稱(chēng)）Would you like some more ？55、我可以補(bǔ)飲料嗎？May I refill your mini-bar?56、如果您感覺(jué)床太硬，請(qǐng)問(wèn)您是否需要棉被墊底，這樣感覺(jué)就會(huì)柔軟些？If you feel the bed is too hard, would you like to have one more cotton qu

32、iltas a mattress, so you can feel a little softer?57、您需要行李車(chē)嗎？Do you need the baggage cart?* 為客提供咨詢(xún)、解答疑難58、如何撥打國(guó)際長(zhǎng)途？/先撥 8，然后撥您要的號(hào)碼。How can I make an IDD call? /Please dial 8 first, then the phone number you want.59、您的分機(jī)號(hào)和房間號(hào)碼是一樣的，酒店內(nèi)部電話請(qǐng)撥“0”，讓總機(jī)幫您轉(zhuǎn)，市內(nèi)電話請(qǐng)先撥“9”，國(guó)內(nèi)外長(zhǎng)途請(qǐng)先撥“8”。The extension number is just

33、the same as your room number. For house calls, please dial zero directly,the operator will help you. Local calls,dial nine,and long distance call (DDD &IDD), dial eight first, please.60、如果您有任何疑問(wèn)，請(qǐng)與服務(wù)中心聯(lián)系，電話601， 603， 605.If you have any queries, please contact the service center, extension 601,60

34、3, or 605.61、我把早餐券放在寫(xiě)字臺(tái)的活頁(yè)夾上了。I have put the breakfast voucher(s) on the file of the writing table.62、這是您的早餐門(mén)牌，如果您需要訂餐，請(qǐng)寫(xiě)下時(shí)間并在您睡覺(jué)前將它掛在門(mén)外，我們酒店提供優(yōu)良的送餐服務(wù)。This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、對(duì)不起，先生，您的房卡已經(jīng)過(guò)期，請(qǐng)到總臺(tái)辦理續(xù)住手續(xù)。Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with th