認(rèn)識服務(wù)對象的需要 個案﹙一﹚

1、認(rèn)識服務(wù)對象的需要個案一個案背景一名七十八歲年老多病的陳婆婆，獨(dú)居於新界一村落，因行動不便及缺乏親人照顧，故年中祇有一遠(yuǎn)房親戚作2-3次的探望，其餘時間則獨(dú)個兒留在家中呆坐和睡覺。陳婆婆現(xiàn)靠綜援金過活，每天由家務(wù)助理員一次送午晚膳食給她，及協(xié)助簡單家居清潔工作。問題討論指引1. 除解決基本需要外，你認(rèn)為陳婆婆還需要接受那方面的照顧2. 假如您是被派往探望陳婆婆的義工，您會怎樣照顧她呢3. 您認(rèn)為義工須具備甚麼條件，才較容易與陳婆婆建立信任的關(guān)係參考答案：1. 除解決基本需要外，你認(rèn)為陳婆婆還需要接受那方面的照顧生理家居安全、環(huán)境衛(wèi)生、醫(yī)療護(hù)理病歷、覆診、服藥心理情緒、徬徨無助、擔(dān)憂、寂寞社交友

2、誼、倚靠、資訊、康樂、支援 2. 假如您是被派往探望陳婆婆的義工，您會怎樣照顧她呢首先視察在生理、心理及社交各方面的需要，然後與義工督導(dǎo)訂立服務(wù)的詳細(xì)計劃及安排。除轉(zhuǎn)介往合適部門外，義工的任務(wù)可包括：生理定期檢查家居、醫(yī)療及自我照顧情況，護(hù)送覆診及提醒定期服藥心理聆聽、慰問、關(guān)心社交介紹資訊、護(hù)送戶外活動、加強(qiáng)鄰里關(guān)係及支援3. 您認(rèn)為義工須具備甚麼條件，才較容易與陳婆婆建立信任的關(guān)係真誠、耐性、細(xì)心、關(guān)心、同理心認(rèn)識服務(wù)對象的需要個案二個案背景一群約80名在庇護(hù)工場工作的輕度弱智人士，工作時間星期一至五全日及星期六上午，負(fù)責(zé)簡單包裝工作，每月平均賺取1000-2000元。由於部份工友反映工作

3、太沉悶而不想上班、庇謢工場負(fù)責(zé)人安排逢星期六上午為康樂日，以提供工友們消閑及培養(yǎng)興趣技能的機(jī)會。由於庇護(hù)工場人手有限及欠缺策劃活動的經(jīng)驗，故負(fù)責(zé)人欲招募義工以協(xié)助活動的推行。問題討論：1. 您認(rèn)為這群輕度弱智人士的需要是甚麼包括康樂、興趣、社交技能的培養(yǎng)2. 對於這群弱智人士，你是否願意參與這項服務(wù)為甚麼3. 您認(rèn)為社會大眾害怕接觸及服務(wù)弱智人士，最大的心理障礙是甚麼應(yīng)怎樣消除這些恐懼參考答案：1. 您認(rèn)為這您認(rèn)為這群輕度弱智人士的需要是甚麼包括康樂、興趣、社交技能的培養(yǎng)融入社會(Social Integration)的需要，這包括受到社會人士的接納，及可以參與正常的康樂及社交活動。2. 對於

4、這群弱智人士，你是否願意參與這項服務(wù)為甚麼義工的參與尤為重要，能讓弱智人士感受社會人士的關(guān)懷及接納；義工的悉心照顧及指導(dǎo)，令他們有更多機(jī)會參與有益身心的活動。3. 您認(rèn)為社會大眾害怕接觸及服務(wù)弱智人士，最大的心理障礙是甚麼應(yīng)怎樣消除這些恐懼是誤解他們?yōu)楦还粜曰蛉菀资Э氐木癫』颊摺Ｉ鐣逃潜仨毜囊画h(huán)，義工用行動參與正是社會教育的典範(fàn)。認(rèn)識服務(wù)對象的需要個案四個案背景香港一所護(hù)理安老院的舍友，約30人，男女各半，年老體弱。因行動不便關(guān)係，平日甚少外出的機(jī)會。該院舍因人手的問題，要求您們義工小組協(xié)助，安排全年最少四次每季一次的活動，及定期作院舍探訪予全部/部份舍友，內(nèi)容及形式不限，務(wù)求能讓參加

