跨文化商務(wù)交際Unit4Nonverbalcommunication課件

ThisisanintroductiontoNewZealand’suniqueindigenouspeople’s,theMaori.ThispictureillustratestheMaorigreeting.ItisbelievedthatwhenMancreatedhismateoutofearth,hebreathedlifeintoherthroughhernose.WhenMaoripressnosestogethertheyaresharingtheir‘breathoflife’.跨文化商務(wù)交際Unit4Nonverbalcommunication課件1Unit3Non-verbalcommunicationThere’slanguageinhereye,hercheek,herlip.WilliamShakespeareUnit3Non-verbalcommunication2Contents1.what’snonverbalcommunication?2.ThefunctionsofNVC3.Understandingthevariousformsofthenonverbalcommunication4.UnderstandingthenonverbalbarriersininterculturalcommunicationThere’slanguageinhereye,hercheek,herlip.WilliamShakespeareContents1.what’snonverbalco3跨文化商務(wù)交際Unit4Nonverbalcommunication課件4跨文化商務(wù)交際Unit4Nonverbalcommunication課件5It'shard

totellthatworldweliveiniseithera

realityoradream.It'shard

totellthatworldw6Comparingverbalandnon-verbalcommunicationVerbalCommunicationNonverbalCommunicationThewordsweuseBodilyactionsandvocalqualities,morethanjustbodylanguagecommunicatemeaningcommunicatemeaningComparingverbalandnon-verba7Introductiontonon-verbalcommunicationincommunicationwithothersonly30%ofthecommunicationisverbal,70%isnon-verbalnon-verbalcommunicationinvolvesgestures,facialexpressions,eyecontact…ournon-verbalbehaviourismostlysubconscious--Allcommunicationotherthanthatinvolvingwordsandlanguage”--“Bodilycommunication,otherthanwordsandlanguageIntroductiontonon-verbalcom8Theuniversaluseofnon-verbalcommunicationthereissomeuniversalityinnon-verbalcommunication,especiallyinfacialexpressionssixbasicemotionsarecommunicatedbyfacialexpressionsinmuchthesamewayinmostsocieties:happiness,sadness,disgust,fear,angerandsurprisebutwhatcausesthenon-verbalbehaviourscanvarytherearealsovariationsintherulesfornon-verbalbehaviourTheuniversaluseofnon-verba9UniversalbodylanguageMeaning

gestureI’mtired

I’mhungry

Pressingone’spalmTogetherandrestone’sheadonthebackofone’shand.MovingthehandincirclesoverthestomachPatone’sstomachbeforeamealsmileI’mfullAlmostanyemotionUniversalbodylanguageMeaning10thegesturesinabasketballmatchthegesturesinabasketballm11thegesturesinabasketballmatchthegesturesinabasketballm12thegesturesinabasketballmatchthegesturesinabasketballm13thegesturesinabasketballmatchthegesturesinabasketballm14FunctionsofNonverbalCommunication1.Whenwesay“Thenewmuseumissouthofthatbuilding”,weusuallypointinacertaindirection.ThefunctionofrepeatingFunctionsofNonverbalCommuni15FunctionsofNonverbalCommunication2.Youtellsomeonethatyouarepleasedwithhisperformance,andatthesametimeyoupatthepersonontheshoulder.ThefunctionofcomplementingFunctionsofNonverbalCommuni16ExpressEmotionorAffectFacialexpressionsandgesturesthataugmenttheverbalexpressionoffeelingsMicrosoftPhotoExpressEmotionorAffectMicro17FunctionsofNonverbalCommunication3.Ifpeopleinagroupareboisterous,youmightplaceyourindexfingertoyourlipsasanalternativetosaying,“PleasecalmdownsothatIcanspeak”.ThefunctionofsubstitutingAsubstitutionforallthewordsitwouldtaketoconveythesamemeaningFunctionsofNonverbalCommuni18FunctionsofNonverbalCommunication4.Inconversationwenodourheadinagreementtoindicatetoourpartnersincommunicationthatweagreeandthattheyshouldcontinuetalking.ThefunctionofregulationFunctionsofNonverbalCommuni19RegulateInteractionFacialexpressionsorgesturesthatareusedtocontrolorregulatetheflowofaconversationMicrosoftPhotoRegulateInteractionFacialexp20FunctionsofNonverbalCommunication5.Justbeforeanimportantexamination,youtellsomeoneyouarerelaxedandatease,yetyourvoicequaversandyourhandsshake.ThefunctionofcontradictingYourbodydoesn’tknowhowtolie.FunctionsofNonverbalCommuni21Lietome/u19/v_NDcwNDcwOTY.html0-4Theycanreadcluesembeddedinthehumanface,bodyandvoicetoexposethetruthandliesincriminalinvestigations.Lietome/u1922CategoriesofNVC

