《外貿(mào)英語函電教程》課件Unit 4 Order Confirmation

Unit

4OrderConfirmationObjectives

Tounderstandhowtoconfirmorders.

Towriteemailsoforderconfirmation.

Activities

Confirm

orreject?01Howtoconfirmorders?02Whattodoaftertheorderconfirmation?03Languagepractice04Activity1Confirmorreject?IIIIIISupposeyousellfacialmasksonthefriends’circleofyourWeChatandyouhavejustreceivedamessagefromacustomer.Readtheorderfromanewcustomerbelowandunderlinehisneeds.Workinpairsanddecidewhethertoacceptorrejecttheaboveorder.Workoutanoutlineforyouracceptanceorrejection.I.MakealistofthemajorcontentsMajorcontents1.Confirmtheproductdetails2.Payment3.Delivery4.Askingthecustomertobuymoreiftheproductqualityprovessatisfactory……II.Readtheletterandunderlinecustomer’sneedsFrom:erics@To:rebecca@Subject:OrderNo.568forWomen’sLeatherPurses

(IM–563)Dear

Rebecca,InreplytoyourofferofAugust12th,wehavedecidedtoplaceatrialorderfor

the

captionedpursesasperthetermsstatedintheoffer.Attachedpleasefindour

order

form.Pleasenoteourcustomers’requirementsas

follows:1.Theleathershouldbeofthesamequalityasthatusedinthe

sample.2.Eachpurseispackedinanairtightpolythenebag,adozenbagsinaboxand

then40boxesintoa

carton.3.PleaseeffectshipmentatShenzhentoNewYorkbyOct.15th,

2017.Please

confirm

our

order

by

Aug.

20th.

Upon

receipt

of

your

confirmation,

an

L/Cwillbe

issued.Wewillordermoreifthefirstorderwithyouprovestobe

satisfactory.

Regards,EricSmithIII.Workoutanoutlineforacceptanceorrejection.oracceptrejectIII.Workoutanoutlineforacceptanceorrejection.OurOutline:Accept1.acknowledgethereceiptoftheorder2.accepttheorder3.restate/confirmtheorderterms4._____________________________________5._____________________________________6._____________________________________7._____________________________________8._____________________________________OurOutline:Reject1.acknowledgethereceiptoftheorder2.rejecttheorder3.explainthereasons4._____________________________________5._____________________________________6._____________________________________7._____________________________________encloseSalesConfirmationaskthecustomertocountersighS/CurgetheestablishmentofL/Cpromisedeliveryarrangementlookforwardtofuturebusinessrecommendnewterms(prices,packagingmethod)lookforwardtoanearlyreplyIV.Readtwocustomers’repliesandcompleteyouroutlineofacceptanceorrejection.From:rea@To:erics@Subject:YourOrderNo.

568Dear

Eric,I

am

very

pleased

to

receive

your

order

(No.

568)

for

Women’s

Leather

Purses.

WeaccepttheorderandencloseourSalesConfirmationNo.20167induplicate.

Please

countersignandreturnonecopyforour

file.Please

establish

a

confirmed

and

irrevocable

Letter

of

Credit

in

our

favor

coveringtheabove-mentioned

goods.AssoonaswegetyourL/C,weshallarrangedelivery

immediately.We

believe

that

the

goods

will

turn

out

to

be

your

entire

satisfaction

and

we

mayhavefurtherordersfrom

you.Regards,

Rebecca

Confirmtheorder1.acknowledgethereceiptoftheorder2.accepttheorder3.encloseSalesConfirmation4.askthecustomertocountersignS/C5.askthecustomertoreturnonecopyofS/Cforfile6.urgetheestablishmentofL/C7.promisedeliveryarrangement8.lookforwardtofuturebusinessIV.Readtwocustomers’repliesandcompleteyouroutlineofacceptanceorrejection.From:rebecca@To:erics@Subject:YourOrderNo.

