酒店住店客人慶賀生日服務(wù)程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-669編號(hào)：_酒店住店客人慶賀生日服務(wù)程序?qū)徍耍篲時(shí)間：_單位：_酒店住店客人慶賀生日服務(wù)程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開(kāi)化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實(shí)現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障?？赏ㄟ^(guò)修改使用，也可以直接沿用本模板進(jìn)行快速編輯。酒店住店客人慶賀生日服務(wù)程序Objectives 目標(biāo)* To wish guest a happy birthday祝愿客人生日快樂(lè)* To provide guests with good hospital

2、ity為客人提供人性化的服務(wù)Policy政策* It is the policy of the hotel to recognize and present a birthday gift to all in house guests celebrating their birthday while staying in the hotel.該項(xiàng)政策是酒店在客人住店期間認(rèn)可和贈(zèng)送所有住店客人生日禮物以慶賀其生日。Procedures Guest Service Manager程序大堂經(jīng)理1. Print and check the guest birthday report打印并檢查客人生日?qǐng)?bào)

3、告2. Prepare the complimentary orders準(zhǔn)備免費(fèi)的次序Procedures GRO程序賓客關(guān)系主任1. Check the complimentary orders and wait till you receive the signed Birthday Cards from the Front Office Manager.檢查免費(fèi)次序并等到你收到來(lái)自前臺(tái)經(jīng)理簽名的生日卡片。2. Pass all to the Room Service who will prepare the set up in the room.將其分發(fā)到欲做房的客房部員工手中。Proc

4、edures Birthday upon Check In程序入住時(shí)的生日1. -If the guest birthday is the same as the arrival day, the Front Desk Agent should recognize the date of birth and wish the guest a Happy Birthday on behalf of the Howard Johnson ( Hotel Name ), in a discreet manner, and not in front of the guests colleagues,

5、or traveling companion(s).如果客人的生日和到達(dá)日期一致，前臺(tái)應(yīng)該認(rèn)可客人的生日并用謹(jǐn)慎的態(tài)度祝愿客人在豪生酒店（酒店名）生日快樂(lè)，但不可當(dāng)著客人或旅行社同事的面。2. After the check in the Front Desk Agent notifies the GRO在前廳部辦理入住手續(xù)后，前廳部應(yīng)通知客戶關(guān)系主任。3. The GRO arranges that a card and the complimentary voucher will be sent to Room Service賓客關(guān)系主任安排卡片和優(yōu)惠券送至客房部。Procedures Birthday upon Check Out程序在離店時(shí)的生日1. In case the guest birthday is on the same day as the departure day, the Guest Service Manager will prepare a gift and card signed by the ADOR.如果客人生日與其離店時(shí)間相同，大堂經(jīng)理將準(zhǔn)備由房務(wù)總監(jiān)簽發(fā)的禮物和卡片。2. The card and gift will be passed to