餐飲服務流程綱要培訓手冊

1、餐飲服務流程綱領培訓手冊餐飲服務流程綱領培訓手冊38/38餐飲服務流程綱領培訓手冊任Greettheguest候客人陪伴客人，助客人就座。奉上菜登餐桌的號效力工作流程標準詳細施準1當客人抵達餐口的候，從迎臺主走出頭向客人好所有的客人都在15秒以內遇到我的關注以及候。2迎客人。假如是熟習的客稱號客人的名字，假如不知道客人的名3確立客人用餐人數(shù)。字，客人以便做好座位。4在客人就座以后在登冊上作假如客人獨用餐，不要向客人“你是一個人或“你有其余朋友之的。所有的客人將在我的引下他理想的位子就餐1.引客人走近來的行程抵達客人指定的餐桌。提早行的客人，要依據(jù)人數(shù)他安排好桌子隨和2.拉開椅子幫助客人就座，第

2、一關注女士以及少兒。他用餐的位子。3.依據(jù)狀況，于特定用餐的客人予特的關注。假如客人晚到了一些，自客人走到餐桌用餐，不可以只商的客人喜座在靠的位子，所以盡可能足他的是引導路。情喜坐在沒人打的地方在狀況允的狀況下，每桌客人之的距離最罕有一老人和不舒暢的客人喜坐在湊近出口和洗手的地點。桌子的空少兒的父親母親喜不的地區(qū)。1.淺笑的打開菜保佳肴，不要破，保菜的效性。2.站在客人的右，身體微用右手客人展現(xiàn)菜。女士先，而后旋。1.將口布正放到黃油碟上。登餐桌號是了見告前的服客人的餐桌號，2.登完餐桌以后，客人能否有其余要求，而后向客人：“祝您他能夠撤掉剩余的餐具以及桌椅。用餐快樂。Takebeverage

3、sorderandexplainspecialties當客人點酒水，向客人介我的特點1.Ensureifguestisreadytoorder.Ex:“AreyoureadytoorderSir?Ladiesfirst,thenmoveclockwise2.Serverwillverballyofferselectionofjuicesandanydailyspecialty.UseXiangluGRANDpenandclearhandwritingEx:“Wouldyoucarefora.Useseatingnumberingsystemgoingclockwise.3.Listencare

4、fullyandfillin“captainorderHelpguesttodecideandexplaintoguestiftheyneedtousingsystemoutlinedinthemanual.knowaboutcertainkindsofdrinks.4.Repeatguestordersafterorderhasbeentaken.女士先，而后旋。5.Beforeleavingtable,explainanyspecialfoodmenuofferingand使用翔集的筆，并保持寫工整。ServeBeverages供應品Removeextraplacesetting拿走沒實用

5、的餐具mentionnotavailableitems.明確客人能否開始點了，比方：您能否需要先喝點酒水能夠向客人供應一些口上的建，介一些平比受迎的果汁，比方：“您喜？仔聽，填好客人的點，依據(jù)工作手冊上制定的工作程序行。當客人點完后重復一遍客人的點。在走開餐桌以前，向客人介有特點的品并向客人解哪些是我沒法供應的，是不可以點的。Preparecleantrayandcollectdrinksaccordingtoorderfromthebar.2.Arrangealldrinksaccordingly(heaviestinthemiddleofthetrayandlinethemtoguests

6、eating).Keeptraybalancedandwalkcarefully.Bringdrinkstoguesttableandapproachguestfromtheright.Placecocktailnapkinbytherighthandsideofguestontopofthedinnerknife.Placedrinkonthecocktailnapkinandannouncethenameofthedrink.Proceedtonextguest.準干的托，從酒吧準好客人所點的料。安排品在托上的放，重的放在中，其余的依據(jù)客人座位成一排。走路的候要當心慎，保持托的均衡。服酒水

7、，從客人的右手上酒水。放尾酒餐巾放在客人的右手，將其擱置在正餐刀的上邊。把料放在杯上邊，而后向客人明料的名稱。下一位。Clearextrasettings:Foldflatnapkinandsetitonbeveragetray,placeallcutleriesinsidenapkin的方向用號的方式。幫助客人做決定，假如客人需要更多種的品向客人作介。Serveallbeveragesatthesametimeandnopartialorderonthetable.Ladiesfirst,thenmoveclockwise.Servefromrightsideoftheguestusingt

