Unit-6-Hotel-Reservation教學(xué)講解課件

Unit6HotelReservationsUnit6HotelReservations1

Doyouknowaboutroomtypes?

Singeroom//twin雙人對床房//double雙人房//doubleforsingleuse//triple三人房//family/quad四人間/suites套房//juniorsuite//Extrabed//queenbedDoyouknowaboutroomtypes?2Moreinformation單人間：內(nèi)一般有衛(wèi)生間和其他附屬設(shè)備組成。房內(nèi)設(shè)一張單人床。

標(biāo)準(zhǔn)間：房內(nèi)設(shè)兩張單人床（twin）或一張雙人床(double)的叫標(biāo)準(zhǔn)間，適合旅游團(tuán)體住用。

豪華間/高級間：房內(nèi)設(shè)兩張單人床或一張雙人床，房間的裝修，房內(nèi)設(shè)施比標(biāo)準(zhǔn)間檔次高，其價(jià)格也比標(biāo)準(zhǔn)間高一些。

商務(wù)間：房內(nèi)設(shè)兩張單人床或一張雙人床，房內(nèi)可以上網(wǎng)，滿足商務(wù)客人的需求。

行政間：多為一張雙人床，此類型房間單獨(dú)為一樓層，并配有專用的商務(wù)中心，咖啡廳。

套間：是由兩間或兩間以上的房間（內(nèi)有衛(wèi)生間和其他附屬設(shè)施）組成。雙套間：一般是連通的兩個(gè)房間。一間是會客室，一間是臥室。組合套間：這是一種根據(jù)需要專門設(shè)計(jì)的房間，每個(gè)房間都有衛(wèi)生間。有的由兩個(gè)對門的房組成；也有的由相鄰的各有衛(wèi)生間的三個(gè)房間組成。

多套間：由三至五間或更多房間組成，有兩個(gè)臥室各帶衛(wèi)生間還有會客室、餐廳、辦公室及廚房等，臥室內(nèi)設(shè)特大號雙人床。高級套間：由七至八間房組成的套間，走廊有小酒吧。兩個(gè)臥室分開，男女衛(wèi)生間分開，設(shè)有客廳、書房、會議室、隨員室、警衛(wèi)室、餐廳廚房設(shè)施，有的還有室內(nèi)花園。復(fù)式套間：由樓上、樓下兩層組成，樓上為臥室，面積較小，設(shè)有兩張單人床或一張雙人床。樓下設(shè)有衛(wèi)生間和會客室，室內(nèi)有活動沙發(fā)，同時(shí)可以拉開當(dāng)床。Moreinformation3Preview1.a2.h3.f4.d5.c6.e7.g8.b

Question:Asahotelreservationclerk,whatinformationshouldbeincludedwhenreceivingaroomreservation?

ReceivingaroomreservationName:thepersonwhoismakingthereservation,theprospect,thecompanyororganizationNumber:peopleintheparty/therooms/night/flight/trainRoomtype:single/double/twin/suite…Roomrate:Arrivaldate/time:Departuredate/time:Wayofpayment:Wayofcontact:phone/fax/addressTypeofbooking:company/private/group/guaranteedPreviewQuestion:

4DialogI

Reservation#__N/A_____Mr/Mrs/Miss/MsMostaqMissouriArr.Date:___22nd______________ Dep.Date:__24th_________ETA:_around5:30p.m.onthe22nd No.ofnights:___2__________Roomtype:Adouble-roomwithabathandair-conditioning

No.ofrooms:______1___________No.ofpersons:_____1___________ Ratequoted:_RMB600Yuanpernight

_Contact/companyname:__N/A____ Address:__N/A__________________________________________ ______________________PhoneNo.:_India567-998_______ Faxno.:___N/A_____________Methodofpayment:___VISA Gtdbooking:__N/A___________(Note:ETA=estimatedarrivaltime)DialogIReservation#__N/A___5

Usefulsentencesandlanguagepoints1st:Greeting:..canIhelpyou?—haveyougotanyvacanciesfor(date)?I’dliketomakeareservationfor…nights.2nd:HowtomakeareservationSingleordoubleroom?(roomtypes)Letmecheck.Yes,wehavea…available.(checkifthereisavacancy.)Isthatwithorwithoutbath?(requestfortheroom)Isthereair-conditioning?(askforfacility)Howmuchwillitbeforonenight?(askforprice)AdoubtroomisRMB600Yuanpernight.(offerprice)Doesthatincludebreakfast?(aboutservice)DoyouacceptVISA?(Wayofpayment)Whattimewillyoubearriving?(arrivaltime)CouldItakeyournameandcontactnumber?(wayofcontact)Adoubleroomwithbathandair-conditioningforthenightsof10thand11thJuly.(confirmation)