568Dear

Eric,I’ve

received

your

letter

of

August

20th

and

your

Order

No.

568.

Much

to

our

regret,

we

can

hardly

accept

your

order

at

the

prices

you

bid

since

the

prices

of

leather

&cottonclothhaveincreasedsharplyrecently.We’reafraidthatthebestwecando

isas

follows:Wehopeyouwillacceptourpriceandgiveusareplyassoonas

possible.

Regards,Rebecca

Rejecttheorder1.acknowledgethereceiptoftheorder2.rejecttheorder3.explainthereasonstorejecttheorder4.recommendnewpaymentterms(prices,packagingmethods…)5.lookforwardtoanearlyreplyActivity2Howtoconfirmorders?IIIIIIFillouttheoutlinewiththelabels.Compareyouroutlinewiththatofthesampleorderconfirmation.Writeanorderconfirmation.I.Fillouttheoutlinewiththelabels.From:oscar@To:catherine@Subject:OrderNo.12861forSilk

QuiltsDearCatherine,

Thankyouforyourspeedysamples,alongwiththequotationforyoursilkquiltsofApril20th.

Wehavefoundthatthequalityofthesilkquiltsmeetsourrequirementandwetakepleasureinplacinganorderwithyouasfollows:

500silkquiltsArt.No.18EachatUS$100FOBHongKong500silkquiltsArt.No.21EachatUS$108FOBHongKong

Foryourreference,weprefertoeffectpaymentbyL/C45days.Pleasekindlyletushaveyourconfirmation.Cheers.OscarSmithReadthecustomer’sorderI.Fillouttheoutlinewiththelabels.(a)acknowledgethe

receiptofthe

order(b)restatetheorder

terms(c)promise

deliveryarrangements(d)explainthereasons

to

rejectthe

order(e)askthecustomer

to

countersign

S/C(f)urgethe

establishmentof

L/C(g)confirmpriceterms

&target

price(h)askthecustomer

to

returnonecopyofS/C

forfile(i)enclosethe

SalesConfirmation(j)askforrevised

PO(k)rejectthe

order(l)recommend

new

paymenttermsorprices

or

packaging

method(m)acceptthe

order(n)lookforwardto

futurecooperation(o)lookforwardto

an

early

replyDearOscar,Re:YourOrderNo.12861Regards,Catherine(a)acknowledgethereceiptoftheorder(g)confirmpriceterms

&target

price(f)urgethe

establishmentof

L/C(n)lookforwardto

futurecooperation√√√√II.CompareyouroutlinewiththatofthesampleorderconfirmationFrom:catherine@To:oscar@Subject:YourOrderNo.

12861Dear

Oscar,ThankyouforyourOrderNo.12861forsilkquiltsandweassurethatallthe

itemsyourequiredareinstock.Wearehappythatyouareoneofourcustomers.We

confirmwithyouthefollowingorderforthesilkquiltsatthepricesstatedinyour

emailofApril

21st.Quantity Pattern

No. Catalogue

No. Prices500

pcs silkquilts

18 48 US$100

each500

pcs silkquilts

21 68 US$108

each(AllthepricesareFOBHong

Kong)To

ensure

prompt

delivery,

please

arrange

the

establishment

of

the

relativeconfirmedirrevocableL/C45daysthroughthebankerandinformusbyfaxas

soon

asitis

opened.Wethankyouagainfortheaboveorderandhopethatthiswillleadtoan

enduringcooperationbetween

us.Sincerely,

Catherine(a)acknowledgethe

receiptofthe

order(b)restatetheorder

terms(c)promise

deliveryarrangements(d)explainthereasons

to

rejectthe

order(e)askthecustomer

to

countersign

S/C(f)urgethe

establishmentof

L/C(g)confirmpriceterms

&target

price(h)askthecustomer

to

returnonecopyofS/C

forfile(i)enclosethe

SalesConfirmation(j)askforrevised

PO(k)rejectthe

order(l)recommend

new

paymenttermsorprices

or

packaging

method(m)acceptthe

order(n)lookforwardto

futurecooperation(o)lookforwardto

an

early

reply√√√√III.