Bodymovement(kinesics)

--Gestures--postures--eye-contact--facialexpression--physicalcontactCloseness/space(proxemics)Time(Chronemics)Environment

Everything except thewords!CategoriesofNVC Everyth23KinesicsEyeContactFacialexpressionsEmoticonsGesturePostureTouchKinesicsEyeContact24GuessGesturesGuessGestures25okstopsilentgood/welldoneokstopsilentgood/welldone26victoryapplausevictoryapplause27Goodluck!Goodluck!28Idon’tknow!Idon’tknow!29Bad!Bad!30Good/Welldone!Good/31Comehere!Comehere!32Me?Me?33跨文化商務(wù)交際Unit4Nonverbalcommunication課件341.Let’skeepourfingerscrossed,hopingforgoodluck.2.Talkingprivatelyaboutathirdperson,meaningthatpersoniscrazy,ofteninajokingway.3.Ihavenoidea4..Wouldyouspeaklouder?Ican’thearyou.5.that’senough.It’salloverforme.6.Thumbsdown,rejection,refusal,ornogood7.Somethingisoddorsuspicious8.Comehere9.Great10.Hello11.oh,Iforgot12.Slowdown1.Let’skeepourfingerscross35Fingerquote-markgesture

“兔耳”手勢(shì):反意、諷刺、重點(diǎn)、引用

Fingerquote-markgesture“兔耳”36“我愛(ài)你”手勢(shì)其實(shí)由三個(gè)部分組成：在美國(guó)的手勢(shì)字母中——只伸出食指，表示“I”；伸出食指和大拇指，表示“L”（LOVE）；伸出大拇指和小指，表示“Y”（YOU）。簡(jiǎn)化連起來(lái)，伸出大拇指食指和小指就是ILoveYou咯。

“我愛(ài)你”手勢(shì)其實(shí)由三個(gè)部分組成：在美國(guó)的手勢(shì)字母中——只伸37跨文化商務(wù)交際Unit4Nonverbalcommunication課件38成了全世界ROCK迷的共同手勢(shì)。在美國(guó)的一些搖滾音樂(lè)亞文化中也被稱作“繼續(xù)搖滾”手勢(shì)（RockOn），表示“出色、極好”。在你贊某人很棒的時(shí)候，你也能使用這個(gè)手勢(shì)，表示“Yourock!”Rockon成了全世界ROCK迷的共同手勢(shì)。在美國(guó)的一些搖滾音樂(lè)亞文化中39BodytalksDopeoplefromdifferentpartoftheworldusethesamebodylanguage?BodytalksDopeoplefromdiffe40NonverbalSignalsVaryfromculturetocultureMicrosoftPhotoNonverbalSignalsVaryfromcul41.Whenwecommunicatewithpeoplefromothercultures,ourbodylanguagesometimeshelpsmakethecommunicationeasierandmoreeffective,butNonverbalcommunication:Is,forthemostpart,culture-boundIsambiguous

.Whenwecommunicatewithpeo42

Bodylanguagevariesfromculturetoculture.Whatdoesthefollowingsymbolsmeantoyou?GestureCountryMeaningeyecontact