3rd:ending:Youareright.Thankyou.—welookforwardtoyourcoming.Usefulsentencesandlanguage6DialogIIReservation#__N/A_____Mr/Mrs/Miss/Ms

PeterSmithArr.Date:___Maythe15th_____Dep.Date:_May17th__________ETA:_12:30p.m. No.ofnights:___2____________Roomtype:Deluxesinglerooms

No.ofrooms:____2______________No.ofpersons:_____2________Ratequoted:_RMB860Yuanpernight

_Contact/companyname:______Address:__N/A_______________TheYouthTradingCompany ______________Phoneno.:_India567-998_____Faxno.:___N/A_____________Methodofpayment:corporatecontract

Gtdbooking:DialogIIReservation#__N/A___7UsefulsentencesStaff:Goodafternoon.Reservations.HowcanIhelpyou?Forwhenwasthat,please?Isthisacompanybooking?MayIhaveyournameandtheguest’sname,please?Whattimewilltheybearriving?Willthecompanypayeverything?Canyouconfirmthosepaymentdetailsinwriting,please?Theratewillbe…pernight.Customer:Pleasereservetwosinglerooms.Twonights,fromMaythe15ththroughthe17th.Yes,I’mfromtheYouthTradingCompany.TheyarearrivingbyaironFlightUIS221,ate1:30p.m.Theguestswillpaytheirownexpensesuponcheckout,excepttheroomrates.I’llsendourconfirmationtoyoubyfax.Usefulsentences8DialogIIIReservation#__N/A____Mr/Mrs/Miss/MsGeorgeWatsonArr.Date:___January18th________ Dep.Date:____January

21st

__________ETA:_2:40p.m. No.ofnights:___3____________Roomtype:twinrooms

No.ofrooms:______20_________No.ofpersons:____40_________ Ratequoted:_RMB5500Yuanpernight

_Contact/companyname:_____ Address:__N/A____________________UK

Smith&SonCompany__ __________________________________PhoneNo.:_N/A

_______ FaxNo.:___N/A______________Methodofpayment:___N/A

Gtdbooking:_

Yes__________DialogIIIReservation#__N/A__9

1st:Greeting:..canIhelpyou?—haveyougotanyvacanciesfor(date)?I’dliketomakeareservationfor…nights.2nd:Howtomakeareservation1)Whattypeofroomsdoyouprefer?(roomtype)2)Forwhichdate?(Arrivaldate)3)Westillhavethoseroomsavailable.(Checkiftherearevacancies.)TheratewillbeRMB550pernight.(offerprice)Canyougiveusaspecialratesinceoursisacompanybooking?(askforprice)Thereisa20percentcompanydiscount(offerspecialprice)Withorwithoutbreakfast?(aboutservice)Howdoyouwishtoguaranteeyourbookings?(askwhetherguaranteeornot)Howwillyoubearriving?(howtoarrive)Doyouofferairportpick-upservice?(askforhotelservice)Whatisyourflightnumber?(flightnumber)

3rd:ending:Thankyou.Goodbye—lookingforwardtoyourcoming.1st:Greeting:..canIhelpy10Q1:Whatisaguaranteedreservation?(page113)Q2:WhatarethedifferencesbetweenFITroomreservationandguaranteedreservation?

(prepayment,payadvanceddeposit,anagreementwiththecompanyinadvance)Dialogue3Q1:Whatisaguaranteedrese11

ReadingII1)FourSeasonConventionCorporation.2)byMastercard.3)NewYorkConventionHotel,NY,USA.4)please.5)aboutamonthReadingI4,3,1,2,6,5.

ReadingI12ListeningI

Tapescript:

BookingRoomsonthePhone

Dialog1Staff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?

Customer:Doyouhaveyouanyvacancy?

Staff:Yes,wehave.Whenwouldyouwantthem?

Customer:ThroughtomorrownightuntilThursday,forthreenights.

Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?

Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?

Customer:WilsonandHolz.It’sMissHolzandmyself.

Staff:I’veputitdown,Mr.Wilson.Pleasereportatthereceptionby2:00p.m.tomorrow.Otherwisewedonotguaranteethebooking.