Writeanorderconfirmation

From:rebecca@To:helen@Subject:OurOrderNo.

634Dear

Helen,In

reply

to

your

letter

of

March

15th,

we

are

interested

in

your

Konka

TV

sets

and

have

decided

to

place

a

trial

order

as

per

the

terms

stated

in

your

offer

of

March

15th.Commodity:KonkaTV

sets

Specifications:asperthelist

attachedPrice:USD$400.00perset,CIFNew

York

Quantity:3000

setsPackaging:inexport

cartonsShipment:nolaterthanMay

30thPayment:byaconfirmedandirrevocableLetterofCredit,payablebydraftat

sightPleasemailusyourSalesContractassoonaspossible,andyour

promptarrangementfortheorderedgoodswillbehighly

appreciated.Best

regards,

RebeccaIII.

Writeanorderconfirmation

From:To:Subject:YourOrderNo.

634DearRebecca,ThankyouforyourorderofMarch18thfor3000KonkaTVsets.WehavecontactedtheforwarderandwereinformedthattheshippingspaceisfullybookedinMay.WouldyoupleaserevisetheshipmenttoJune10th?Wearepleasedtoconfirmyourorder.Price:USD$400.00perset,CIFNewYorkQuantity:3000setsPackaging:inexportcartonsPayment:byaconfirmedandirrevocableletterofcredit,payablebydraftatsightAsrequestedinyourpreviousletter,wehavesentyoutheSalesContractintriplicateandshallbegratefulshouldyousendbackonecopydulycountersignedforourfile.Sinceyouareinurgentneedofthegoods,wearehappytotellyouthatwehavethegoodsinstockandcaneffectshipmentassoonaswereceivetherelevantL/C.Thankyouagain.

Yoursfaithfully,Helenrebecca@helen@BackgroundInformation1.AskthecustomertorevisetheshipmenttoJune10thastheshippingspaceisfullybookedinMay.2.Confirmotherterms.3.SendtheSalesContractinduplicate.4.AskforonereturncopyofsignedS/Cforfile.5.AskfortheestablishmentofL/C.6.PromisetheshipmentonreceiptoftheL/C.Activity3Whattodoaftertheorderconfirmation?ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.Answerthefollowingquestions.Fillouttheanalysisformwiththedetailsfromtheemails.IIIIIIFrom:Larry

SmithTo:eisen@Subject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDearEisen,

Thankyouforyourreply.

Onequestion.CanyousendmetwosamplesfromyourPAR20withthisadapterforGu10:one3000Kandone4000K—35o?

Thanks.LarrySmithNote:GU10:G表示燈頭類型是插入式，U表示燈頭部分呈現(xiàn)U字形，數(shù)字10表示燈腳孔中心距為10毫米。

Email1I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.

Email2I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.From:eisen<

eisen@>To:Larry

SmithSubject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDear

Larry,2

pcs

25W

PAR20

samples

are

OK.

Attached

please

kindly

check

the

proforma

invoice,alsopleasebekindlynotedwiththepoints

below:1.LeadTime:3

Workdays2.Delivery:ByDHL3–4workdays,grossweightisaround1.5–2

KG.3.Payment:IfusePayPal,thetotalamountisUSD61.00;Ifusebankwire

transfer

(HSBC),thetotalamountisUSD77.00.AndwesincerelysuggestPayPalasthebestwayforsmall

amount.Ilookforwardtohearingfromyousoon,andpleasefeelfreetocontactmeifyouhaveanyquestions.

Thankyou.

