商務英語口語考前輔導

1、商務英語口語考前輔導(1) Review the Main Texts of 12 Units(2) Learn the way of talking(3) Exam and Preparing for the Oral Exam整理課件Review of Main Texts 1nMain plotnThe relationship between Thompson Nanjing and Thompson Dongwan:nTD is a furniture manufacturer, staff: technicians, engineers and workersnTN is the

2、investor in TD. It is also the general distributor for TDnNelson Office Outfitters: North American sales agent, has a comprehensive distribution network; will be the agent for TN.Main charactersMarcus RodgersJennie WongJoseph Liu整理課件Review of Main Texts 2nIn Unit 1, we talk about the Reception in th

3、ree different situations: at the airport, at the restaurant, in the company.nIn Unit 2, the main characters carry on the dialogues on the telephone. We say that they carry on telephone communication. Through the telephone communication, Joseph lets Jennie know that it is better for Marcus Rodgers an

4、d Jennie Wang to come to Dongwan and see the J310 series with their eyes. Jennie persuade Marcus to go to Dongwan. When Marcus finally agrees to visit Thompson Dongwan with Jennie Wang, Jennie asks her secretary Tina helps her to book the plane tickets and hotel rooms. From the three dialogues, we l

5、earn the etiquette on making phone calls. When you telephone someone, you make clear of whom you are and who you want to talk to. When Jennie telephones Josephs office, she says, “Hi, This is Jennie Wang. Id like to speak to Joseph Liu.” And when Joseph telephones Jennie, he says, “Hi, Jennie. This

6、is Joseph.”整理課件Review of Main Texts 3In Unit 3, Tina books the flight tickets and the hotel rooms on the phone.When you book flight tickets, what is the information that you need to give to the receptionist?nHow many seats (tickets) you would like to book?nWhat is the day for your departure. For exa

7、mple, Tina tells the receptionist on the phone, “I would like to book two seats for the flight to Shenzhen on September 13th.”nWhen you book flight tickets, you also need to give the passengers name to the receptionist. Tina says, “I am booking the flight tickets for Jennie Wang and Marcus Rodgers.W

8、hen you book flight tickets, what information can you get from the receptionist?nDeparture time and arrival time.nBaggage weight allowance.nPrice for the flight ticket. When you book a hotel room, what is the information that you need to give to the receptionist? arrival date, how many nights the gu

9、ests will stay in the hotel, the name of the guests, single room or double roomWhen you book a hotel room, what information can you get from the receptionist? the price of each room, service,facility (telephones, outside lines?)整理課件Review of Main Texts 4 In Unit 4 , Tina is busy preparing Jennie and

10、 Marcus trip to Dongwan. Joseph asks her secretary Mary makes preparation for Jennie and Marcus visit in Dongwan. He asks Mary to make a tentative schedule for Jennie and Marcus. When you make a schedule for someone, what is the information that you need to have?nthe purpose of the tripnthe preferen

11、ce of the guestsnhow long is the guests visitnIn Unit 5, Jennie Wang and Marcus Rodgers arrive in Dongwan. Joseph, in his first meeting with Jennie, proposes to change the price for the J310 series. Jennie listens carefully and she shows disagreement. When Marcus Rodgers sees the design and quality

12、of the J310 series, he decides to place an order. He asks for the new price catalogue, especially the CIF offer. After Marcus places the order, he and Jennie talks about how he is going to pay for his order. They talk about D/A, D/P and L/CCIF offer 到岸價FOB offer 離岸價 D/A 承對交單D/P 付款交單L/C 信用證方式付款整理課件Re

13、view of Main Texts 5In Unit 7, Jennie Wang and Marcus Rodgers talk about the shipment and packaging of the sample order.In Unit 8, Marcus Rodgers and Jennie Wang clarify the clauses on shipment, arbitration. Marcus also asks about the conditions for claiming compensation if he find a shortage or dam

14、age in the shipment. Then they sign the contract. Usually before one signs a contract, one needs to check whether the contract makes clear of the total amount of order, the price of each unit, mode of payment, packaging, shipping time, insurance and compensation, claim and arbitration, rights and du

15、ties for both sides.In Unit 9, Tina shows Samuel of the office building. She also gives him suggestions on how to organize a meeting for the sales staff, and how to arrange a business trip for Jennie Wang.In this unit, you need to know how to say the different departments of a company, which include

16、 Accounting Department, Marketing Department, Personnel Department, Purchasing Department. 整理課件Review of Main Texts 6Unit 10 is an important unit. In this unit, through the conversations between Tina and Samuel, we show you how to write a business letter, how to write a memo and how to speak with ta

17、ctics.In writing a business letter, you need to pay attention to the following points. nCall the person to whom you write by name instead of “Dear sir or Madam.”nTeller the reader of the letter what you want him to do. nDont put on airs. Dont exaggerate.In Unit 11, Jennie, Tina and Martin discuss on

18、 the strategies on promoting the sales. They discuss the making of a new brochure. They agree that the new brochure will use the J310 series as the model for the photos in the brochure.In Unit 12, all the important figures in Thompson Dongwan, Thompson Nanjing and Nelson Office Outfitters come toget

19、her to explore the market potential and the potential in production.整理課件 Learn the way of talkingnAsk for information:nMake suggestionsnShow agreement and disagreementnMake complaints整理課件Ask for information In Unit 1 student dialogues: ask for Mr. Lius room number, ask for flight information, ask fo

