酒店常用詞匯

1、服務(wù)臺(tái)常用詞匯management 經(jīng)營(yíng)、管理market price 市價(jià)cashier's desk 兌換處coin 硬幣accounting desk 帳務(wù)處check_out time 退房時(shí)間voucher 證件price list 價(jià)目表check, cheque 支票sign (動(dòng))簽字interest 利息form 表格reservation 預(yù)訂reception desk 接待處tip 小費(fèi)reservation desk 預(yù)訂處luggage office 行李房per thousand 千分之spare (形)多余的postpone (動(dòng))延期cancel (動(dòng)

2、)取消trxdyeller's cheque 旅行支票pay (動(dòng))付款fill (動(dòng))填寫administration 管理、經(jīng)營(yíng)note 紙幣registration desk 入宿登記處lobby 前廳luggage rack 行李架visit card 名片identification card 身份證rate of exchange 兌換率conversion rate 換算率charge (動(dòng))收費(fèi)bill 帳單change money 換錢procedure 手續(xù)、程序information desk 問(wèn)詢處luggage label 行李標(biāo)簽overbooking 超額

3、訂房per cent 百分之reasonable (形)合理的cash (動(dòng))兌換keep (動(dòng))保留、保存bank draft 匯票accept (動(dòng))接受procedure fee 手續(xù)費(fèi)fill in the form 填表酒店服務(wù)常用英語(yǔ)口語(yǔ)1. Good morning/evening. Reservation. May I help you?早上好/晚上好，這里是.酒店客房預(yù)訂部，請(qǐng)問(wèn)需要什么幫忙嗎？2. What can I do for you?我能為您幫什么忙嗎？3. Hold on line, please. Could you please hold on?請(qǐng)稍等（電話中

4、） 請(qǐng)稍等，好嗎？4. Could you wait a minute, please?請(qǐng)稍等，好嗎？5. Are you with a company?您是公司預(yù)訂嗎？6. May I know you departure date?請(qǐng)問(wèn)您的離店日期是哪天？7. How long will you stay with us?請(qǐng)問(wèn)您住幾天？8. How many people are there in your party?您們一共幾個(gè)人？9. That will be four nights.四個(gè)晚上。10. May I know the arrival date, please?請(qǐng)問(wèn)哪天入

5、住？11. Is it just for tonight?請(qǐng)問(wèn)只住今天一晚嗎？12. When do you check in?請(qǐng)問(wèn)您什么時(shí)候入?。?3. Would you like a single room or a double room?請(qǐng)問(wèn)你想訂單人間還是雙人間？14. What kind of room would you like/prefer?請(qǐng)問(wèn)您喜歡什么樣的房間？15. Would you please tell me your full name, please?請(qǐng)問(wèn)您的全名是？16. And your address, please?請(qǐng)問(wèn)您的地址？17. May I

6、know you telephone number, Mr Smith?史密斯先生，請(qǐng)問(wèn)您的電話號(hào)碼是？May I know your company name and how would you like to settle your payment?請(qǐng)問(wèn)您的公司全稱及付款方式？18. We have a single available for those dates.我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段。19. Its all right for the next week.下個(gè)星期沒(méi)有問(wèn)題。20. We do have a vacancy for those dates.那段時(shí)間

7、我們可以接受預(yù)訂21. Yes, you can have a room on Saturday.是的，星期六您可以訂到房間。22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。23. Im sorry, but were fully booked for single rooms. Would you like to have a d

8、ouble one?很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣？24. Im sorry, but the hotel is full on that date.很抱歉，那天我們酒店的客房已經(jīng)住滿了。25. Im sorry, we dont have any room available for that week.很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。酒店英語(yǔ)口語(yǔ)中常見詞匯有:replace the phone 掛上電話Line, please. 請(qǐng)接外線The line is busy(engaged) 占線send a telegram(cable) 發(fā)電報(bào)long distance