8、herighthand.向所有的客人供應品的服，不可以歧任何客人。女士先而后旋。在客的右手用右手供應服。Settingremovalmustbequietandunobtrusive.For2ormoreextraplacesettingremovals,abeveragetrayClarifywiththeguestonhowtheywouldlikecertainitemscooked:Steaks-rare/medium/welldoneFish-poachedorgrilled.Eggs-Fried,overeasy,scrambled,boiled,orpoached.Salads-

9、whattypesofdressing.Addseatingno.nexttoitemorderedRepeattheordertotheguestsaftertakingeveryguestorders.Takingfoodorder開始點菜2.Whenfinished,adjusttableappointmentstomaximizespaceforisrequired.guests.Allitemsnotneededforselectionorderedareimmediately3.Restoreallextrasettingsonsidestationremovedfromtheta

10、ble.1.撤掉剩余的餐具、客人不需要的器具：打睜開平餐巾，鋪在飲料托盤挪動餐具的時候一定輕拿輕放，不可以讓客人感覺到冒昧。上，將所有的餐具法在餐巾上。有兩處以上的餐具需要挪動的話，一定使用飲料托盤。2.撤完后要調整餐具的地點以便客人有最大的空間用餐。點單上的菜式不要求的器具一定立刻從餐桌上撤掉。把撤下來的餐具挨次歸類放在效力邊柜上。1.StandtotherightoftheguestwhentakingtheorderandtomoveLadyfirst,thenmoveclockwise.aroundthetableifitisindividualorder.Giveguestfulla

11、ttention.Listencarefullytowhatthe2.Writedownneatlyeachindividualscompleteorderbeforegoingonguestsaresaying.Nothingismoreannoyingthantothenextorder.employeeswhoarenotpayingattentionatyouasguest.3.Whengueststellwhattheywant,alwaysrepeatittoavoidmistakes.Usestandardabbreviationandnumberingsystemgoingcl

12、ockwise.4.5.站客人的右側點菜，當客人要單點時挨次環(huán)繞餐桌給客人點單當你給下一個客人點單以前要完好的寫下已點客人的菜單咨詢客人對菜的做法點牛排-三分熟/五分熟/全熟點魚-水煮或煎點雞蛋-煎,單面煎,炒,煮,或水煮沙拉-需要搭配何各樣類的汁在點好的菜單后加上客人的座位編號點完菜后要向客人復述一遍。Donotrelyonyourmemory,asitwillaffecttheguestandtheoperationsincaseitemismis-ordered.Useoutletorhotelspecifiedabbreviationstorecordtheorder.Ifsomebo

13、dyordersforeverybodythenhe/sheisthehostandtobeservedlast.Aquicksuggestionalwaysimpressestheguest.Usesuggestivesellingwhentakingthefoodorder女士優(yōu)先，順時針旋轉。全面關注顧客。隨時回復客人的發(fā)問，沒有比關懷客人更重要的事情當客人告訴你他的需求，要重復客人說的，免得出現(xiàn)失誤。用標準的縮寫形式，數(shù)字編號，順時針方向。不要依靠你的記憶，在點單記錄出現(xiàn)錯誤的狀況下，會給客人和操作帶來影響。以便萬一有任何遺漏，使用酒店一致的點菜單。假如某人為全體人點菜，那么他她就是主

14、人，這時他她Adjustcutleries調整餐具Pickupfood上菜Lookatyourfoodorderandseewhatextracutleryyourequire.Pickupnecessarypieceofcutleryfromtheservicestationandcarrytothetableonplatewithfoldednapkin.Proceedtothetable,changeoraddcutlery.Alwayschangerightcutleryfromrighthandsideandleftfromleft.Continuethisprocedureunti

