西餐宴會服務知識問答題

1、PAGE PAGE 30西餐宴會服務知識問答題及參考答案（一）Translate the following into English：（漢譯英）我們這兒提供歐式早餐、美式早餐，你喜歡哪一種？We serve Continental breakfast American breakfast.Which would you like ?Answer the following question：（問答）What should you do if you spill a beverage or some soup on a guests clothes?Apologize first.Give t

2、he guest two or three solutions to choose from.Comply with the guests request（free laundry）Apologize again.（thank the quest for understanding）.Answer the following question：（問答）How many styles of western food service are there?English style, Russian style, American style and French style.（二）1.Transl

3、ate the following into English：（漢譯英）我們提供各式果汁：西紅柿汁、橙汁、菠蘿汁，請問您喜歡哪一種？A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice.What is your preference？2. Answer the following question：（問答）what should you do if a guest gives you something as a souvenir？A. Say thanks

4、first.B. Refuse it in tactful way.C. If the guest insists, accept it and hand it over to the management.3.Answer the following question：（問答） What are the most common seating arrangements for western banquets?（Fore at least）U shape, T shape, I shape, E shape, 回shape,shape（三）1.Translate the following

5、into English：（漢譯英）我們提供以下飲料：軟飲、雞尾酒、葡萄酒、威士忌、白蘭地We provide the following：soft drinks, cocktails, wines, whiskeys,Brandies or liqueurs. Which would you like?2.Answer the following question：（問答）what should you do if a quest complains about the quality of the food?Check the food first.Report it to the che

6、f or supervisors.Make a substitution sonable explanation.3.Answer the following question：（問答）What is French service?The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it.He starts serving by offering the food form left side of them, an

7、d lets the quests serve themselves. （四）1.Translate the following into English：（問答）早餐包括著煮蛋、炒蛋、煎蛋、臥蛋，您要哪一種？Breakfast contains boiled eggs, scrambled, fried or poached eggs.What is your preference?2.Answer the following question：（問答）If the actual number of guests attending a banquet is more than the nu

8、mber of place reserved, what should you do?A.Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.B. Make a new seating arrangement as soon as possible.C.Ask the guests if they have any other requests.Follow up accordingly.3.Answer the following question：（問

9、答）What is English style service？English service is similar to French service. Waiter serves to guests by holding a tray with；a variety of food on it according to guests requests and puts food on each guests plate .（五）1.Translate the following into English：（漢譯英）我們提供一分鐘煮蛋、兩分鐘煮蛋和三分鐘煮蛋，您要哪一種？We serve on

10、eminute eggs, twominute eggs, threeminute eggs. How do you like your egg boiled ?2.Answer the following question：（問答）It is usual to serve ladies first, if the guests want some male VIPs to be served first, how do you deal with it ?Follow the guests request.Inform other service staff of the changed s

11、equence.3.Answer the following question：（問答）Whats American Service ?American service is also called“plate service”, Which means that a dish is cooked and portioned on an individual guests plate in the kitchen . Waiters go to the kitchen to take food back to serve each guest .（六） 1.Translate the foll

12、owing into English：（漢譯英）我們有吐司、黑面包、牛角包、丹麥點心等,您要哪一種？We serve toast, rye bread, croissant and danish, pastries.Which do you prefer？2. Answer the following question：（問答）What do you do with objects left in a dining room by a guest after a meal ?Try to find the guest .Report to the assistant manager .Hand

13、 it over to the lostfound room and record it .3. Answer the following question：（問答）Which of the following items is American food ?A. Shashlik of lamb . （Russian）B. TBone steak . （American）C. Chicken a Caking . （English） （七）1.Translate the following into English ：（漢譯英）我們有各種水果：香蕉、荔枝、菠蘿、梨、西瓜、蘋果、橙子等,您要哪

14、一種?We serve a varity of fruits：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?2.Answer the following question：（問答）How do you handle a guests child who is running in the dining room during a meal ?Inform the childs parents .With the permission of the child

15、s parents, take the child to another room not far away form the diningroom to play games .Send the child back to his parents after the banquet .3. Answer the following question：（問答）Which of the following items is English food ?A. Maryland Fried chicken （American）B. Roast Saddle of lamb （English）C. B