somecountriesothercountries

showinterestrudeordisrespectfulBodylanguagevariesfromc43movingtheindexfingerinacircleinfrontoftheearsomecountriesBrazilcrazyYouhaveaphonecall.movingtheindexfingerinac44GestureCountryMeaningacirclewithone’sthumbandindexfingermostcountriesJapanFranceGermanyBrazilzerorudemoneyOKGestureCountryMeaningacircle45thumbsuptheUSNigeriaGermanyJapanNo.1rudegood/welldonethumbsuptheUSNigeriaGermanyJ46GesturescountriesMeaningShakingone’sheadBulgaria,partsofGreece,IranOthercountriesNoYesGesturescountriesMeaningShakin47GesturescountriesMeaningsKissonthecheekAfirmhandshakeAlovinghugAbow/anodofheadGreetfriendsFranceRussiaOthercountriesGesturescountriesMeaningsKiss48ComparisonMeaningGestureintheUSAGestureinChinaNo,don’tdothat.Movingtheindexfingerfromsidetoside.MovingthehandfromsidetosideIdon’tknowShruggingone’sshoulders.ShakingtheheadComparisonMeaningGestureint49MeaningGestureintheUSAGestureinChinaWelldoneThumbsup.Thumbsup.Incredible.Ican’tbelieveit.Rollingone’seyes.Openone’seyeormouthwide.MeaningGestureintheUSAGest50MeaningGestureintheUSAGestureinChina

MoneyRubbingthethumbandindexfingertogetherRubbingthethumbandindexfingertogetherMeaningGestureintheUSAGest51MeaningGestureintheUSAGestureinChina

Comehere.Movingtheindexfingerforwardsandbackwards.Movingone’shandupanddownwiththepalmfacingdown.MeaningGestureintheUSAGes52Whatdopeopleusuallydowhenmeeting?China,BritainRussia,France,ArabSomewesterncountriesJapan,KoreaMaoriinNewZealandshakehandskissembrace/hugbowtouchnosesWhatdopeopleusuallydowhen53ContrastbetweenthebodylanguageinChinaandthatintheUS.Tasks

ContrastbetweenthebodyTask54MeaningGestureintheUSAGestureinChina

No,don’tdothat.Movingtheindexfingerfromsidetoside.Idon’tknow

Shruggingone’sshoulders.Welldone

Thumbsup.Incredible.Ican’tbelieveit

Rollingone’seyes.

Comparison

MovingthehandfromsidetosideShakingtheheadOpenone’seyeorMouthwideThumbsup.MeaningGestureintheUSAGes55MeaningGestureintheUSAGestureinChina

MoneyRubbingthethumbandforefingertogethercrazyMovingtheindexfingerinacircleinfrontoftheear.GoodluckCrossthefingersComehereMovingtheindexfingerforwardsandbackwards.Comparison

RubbingthethumbandforefingertogetherMovingtheindexfingerinacirclefromsidetosideNosuchagestureMovingone’shandupanddownwiththepalmfacingdown.MeaningGestureintheUSAGes56Stampingthefoot/feetInChina:

toshowangerInAmerica:

toshowimpatienceorangerStampingthefoot/feetInChin57InAmericaandBritain:

immodestClappingforoneselfafteraspeechInChina:

toexpressthankstotheaudienceInAmericaandBritain:immode58InAmerica:

irrelevantpracticeGivingorreceivingagiftusingtwohandsInChina:

todenoterespectInAmerica:irrelevantpractic59InIndia,SriLankaandThailand:

It’sshockingandoffensive,becausetheheadisbelievedtobetheseatofthesoul.Pattinganotheradult’sheadInChina:

Pattingachild’sheadshowsaffection,yetpattinganadultisinsulting.InBritainandAmerica:

toshowsympathy,affectionandencouragementInIndia,SriLankaandThaila60InArabcountries,youeatusingthefingersofyourrighthand;thelefthandisnotusedatall.Isthereanythingwronginthepictures?InArabcountries,youeatusi61Isthereanythingwronginthepictures?InpartsofAsiayoumustnotsitwithyourfeetpointingatanotherperson.Isthereanythingwronginthe62ImprovingNonverbalCommunicationSkillsWhensendingmessagesBeconsciousofnonverbalbehaviorBepurposefulinuseofnonverbalsMakesurenonverbalsarenotdistractingMatchverbalandnonverbalcommunicationAdapttothesituationImprovingNonverbalCommunicat63ImprovingNonverbalCommunicationSkillsWhenreceivingmessagesDon’tautomaticallyassumeConsidergender,cultureandindividualdifferencesPayattentiontoallaspectsofnonverbalcommunicationUseperceptioncheckingImprovingNonverbalCommunicat64ClassActivityLookatthefollowingsituations.Ineachcasetrytoidentifyaverbalform,averbalfunction,anon-verbalformandanon-verbalfunctionthatcouldbeassociatedwiththesituation.AJUDGEaddressingamemberofthejurywhoisnotpayingattentionAnupsetandlostchildapproachesYOUinabusysupermarketYOUwanttogetpastthedoormanandintoacrowdedpubAMOTHERwantsherteenagedaughtertocomehomebeforemidnightClassActivityLookatthefol65跨文化商務(wù)交際Unit4Nonverbalcommunication課件66GuessinggameYoucanseewordsonthescreen,butyourpartnercan’t.Trytomakeyourpartnerknow,butdonotusewords,justbodylanguages.