15、lallcutleryadditionsorchangesarecompleted.Checktabletoensureeverythingiscorrect.依據(jù)客人的點單項選擇擇需要裝備的餐具。從效力邊柜中取出需要的餐具，使用盤子并且用餐巾蓋著端給客人。從客人的右手方向走向餐桌連續(xù)改換或增加刀叉，記著，改換右側的餐具從右側開始，改換左側的餐具從左側開始。保持此效力程序直到所有餐具改換或填加完成。檢查餐桌保證所有的餐具擺放正確。Beginpickupprocedureonlywhenallthefoodforthecourseofatableisready.Arrangeitemssotha

16、titcanbeservedinsequentialorderaroundthetable.當所有的飯菜準備就緒的時候開始上菜。安排好飯菜的地點，保持上菜的連續(xù)性。的菜應當最后一個上。記著座位號或客人的號數(shù)。迅速的建議會給客人留下印象Cutleriesareclean,polished,andingoodcondition.Ladyfirst,thenmoveclockwise.Placeorremovecutleriesatthesametimetominimizedisturbances.Donotplacemorethan3coursesofcutleries.所有餐具一定干凈，不可以有

17、損壞。女士優(yōu)先，順時針旋轉。擺放或挪動餐具盡量在同一時間，盡量不要打擾顧客。擺放餐具不要超出3次。Forhandservice,Carrynomorethan3platesonetime.Usehandservicewheneverpossible.Ifunabletopickupandserveallfoodatthetable,findanotherwaitertoassist.Pickupcoldfoodfirstthenhotfood.用手效力的話，上菜一次不要超出3盤假如飯菜太多，找其余效力員輔助上菜。先上冷菜而后熱菜。Servefoodandcondiments效力飯菜以及調味品A

18、pproachtableandsmileServeeachguestfromguestrighthandsideusingrighthand.Announcethenameofthedishwhenserving,andexplainthedishifrequested.WishguesttoenjoytheirfoodbeforeyouleavethetableServeladyfirst,thenmoveclockwise.Utilizenumberingsystem.Neveraskwhoshavingwhat.Itemsshouldbeplacedwithmeatfacingguest

19、at6oclock.女士優(yōu)先，而后順時針旋轉。1.湊近餐桌，淺笑效力。2.在客人的右手邊，身體微傾用右手供應效力。3.當為客人上菜時為客人報菜名，如客人需要告訴客人菜的做法。4.在走開餐桌以前祝?？腿擞貌涂鞓稤etailtableandcontinue1.Lookatthetablecarefullyservice2.Removeanyitemnotneededbyguest.整理餐桌連續(xù)效力3.Replaceanycutleriesifnecessary.4.Offeradditionalitemsbeforeguestneeds.1.認真的看一下餐桌。2.撤走所有客人不需要的東西。3.假若

20、有需要用干凈的餐具替代。4.在客人沒有提出需要以前幫客人準備好他們所須的。用數(shù)字編號的形式效力。永久不要咨詢“誰要什么，什么。放有肉制品的飯菜要在顧客的六點鐘的方向。Anyashtraywithonecigarettebuttwillbechanged.Servicewillbeconsistentlyfriendly,outgoing,attentive,unobtrusiveandprofessional.Refillshouldbedoneindiscreetmannerandnobeverageglassshouldbelessthan1/4fullunlessadditionalbe

21、verageisnotavailable所有的煙灰缸有一個煙頭就要立刻改換煙缸。一定供應連續(xù)不中斷的、熱忱周祥、井井有條的專業(yè)化效力。續(xù)杯的時候要認真、認真并且在杯中的飲料不到1/4以前就要及時續(xù)杯，除非現(xiàn)有的飲料量不夠。Ascertainneeds1.ApproachguesttableimmediatelyafterthedeliveryoffoodtoAvoidquestion“Iseverythingalright?明確顧客的需要inquire.Ex:“IsthereanythingelseImightbringyouthistime?不要這樣問客人：“所有的飯菜都還好吧？Wouldy

22、oucareformorechillisauce?客人點的飯菜上桌后要迅速的走過去咨詢，比方：您還需要其余什么嗎？您需要再來一點辣椒油嗎？QualityAssuranceAskguestforcommentandfeedbackAftermealbeforedessert保證質量向顧客咨詢關于產品的建議以及顧客的反響在用餐結束后甜點以前ClearPlatefromTable1.Approachtable,smile,andgetguestapproval.Ex.“ExcuseTablesme,areMayclearedonlywhenallguestshavecompleted清理餐桌上的盤子