9、 長(zhǎng)途電話elephone directory 電話簿call somebody up 打電話給某人can't hear somebody 聽不見can't get through 打不通inland telegram 國(guó)內(nèi)電報(bào)ordinary mail 平信switchboard 交換臺(tái)central exchange 電話總局The connection is bad. 聽不清e(cuò)xpress telegram 加快電報(bào)special dispatch 專電registered fee 掛號(hào)郵資酒店工作實(shí)用英語(yǔ)句子介紹一、1) Good morning. This is Ro

10、om reservation. May I help you? 早上好，客房預(yù)訂處，我能為您做什么？2)What kind of room would you like to reserve?您想訂哪種類型的房間? 3)A single room or a double room? 要單人間還是雙人房間？4) For which dates do you want to book the rooms? 您想訂哪幾天的房間呢？5) What time will you be arriving? 您將在何時(shí)到達(dá)？6) May I know your name? 您能告訴我您的名字嗎？7)How l

11、ong will you be staying? 您將要住多久？8)Id like to confirm your reservation. 我要確認(rèn)一下您的預(yù)訂。9) Ill check the room availability. 我查查客房預(yù)訂情況。10) You should pay a deposit of US$1000 beforehand. 您應(yīng)預(yù)期付1000美元的定金。11)There is a 10 per cent discount. 10%的折扣。12)What kind of room would you be prefer? 您要什么樣的房間？13) Have yo

12、u got a booking? 您預(yù)訂了嗎？14)A single room or a double room? 要單人間還是雙人房間？15) Well extend your reservation for you. 我們將會(huì)按您的要求作相應(yīng)的更改。16) We wish you a pleasant stay in our hotel.愿您在我們飯店過(guò)得愉快！ 17) Please dont leave anything behind.請(qǐng)不要遺忘你的東西。 18) Mind (or watch) your step! 請(qǐng)走好！ 19) We wish you a pleasant jou

13、rney. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21) All the best!萬(wàn)事如意。 22) Take care!多保重！ 23) Good luck!祝您好運(yùn)！ 24) Thank you (very much) 謝謝您（非常感謝）。 25) Thanks a lot.多謝。 26) Thank you for coming. 謝謝您的光臨。 27) Thank you for staying in our hotel. 感謝您在我們飯店下榻。 28) Im very grateful to you. 非常感謝您。 29) Its very kind

14、 of you. 謝謝，您真客氣。 30) You are (most) welcome. 不用謝，不用客氣。 31) Not at all.不用謝。 32) Dont mention it.不用謝。 33) My pleasure.(or with pleasure) 很高興能為您服務(wù)。 34) Glad to be of service. 很高興為您服務(wù)。 35) At your service.樂(lè)意為您效勞。 36) Im sorry.很抱歉。 37) Excuse me.對(duì)不起。 38) Im terribly sorry. Its my fault. 非常抱歉，那是我的過(guò)錯(cuò)。 39)

15、 Im awfully sorry for my carelessness.對(duì)于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 對(duì)不起，讓您久等了。 41) Sorry to interrupt you. 對(duì)不起，打擾了。 42) Thats all right.這沒(méi)什么。 43) It doesnt matter.沒(méi)關(guān)系。 44) Never mind.不要緊，沒(méi)關(guān)系。 45) Lets forget it.算了吧！ 46) What can I do for you? 我能為您干點(diǎn)什么？ 47) Can I help you? 48) 我能

16、為您干點(diǎn)什么？ 49) Is there anything I can do for you? 有什么能為您效勞的嗎？ 50) Just a moment, please. 請(qǐng)稍等一下。 51) Dont worry about it別擔(dān)心。 52) I beg your pardon?(or Pardon?) 對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？ 53) You are wanted on the phone, Mr. Bellow.貝羅先生，有您的電話。 54) Who is speaking, please? 請(qǐng)問(wèn)您是誰(shuí)？（電話用語(yǔ)） 55) Ill switch you to Room 1120.

