前臺(tái)常用英語

1、前臺(tái)常用英語常用短句：報(bào)點(diǎn)：Reception,您好，總臺(tái)！一、 打招呼：Good morning. 早上好(用于中午以前)Good afternoon. 下午好(用于中午至下午六點(diǎn)以前)Good evening. 晚上好(用于下午六點(diǎn)過后)Welcome to our hotel. 歡迎光臨。二、應(yīng)答語：1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.請對方再等一會(huì)兒Just a moment, please.請稍等。Thank you for waiting.您久等了，先生。Sorry to keep you waiting很抱歉讓您久等

2、了。3.要麻煩客人或是拒絕客人的要求時(shí)： 拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。Im sorry.很抱歉。I am afraid I cant do that.不好意思，我恐怕沒辦法那樣做。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過一下。4.道歉： 如果是自己的錯(cuò)就說“I am sorry.”; 如果是公司的錯(cuò)，就說：“We are sorry.”。I am very sorry for the delay.很抱歉延誤了時(shí)間I am very sorry for the inconvenience.很抱歉造成您的不便。I wou

3、ld like to apologize for the mistake.為這個(gè)錯(cuò)誤我深致歉意。5.客人對自己說“Thank you.”時(shí)回答：You are welcome.不客氣。Thank you, sir.謝謝您，先生。Thank you very much.非常感謝您。6.交給客人某些東西時(shí)，可以說：Here you are.您要的東西在這里。Here is your room card.這是您的房間鑰匙。Here it is.這是您的東西。7 當(dāng)客人準(zhǔn)備離開時(shí)，可以說：Have a nice day.祝您有美好的一天。Enjoy your stay with us.祝您住宿愉快。W

4、elcome again.歡迎下次光臨。8當(dāng)客人的英語難以理解時(shí)面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, Yes.如果聽不懂，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請求他人協(xié)助。I beg your pardon?對不起請?jiān)僬f一遍好嗎？Could you repeat that, please?請您重復(fù)一遍好嗎？ 若是不敢肯定對方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, sir. Do you mean you lost your room card？不好意思，先生，您是說您丟了房間的鑰匙？9、打電話

5、時(shí)-如果是外線打錯(cuò)時(shí)，可以回答：Sorry,I am afraid you have the wrong number.不好意思，您打錯(cuò)電話了。This is the Deep forest Hotel, XXXX.這里是黑森林酒店，電話是XXXX。-如果是內(nèi)線打錯(cuò)時(shí)，可以回答：This is XXXX. Ill transfer your call to XXXX.這里是XXXX，我?guī)湍D(zhuǎn)接到XXXX。I am afraid this is a direct line. We cant transfer your call.Could you dial XXXX, please.不好意思，這

6、是直接電話。我們無法為您轉(zhuǎn)接。請您改撥XXXX好嗎？-當(dāng)負(fù)責(zé)的工作人員不在時(shí)：I am afraid Mr.Lin is out.不好意思，林先生不在。I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請您在線上稍候好嗎？-電話無人接聽時(shí)：Sorry,theres no answer.Could you want to leave a massage？對不起，電話無人接聽，您是否需要留言？-轉(zhuǎn)接電話，請客人等候時(shí)：Hold the line, please.請稍候。-電話占

7、線時(shí)：Sorry,the line is busy.Would you call back later？對不起，電話占線，請您稍候再打來，好嗎？-電話聽不清時(shí)：Sorry,would you speak a little louder,please？對不起，我聽不清楚，請您大聲點(diǎn)好嗎？10、當(dāng)會(huì)話結(jié)束時(shí)：結(jié)束電話中的對話時(shí)，不可以簡單說“bye-bye”,最好說：Thank you for calling.感謝您的來電。We look forward to hearing from you.我們靜候您的佳音。Please contact me if you have any further q