16、aked Snail （French） （八）1.Translate the following into English：（漢譯英）我們提供各種熱飲、熱巧克力、咖啡、茶、熱奶、可可,您要哪種 ?We serve hot drinks：hot chocolate, coffee, tea, hot milk and cocoa .What is your preference ?2.Answer the following question：（問答）If the beef ordered by a guest is overcooked, how do you manage this situ

17、ation ?Inform the kitchen .Comply with the guests request：change or cancel the order .Prepare another dish if necessary .3. Answer the following question：（問答）Which of the following items is French food ?Sirloin Steak（French） B. Mixed Grill （American）C. Beef Goulash （Russian）（九）Translate the followin

18、g into English：（漢譯英）我們有腸、火腿、咸肉配煎蛋, 你要哪種？We have sausages, ham or bacon to go with fried eggs . Which would you like ?Answer the following question：（問答）During a meal a guest has to leave the room to deal with something urgent . what should you do, as a waiter, with his food ?Take the hot dish to kitc

19、ken and inform the quest near him.Keep it warm .When the guest comes back, serve it again .Answer the following question：（問答）Which of the following items is English soup ?A.Onion soup （French）B.Ox tail soup（English） C. Moscow Borscht （Russian）（十）1.Translate the following into English：（漢譯英）我們的威士忌有蘇格蘭

20、的，愛爾蘭的，加拿大的和美國的，您要哪種？We provide Scotch whiskey, Irish whiskey, Canadian whiskey and American whiskey .Which do you prefer ?2.Answer the following question：（問答）If a guests fork or spoon falls onto the floor, what do you do ?A. Pick it up for guest .B. Tell the guest to wait a moment .C. Come back hol

21、ding a tray with a napkin and a clean fork or spoon on it .D. Place it correctly on the table （and ask the guest if he/she has any other requests）.3.Answer the following question：（問答）List two items of popular Italian foods .A. Ravioli B. Macaroni C. Pizza D. Spaghetti（十一）1.Translate the following in

22、to English：（漢譯英）我們提供各國葡萄酒：有法國的、意大利的、德國的，澳大利亞的和美國的,您要哪種？We serve wines：French, Italian, German, Australian and American, What is your preference ？2.Answer the following question：（問答）A. Apologize .B. Accompany the guest to a clinic or a hospital with his/her agreement .C. Send him /her back to their r

23、oom for a rest .D. Visit the guest with flowers or call back to ask how the guest feels .3.Answer the following question：（問答）What are the four types of whiskey ?A. Scotch whiskeyB. Irish whiskeyC. American whiskeyD. Canadian whiskey（十二）1.Translate the following into English：（漢譯英）我們有各種啤酒，生力啤、嘉士伯、盧云堡、

24、三得力、藍帶、青島、五星，您要哪種 ？We serve these beers, San Miguel, Carlsberg, Lowenbrau, Suntory, Blue Ribbon, Tsing Tao and Five star . Which would you like ?2.Answer the following question：（問答）How do you deal with an intoxicated guest ?A. Discontinue serving alcoholic drinks.B. Tell the guest privately not to e

25、mbarrass himself“May I bring you coffee or soft drink ?”C. If something unexpected happens, call the manager or management .(can be dangerousLi Fusheng)3. Answer the following question：（問答）What is whiskey ?It is a spirit distilled form a fermented mash of grain .（corn, rye, barley）（Alcoholic content

26、 is 35%55%）（十三）1.Translate the following into English：（漢譯英）我們有千島汁、法國汁、意大利汁、油醋汁、您要哪種配沙拉 ？We have ThousandIsland dressing, French dressing, Italian dressing, oil and vinegar . What is your preference ?2.Answer the following question：（問答）If a guest thinks that he/she has been overcharged, what should y

27、ou do ?Thanks the guest for pointing it out .Ask the guest to wait while you check it with the casshier .Inform the guest of the result .Apologize dan resettle the bill if it was incorrect .Thank the guest again .3.Answer the following question：（問答）What is grain ?It is a spirit distilled form a ferm

28、ented mash of grain（maize, barley, wheat, rye）flavoured with juniper berries and other ingredients（coriander, cassis）.（Alcoholic content34%47%）（十四）1.Translate the following into English：（漢譯英）這是千島汁，您需要放在邊上，還是中間 ？This is your ThousandIsland dressing .Where do you want it, in the side or in the middle