StartGuessinggameYoucanseewor67ComehereComehere68GoawayGoaway69

That’sok!That’sok!70

CanIborrowyourbook?CanIborrowyourb71BequietBequiet72

Sitdown!Sitdown!73What’sthetime,please?What’sthetime,please?74

ThisisanintroductiontoNewZealand’suniqueindigenouspeople’s,theMaori.ThispictureillustratestheMaorigreeting.ItisbelievedthatwhenMancreatedhismateoutofearth,hebreathedlifeintoherthroughhernose.WhenMaoripressnosestogethertheyaresharingtheir‘breathoflife’.跨文化商務(wù)交際Unit4Nonverbalcommunication課件75Unit3Non-verbalcommunicationThere’slanguageinhereye,hercheek,herlip.WilliamShakespeareUnit3Non-verbalcommunication76Contents1.what’snonverbalcommunication?2.ThefunctionsofNVC3.Understandingthevariousformsofthenonverbalcommunication4.UnderstandingthenonverbalbarriersininterculturalcommunicationThere’slanguageinhereye,hercheek,herlip.WilliamShakespeareContents1.what’snonverbalco77跨文化商務(wù)交際Unit4Nonverbalcommunication課件78跨文化商務(wù)交際Unit4Nonverbalcommunication課件79It'shard

totellthatworldweliveiniseithera

realityoradream.It'shard

totellthatworldw80Comparingverbalandnon-verbalcommunicationVerbalCommunicationNonverbalCommunicationThewordsweuseBodilyactionsandvocalqualities,morethanjustbodylanguagecommunicatemeaningcommunicatemeaningComparingverbalandnon-verba81Introductiontonon-verbalcommunicationincommunicationwithothersonly30%ofthecommunicationisverbal,70%isnon-verbalnon-verbalcommunicationinvolvesgestures,facialexpressions,eyecontact…ournon-verbalbehaviourismostlysubconscious--Allcommunicationotherthanthatinvolvingwordsandlanguage”--“Bodilycommunication,otherthanwordsandlanguageIntroductiontonon-verbalcom82Theuniversaluseofnon-verbalcommunicationthereissomeuniversalityinnon-verbalcommunication,especiallyinfacialexpressionssixbasicemotionsarecommunicatedbyfacialexpressionsinmuchthesamewayinmostsocieties:happiness,sadness,disgust,fear,angerandsurprisebutwhatcausesthenon-verbalbehaviourscanvarytherearealsovariationsintherulesfornon-verbalbehaviourTheuniversaluseofnon-verba83UniversalbodylanguageMeaning