Sincerely,Eisen

Joinusin2016HKmAutumnLightingFair!Date:27–30OCT.2016ADD:HKCECBooth:N211-11

WELUCKYLIGHTCO.,LIMITEDSkype:eisenhe007M:+86188-46666-5859(WhatsApp)M:+86138-46677-5859(WeChat)T:+860755-5678-4321F:+860755-5677-4321

Email3I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.From:Larry

SmithTo:eisen@Subject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDear

Eisen,PleasefindattachedthePayPalpaymentconfirmation.Themoneyshouldbeat

youraccountnow.Whencanyousendthe

goods?Thankyouandbest

wishes.Larry

Email4I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.From:eisen<

eisen@>To:Larry

SmithSubject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDear

Larry,Thankyouforthepaymentreceipt.YourPayPalpaymenthasbeenconfirmedby

our

accountantafewminutes

ago.The

production

of

2

pcs

25W

PAR20

has

been

arranged

today,

and

they

should

bereadyandsentoutonFriday(30th).Iwillkeepyou

posted.BTW,

do

you

want

to

print

your

company

name

on

the

bulb’s

shell

(this

is

free)?Attachedpleasekindlychecktheexample

photo.

Intheend,thankyouforyourtrustand

business!Sincerely,

Eisen

Email5I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.From:Larry

SmithTo:eisen@Subject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDear

Eisen,Yes.

Please

print

our

company

name

on

the

lamp

shell.

Thank

you

for

that

inadvance.Thankyouandbest

wishes.Larry

Email6I.ReadthesixemailsbetweenEisen,theexporter,andLarry,theimporter.From:eisen<

eisen@>To:Larry

SmithSubject:Re:25WPAR20

206HKAutumnLightingFair

WELUCKYDear

Larry,Youarewelcome.AttachedpleasekindlychecktheexampleofLaserPrintand

Label

Stickerforyour25W

PAR20.Iwillletyouknowoncethe2pcsPAR20areready.Thank

you.Sincerely,EisenII.Fillouttheanalysisformwiththedetailsfromtheemails.

EmailNo.Customer’s

needsSeller’s

solutionsEmail12samplesshouldbe

sent:1.PAR20Gu103000K

35o2.(1) ___________________________________Email2Make&senda

(2) _____________________________________________:Restatetheessentialpointsin

the(3) ___________________________________________________________:1.

Leadtime:3

workdays2.Delivery:ByDHL3–4workdays,

grossweightisaround1.5–2

KG.3.Payment:Makeacomparison

between(4) _____________________(USD61.00)

and(5) _____________________(USD77.00).Email3Askforthe

informationabout

(6) ___________________________.Email41.Confirmthereceiptofthe

paymentThegoodswillbesent

(7)

___________________________.Freeservice:

(8)

___________________________.PAR20Gu104000K35oshipment/delivery/whenthegoodswillbesentPIPIPayPalbankwiretransferonFriday(30th)printyourcompanynameonthebulb'sshellII.Fillouttheanalysisformwiththedetailsfromtheemails.

Email5Printthecompanyname

at

thelampbody.Email6Askthecustomertocheckthe

examplesof

(9)

and

(10)

for25W

PAR20.Promisetoinformthecustomer

oncethe2pcsPAR20are

ready.LaserPrintLabelStickerIII.Answerthefollowingquestions.

Theexporter,Eisen,isaveryprofessionalsalesmanandhealwaysthinkintheclient’sshoesandofferextraprofessionalservicetohisclients.Canyoufindsomesupportingfactsfromhisemails?1.IfusePayPal,thetotalamountisUSD61.00;Ifusebankwiretransfer(HSBC),thetotalamountisUSD77.00.AndwesincerelysuggestPayPalasthebestwayforsmallamount.2.Iwillkeepyouposted.3.BTW,doyouwanttoprintyourcompanynameonthebulb’sshell(thisisfree)?Attachedpleasekindlychecktheexamplephoto.2701TranslatethefollowingexpressionsintoChinese.02TranslatetheEnglishsentencesintoChinese.Keystolanguagepractice0304TranslatetheChinesesentencesintoEnglish.Matchtheemailsandfillinthenamesofthesenderandthereceiver.05CompletethePIwiththeinformationfromtheemails.I.TranslatethefollowingexpressionsintoChinese.countersign：

