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GMSINTRODUCTIONTOGMSGlobalOperatingSystemGMSExecutiveOverview(4-5Hours)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第1頁(yè)!ClassroomNorms
Pagers,phones-PleaseturnofforputonvibrateIfurgentcall,pleasetalkoutsideRelax,askquestionsandhavefun!!StandardizedIntroductions
NameRoleMainhobbyGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第2頁(yè)!CustomerSatisfactionCustomerEnthusiasmWhatDoWeNeedToDoToMeetOurVision?
CustomerSatisfactionisnotgoodenough!!!GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第3頁(yè)!CustomerEnthusiasmGoodBuyingExperienceGoodOwnershipExperience+=WhatMakesCustomerEnthusiasm?SalesMarketingDesignEngineeringManufacturingAfterSalesGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第4頁(yè)!SAFETY(SafeWork)QUALITY(AttractiveProduct)COST(GoodValue)PEOPLE(OrganizationalDevelopment)RESPONSIVENESS(Quantity/Volume/Speed)Safe,Clean&HealthyWorkingEnvironmentforallemployeesandvisitorsFocusonemployeeDevelopment,InvolvementandEnthusiasmEachcustomerineachprocessexpectsahighqualityproductorserviceCustomerswantaqualityproductorservicebuttheyalsowantitFAST!Eliminatewasteandcontrolcoststodeliverourcustomerstherightproductattherightprice!!NeedsTranslatetoGoals…THE5MAINGOALSProvideeveryproductorservice(exactlywhatthecustomerwants)defectfree,ondemand,withnowasteandinaworkenvironmentwhereeveryoneishappyandsafe.$GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第5頁(yè)!“OneSystem”O(jiān)ne‘Language’
OneUmbrellaOneCompanyCulture
OneMindsetGlobalOperatingSystemItisacriticalphilosophytoachieveourVisionGMSHowDoWeReachOurGoals?…GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第6頁(yè)!Massvs.LeanProcessesProductionSystemBufferedorMass(“Fordism”)Lean(Toyota)Buffers&WasteHighLowStandardizationHigh,bymanagersHigh,byteamsLeaderSpanofControlNarrowModeratePlanning&ProblemSolvingLow(reactive)High(proactive)DegreeofCorrectionHigh(inspect-outquality)Low(built-inquality)Teamwork&EmpowermentLowHighRiskLowHighBufferedprocessesareprotectedagainsteverything:unexpectedqualityproblems,stoppages,highabsenteeism,etc.Leanprocessesassurecontinuousflowwithminimalwastebyempoweredteamsandthequalityshouldbeachievedwithintheprocess1800(Craft)1900(Mass)2000(Lean)WhatisLeanThinking?GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第7頁(yè)!ShortLeadTimeContinuousImprovementCompanyPeopleInvolvementCompanyStandardizationBuilt-In-QualitySafetyPeopleQualityResponsivenessCostUseGMSPrinciplesToObtainOurGoalsGOODPROCESSESGOODRESULTSBusinessGoals(Scorecard)MethodstoMeettheGoals(GMS)Vision/MissionLeanPrinciples(Process)Goals&Metrics(Results)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第8頁(yè)!GMSLikeAnAtomWeNeedAllThePiecesWorkingTogether!!“OneCompany”–OneSystemACompany-WideOperatingSystembasedonLeanBusinessPrinciplesGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第9頁(yè)!GMS4GMSCASESTUDYGeneralMotorsNorthAmerica:BeforeGMS:1996AfterGMS:2003SPQRCSPQRCBUT!!!…Toyotastillenjoys8%netprofitwhileGMisat1.5%GMneedstooutperformToyotabyUS$1,500–$2,000/unit…
GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第10頁(yè)!Designers&ProductEngineeringPurchasing&SuppliersProductionAfter-Sales&DealersBuyersSales&Marketing“OneCompany”withCustomerFirstLeanBusinessPrinciplesACommon‘Language’andCompanyCulturethroughouttheentireCustomerChainJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第11頁(yè)!GMSPeopleInvolvement
PeopleInvolvementElementsVisionValuesHealth&SafetyQualifiedPeopleTeamworkPeopleInvolvementOpenCommunicationLeadershipBehavior(ShopFloorManagement)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第12頁(yè)!FishPhilosophyVideo
DiscussionWhatGMSconceptsdidweseeinthevideo?DiscussasanopenforumGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第13頁(yè)!Roots=Culture,Values&Philosophy(GMSPrinciples)Trunk=People&MindsetPeopleInvolvementCompanyBranches=Processes&Tools(GMSElements)Fruit=QualityProductPEOPLEareourmostimportantresource!!!LikeaTree,PeopleNeedNurturingforGrowthSoil=EnvironmentGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第14頁(yè)!LeadershipMindChangeTOP-DOWNLEADERSHIPSTYLEMODERNLEADERSHIPMINDSETDirectionSupport80%20%20%80%DirectionSupportTWO-WAYSTREETGiveOrdersTeach&Coach!!!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第15頁(yè)!