23、Iclearyourplate?eatingtheircourse.2.Collect1stplateandcutleriesfromguestrighthandside,usingrightIfyouneedassistance,getitbeforebegintoclear.hand.Clearplates,cutleryandscrapswithoutanynoise.3.Transferplatetolefthandandholditwithyourthumb&indexStartwithlady,thenmoveclockwisefinger.Itisadvisabletocolle

24、cttheplatewiththemostleftoveron4.Arrangecutleriessothatforkispointingawayfromyou.ThenholditfirsttheplateandforkwithyourthumbfirmlyonthebaseoftheforkDontstackplatestoohigh.Limityourselfto4platesathandle.Thenslidetheknifeunderthefork.onetime.Crumbdownatable.去除桌子上的碎屑。Collect2ndplateandbalanceitonyourlo

25、werleftforearmandtheballofthethumb,andsupportitwithotherfingers.6.Usingeithertheforkorknife,scrapeanyleftoversontothefirstplate,slidethesecondknifeunderthefirstforkandplacethesecondforkalongthefirstfork.Collect3rdplateandleaveontopofthescrapedonesasisbutrepeattheflatwareplacement.1.行近餐桌，保持淺笑，獲取客人贊同以

26、后進行效力。比方：“打擾一下，我能夠清理一下您的盤子嗎？收盤子的時候注意從客人的右側，用右手收起第一個盤子。用大拇指與食指端盤，把盤子換到左手。調整好餐具防范從手中掉下，而后用手指固定好刀叉拖起盤子，而后把刀放到叉的下邊。清理第二個盤子用前臂和大拇指派之均衡，同時用其余的手指來支持第一個盤子的重量。能夠使用刀叉時，把殘留物擦到第一個盤里。第二個刀放在第一個叉的下邊，第一個叉和第二個叉并排放一同。收第三個盤子并放在已清理的第二個盤上，刀叉的擺放依上所述。PreparewaitersclothandBBplate,orthecrumber.2.Approachtheguestontheirleft

27、-handsideandsay,“excuseme,sir/madam.Bendfromthewaistforwardandplaceplateinlefthandagainsttheedgeofthetable.Efficientlybrushcrumbstowardstheedgeofthetablewheretheplateis.Oncethetableisdone,placethesoiledutensilsonservicetrayattheworkingstation.使用特地的餐巾或潔凈面包屑的器具，配合面包黃油盤來清理2.站在客人的左手邊面帶淺笑的說“打擾一下先生/女士。探身哈

28、腰，盤子在左手并湊近桌子的邊沿。及時地把面包屑刮向桌子邊沿的盤子里。一旦去除碎屑，要把臟的器具放在工作臺的效力盤里。只有所有的客人在用完餐以后才能開始清理餐桌。假如需要幫助，在開始清理以前就應當確立幫你的人。清理盤子，餐具，并小聲地辦理盤里的殘留物從女士開始，而后順時針旋轉。建議第一清理有最多剩菜的盤子不要把盤子堆的太高,一次限制自己只拿4個盤子Ensurethatallcutleryandplateshavebeenremoved.Startwithfemaleguest(ifapplicable)tothehost/ess(ifknown)last.保證所有的刀叉和盤子都被移走女士優(yōu)先先賓

29、后主Preparecheck1.EnsurethatwehaveascertainedthatnoadditionalitemswillbeCheckmustbeclean,neatandaccurate.準備賬單Presentchecktotheguest向客人出示賬單SettleGuestCheck支付客人支票ordered.Checkifallitemshavebeenpunchedinandchargedcorrectlybeforecashierprinting.Requestprintingtocashierbyinformingtableno.required.Placethec

30、heckinfolderandkeeponthestationreadytobepresented我們一定確立客人沒有任何其余的需要。在客人買單以前，我們要檢查輸進電腦的客人用餐的所有工程，保證正確無誤。在收條上邊相同要打印餐桌的號碼。把賬單保留在文件夾里，放在工作臺上，假如客人需要時及時出示。Collectreadycheckatthestation.2.Presentclosedfolderchecktotheguestfromguestrightshandsideusingrighthand.3.Placeareadytousepenonthefolder,pointingtowards

