上海五星瑞吉紅塔酒店培訓教材—taoohsmrma003standardform

1、1 / 3精品文檔，值得擁有SHERATON SHENYANG LIDO HOTEL沈陽麗都喜來登飯店TRAINING ACTIVITY OUTLINE培訓活動綱要Task:任務：Stan dard Forms標準表格Code序號:OH-SM-RM-A003Objectives:At the end of this sessi on, each trainee will be able to en sure bus in essarrangements are properlydocumented and specialarra ngeme nt are目的：submitted for app

2、roval in an efficie nt manner.課程結(jié)束后，每個學員將確保能夠?qū)λ猩虅栈顒影才胚M行文字處理特殊情況要提交上級批準。Sta ndard:Follow up S& P標準：參照標準和程序Resources: LCD, Standards form example, Flipchart, Whiteboard培訓器材：LCD，標準表格樣本，翻轉(zhuǎn)展示板，白板Method培訓方式Training Steps培訓步驟Time時間2 / 3精品文檔，值得擁有Questi on提問In troducti on And explanati on F/C 介紹和解釋Lectu

3、re use LCD運用 LCD 講解Buzz group分組討論Practice 練習Summary總結(jié)Does any one know which kind of form will be used in salesdepartme nt?誰知道在銷售部將用到那些表格？F/C (1)? FIT Booki ngs散客預訂單? Group Book ings團隊預訂單? Loss Business report丟失生意報告?Request for function space多功能廳使用單? VIP Reservation Request貴兵申請表?Complime ntary/ Upgr

4、ade Request免費房及升級申請表? Special Room amenities/set-up Request特殊房 間用品及擺放申請表? Con tract/Special Rate Authorizati on?合同及特殊價格協(xié)議書? Sales Call Report銷售報告?En tertai nment Request Form宴請申請單? Expense Account Form費用報銷單? Art Work Job Request美工工作單Show steps on prepared LCD, explain reason for each step,ask train

5、ees to comme nt and questi on on each step. 將所有程序的主要內(nèi)容逐條講解，在講解過程中要 不時請學員發(fā)表建議并提問。Note:Different types of forms will be used to serve differentpurposes and fun cti ons.提示： 不同類型的表格將用于不同的目的和功能。This course should be divided two parts:本課程分為兩部分：? What is basicallysta ndard forms of salesdepartme nt?(Review

6、 Flip chart 1 )什么是銷售部的基本的表格？? How do we use these sta ndard forms?如何使用標準表格？How do we use these sta ndard forms?如何使用這些標準表格？All answers will writing in whiteboard and correct. 將所有的答案寫在白板上然后選擇正確的。Show all the example of the sta ndard forms and ask tra in eesto fill out.展示所有的表格樣本然后讓學員填寫。Review all the key poi nts回顧所有的要點Ask question and have participant explain the standard and itsimportanee. Summarize critique points applicable to entire15 mi nutes15 mi nutes10 mi nutes5 mi nutes5 mi nutes3 / 3精品文檔，值得擁有提問并請參與者解釋標準及其重要性?？偨Y(jié)評估過程中對課程有用的要點。Not