EffectiveCommunicationTrust
MutualRespect
Teamwork/CooperationEmpowerment
PeopleInvolvementCompanyGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第16頁(yè)!ZEROIncidents!!>Ourgoalis:HealthandSafetyGroupDiscussion:Whatisan‘Incident’vs.an‘Accident’?“WearemittedtoprotectingthehealthandsafetyofeachemployeeastheoverridingpriorityoftheCorporation”.GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第17頁(yè)!TheStagesofSafetyAwarenessBuildinga“SafetyCulture”Stage4:InjuryandRealisationofImpacttoPersonandCompanyStage5:AwarenessofHazards&ProactiveCountermeasurestoPreventIncidentsSPQRCGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第18頁(yè)!HealthandSafetyHowCanWeAchieveOurGoalofzeroFirstAidInjuries,RecordablesorLostWorkDays?-IncidentPrevention(BuildingaSafety“Culture”)
IncidentReporting,Trackingand
Resolution(encouragehonest,openreportingtoenableProblemSolving&avoidrepeatincident)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第19頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingEarlyMfg.andDesign
Integration(DFM/DFA)Continuous
Improvement
ProcessLeanDesignofFacilities,Equipment,
ToolingandLayoutBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementTeamConceptPeopleInvolvementGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第20頁(yè)!TeamConcept
SmallgroupsofempoweredpeoplewhosharemongoalsandsupporteachotherthroughmontasksGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第21頁(yè)!CommonSPQRCgoalsandregularteammeetings.EmpowermenttomakedecisionswithinspansofcontrolResponsibilityfor:
MakingStandardizedWorkProblemSolvingContinuousImprovementJobRotationisgenerallyperformed
TeamConcept
GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第22頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingEarlyMfg.andDesign
Integration(DFM/DFA)Continuous
Improvement
ProcessLeanDesignofFacilities,Equipment,
ToolingandLayoutBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementQualifiedPeoplePeopleInvolvementGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第23頁(yè)!PeopleDevelopmentTimeHiring/AssessmentTrainingJobPerformanceFeedbackJobImprovement&GrowthQualifiedPeopleGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第24頁(yè)!TheFourStepsofJITStep1:PREPARETRAINEE(StudyStandardizedWork)Step4:FOLLOWUP(TraineeConfirmSkill)Step3:TRYOUTPERFORMANCE(TraineeDo,TrainerWatch)Step2:PRESENTOPERATION(TrainerDo,TraineeWatch)APCDJOBINSTRUCTIONTRAINING(JIT)AwarenessKnowledgeSkillConfirmationWhy–What–How!!!TrainingMethodologyHEARSEEDOGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第25頁(yè)!Createandmaintainanenvironmentwhichfostersa“spiritofpride”P(pán)eopleInvolvementElement
(Involvement&Recognition)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第26頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingContinuous
Improvement
ProcessLeanDesignofFacilities,Equipment,
ToolingandLayoutBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementOpenCommunication
ProcessEarlyMfg.andDesign
Integration(DFM/DFA)PeopleInvolvementGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第27頁(yè)!GuidingPrinciples
Traditionally,municationonlyfocusesonthe“WHAT”andmaybethe“HOW”,butpeopledeservetoknowthe“WHY”!!!WHAT-HOW-WHY?EVENIFTHEYDON’TAGREEATLEASTTHEYWILLUNDERSTAND!!!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第28頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingEarlyMfg.andDesign
Integration(DFM/DFA)Continuous
Improvement
ProcessLeanDesignofFacilities,Equipment,
ToolingandLayoutBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementShopFloorManagementPeopleInvolvementGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第29頁(yè)!GoandSeeLeadershipStyle
Thefocusofleadershipisontheplaceswhereworkisperformed.Thisisacplishedthroughthe“GoandSee”philosophy:GoandSeetheworkareaswhereconcernsexistandtocheckprogress“Don’tjustsitatyourdesk,goandseewhatishappening!!!”GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第30頁(yè)!ILoveLucyVideoPartI
(StopvideobeforeChocolateAssemblyLine)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第31頁(yè)!ILoveLucyVideoDiscussionWhatdidweseeinthevideo:LackofTeamwork:Athome,spousesdidnotunderstandeachother’sjobsNoteamworkatfactoryBosswastraditionaltop-downstyle,notaleaderLackOfQualifiedPeople:Jobqualificationsnotclear,poorscreeningprocessLucy&EthelnotqualifiedforjobLucy&EthelreceivedpoortrainingbybossLackofOpenCommunication:Spousesdidnotmunicateenough(example–atbreakfast)Notalkingatfactoryresultsinnosupport¬eamworkJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第32頁(yè)!HowOftenDoWeSeeTheseScenariosinOurWorkArea?StockingUpInventoryExcessiveTransporting,
Storage&HandlingExcessWalkingDecision-
Communicationand
ReportingMazeEquipmentBreakdownOUTOF
ORDERMeetings,Meetings,
Meetings!GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第33頁(yè)!7TYPESOFWASTEShiftMindsetTYPES
OF
WASTEICOMWPMCURRENTTHINKINGWASTENOTDEFINEDREACTTOLARGEEXAMPLESREACTIVEIMPROVEMENTREQUIREDTHINKINGCorrectionOverProductionMotionMaterialMovementWaitingInventoryProcessingWASTEIS"TANGIBLE"IDENTIFYMANYSMALLOPPORTUNITIESLEADSTOLARGEOVERALLCHANGEWASTESendingbackformsforinpleteorinaccuratedataProducingreportsthatarenotused,performingmoreanalysisthanrequired,producingreportsbeforetheyareneededSearchingformisplaceditemsFilingdocumentsthatwillneverbeusedagainDelaysingettingneededinformation,approvals,ordecisionsKeepingmultiplecopiesofreportsProcessingexcessivewrittenmunicationtodetermineissuesrequiringattention(mentalprocessing)CONTINUOUSIMPROVEMENTGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第34頁(yè)!MakeWasteVisible&ConquerIt!WasteiseasytoidentifyinawellorganisedorganisationMostWasteisHidden
Therearetwomajorcategoriesofwaste:ObviouswasteHiddenwaste.
JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第35頁(yè)!EliminatingWasteIsJobSecurityWASTE$MOREMONEYFORVALUE-ADDEDTHINGSBETTERPRODUCTS,BETTERFEATURES,MOREADVERTISINGINCREASEDSALES,INCREASEDDEMAND,MOREPRODUCTION,MOREJOBSJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第36頁(yè)!WorldClassContinuousImprovementChangeStandardizationThepurposeofstandardizationistoreducevariationandstabilize,soastoachieveabasefromwhichtogrowandimprove.“THEWEDGE”TOSTABILIZEBESTPRACTICEGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第37頁(yè)!WhatHappensWhenWeDoNotFollowStandards???EVERYYEARPEOPLEDIEFROMNOTFOLLOWINGLOCK-OUTPROCEDUREU.SSUBMARINEHITSJAPANESEFISHINGBOAT-SURFACINGPROCEDURENOTFOLLOWEDEXXONVALDEZOILSPILL–CAPTAINDIDNOTFOLLOWSTANDARDSGERMANPLANECRASHESINSWITZERLAND–AIRTRAFFICCONTROLPROCEDURESIGNOREDJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第38頁(yè)!■ResultsachievedonlywhenpeoplealldotherightthingPeopleInvolvementLinktoStandardizationDisciplineandOrderlyEnvironmentLackofDisciplineresultsinChaosI.S.Han-RBPSGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第39頁(yè)!WPOMotto:
“Aplaceforeverythingandeverythinginitsplace”GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第40頁(yè)!Howisworkplaceorganizationdone?WorkplaceOrganization5S5SelfDiscipline/Cont.Improvement4Sustain/Maintain2Sort/Standardize1Sift/Clear3Sweep/CleanGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第41頁(yè)!Whyworkplaceorganization?Good5SLeadstoGoodSafety!Notrip,sliphazards,etc.SAFETYQUALITYItemsalwaysinsameplacemeanslesslikelytomakemistakesCOSTItemsalwaysinsameplacemeanslesswastefulandmorerepeatablemotionsJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第42頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingBusinessPlanDeploymentTotalProductive
MaintenanceScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementManagement
byTAKTTimeStandardizationEarlyMfg.andDesign
Integration(DFM/DFA)LeanDesignofFacilities,Equipment,
ToolingandLayoutControlled
ExternalTransportationContinuous
Improvement
ProcessGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第43頁(yè)!TaktTime=NumberofgoodsorservicesrequiredpertimeperiodRelateallWorktoTimeandMakeitVisualandManageable!TaktTime:TheRequiredAmountOfTimeToProduceaProductOrServiceBasedOnCustomerDemandOperationalTimePerPeriodManagementByTaktTime(TimeManagement)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第44頁(yè)!Manufacturing
Process
ValidationProduct
Quality
StandardsQuality
System
ManagementIn-Process
Control&VerificationQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingContinuous
Improvement
ProcessBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementStandardizationEarlyMfg.andDesign
Integration(DFM/DFA)LeanDesignofFacilities,Equipment,
ToolingandLayoutVisual
ManagementGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第45頁(yè)!VisualManagementKeyConceptsSTATUSATAGLANCEGUIDELINE–SHOULDNOTTAKEMORETHANONESECONDTOGRASPANYSITUATION!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第46頁(yè)!Whichvisualmethodmunicatesinformation(howmuchtimeisleftforwalking)better?WALKDON’TWALKExampleStackLightJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第47頁(yè)!StandardizedWorkThedocumented,currentbestmethodtoSafelyandEfficientlyperformanyrepeatableprocessthatmeetsthenecessarylevelofQualityStandardizedWorkCanBePerformedEverywhere!!!OfficeProductionGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第48頁(yè)!EachIndividualHasGoodIdeas–IfWeDoNotDocumentTheBestMethodsThenWeAreNotFullyUtilizingTheTeam’sBrainpowerandWeWillNeverImproveOrWeMayActuallyGetWorse!!!SAFETY,QUALITY,EFFICIENCYWithoutStandardizedWorkWeAreDestinedToRepeatTheSameMistakesOverandOverAgain!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第49頁(yè)!LegoExerciseGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第50頁(yè)!WhatIsQuality?