31、guest.4.Walkawayandkeepadistancefromtheguestwhilewaitingforsettlement.把所有的賬單采集好放在工作臺上。在客人的右手邊用右手向客人出示折起來的賬單文件夾。在文件夾上準備好筆，筆尖朝向客人。在顧客等候結算的時候，與顧客保持必定的距離。CashPayment現(xiàn)金付款1Ensurecashgiveniscorrectenoughtocovertheamountonthebill.2Takeittothecashier.3Returnthechangewiththefirstcopyofthebilltotheguestinabill

32、folder.4Leavethefolderclosedonthetableandsayisyourchange“Thissir/madam,thankyouverymuch.保證所給的現(xiàn)金足以付賬單上的數(shù)目。拿到收銀臺.將賬單的第一聯(lián)和零錢放在賬單夾里遞給客人。NeverreviewchecknexttoguesttableNeverwriteanythingonthecheck.Covermustbecleanandinexcellentcondition.賬單一定清楚無誤。不一樣意在客人餐桌周邊比較賬單。不一樣意涂改賬單上的有關內容。文件夾的封面一定干凈，沒有損壞。Checkshould

33、beplacefacingguest.UseXiangluGRANDpen.Donotrushguesttosettleorwaitatthetable.Donotstandnexttoguestwhentheyreviewcheck.賬單需要放在面向顧客的地點。用標有翔鷺企業(yè)標記的筆。不要催顧客結賬，不要在餐桌前等。在顧客檢查賬單的時候不要站在顧客的旁邊。Neverassumegratuity.Allchangeisreturnedtotheguestinacheckfolder.AProperimprintedcreditcardvouchermustberetunedinacheckfo

34、lderwithXiangluGRANDpen.Nocopiesofguestbills/checksshouldbedestroyed,eveniftheyhavebeenRe-printedAllguestsarethankedusingtheirname,ifknown,whenthesettlementiscompleted.不要接受任何增物,所有的零錢將放在賬單夾里給客人打印出的信譽卡賬單一定放在賬單夾里，連同標有翔鷺企業(yè)4把賬單夾留在桌子上并且說，這是你的零錢先生/女士，特別感謝。標記的筆一同給客人即使有從頭打印也不可以損壞任何客人的賬單和單據(jù)，CreditCard信譽卡即使客人賬

35、單和檢查的東西提早打印好了也不可以夠損壞。1Bringitbacktothecashier.在結算時，以稱號客人的姓來表達感謝CheckthesliptoseetheamountiscorrectafterCashierprocessthecreditcardandapprovalisobtained.Presentfoldertoguestwiththecard,slipandbillforsignature.Checkthesignatureonthecardafterguestsign.Returnthecreditcardtoguest,togetherwiththecardholde

36、rsalesslipandthefirstcopyofthebill.6Presenttheaboveinthefolder,openitandsay,“Thankyouverymuchsir/madam.帶回到收銀臺。在收銀員劃卡并且交易通事后，從頭檢查交易金額能否正確。讓客人在打印條和賬單上署名。檢查客人在卡上的署名。信譽卡，打印條和賬單的第一聯(lián)一并還給客人。6用文件夾的形式出示以上東西，打開并且說，“特別感謝，先生/女士。RoomAccount房間付款1Ensureguestsignthebillwithprintedname,roomnumberandsignature.2Makesu

37、retheguestsignoneverybillpresentedtohim/her.Askforroomkeyorhotelkeyholderforcheckingtheroomnumberiscorrectlyprinted.4Returnthekeyorkeyholdertoguest,andsay,“Thankyouverymuch.保證客人在打印名字，房間號的賬單上署名。保證每一張給客人的賬單都有他們的署名。要求用鑰匙來檢查房間號能否正確打印。把鑰匙還給客人并且說“特別感謝。AssistguestwithleavingandBidfarewell幫助顧客走開,客人走開前的祝福Res