17、 我馬上給您接301房間。 56) What number are you calling? 請(qǐng)問(wèn)對(duì)方什么電話號(hào)碼。 57) Who would you like to talk to? 請(qǐng)問(wèn)受話人姓名？ 58) Could you hold the line, please? 請(qǐng)（拿著話筒）稍等一會(huì)好嗎？ 59) Here are come letters for you. 這是您的信。 60) What a shame!多可惜！ 61) Im sorry to hear that! 聽到這事我很難過(guò)。 62) We are all sorry to hear of your illness

18、.聽說(shuō)您病了都很擔(dān)心。 63) There ,there, Now try not to get too upset about it. 好啦，不要為這事太煩惱了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切順利！ 66) Happy New Year!新年快樂(lè)！ 67) Merry Christmas!圣誕節(jié)快樂(lè)！ 68) Happy birthday to you! 祝您生日快樂(lè)！ 69) Congratulations!祝賀您?。ü玻?70) My hearty congratulat

19、ions! 衷心祝賀您！ 71) As you wish(or like) 隨您的便。 72) Certainly.當(dāng)然可以。 73) Of course.當(dāng)然可以。 74) Go ahead and do what you like. 干吧，你喜歡干什么就干什么。 75) Im sorry, thats not allowed. 對(duì)不起，這是不允許的。 76) No, Im afraid not.不，恐怕不行。 77) Out of the question, Im afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(rig

20、ht).往左（右）轉(zhuǎn)。 80) Go upstairs(downstairs). 上（下）樓。 81) Take the lift to the third floor. 乘電梯到三樓。 82) The lifts are in the lobby near the main entrance. 電梯間在大廳靠大門外。 83) The bellman will show you the way to the banquet hall. 大堂服務(wù)員將領(lǐng)您去宴會(huì)廳。 84) There is a washroom at the end of the corridor.洗手間在走廊盡頭。 85) T

21、he post and cable service is opposite the bar. 郵電所在酒吧對(duì)面。 86) The bank is next to the shop. 銀行在小賣部隔壁。 87) You can get your money changed at the cashiers desk. 你可以收銀外兌換錢。 88) How much would you like to change?你要兌換多少呢？ 89) The rates of exchange are on the board there. 兌換率寫在那這的黑板上。 90) There are some lo

22、cal products on sale here.這里出售一些地方產(chǎn)品。 91) Its sold by weight(yard, meter) 這個(gè)按重量（碼，米）計(jì)價(jià)出售。 92) Sorry, its sold out. 對(duì)不起，賣完了。 93) How do you like this? 您看這個(gè)怎么樣？ 94) What about that one? 你看那個(gè)好嗎？ 95) Here is your change. 這是找您的錢。 96) Here is your receipt. 這是你的收據(jù)。 97) Air mail or ordinary mail? 是航空信還是平信？

23、98) An air mail letter for abroad is $1.60.寄往國(guó)外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking. 飯店的旅行社代辦各種預(yù)訂票。 100) Please dont smoke here. 請(qǐng)不要在這里抽煙。酒店常用英語(yǔ)500句Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) H

24、ow do you do? (- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好嗎？ 5) How are you getting on ( or along ) these days ?這幾天過(guò)得怎么樣？ 6) How are you ? (- Fine ,thank you .and you? )您的身體好嗎？ 7) Glad (nice ) to see you . 見到您很高興。 8)

25、Welcome to our hotel. 歡迎到我們的酒店來(lái)！ 9) Its nice to meet you again , Mr. Johnson .再次見到您太好了，約翰遜先生。 10) Good bye.(or bye-bye)再見！ 11) Good night.晚安（晚間告別用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）見！ 14) Hope to see you again soon. 希望不久再見到您

26、！ 15) Have a good time. 祝您過(guò)得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我們飯店過(guò)得愉快！ 17) Please dont leave anything behind.請(qǐng)不要遺忘你的東西。 18) Mind (or watch) your step! 請(qǐng)走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21)