GroupDiscussionBuilt-In-QualityGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第51頁(yè)!MadCowPoorQualityMeansLostSalesFirestone(UnintendedAccidents)uninstalledshiftlock(SuddenAcceleration)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第52頁(yè)!WhatisBuilt-InQuality?UnderstandYourSupplierandCustomerandbuildqualityINTOtheprocessthroughPrevention,DetectionandContainmentsodefectsarenotpassedtothecustomer!GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第53頁(yè)!DonotAcceptBuildShipaDefect!SolveProblemsThroughTeamwork!Built-In-QualityMottoSatisfyYourCustomer…GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第54頁(yè)!AlwaysRememberThePriorities…SafetyPeopleQualityResponsivenessCostImportanceQualityistheKeytoOurSurvival–WeWillNotMaintainGlobalAutoLeadershipwithoutitanditInvolvesEachandEveryOneofUs,DayinandDayOutCustomerEnthusiasm!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第55頁(yè)!ILoveLucyVideoPartIIILoveLucy
(StartvideoatChocolateAssemblyLine)GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第56頁(yè)!GMSShortLeadTime
ShortLeadTimeKeyElements
SimpleProcessFlowPullSystemConceptLevelSchedulingGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第57頁(yè)!Philosophy“Brilliantprocessmanagementisourstrategy”“Wegetbrilliantresultsfromaveragepeoplemanagingbrilliantprocesses”“…ourpetitorsoftengetaverage(orworse)resultsfrombrilliantpeoplemanagingbrokenprocesses.”JamesWomackProcessThinkingatToyotaToyotaObservesthat…GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第58頁(yè)!FlowRestrictorsFlowUnderstandingtheflowdetermineswheretoapplyProcessImprovementsTheoryofConstraintsGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第59頁(yè)!Understandinghowthingscurrentlyoperate.Thisisthefoundationforthefuturestate.ScopingtheValueStreamDesigningaleanflowthroughtheapplicationofGMSprinciplesFuturestatedrawingDeterminetheValueStreamtobeimprovedThegoalofmapping!PlanningandImplementationCurrentstatedrawingValueStreamMaps
EnableaSystemViewGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第60頁(yè)!Customerrequirements?
Workflowsmoothly?Trigger&sequencework?Rhythm(leveling)?Progress&delaysvisible?Processimprovements?Jack’sTaxes–ProcessImprovementIN40clientsSortreceipts&documentsConfirmdeductionsMailformsINTaxformstoclientby4/10Receipts&DocumentsINNotifyofmissingdocumentsClarifydeductionsReminderpost-cardPrint&CollateformsTSReview&signformsINSendreminderPrepareworksheetTSClientJohn10min100%Jack60min1week95%Jack10min1week50%John15min98%Jack15min100%John10min100%Jack30min10%Missingdocuments1week3weeks3days3days1dayW/TP/T10min1week30min3weeks60min10min3days15min15min10min3days1day1weekFTQ100%98%100%50%100%95%10%1week140min7wks,2days4.7%TotalLeadTime:7wks,2days,140minP/T W/T FTQP/T W/T FTQP/T W/T FTQP/T W/T FTQP/T W/T FTQP/T W/T FTQP/T W/T FTQTaktTime=Availabletime/CustomerRequirements=40days/40Clients=1perdayINCOMBINEPROCESSESStand.WorkJohnAccordionFileXOXOFIFODataentryWorksheettrainingIndividual1040,1040EZtrainingReduceprocesstimeto75minStandardizeWorkCustomerIncentiveGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第61頁(yè)!TotalLeadTime(OrderToDelivery)ProcessLeadTime(LeanMaterials)ProductLeadTime3AreasofShortLeadTimeReceiveOrderToDeliveryofProductandReceivePayment(O.T.D.)FromRawMaterialtoFinalAssemblyReduceLeadTimetoProduceAnyGoodOrServiceExamples:
ProductDevelopment(ConcepttoSOP)
BudgetDevelopment
MarketingClinicFeedbackJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第62頁(yè)!ContinuousImprovementCompanySmall,steadyimprovementstoconstantlyimproveTheStandard!!NoCompanyTodayCanSurviveWithoutHavingAllEmployeesFocusedonContinuousImprovementJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第63頁(yè)!StandardizationImprovementStandardizationStandardizationStandardizationImprovementImprovementContinuousImprovementStandardizedWorkIsABaselineforMany,SmallContinuousImprovements!!!OncetheImprovementisValidated,UpdatetheStandard!GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第64頁(yè)!ThePDCACycleisOneOfTheMostImportantConceptsInACompanyPDREACTPPoorpaniesdolittleplanning,mostlydoing,donotchecktheirstatusandthenreacttoeverything…DCAWorld-Classpaniesdoexcellentplanning,alwaysperformchecksthatenabletakingcorrectiveactionandstayonschedule…
PDREACTOr,theydoalotofPlanningandnoExecutionorchecksystemwhichagainleadstoReactionorlackofImprovement…JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第65頁(yè)!Manufacturing
Process
ValidationIn-ProcessControlandVerificationProductQualityStandardsQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingContinuous
Improvement
ProcessBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVisionShopFloor
ManagementContinuousImprovementBusinessPlanDeploymentQuality
System
ManagementEarlyMfg.andDesign
Integration(DFM/DFA)LeanDesignofFacilities,Equipment,
ToolingandLayoutGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第66頁(yè)!