38、ettable從頭部署餐桌CityLedger城市分類賬Ensureguestsignthebillwiththeirprintedname,signatureandcompanysname.2Makesuretheguestsignsoneverybillpresentedtohim/her.Ensurethatthecompanyhasacityledgeraccountlistlocatedinthecashierarea.Bringthesignedbilltocashierforcheckingpurpose.Ifeverythingiscorrect,returntothegues

39、ttableandthankguestfordining.保證客人在打印了名字和企業(yè)名稱賬單上署名。保證每一張給客人的賬單都有他們的署名。保證企業(yè)在收銀臺有一個城市分類賬單。署名的賬單拿到收銀臺以便確認。假如全部正確，送還到客人桌并感謝客人用餐。Approachtablesandassistinpullingchairassoonasguestsgivesignalthattheyareleaving.Helpguestputonhisorhercoat(ifapplicable).Openthedoorfortheguestwhentheyleave.Wishtheguestagoodday

40、ornightandthankthemfortheirvisit.假如看到顧客有走開的跡象，走近餐桌，拉開椅子。幫助客人穿上外衣當客人走開的時候為客人開門。預祝客人度過美好的一天/夜晚并且感謝客人蒞臨Immediatelyfreetablefromsoiledfoodanddishes.Pickupallnecessarysetupsanddampclothontray.Cleantablewithdampclothusingrighthandwhenlefthandstillholdingtray.Placebackallcondimentsontableaccordingly.Helpla

41、diesandkidsfirst,thenmen.Openthedoorinsuchawaythatyouarenotblockingthewayforthegueststoleave.Useguestnameifknown.Donotshakeguestshandifguestdoesntinitiateso.女士與少兒優(yōu)先，而后是男士。當客人走開時不要擋住路，站在一邊為客人開門。假如知道的話，盡量稱號顧客的姓名。假如不是客人主動不要去與客人握手。Clearingsoileddisheswithminimumnoiselevel.Ifnecessary,sanitizetablebywipi

42、ngtablewithclothsoakedinsanitizingsolution.清理剩下的飯菜，注意不要發(fā)出很大的聲響。假定需要，潔凈桌面用消過毒的濕抹布擦抹桌面COFFEESERVICEPreparingCoffee準備咖啡Startsetupunobtrusively.Checkchair,andcrumbifnecessary1.立刻把餐桌上的剩下的食品清理干凈，準備所有需要的器具以及略濕的干凈抹布。左手仍舊拿著托盤，右手用略濕的抹布清理餐桌。從頭把調味品擺上餐桌。部署餐桌的時候要依據(jù)必定的序次，井井有條。檢查椅子，假若有必需進行一些碎屑的清理。6.咖啡效力NormalCoffee

43、FreshlyBrewedCoffeewillbeservedtotheguestupon1RinsePotbypouringwarmwaterintothepotandemptyit.request.2FillPotwithfreshcoffeefromthemachine.Standardsshouldbefollowedaccordingtothecoffee3Placecoffeecupsetting,creamer,sugarandcoffeepotonatrayandmachine.bringittotheguesttable.一般咖啡如客人需求能夠恩賜現(xiàn)磨咖啡。1先用倒點熱水進去

44、燙一下空壺。一定依據(jù)咖啡機依據(jù)使用標準和程序。用壺從咖啡機上接咖啡。把一套咖啡杯、淡奶、糖和咖啡壺放在托盤上送給客人。DecaffeinatedCoffeeRinsepotbypouringwarmwaterintothepotandemptyit.Put2teaspoonsofdecaffeinatedcoffeepowderintothecoffeepot(for1portion)orelsefreshlybrewedDecafifavailable.3.Pourveryhotwaterintothecoffeepotandstir.4.Placecoffeecupsetting,crea

45、mer,sugarandcoffeepotontoatrayandbringittotheguesttable.無咖啡因的咖啡先用熱水燙一下空壺。2放兩勺不含咖啡因的咖啡放于咖啡壺里一人。用開水沖入壺里并攪拌。ServingCoffee效力咖啡用一套咖啡杯、淡奶、糖的咖啡壺放在托盤里給客人奉上。Espresso1.Warmtheespressocupwithhotwater.2.Useonlyfinelygroundespressocoffeepowder.Fillthecupwithespressofromthecoffeemachine.Asliceoflemonpeelshouldbes