ListeningI

BookingRoomsont13Dialog2

Staff:SkylightHotelReservations.HowcanIhelpyou?Customer:Iwanttoreservearoom,please.Staff:OK,ma’am.

Whenwouldyouliketostay?Customer:NextThursdaynight,that’sthe15th.Staff:Andwhattypeofroomwouldyoulike?Singleordouble?Customer:Um,thereweretwoofusgoing,butnowit’sonlyme,so...justasingleroom,please.Staff:Ifyou’dgivemejustaminute,please...Yes,wedohaveasingleroomavailableonthe15th.TheroomratewillbeRMB350Yuan.Customer:Boy...that’sabitmorethanIexpectedtopay.Staff:Well,youcantrycallingotherhotels,butyou’llfindthisisprettystandard.Customer:Uh...okay.Idon’thavethetimetocallaroundandIknowyou’reprobablyright.Staff:Great.Letmegoaheadthenandreservearoomforyou.Canyoutellmeyourname,please?Customer:It’sPeggyHorner.That’swithtwoGs.Dialog2Staff:SkylightHotelR14WhatdoYouLearnabouttheMan?

1.Numberofroomsavailable:No2.Reasonforoverbooking:

Becauseitistheholidays3.Roomratethisyear:RMB880pernight_______

_4.Reasonforresellingrooms:Becausetherearetenunguaranteedarrivalstocheckin.ListeningII

AWhatdoYouLearnabouttheMa15B.Tapescript:

RoomOverbooking

Receptionist:Goodevening.HowcanIhelpyou?Joseph:Doyouhaveanyroomtonight?Receptionist:It’sextremelybusytonight,asitistheholidays.Joseph:Wehavebeentravelingallnight.Surelyyoumusthavesomeaccommodationsomewhere.Receptionist:Letmecheck…Well,alltheroomshavebeenbooked.Infact,weareoverbookedtonightbythreerooms.Justaminute,therearestilltenarrivalstocheckin.Thesearrivalsarenotguaranteed.Wecanletyouhaveoneoftheserooms.Joseph:Great!Howmuchwillthatbeforonenight?Receptionist:RMB880pernight.Joseph:That’sexpensive.ThelasttimeIstayedhere,itwasonlyRMB600.Receptionist:Butthatwasaspecialpromotion.Youhadbookedtheaccommodationoverfourweeksinadvance.Mary:That’sright.We’lltaketheroom.B.Tapescript:

RoomOverbooki16EvergreenHotel112SunStreetShanghaiFaxNo.:884256668

FAXTO:Mr.JenniferO’BrianStevenHighSchool1102NorthBlvd.SanAntonia,TX78214U.S.A.July19

MESSAGEWearepleasedtoconfirmyourreservationofoneair-conditioneddoubleroomwithbathandshowerwhichfacestheseafor5nightsstartingfromAugust15thto19th.TheroomratewillbeRMB860Yuanpernight.

PleasedonothesitatetocontactmeifIcanbeofanyfurtherassistance.Guarantee—VISAcardnumber:6623504581001

SincerelyyoursEmilyFongEmilyFongEvergreenHotel17Thanksforwatching!Thanksforwatching!18Unit6HotelReservationsUnit6HotelReservations19

Doyouknowaboutroomtypes?

Singeroom//twin雙人對床房//double雙人房//doubleforsingleuse//triple三人房//family/quad四人間/suites套房//juniorsuite//Extrabed//queenbedDoyouknowaboutroomtypes?20Moreinformation單人間：內(nèi)一般有衛(wèi)生間和其他附屬設(shè)備組成。房內(nèi)設(shè)一張單人床。

標(biāo)準(zhǔn)間：房內(nèi)設(shè)兩張單人床（twin）或一張雙人床(double)的叫標(biāo)準(zhǔn)間，適合旅游團(tuán)體住用。

豪華間/高級間：房內(nèi)設(shè)兩張單人床或一張雙人床，房間的裝修，房內(nèi)設(shè)施比標(biāo)準(zhǔn)間檔次高，其價(jià)格也比標(biāo)準(zhǔn)間高一些。