29、?2.Answer the following question：（問答）What if a guest asks some very sensitive political questions ?A. Reply seriously .B. Firmly but politely I say：“Im sorry, I am not the person authorized to answer such questions .”3. Answer the following question：（問答）What is cognac ?It is a spirit distilled exclu

30、sively form the wine of the Cognac District of France .（Alcoholic content 40% minimum）（十五）1.Translate the following into English：（漢譯英） 今天我們提供套餐， 頭盤是熏三文魚、 洋蔥湯 、主盤是烤牛肉，甜食是草莓冰淇淋。 Today we provide a set menu . The appetizer is smoked salmon or onion soup . The main course is roast beef . Dessert is stra

31、wberry icecream .2. Answer the following question：（問答）If a guest asks for some more food, what should you do ?A. Respond immediately and tell the guest how long it will take .B. Tell the kitcken to prepare it as soon as possible.C. Tell the cashier to put it on the bill ?D. Go back to the guest to i

32、nform him/her of the progress .E. Served the food to the guest when its ready .3. Answer the following question：（問答）What is champagne ?Champagne is a sparkling, dry, white wine originally form the region of Champagne, France .（十六）1Translate the following into English：（漢譯英）我們有各種蔬菜，胡蘿卜、芹菜、黃瓜、土豆、西蘭花，您要

33、哪種配牛肉 ？We have these vegetables：Carrots, celery, cucumbers, potatos and broccoli .Which do you prefer to go with your beef ?2.Answer the following question：（問答）How many ways can a bill be paid ?A. With cash.B. By credit card.C. By voucher/coupon.D. With travelers checks.3.Answer the following questi

34、on：（問答）What are the three main styles of service available for banqueting ?A. Open bar（for one hour or two）B. Cash barC. Full bar on consumption（十七）1.Translate the following into English：（漢譯英）您的牛肉要幾成熟？三成熟、五成熟、還是七成熟？How do you like your beef? Rare, medium rare, medium, medium well or well done?2.Answ

35、er the following question：（問答）How do you deal with guests who bring in their own drinks or liquor?A. Inform the guest of hotel policy on corkage.B. Tell the guest corkages of different drinks.C. Show the receipt to the guest after the banquet.3.Answer the following question：（問答）What is the correct t

36、emperature of white wine to be served for guests ?811（十八）1.Translate the following into English：（漢譯英）我們有各種香煙，健牌、萬寶路、七星、登喜路、樂福門，你要哪種？We have cigarettes：Kent, Marllboro, Seven star, Dunhill, Rothomns .Which would you like?2.Answer the following question：（問答）Sometimes, guests want to take some food fro

37、m a buffet party with them, how do you handle it?A. Guests are generally allowed to take some food home after buffet party .B. Ask the guest which food and how much of it is requested .C. Prepare some lunch boxed to holed the food .D.The principle is that only food already on table can be taken alon

38、g； otherwise the guests are charged extra .3. Answer the following question：（問答）What is the correct temperature of red wine to be served for guests?1822C（十九）Translate the following into English：（漢譯英）我們提供的西餐套餐、自助餐、燒烤、雞尾酒會，您選擇哪種方式？We provide a set-menu dinner, buffet, barbeque or cocktail party .What

39、is your preference?Answer the following question：（問答）What should you do if you find that a guest is sick?A. Ask the hotel doctor to take care of it as soon as possible.B. Report to the direct supervisor.C. Deal with the problem accordingly （send him/her to hospital, settle down in the hotel, ect.）D.

40、 Inform the guests family members or relatives if necessary .Answer the following question：（問答）What is the correct temperature of champagne to be served for guests?48（二十）1.Translate the following into English：（漢譯英）我們可安排各種座位形式，有U型、T型、E型， 你要哪種？We can prepare different seating arrangements such as：U, T

41、 or E shape.Which would you like?2.Answer the following question：（問答）What should you do if the host of a banquet is wanted on the one during his speech?A. Ask the caller to wait a moment.B. Tell the hosts assistant to accept the call.C. Let the hosts assistant decide on the next step.3.Answer the fo

42、llowing question：（問答）What is the correct temperature of beer to be served for guests?412C（Australian 4C） （English 12C）（二十一）Translate the following into English：（漢譯英）會議座位安排要劇場形式還是其它排正式一些的形式？Do yu want your conference seating arranged in theatre style, or something more informal?Answer the following q