46、ervedonthesidetogetherwithespresso.特濃咖啡先用熱水燙一下特濃咖啡的杯子。用一套上好的意大利咖啡粉。將濃咖啡從咖啡機倒進咖啡杯內。濃咖啡要配一片檸檬。Cappuccino1.Warmastandardcoffeecupwithhotwater.Pressthecappuccinobuttonontheespressomachine.Heatmilkbysteamerinaseparatepotuntilitishotandfoamforms.Scoopmilkfoamintothecoffee5.Sprinkleontopwithcocoapowder.意大利

47、咖啡先用倒點熱水進去燙一下空壺。在乎大利咖啡機上按意大利鮮奶咖啡按鍵。把牛奶放到另一個壺里打熱直到有泡沫。把泡沫放在咖啡上。撒上可可粉。ArrangecompleteequipmentonroundservicetrayandapproachguestfromtherightPlacesugarsetinthecentreoftable.3PlacecupinfrontofguestoratupperrighthandsideofdinnerServeladyfirst,thenmoveclockwise.Utilizenumberingsystem.Neveraskwhoshavingwha

48、t.Coffeecupandsaucermustbesetwiththecuphandlein4oclockposition.Spoonwillrestonthesaucerparalleltoplate.Pourslowlyandcarefully,donotsplashorspill.LeavepotabovecupPlacecreamormilkabovecup.Wishguesttoenjoytheircoffeebeforeproceedtonextguest把所有需要的設備準備好放到托盤從客人的右側上。2把糖盅準備好放到桌子的中間。3把杯子放到客人的前面湊近右手上方的正餐盤。4倒的

49、時候要當心不要濺出和溢出來。5把茶壺放到杯子的上方。6把淡奶和牛奶放到杯子上方。7祝?？腿擞貌涂鞓泛笤俳o下一個客人效力。WATERSERVICE茶水效力thecuphandleat5oclockposition.Fornormalcoffee,pouronly?ofcupsothatitsnottoofullwhenaddingsugarandcream.女士優(yōu)先，而后順時針旋轉。用數(shù)字編號的形式效力。決不要問“這是誰的“杯碟一定和杯子一同放在時鐘指向4點的地點，勺子放在底碟和杯子相同的方向當時鐘指向5點的時候作一般的咖啡只裝3/4，當放糖和牛奶時不會太滿。ServingIceWater效力冰

50、水PrepareIceWaterandservicetowelPuticecubesintopitcheruntilpitcheris1/3full.Pour/addwateruntilpitcheris90%full.FoldservicetowelintoasmallsquareServeWatertoguestsHoldpitcherwithrighthandandservicetowelwithlefthand.Serveicewaterfromtherightofguest,holdingpitcherwithservicetowelunderneathit.Pouricewater

51、intoglassuntilglassisabout80%full.Useservicetoweltowipeoffwaterdropsthatcondensedonpitcher.取好冰水平備好效力毛巾把冰水放到壺面滿1/3。倒水，90%。Complimentaryicewatershouldbepresetinbarorstationstobeserveduponguestrequest.Waterwillbeservedinawatergobletusingwaterjug,andperiodicallyre-filledwhentheglassisonethirdfull.冰水能夠放在

52、吧臺里提早準備好以便客人隨時需要。用高角杯為客人裝水，倒冰水時裝到1/3滿即可。ServingBottledWater效力礦泉水把毛巾折成小方塊為客人倒水時左手拿毛巾，右手拿水壺。把毛巾放到水壺的下方拖住，站在客人的右手邊為客人效力。為客人倒到杯子的80%就能夠。倒完用毛巾把壺上的水擦干凈。Gettheorderedbottlefromthebarandapproachtabletoserve.Placeglassinfrontofguestfromtherighthandsideofguest.Pourwateruntilglassishalffullandplacebottleonther