8、uestions.如果您有任何其他問題，請和我聯(lián)絡(luò)。Im sorry to keep you waiting, sir. What can I do for you? 先生，對不起，讓您久等了。我能為您做點(diǎn)什么嗎？Im sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.對不起，先生。我們已經(jīng)客滿，沒有空房間。Dont mention it. My pleasure.請不要客氣，我樂意效勞。情景對話：1、 預(yù)訂：A：Deep forest hotel，您好，黑森林酒店/Reception，您

9、好，總臺(tái)B：I'd like to book a double room for Tuesday next week我想在下周二訂一個(gè)雙人間，A：That's fine， sir A double room for Tuesday next week， September12th？Please wait a moment. I have to check if there is a room available.好的，先生，是訂下周二/9月12日的一個(gè)雙人間對嗎？請稍等，我查一下有沒有空房。Sorry to keep you waiting,Its available/ I&#

10、39;m very sorry sir,but our rooms are fully booked.很抱歉讓您久等了，有空房/很抱歉，先生，我們的房間已經(jīng)訂滿。B：How much？多少錢？A： A double room is 140 RMB per nightIts the best disctount. 一個(gè)雙人間140元一晚，這是最低折扣。B：Got it.知道了。A：May I know your name?請問您的名字?B：XX·XX.A：How to spell,please?請問怎樣拼寫？B：X-X-X-X.A:：How long will you be stayi

11、ng？請問您訂幾天？/How many days,piease？請問住幾天？B： We'll be leaving Sunday morning我們周日早上離開。A： That will be five nights， Mr.XXXX先生，住五晚對嗎？Thank you very much，and we look forward to seeing you next Tuesday謝謝您的來電，我們期待您的光臨。B： Good Good-byeA： Good-bye2、 入?。篈：Welcome to our hotel. May I help you? 歡迎光臨。我能幫你忙嗎？B：I

12、d like a room.我想要一個(gè)房間。A：We have single room，double room and suite。What kind of room would you like, sir?我們有單人間、雙人間和套房。先生，您要什么樣的房間？B：A suite.一個(gè)套房。A：Are you checking out tomorrow？您是明天退房嗎？B：Thats right.是的A：Please wait a moment. I have to check if there is a room available.請稍等，我查一下有沒有空房。Sorry to keep yo

13、u waiting,Its available/ I'm very sorry sir,but our rooms are fully booked.很抱歉讓您久等了，有空房/很抱歉，先生，我們的房間已經(jīng)訂滿。B：How much？多少錢？A：388RMB per night.388元一晚。May I know your passport？請出示一下您的護(hù)照好嗎？Thank you.This is your registration from.Please check it and sign here.謝謝，這是您的登記單，請您確認(rèn)后在這里簽字。Your room is 206.您的房

14、間是206。Your breakfast on the first floor from 7:00 to 9:30.早餐在一樓，從7點(diǎn)到9點(diǎn)半。Heres your room card and breakfast tickets.這是您的房卡和早餐券。B：Thank you. 謝謝您。A：You are welcome.不客氣。Enjoy your stay with us.希望您在我們這里住的愉快。3、 結(jié)帳：A：Good morning.may I help you？早上好，有什么需要幫忙嗎？B：Id like to pay my bill.我想結(jié)帳。A：Will you be check

15、 out now？您要現(xiàn)在退房嗎？B：Yes.是的。A：May I know your room number, please?請問您是哪個(gè)房間？B：8206.A：Please put your room card and deposit receipt to me.請把您的房卡和押金單給我好嗎？B：Here you are。給你。A：Please wait a moment,Well check the room first.請稍等，我們先查一下房間。B：No probiem.沒問題。A：Thiss your bill.Three nights at 388RMB each.That makes a total of 1164RMB.這是您的帳單。三晚，每晚388元，一共1164元。Please check it and sign here.請您確認(rèn)后簽字.Thank you,welcome again.謝謝您，歡迎您再次光臨。4、 叫醒服務(wù)：B：Id like to have the morning call/wake up call.我想要一個(gè)叫醒。A：What time,please？請問您需要什么時(shí)間叫