20、r the train schedule. In Unit 3, the receptionist asks Tina, “May I have your name please?” “How long will they be staying ”And Tina asks the receptionist, “Can you tell me the price for each room?”The following are the sentence patterns that we can use in asking for information.nCould you please te

21、ll me?nMay I?nI wonder if you could tell menDo you know Make suggestions When Jennie knows her schedule, she wants to make a few changes. So she suggest to Mary, “Couldnt you arrange a visit to the production site this afternoon?” She also asks Mary, “Is there any chance I could talk with the chief

22、accountant tomorrow?” When you make suggestions you can also use the following sentence patterns:nMay I suggest that you?nWhat do you think about this?nHave you thought about (using flowers to apologize)?nWhy dont you do ?nWould you think about?nHow about?整理課件Show Agreement and DisagreementNotice in

23、 Unit 5 when Jennie disagrees, she uses questions instead of statement. She asks, “Do you think that the market will accept that?” “What will you do if the customers dont buy the J310 series?” Using questions instead of statement is an important technique that one can use in business negotiation. Th

24、is will show the other side that you disagree with them. Meanwhile, you will not make them hurt or feel offended in most cases. However, in less formal occasion, you can use short sentences to show your disagreement. The sentences you may use:nI dont like it.nI dont agree. nThat is a bad idea. nI do

25、nt think that it will work. When you agree with someone, you may use the following sentences.nI love it. nIt is a wonderful idea. nI think it is great. 整理課件Make Complaints In Unit 12, in the two student dialogues, Ben makes complaints. In the first dialogue, he complains to Sarah of the lunch provid

26、ed by a nearby restaurant. In the second dialogue, Ben complains to the waiter of waiting too long for his lunch. Please notice the sentence patterns that Ben uses when he makes complaint. In the first dialogue, he complains to his secretary Sarah more directly. He says, “I cant stand for the food a

27、nymore.” In the second dialogue, he complains to a waiter in a round about way. He says, “I dont want to complain, but there is a serious problem here. ” Here is other sentence patterns that one can use in making complaints.nIm afraid Ive a complaint to make.nIm not at all satisfied with (the servic

28、e).nReally, Im fed up with your (carelessness).nIve just about had enough of that. nFor Gods sake, could you keep silent for a while. nWhen you complain, you need to be clear of what you complain about, the purpose of your complaint, and to whom you make your complaints. You need also think about ho

29、w to make your complaint constructive and workable. That is to say, you need to think about the tone and the sentence patterns that you use when you make complaint. 整理課件考試大綱 商務英語口語課程在設計上是一門聽說結合、教師講解與學生自學相結合的課程。 為了督促學生按一定進度學習本課程，在平時的學習中提高英語的聽說能力，本課程的考試分為平時測驗與期末考試，平時測驗兩到四次，占總成績的40%，期末考試占總成績的60% 。 平時測驗

30、主要考察學生的聽力， 考察內容完全是學生在商務英語口語課程中學習過的示范對話、學生對話、基本訓練的各個項目?？荚囆问綖闄C考，學生在聽完錄音后，根據(jù)提問，完成選擇題。 期末考試主要考察學生的口語水平，考試形式為錄音考試。學生在指定時間內根據(jù)要求將所說內容錄在各個學習點（或考點）的電腦上，然后由相關教師將數(shù)字音頻傳回南京大學網(wǎng)絡教育學院的服務器上。南京大學網(wǎng)絡教育學院組織教師根據(jù)學生錄音評分。整理課件口試內容口試內容n口語考試內容分為兩部分，第一部分為朗讀， 第二部分為根據(jù)閱讀的短文，回答問題。學生朗讀與回答問題時間總共不超過五分鐘。n第一部分朗讀第一部分朗讀 第一部分朗讀的內容完全是學生在商務英

31、語口語課程中學習過的短文與示范對話，學生可以在考前充分準備。我們通過學生的朗讀，評判學生的語音、語調?？谡Z考試內容的樣卷請看模擬考試部分。n第二部分閱讀的短文，學生在考前沒有接觸過， 但內容是學生在生活與工作中熟悉的題材。我們要求學生在指定時間內（8-10分鐘），閱讀電腦屏幕上的短文， 然后根據(jù)記憶回答問題。這些問題與學生平時學習示范對話與短文時碰到的問題在形式上有相似之處。該部分主要考察學生復述細節(jié)的能力與概括能力。整理課件第二部分閱讀短文并回答問題: 請看模擬考試A Kiss to Start Joan Benny remembers Sunday mornings as being he

32、r “special time” with her father, Jack Benny: Daddy would wake me up for breakfast about 7:30. Then wed head outside to go for a drive. Daddy would get into the car and turn the ignition key. Inevitably, nothing would happen. He would push and pull every button on the dashboard, twist all the knobs,

33、 and pump the accelerator, but the motor still wouldnt start. At length he would sigh and say to me, “Honey, the car just wont start until you give me a kiss.” So I did, and it did and off we went. For a long time I believed there was some kind of scientific connection between kissing and car starti

34、ng. One cold day in December, a little boy about 10 years old was standing before a shoe store on Broadway, barefooted, peering through the window, and shivering with cold. A lady approached the boy and said, “My little fellow, what are you looking at?” 整理課件 I was asking God to give me a pair of shoes,” was the boys reply. The lady took him by the hand and went into the