ZARA案例分析

1、.1“How did Zara Capture the Chinese Market?”Damak Donia 杜寧Marketing Management.2 What is Marketing Management? Overview Zara Zaras Success: Its Business Model Marketing environment: China Marketing Environment Market Attractiveness Learning from Competitors: H&M and Esprit in China SWOT Analysis:Thr

2、eats and Opportunities Key Success Factors to enter the Market Strategic Recommendations Business, logistic and marketing strategy.3What is Marketing Management?Marketing management is theart and science of choosing target markets and getting, keeping, and growing customers throughcreating, deliveri

3、ng, and communicatingsuperior customer value.4From choosing target markets and building profitable relationships with them? Questions to ask:What customers will we serve?What is our target market?How can we best serve these customers?What is our value proposition?.5Target MarketingMarket Segmentatio

4、n:Divide the market into segments of customers.6Value and SatisfactionExpectationPerformance108ExpectationPerformance810If performance is lower than expectations, satisfaction is low.If performance is higher than expectations, satisfaction is high.7 Business The worlds fastest growing fashion retail

5、er of Spanish Brand Ranks among the three “global winners” with Gap and H&M Compelling mix of fashion, price and quality First store in 1975. Today 536 stores within 30 countries worldwide 199 openings in 2009 Financials Sales: 4.5 Bn in 2008 International sales 60% of total turnover.8Business Model

6、Supply Whereas most retailers designed 60% at start season, Zara designed 15% Dump unpopular product line Deliver fashion “when the customer desires” Twice a week delivery schedule Demand No advertising or promotions 10,000 new items at highly competitive price.9South America: 30 storesAfrica: 41 st

7、oresAsia - Oceania: 7 storesEurope: 407 storesNorth America: 47 storesAround the world.10The industry EnvironmentThe Natural Environment Free access to natural resources for textile clothingDemographic Structure 1.7 billion people 85.2% literacy rate Skilled labour available English speakers ExistSo

8、cial Structure around 8 national languagesCountry of two speeds: urban vs. rural New middle class with purchasing Cultural shift in urban areasTechnology Easy access Financial benefitsChinese Economy GNP per capita $ 5890 GDP growth of 10.7% Industry/service economyGovernment & Politics Deregulation

9、 of most sectors New textile policy Stable communist country Marketing Environment: China case.11Market attractiveness DemandIndustry Estimated GDP growth of 6-7% in fashion industry Undersupply for branded fashion productsTarget markets 30% potential customers for branded fashion products 60% estim

10、ated for 2010 Supply Design World class design schools Production High innovation potential for manufacturingprocedures High productivity potential Cheap and skilled labour force High investment in technologyDistribution High investment in customer delight malls .12Learning from Competitors: H&M and

11、 Esprit in China Clothing, fragrances, sunglasses and home textile Introduced watches and accessory (departure from its global tradition) luxury brand High Prices Shopping mall and shopping aria Advertisement in the streets and in the metro stations Want to be known as a provider of quality ProductE

12、sprit casual, formal and party wear three collections per year Brand extensions: bags, caps, sunglasses, wallets and fragrances Premium price Strong control on promotions International option at high quality / price ratio international format in major cities (large shopping malls) Focus on metros an

13、d modern cities Strong support on printed media (adapting to Chinese culture)H&MProductPricePlacePromotion.13SWOT analysis: Threats and Opportunities Huge untapped market Changing lifestyle and clothing preferences Demand outstrips supply! Cheap labour and opportunities for local sourcing High produ

14、ctivity potentialOpportunities Low entry barriers Customer bargaining power Unpredictability of consumer behaviour Product quality TraditionalismThreats.14Key Success FactorsvValuevLatest fashion with Chinese touchvBest PricesvProduct qualityvVarietyvCost/SpeedvLocal sourcing of raw materialvVertica

15、l Integration of supply chainvFast time-to-customervMass customizationvLow process costs.15Strategic Recommendations to Capture the Chinese Market.16Business StrategyGoal Fast growth in China How Implement Zara business model Introduce European supply chain system with fine tuning to suit the Chines

16、e market Customise the marketing mixCOMPANYCOMPE-TITORCUSTOMERCOST/SPEEDVALUE/SPEEDVALUE /SPEED.17Logistics Strategy Localise and implement just-in-time and quick response times to demand Modernising the supply chain with the use of information technology Forge strong relationships with value chain

17、partners (suppliers and delivery co).18Marketing StrategyProduct Introduce the occidental range of clothes for men and women Introduce a small section of Chinese clothes designed by upcoming Chinese designers through mass customisation Introduce cotton clothes for the summer and woollen/synthetic one for the winter collectionsPrice Use penetration pricing (20% lower than Esprit) Stay away from the promotion by sale paradigm of H&M.19Promotion Promotion targeted at increasing awareness about Zara and the concept of Fashion at great value Use of print and television media Tie up wit