27、All the best!萬(wàn)事如意。 22) Take care!多保重！ 23) Good luck!祝您好運(yùn)！ 24) Thank you (very much) 謝謝您（非常感謝）。 25) Thanks a lot.多謝。 26) Thank you for coming. 謝謝您的光臨。 27) Thank you for staying in our hotel. 感謝您在我們飯店下榻。 28) Im very grateful to you. 非常感謝您。 29

28、) Its very kind of you. 謝謝，您真客氣。 30) You are (most) welcome. 不用謝，不用客氣。 31) Not at all.不用謝。 32) Dont mention it.不用謝。 33) My pleasure.(or with pleasure) 很高興能為您服務(wù)。 34) Glad to be of service. 很高興為您服務(wù)。 35) At your service.樂(lè)意為您效勞。 36) Im sorry.很抱歉。

29、60;37) Excuse me.對(duì)不起。 38) Im terribly sorry. Its my fault. 非常抱歉，那是我的過(guò)錯(cuò)。 39) Im awfully sorry for my carelessness.對(duì)于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 對(duì)不起，讓您久等了。 41) Sorry to interrupt you. 對(duì)不起，打擾了。 42) Thats all right.這沒(méi)什么。 43) It doesnt mat

30、ter.沒(méi)關(guān)系。 44) Never mind.不要緊，沒(méi)關(guān)系。 45) Lets forget it.算了吧！ 46) What can I do for you? 我能為您干點(diǎn)什么？ 47) Can I help you? 48) 我能為您干點(diǎn)什么？ 49) Is there anything I can do for you? 有什么能為您效勞的嗎？ 50) Just a moment, please. 請(qǐng)稍等一下。 51) Dont worry about it別擔(dān)心。

31、0;52) I beg your pardon?(or Pardon?) 對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？ 53) You are wanted on the phone, Mr. Bellow.貝羅先生，有您的電話。 54) Who is speaking, please? 請(qǐng)問(wèn)您是誰(shuí)？（電話用語(yǔ)） 55) Ill switch you to Room 1120. 我馬上給您接301房間。 56) What number are you calling? 請(qǐng)問(wèn)對(duì)方什么電話號(hào)碼。 57) Who would yo

32、u like to talk to? 請(qǐng)問(wèn)受話人姓名？ 58) Could you hold the line, please? 請(qǐng)（拿著話筒）稍等一會(huì)好嗎？ 59) Here are come letters for you. 這是您的信。 60) What a shame!多可惜！ 61) Im sorry to hear that! 聽到這事我很難過(guò)。 62) We are all sorry to hear of your illness.聽說(shuō)您病了都很擔(dān)心。 63) There ,th

33、ere, Now try not to get too upset about it. 好啦，不要為這事太煩惱了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切順利！ 66) Happy New Year!新年快樂(lè)！ 67) Merry Christmas!圣誕節(jié)快樂(lè)！ 68) Happy birthday to you! 祝您生日快樂(lè)！ 69) Congratulations!祝賀您?。ü玻?#160;

34、70) My hearty congratulations! 衷心祝賀您！ 71) As you wish(or like) 隨您的便。 72) Certainly.當(dāng)然可以。 73) Of course.當(dāng)然可以。 74) Go ahead and do what you like. 干吧，你喜歡干什么就干什么。 75) Im sorry, thats not allowed. 對(duì)不起，這是不允許的。 76) No, Im afraid not.不，恐怕不行。 77) Out of

35、the question, Im afraid. 恐怕不可能。 78) Walk straight ahead.一直往前走。 79) Turn left(right).往左（右）轉(zhuǎn)。 80) Go upstairs(downstairs). 上（下）樓。 81) Take the lift to the third floor. 乘電梯到三樓。 82) The lifts are in the lobby near the main entrance. 電梯間在大廳靠大門外。 83) The b