53、ightandabovetheglasswiththelabelfacingtowardstheguest.Alwaystelltheguestswhatdrinkyouaregivingtheminordertopreventmistakes.Ifyouforgetwhoorderedwhatoryoudidnottaketheordertrytoasktheguestspolitelywhohasorderedwhatdrink.1.從酒吧里取出客人點的酒水湊近客桌效力.2.從客人的右手邊把杯子放到客人的前面.為客人倒水直到半分滿即可，倒完把瓶子放到杯子上方的右手邊并把標簽朝向客人。假如玻

54、璃杯也有標簽，也是將標簽朝向客人擱置。Makesureweusetray.Allbottleswillbeopenedatthebar.Alwaysserveladyfirst,thenmoveclockwise.Ifservingfromtherightisnotpossible,thenservefromtheeasiestangle.Donotforcethis.Itisbettertoservethedrinksfromtheleftandsmoothly,ratherthanfromtherightandpouringthedrinksovertheguests.Tryyourbes

55、ttonottocrosstheguest.Utilizeseatingno.systemtobesurewhoishavingwhat.保證托盤不離手。所有的酒水一定在酒吧打開。女士優(yōu)先，而后順時針旋轉。當你為客人上酒水時不要忘了告訴客人名稱免得出現(xiàn)錯誤。假定你忘掉客人點的是什么或沒有點單，要很有禮貌的咨詢客人點的是什么。WINESERVICE酒水效力PrepareWineand1.Prepareglassaspernumberofguests.Thenplaceeachglassonchampagneservicetherightsideofwaterglass.紅酒和香檳效力的準備2.P

56、reparefoldedservicenapkin3.Forwhitewineandchampagne,preparewinebucketandstand.Fillupbucketicecubesandpourwatertillallicecubesarecovered.Placethebottleintothebucket.4.Bringthesetofbucket,stand,andwinetobeplacenexttoguesttable.假如從右手邊不方便，那么從比較簡單的地方效力，效力酒水時寧愿從左側上也不要擋住客人。請使用座位號系統(tǒng)保證客人的點單Glassshouldbeclean

57、,spotless,andodorfree.Napkinshouldbecleanandnicelyfolded.WinecoolermustbecleanandspotlessBucketshouldbe3/4fullandicewaterisnotoverflowing.Makesurethepositionofbucketandstandwillnotblockserviceflow.酒杯要干凈，沒有污點和異味。餐巾要干凈并折疊齊整。PresentingWinetoguest紅酒效力Openabottleofwine開酒效力為每一位客人準備酒杯。而后將酒杯放在客人水杯的右側。準備折疊好的

58、餐巾。關于白葡萄酒和香檳，要準備酒桶和支架。在酒桶中放上冰塊并加水直到水淹沒冰塊。而后將酒放進冰桶。將桶的一套物品，支架和酒拿到客人餐桌周邊指定的地方。Layfoldednapkinonlefthandpalmandleanwinebottleagainstnapkin.Approachhostfromrighthandsideanddisplaywinetothehost.Reconfirmwineorderedandobtainpermissiontoproceed.Saying“ExcusemeSir/Madam,thisisyourMadfishChardonnay,2004.MayI

59、openitnow?Asguestapproves,placeredwineuprightonsidetable(whitewinetobeplacebackintothebucket),thenproceedtoopening.將餐巾放在左手手掌上，酒瓶斜倚著餐巾。站在客人的右手邊進行酒的展現(xiàn)。再次確認紅酒的點單，在獲取客人贊同后才能進行接下來的操作。如“打擾了先生/小姐這是您點的04年的Madfish夏敦埃酒，此刻需要為您打開嗎“？4.獲取客人贊同后，使紅酒的話就把它放在旁邊的操作臺上，白酒和香檳要放回冰桶以便于下邊的開酒工作。Asguestapprove,placeredwineupri

60、ghtonsidetable(whitewinetobeplacebackintothebucket).Proceedopening:1.Restnapkinonleftarmandopenbladeofthewineopener.Holdbottlesecurelyfromtheneckwithlefthand.Withrighthand,cutthetopofthesealinacircularmotion.Cutallthewayaroundtillthewrapperiseasilypulledoff.Openscrewoftheopenerandputthetipinthemiddl