43、uestion：（問答）How do you serve a handicapped guest at a banquet?A. Give the hanicapped guest a convenient place.B. Ask the handicapped guest about some special requests she/he may have.C. Inform other service staff of necessary arrangements for this guest.D. After banquet, accompany to guest to the ex

44、it.Answer the following question：（問答）What is the age of Brandy labeled with V.S.O ?1217 years .（二十二）Translate the following into English：（漢譯英）休息期間，你們需要茶、咖啡和點心嗎？Do you need coffee, tea and cookies at the break?Answer the following question：（問答） What should you do if a guest asks for more sounvenirs p

45、repared by the host?A. Tell the guest the details of the rules made by the host.B. If guest insists, allow the host to make a decision.Answer the following question：（問答）What is the age of Brandy labeled with X.O ?4045 years.（二十三）1.Translate the following into English：（漢譯英）我們有本地產(chǎn)的葡萄酒：青島意斯林、長城白、王朝,你要哪

46、種？We provide some local wines：a Reisling, Great Wall and Dynasty. What is your preference？2.Answer the following question：（問答）What should you do if a guest ask you to buy a pack of cigarettes?A. Ask the guest which brand of cigarettes he/she prefers.B. Ask the guest if he wants to pay cash or put it

47、 on his bill.C. Show both the cigarettes & the receipt to the guest.3.Answer the following question：（問答）What is the age of Brandy labeled with V.S.O.P?2025 years.（二十四）Translate the following into English：（漢譯英）您需要背景音樂還是樂隊來伴宴？Would you like backgroud music or a band for your banquet?2. Answer the foll

48、owing question：（問答）What should you do if a spills a beverage or tea on the tablecloth？A. Tell the guest that youll handle it . B. Select a napkin of the same color as the tablecloth .C. Cover the stain with the napkin .3.Answer the following question：（問答）What is the age of Brandy labeled with Extra?

49、70 years .（二十五）1.Translate the following into English：（漢譯英）我們有各種雞尾酒，象馬提尼、曼哈頓、威士忌酸、杜松子湯力等，您要哪種？Cocktails are available, such as Martini, Manhattan, Whiskey Sour, Gin & Tonic .Which do you prefer ?2.Answer the following question：（問答）What should you do if you find that the money a guest gives you damag

50、ed?A. Apologize and explain you arent allowed to accept damaged cash due to the policy set by the bank.B. Check which bills are damaged and show them to the guest .C. Let the cashier explain to the quest in detail or take some temporary measures with the managements approval .3.Answer the following

51、question：（問答）What are the grades of beef or lamb to be done?（at least four）A. Blue B. Rare C. Medium rare D.Medium E. Medium well F. Well done G. Very well done（二十六）1.Translate the following into English：（漢譯英）我們有香草冰淇淋、草莓冰淇淋、咖啡冰淇淋和巧克力冰淇淋，您要哪種？We have vanilla, straberry, coffee or chocolate ice cream

52、available.Which would you like?2.Answer the following question：（問答）Sometimes, guests invite you do dance after a banquet, what should you do?A. At first thank the guest for the invitation but refuse.B.Tell the guest that you are on duty and must be a available for any of the supervisors assignments.

53、C. Thank the guest again for the invitation.3.Answer the following question：（問答）What is American breakfast?A. Variety of chilled fruit juices. B. Fried, scrambled and boiled eggs.C. Ham, bacon, sausages. D. Bread, toast, croissant and danish pastries.E. Fruitjam, Honey, butter. F. Tea, coffee and co

54、coa.（二十七）1.Translate the following into English：（漢譯英）您是用現(xiàn)金、支票還是用信用卡？Will you pay cash, check or credit card?2.Answer the following question：（問答）What should you do if some guests complain that its too cold in the Dining Room while the others say its OK?A. Adjust the airconditioning system accordingly

55、.B. If it doesnt work, give those who complain a different seat.C. Tell the Engineering Department to fix it immediately.3.Answer the following question：（問答）What is continental breakfast?A. Variety of chilled fruit juices.B. Bread, toast.C. Jam, butter and honey.D. coffee and tea.（二十八）1.Translate the following into English：（漢譯英）我們有廚師沙拉、凱撒沙拉、什錦沙拉、健身沙拉。您要哪種？We have Chefs salad, Caesar salad, mixed salad or health salad.（Weightwatchers salad）.What is your preference?2.Answer the following question：（問答）What should y