回簽

returnonecopytousforfile:寄回一份供我方存檔

induplicate: 一式兩份confirmyourorder: 確認(rèn)訂單

haveheavycommitments: 訂貨太多purchaseContract: 購貨合同

SalesConfirmation/contract:銷售確認(rèn)書/合同

ProformaInvoice: 形式發(fā)票KEYSII.TranslatetheEnglishsentencesintoChinese.1.Weconfirmsupplyof1,000pairsofshoesatthepricestatedinyourorderNo.8888,andwillallowa5%specialdiscountonyourorderworthofUSD5,000ormore.茲確認(rèn)按你方第8888號訂單的價格供應(yīng)1000雙鞋，并就你方價值5000美元或以上的訂單給予5%的折扣。2.EnclosedpleasefindourSalesContractNo.986induplicate.Ifyoufindeverythinginorder,pleasesignandreturnonecopyforourfile.現(xiàn)隨函附寄上我方第986號銷售合同一式兩份，請查收。如你方認(rèn)為一切尚可，請簽署后退還一份以便存檔。3.WearepleasedtoencloseourContractNo.589intwooriginals,onecopyofwhichpleasecounter-signandreturntousforourrecords.我們很高興隨函附寄第589號合同一式兩份，請簽后退回一份予我方以便存檔。4.Asperourdiscussionyesterday,pleasesendmetherevisedPOsoon.根據(jù)我們昨晚討論的，麻煩你盡快把修改好的訂單發(fā)給我。5.Iamsorrytosaythatwemustturndownyourorderaswehavefullorderbooksaspresentandcannotgiveadefinitedateofdelivery.抱歉無法接受貴方的訂貨，因為我方目前訂單已滿，無法給出確切的交貨日期。KEYSIII.TranslatetheChinesesentencesintoEnglish.1.我方確認(rèn)接受你方訂購5公噸新椒干（driedchilies,newcrop），每公噸CIF倫敦價80美元，5月裝船。Weconfirmhavingacceptedyourorderfor5M/Tdriedchilies,NewCorp,at$80CIFLondonforMayshipment.2.隨函寄去我方第AG9460號銷售確認(rèn)書一式兩份，請回簽一份以便存檔。EnclosedisourS/CNo.AG9460induplicate,onecopyofwhichpleasesignandreturntousforourfile.3.貴公司2017年9月20日來函和所附1000臺縫紉機訂單均已收到。WehavereceivedyourletterofSeptember20,2017togetherwithanorderfor1000SewingMachines.4.很抱歉，目前由于原材料的不確定性，我們不能承諾保證你發(fā)的訂單。Atpresent,wecan’tundertaketoentertainyourorderowingtotheuncertainavailabilityofrawmaterials.5.抱歉，我們已經(jīng)更換了公司地址，詳見附件。請幫忙在形式發(fā)票上更新一下。Sorry,wehavechangedourcompanyaddressasattachedfile.PleasehelptoupdateitinthePI.KEYSIV.Matchtheemailsandfillinthenamesofthesenderandthereceiver.Email1Email2Email3ReplyAReplyBReplyCKEYSIV.Matchtheemailsandfillinthenamesofthesenderandthereceiver.From:john@jhsilkcompany.auTo:helen@Subject:PaymenttermsfororderNo.

123Dear

Helen,

Thanksforyourreply.Beforeconfirmingtheorderandarrangingpayment.We

haveonepointtomakethatwehavetoarrangefromthisorderandthenextordersto

beFCL&CIF,sopleaseconfirmthatandletme

know.

JohnReplyBEmail1From:

To:

Subject:

PaymenttermsfororderNo.

123

,

We

can

do

FCL.

That

means

4

cartons

will

have

to

be

added

as