36、ellman will show you the way to the banquet hall. 大堂服務(wù)員將領(lǐng)您去宴會(huì)廳。 84) There is a washroom at the end of the corridor.洗手間在走廊盡頭。 85) The post and cable service is opposite the bar. 郵電所在酒吧對(duì)面。 86) The bank is next to the shop. 銀行在小賣部隔壁。 87) You can get your money changed

37、 at the cashiers desk. 你可以收銀外兌換錢。 88) How much would you like to change?你要兌換多少呢？ 89) The rates of exchange are on the board there. 兌換率寫在那這的黑板上。 90) There are some local products on sale here.這里出售一些地方產(chǎn)品。 91) Its sold by weight(yard, meter) 這個(gè)按重量（碼，米）計(jì)價(jià)出售。 92) S

38、orry, its sold out. 對(duì)不起，賣完了。 93) How do you like this? 您看這個(gè)怎么樣？ 94) What about that one? 你看那個(gè)好嗎？ 95) Here is your change. 這是找您的錢。 96) Here is your receipt. 這是你的收據(jù)。 97) Air mail or ordinary mail? 是航空信還是平信？ 98) An air mail letter for abroad i

39、s $1.60.寄往國(guó)外的航空信需1.60元。 99) The travel agency in the hotel takes all kinds of booking. 飯店的旅行社代辦各種預(yù)訂票。 100) Please dont smoke here. 請(qǐng)不要在這里抽煙。Part two: reception &housekeeping service第二部分：總臺(tái)及客房服務(wù)。 101) What kind of room would you like (or prefer)?您希望要什么樣的房間？ 102) Do y

40、ou want a single room or a double room? 你想要單人房還是雙人房？ 103) Would you like a room with bath or shower? 您想要浴缸的還是淋浴的房間？ 104) How long do you plan to stay here?你打算住多久？ 105) For how many nights 你要住幾個(gè)晚上？ 106) How many people are there in your party?你們一起有幾個(gè)人？ 107) I c

41、an book you a single room with shower for the 26th. 我可以為您在26日訂一個(gè)帶淋浴的單人間。 108) What time will you be arriving? 您將何時(shí)到達(dá)？ 109) Unfortunately, we are fully booked for the 21st 遺憾的是21日的客房全部訂滿。 110) We wont be able to guarantee you a room for May 6th . 我們不能保證5月6日給您一個(gè)房間。&#

42、160;111) For a single room the price would be 35 dollars 單人房的價(jià)格是35美元。 112) There is a small charge of 25 cents a day extra. 每天要收25美分附加費(fèi)。 113) Theres a reduction for children. 兒童可以減價(jià)。 114) Could you fill in this form, please? 請(qǐng)?zhí)顚戇@份表格。 115) Could you sign your n

43、ame,please? 請(qǐng)簽上您的姓名。 116) Give me your passport,please,We need it for registration. 請(qǐng)把護(hù)照給我，我們登記時(shí)需要。 117) Have you got any identification? 你有身份證嗎？ 118) May I see your passport,please? 請(qǐng)把護(hù)照給我。 119) Would you please complete this registration form? 請(qǐng)您填寫這張登記表

44、好嗎？ 120) Whats your occupation,please? 請(qǐng)問(wèn)您的職業(yè)？ 121) Whats your nationality, please? 請(qǐng)問(wèn)您的國(guó)籍？ 122) Whats your address in your native country,please? 請(qǐng)問(wèn)您在本國(guó)的住址？ 123) Your room number is 246 on the second floor. 服務(wù)臺(tái)常用詞匯management 經(jīng)營(yíng)、管理market price 市價(jià)cashier's desk 兌換處coin 硬幣accounting desk 帳務(wù)處check_out time 退房時(shí)間voucher 證件price list 價(jià)目表check, cheque 支票sign (動(dòng))簽字interest 利息form 表格reservation 預(yù)訂reception desk 接待處tip 小費(fèi)reservation desk 預(yù)訂處luggage office 行李房per tho