VISIONTRACKPERFORMANCEDEPLOYRESOURCESGME-BPDGuideREGULARCOMMUNICATIONCLEARTARGETSCLEARDIRECTIONCOMMONGOALSLeaderEVERYONEKNOWSTHEGOALS…After
BPD…GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第67頁(yè)!WhyEngagetheWorkforce?Why?Why?Why?
Why?Why?1-66-1010-2020-4040-10050%40%30%20%10%%ofPeopleInvolvement%ofPossibleImprovementWhoisinvolvedinBPD?–Everyone!!!No‘OnePerson’HasAlltheBestIdeas!!!GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第68頁(yè)!IfYouCan’tMeasureIt,YouCan’tManageItIfYouCan’tManageIt,YouCan’tImproveItTargetsandMetricsMeasuringMaySeemLikeExtraWorkandTooControlling,butHowElseCanYouGetaBaselineforImprovement?JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第69頁(yè)!Manufacturing
Process
ValidationQuality
System
ManagementQuality
Feedback/
Feed-forwardStandardized
WorkVisual
ManagementManagement
byTAKTTimeWork-place
OrganizationAndon
ConceptProblem
SolvingEarlyMfg.andDesign
Integration(DFM/DFA)Continuous
Improvement
ProcessBusinessPlanDeploymentTotalProductive
MaintenanceControlled
ExternalTransportationScheduled
Shipping/ReceivingLevelVehicle
OrderSchedulesSupply
ChainManagementInternalPull/DeliverySimple
Process
FlowSmallLot
PackagingTemporary
Material
Storage
FixedPeriod
Ordering
System/OrderPartsHealthand
SafetyPriorityQualifiedPeopleTeamConceptPeople
InvolvementOpen
Communication
ProcessValuesVision/MissionShopFloor
ManagementContinuousImprovementAndon
ConceptLeanDesignofFacilities,Equipment,
ToolingandLayoutIn-ProcessControlandVerificationProductQualityStandardsGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第70頁(yè)!AlwaysRememberThePriorities…SafetyPeopleQualityResponsivenessCostImportanceForExample,SometimesWeHaveToSacrificeQuantitytoAchieveQualityGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第71頁(yè)!AndonIsNotJustaSystemOfWiresandLightsItisaConceptofCallingForHelpBeforeItisTooLatePullYourAndon!!!EVERYONEHASAN“ANDONCORD”JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第72頁(yè)!WhatIsaProblem?AProblemIsDefinedAsaDiscrepancyBetweenanExistingStandardorExpectationandtheActualSituationStandardActualDiscrepancyTIMELEVELProblemSolvingGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第73頁(yè)!
ProblemsOccurBecauseofFailuresintheSystemProblemSolvingBlameTheProcess–NotThePeople!!!JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第74頁(yè)!123456ProblemDescriptionProblemDefinitionLocatePointofCauseRootCauseInvestigationLong-termCountermeasureFollow-Up&Check7Short-termContainmentPracticalProblemSolving
GMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第75頁(yè)!WhyisProblemSolvingPartofContinuousImprovement?TraditionalCompaniesStopatTemporaryFixes–TheyJustContaintheProblemandPutonaBand-Aid
World-ClassCompaniesFindTheRootCauseandPutinStepstoPreventItFromHappeningAgainThat’sNotRealImprovement–ItisJustGettingBacktoStandard!Now,THATisContinuousImprovement!!!
JHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第76頁(yè)!ContinuousImprovementCultureSetchallenginghurdles,conquerthem,thenraisethebar!!CreateanEnvironmentwherePeoplearedriventoContinuouslyseekImprovementthroughtheEliminationofWasteJHamalianGMS_通用汽車(chē)全球制造系統(tǒng)共156頁(yè)，您現(xiàn)在瀏覽的是第77頁(yè)!ImprovementIstheRelentlessPursuitoftheEliminationoftheEnemy-WASTE!!SafetyQualit
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