5、者多接觸社會的人和事，豐富生活體驗。活動津貼為$10,000，其他開支由參加者自付或可尋找其他贊助。問題討論：1. 這群舍友的需要是甚麼2. 您們會怎樣為護(hù)理安老院的舍友安排全年的義工服務(wù)參考答案：1. 這群舍友的需要是甚麼由於長者長期居住院舍，與家人分開、對外事物接觸及溝通少，加上身體弱更大減他們到外舒展的機(jī)會，有時更可能會有孤獨(dú)感出現(xiàn)。故此他們需要多與外界接觸，加強(qiáng)長者與人的聯(lián)繫，感受關(guān)懷及促進(jìn)長者自我的表達(dá)。2. 您們會怎樣為護(hù)理安老院的舍友安排全年的義工服務(wù)· 由固定義工作定期探訪，與長者建立關(guān)係，積極聆聽長者心聲，同時亦可帶來社會新資訊與長者分享。· 策劃戶外康樂

6、活動。Case 1Background:A seventy-eight-year-old woman lives in the New Territories alone. Since no one takes care of her, she always stays at home and takes a sleep. She receives the Comprehensive Social Security Assistance from the government. Her relatives only visit her about twice a year. An Integr

7、ated Home Care Services Team member delivers the lunch and dinner to her and helps her to do some domestic duties every day.Questions for discussion:1. What are the needs of Mrs. Chan, apart from the basic needs?2. Suppose that you are the volunteer who go to visit Ms Chan, how will you take care of

8、 her?3. What are the criteria of being a volunteer who can facilitate a reliable relationship?Suggested answer:1. What are the needs of Mrs. Chan, apart from the basic needs?· Physical: Home-safety, environmental & personal hygiene, medical care· Psychological: Emotional, helpless, wor

9、ry, lonely· Social: friendship, dependence, information, recreation, support 2. Suppose that you are the volunteer who go to visit Ms Chan, how will you take care of her?Set a plan and the arrangement. Apart from sending the case to an appropriate department, a volunteers responsibility include

10、s:· Physical: Regular home visits, medical and self-care, escort to clinics· Psychological: Listen, comfort, concern· Social: Introduce some up-to-date information Take her to some outdoor activities Strengthen the relationship between neighbours3. What are the criteria of being a vol

11、unteer who can facilitate a reliable relationship?Sincere, patience, considerateness, concern, understanding Case 2Background:Eighty mildly mentally handicapped work in a refuge home. They earn $1000-$2000a month, working as packers from Monday to Saturday morning. Some of them reflect that the job

12、is boring and the person in charge of the refuge home arranges a carnival for them. Since the staff of the refuge home lacks of experience in organizing activities, they need some volunteers.Questions for discussion:1. What are the needs of the mildly mentally handicapped?2. Do you want to be a volu

13、nteer of this service? Why?3. Why do the public afraid of the mentally handicapped? What are the barriers between them and the volunteers?Suggested answer:1. What are the needs of the mildly mentally handicapped?The importance of social integration, acceptance by the public, participation of recreat

14、ional activities2. Do you want to be a volunteer of this service? Why?Volunteers participation allows them to feel public acceptance. The concern and instruction of the volunteers can provide them more chances to take part in activities.3. Why do the public afraid of the mentally handicapped? What a

15、re the barriers between them and the volunteers?The public tends to misunderstand them as offensive psychosis patients. Volunteers participation sets a good example for civil education.Case 4Background:30 frail elderly live in a home for the aged. They seldom go out because of clumsiness of movement

16、. The officer of the home for the elderly seeks help form your group to deal with the problem of manpower shortages. Volunteers are required to visit the home for the aged regularly and organize activities for them at least 4 times a year so that they can integrate into society. The subsidy for the

17、scheme is $10,000 and the participants or other sponsors will pay other expense.Questions for discussion:1. What are the needs of these senior citizens?2. How will you design the activities for these senior citizens?Suggested answer:1. What are the needs of these senior citizens?Since they are frail and do not have many chances to go out, they may feel lonely. Allow them to keep a close contact with our society and encourage them to express themselv