商務(wù)間：房內(nèi)設(shè)兩張單人床或一張雙人床，房內(nèi)可以上網(wǎng)，滿足商務(wù)客人的需求。

行政間：多為一張雙人床，此類型房間單獨(dú)為一樓層，并配有專用的商務(wù)中心，咖啡廳。

套間：是由兩間或兩間以上的房間（內(nèi)有衛(wèi)生間和其他附屬設(shè)施）組成。雙套間：一般是連通的兩個(gè)房間。一間是會客室，一間是臥室。組合套間：這是一種根據(jù)需要專門設(shè)計(jì)的房間，每個(gè)房間都有衛(wèi)生間。有的由兩個(gè)對門的房組成；也有的由相鄰的各有衛(wèi)生間的三個(gè)房間組成。

多套間：由三至五間或更多房間組成，有兩個(gè)臥室各帶衛(wèi)生間還有會客室、餐廳、辦公室及廚房等，臥室內(nèi)設(shè)特大號雙人床。高級套間：由七至八間房組成的套間，走廊有小酒吧。兩個(gè)臥室分開，男女衛(wèi)生間分開，設(shè)有客廳、書房、會議室、隨員室、警衛(wèi)室、餐廳廚房設(shè)施，有的還有室內(nèi)花園。復(fù)式套間：由樓上、樓下兩層組成，樓上為臥室，面積較小，設(shè)有兩張單人床或一張雙人床。樓下設(shè)有衛(wèi)生間和會客室，室內(nèi)有活動沙發(fā)，同時(shí)可以拉開當(dāng)床。Moreinformation21Preview1.a2.h3.f4.d5.c6.e7.g8.b

Question:Asahotelreservationclerk,whatinformationshouldbeincludedwhenreceivingaroomreservation?

ReceivingaroomreservationName:thepersonwhoismakingthereservation,theprospect,thecompanyororganizationNumber:peopleintheparty/therooms/night/flight/trainRoomtype:single/double/twin/suite…Roomrate:Arrivaldate/time:Departuredate/time:Wayofpayment:Wayofcontact:phone/fax/addressTypeofbooking:company/private/group/guaranteedPreviewQuestion:

22DialogI

Reservation#__N/A_____Mr/Mrs/Miss/MsMostaqMissouriArr.Date:___22nd______________ Dep.Date:__24th_________ETA:_around5:30p.m.onthe22nd No.ofnights:___2__________Roomtype:Adouble-roomwithabathandair-conditioning

No.ofrooms:______1___________No.ofpersons:_____1___________ Ratequoted:_RMB600Yuanpernight

_Contact/companyname:__N/A____ Address:__N/A__________________________________________ ______________________PhoneNo.:_India567-998_______ Faxno.:___N/A_____________Methodofpayment:___VISA Gtdbooking:__N/A___________(Note:ETA=estimatedarrivaltime)DialogIReservation#__N/A___23

Usefulsentencesandlanguagepoints1st:Greeting:..canIhelpyou?—haveyougotanyvacanciesfor(date)?I’dliketomakeareservationfor…nights.2nd:HowtomakeareservationSingleordoubleroom?(roomtypes)Letmecheck.Yes,wehavea…available.(checkifthereisavacancy.)Isthatwithorwithoutbath?(requestfortheroom)Isthereair-conditioning?(askforfacility)Howmuchwillitbeforonenight?(askforprice)AdoubtroomisRMB600Yuanpernight.(offerprice)Doesthatincludebreakfast?(aboutservice)DoyouacceptVISA?(Wayofpayment)Whattimewillyoubearriving?(arrivaltime)CouldItakeyournameandcontactnumber?(wayofcontact)Adoubleroomwithbathandair-conditioningforthenightsof10thand11thJuly.(confirmation)

3rd:ending:Youareright.Thankyou.—welookforwardtoyourcoming.Usefulsentencesandlanguage24DialogIIReservation#__N/A_____Mr/Mrs/Miss/Ms

PeterSmithArr.Date:___Maythe15th_____Dep.Date:_May17th__________ETA:_12:30p.m. No.ofnights:___2____________Roomtype:Deluxesinglerooms

No.ofrooms:____2______________No.ofpersons:_____2________Ratequoted:_RMB860Yuanpernight

_Contact/companyname:______Address:__N/A_______________TheYouthTradingCompany ______________Phoneno.:_India567-998_____Faxno.:___N/A_____________Methodofpayment:corporatecontract

Gtdbooking:DialogIIReservation#__N/A___25UsefulsentencesStaff:Goodafternoon.Reservations.HowcanIhelpyou?Forwhenwasthat,please?Isthisacompanybooking?MayIhaveyournameandtheguest’sname,please?Whattimewilltheybearriving?Willthecompanypayeverything?Canyouconfirmthosepaymentdetailsinwriting,please?Theratewillbe…pernight.Customer:Pleasereservetwosinglerooms.Twonights,fromMaythe15ththroughthe17th.Yes,I’mfromtheYouthTradingCompany.TheyarearrivingbyaironFlightUIS221,ate1:30p.m.Theguestswillpaytheirownexpensesuponcheckout,excepttheroomrates.I’llsendourconfirmationtoyoubyfax.Usefulsentences26DialogIIIReservation#__N/A____Mr/Mrs/Miss/MsGeorgeWatsonArr.Date:___January18th________ Dep.Date:____January

21st

__________ETA:_2:40p.m. No.ofnights:___3____________Roomtype:twinrooms

No.ofrooms:______20_________No.ofpersons:____40_________ Ratequoted:_RMB5500Yuanpernight

_Contact/companyname:_____ Address:__N/A____________________UK

Smith&SonCompany__ __________________________________PhoneNo.:_N/A

_______ FaxNo.:___N/A______________Methodofpayment:___N/A

Gtdbooking:_

Yes__________DialogIIIReservation#__N/A__27

1st:Greeting:..canIhelpyou?—haveyougotanyvacanciesfor(date)?I’dliketomakeareservationfor…nights.2nd:Howtomakeareservation1)Whattypeofroomsdoyouprefer?(roomtype)2)Forwhichdate?(Arrivaldate)3)Westillhavethoseroomsavailable.(Checkiftherearevacancies.)TheratewillbeRMB550pernight.(offerprice)Canyougiveusaspecialratesinceoursisacompanybooking?(askforprice)Thereisa20percentcompanydiscount(offerspecialprice)Withorwithoutbreakfast?(aboutservice)Howdoyouwishtoguaranteeyourbookings?(askwhetherguaranteeornot)Howwillyoubearriving?(howtoarrive)Doyouofferairportpick-upservice?(askforhotelservice)Whatisyourflightnumber?(flightnumber)

3rd:ending:Thankyou.Goodbye—lookingforwardtoyourcoming.1st:Greeting:..canIhelpy28Q1:Whatisaguaranteedreservation?(page113)Q2:WhatarethedifferencesbetweenFITroomreservationandguaranteedreservation?

(prepayment,payadvanceddeposit,anagreementwiththecompanyinadvance)Dialogue3Q1:Whatisaguaranteedrese29

ReadingII1)FourSeasonConventionCorporation.2)byMastercard.3)NewYorkConventionHotel,NY,USA.4)please.5)aboutamonthReadingI4,3,1,2,6,5.

ReadingI30ListeningI

Tapescript:

BookingRoomsonthePhone

Dialog1Staff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?

Customer:Doyouhaveyouanyvacancy?

Staff:Yes,wehave.Whenwouldyouwantthem?

Customer:ThroughtomorrownightuntilThursday,forthreenights.

Staff:Yes,we’vestillgotrooms.Whatkindofroomwouldyoulike?

Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?

Customer:WilsonandHolz.It’sMissHolzandmyself.

Staff:I’veputitdown,Mr.Wilson.Pleasereportatthereceptionby2:00p.m.tomorrow.Otherwisewedonotguaranteethebooking.

ListeningI

BookingRoomsont31Dialog2

Staff:SkylightHotelReservations.HowcanIhelpyou?Customer:Iwanttoreservearoom,please.Staff:OK,ma’am.

Whenwouldyouliketostay?Customer:NextThursdaynight,that’sthe15th.Staff:Andwhattypeofroomwouldyoulike?Singleordouble?Customer:Um,thereweretwoofusgoing,butnowit’sonlyme,so...justasingleroom,please.Staff:Ifyou’dgivemejustaminute,please...Yes,wedohaveasingleroomavailableonthe15th.TheroomratewillbeRMB350Yuan.Customer:Boy...that’sabitmorethanIexpectedtopay.Staff:Well,youcantrycallingotherhotels,butyou’llfindthisisprettystandard.Customer:Uh...okay.Idon’thavethetimetocallaroundandIknowyou’reprobablyright.Staff:Great.Letmegoaheadthenandreservearoomforyou.Canyoutellmeyourname,please?Customer:It’sPeggyHorner.That’swithtwoGs.Dialog2Staff:SkylightHotelR32WhatdoYouLearnabouttheMan?

1.Numberofroomsavailable:No2.Reasonforoverbooking:

Becauseitistheholidays