gestureI’mtired

I’mhungry

Pressingone’spalmTogetherandrestone’sheadonthebackofone’shand.MovingthehandincirclesoverthestomachPatone’sstomachbeforeamealsmileI’mfullAlmostanyemotionUniversalbodylanguageMeaning84thegesturesinabasketballmatchthegesturesinabasketballm85thegesturesinabasketballmatchthegesturesinabasketballm86thegesturesinabasketballmatchthegesturesinabasketballm87thegesturesinabasketballmatchthegesturesinabasketballm88FunctionsofNonverbalCommunication1.Whenwesay“Thenewmuseumissouthofthatbuilding”,weusuallypointinacertaindirection.ThefunctionofrepeatingFunctionsofNonverbalCommuni89FunctionsofNonverbalCommunication2.Youtellsomeonethatyouarepleasedwithhisperformance,andatthesametimeyoupatthepersonontheshoulder.ThefunctionofcomplementingFunctionsofNonverbalCommuni90ExpressEmotionorAffectFacialexpressionsandgesturesthataugmenttheverbalexpressionoffeelingsMicrosoftPhotoExpressEmotionorAffectMicro91FunctionsofNonverbalCommunication3.Ifpeopleinagroupareboisterous,youmightplaceyourindexfingertoyourlipsasanalternativetosaying,“PleasecalmdownsothatIcanspeak”.ThefunctionofsubstitutingAsubstitutionforallthewordsitwouldtaketoconveythesamemeaningFunctionsofNonverbalCommuni92FunctionsofNonverbalCommunication4.Inconversationwenodourheadinagreementtoindicatetoourpartnersincommunicationthatweagreeandthattheyshouldcontinuetalking.ThefunctionofregulationFunctionsofNonverbalCommuni93RegulateInteractionFacialexpressionsorgesturesthatareusedtocontrolorregulatetheflowofaconversationMicrosoftPhotoRegulateInteractionFacialexp94FunctionsofNonverbalCommunication5.Justbeforeanimportantexamination,youtellsomeoneyouarerelaxedandatease,yetyourvoicequaversandyourhandsshake.ThefunctionofcontradictingYourbodydoesn’tknowhowtolie.FunctionsofNonverbalCommuni95Lietome/u19/v_NDcwNDcwOTY.html0-4Theycanreadcluesembeddedinthehumanface,bodyandvoicetoexposethetruthandliesincriminalinvestigations.Lietome/u1996CategoriesofNVC

Bodymovement(kinesics)

--Gestures--postures--eye-contact--facialexpression--physicalcontactCloseness/space(proxemics)Time(Chronemics)Environment

Everything except thewords!CategoriesofNVC Everyth97KinesicsEyeContactFacialexpressionsEmoticonsGesturePostureTouchKinesicsEyeContact98GuessGesturesGuessGestures99okstopsilentgood/welldoneokstopsilentgood/welldone100victoryapplausevictoryapplause101Goodluck!Goodluck!102Idon’tknow!Idon’tknow!103Bad!Bad!104Good/Welldone!Good/105Comehere!Comehere!106Me?Me?107跨文化商務(wù)交際Unit4Nonverbalcommunication課件1081.Let’skeepourfingerscrossed,hopingforgoodluck.2.Talkingprivatelyaboutathirdperson,meaningthatpersoniscrazy,ofteninajokingway.3.Ihavenoidea4..Wouldyouspeaklouder?Ican’thearyou.5.that’senough.It’salloverforme.6.Thumbsdown,rejection,refusal,ornogood7.Somethingisoddorsuspicious8.Comehere9.Great10.Hello11.oh,Iforgot12.Slowdown1.Let’skeepourfingerscross109Fingerquote-markgesture

“兔耳”手勢(shì):反意、諷刺、重點(diǎn)、引用

Fingerquote-markgesture“兔耳”110“我愛(ài)你”手勢(shì)其實(shí)由三個(gè)部分組成：在美國(guó)的手勢(shì)字母中——只伸出食指，表示“I”；伸出食指和大拇指，表示“L”（LOVE）；伸出大拇指和小指，表示“Y”（YOU）。簡(jiǎn)化連起來(lái)，伸出大拇指食指和小指就是ILoveYou咯。

“我愛(ài)你”手勢(shì)其實(shí)由三個(gè)部分組成：在美國(guó)的手勢(shì)字母中——只伸111跨文化商務(wù)交際Unit4Nonverbalcommunication課件112成了全世界ROCK迷的共同手勢(shì)。在美國(guó)的一些搖滾音樂(lè)亞文化中也被稱作“繼續(xù)搖滾”手勢(shì)（RockOn），表示“出色、極好”。在你贊某人很棒的時(shí)候，你也能使用這個(gè)手勢(shì)，表示“Yourock!”Rockon成了全世界ROCK迷的共同手勢(shì)。在美國(guó)的一些搖滾音樂(lè)亞文化中113BodytalksDopeoplefromdifferentpartoftheworldusethesamebodylanguage?BodytalksDopeoplefromdiffe114NonverbalSignalsVaryfromculturetocultureMicrosoftPhotoNonverbalSignalsVaryfromcul115.Whenwecommunicatewithpeoplefromothercultures,ourbodylanguagesometimeshelpsmakethecommunicationeasierandmoreeffective,butNonverbalcommunication:Is,forthemostpart,culture-boundIsambiguous

.Whenwecommunicatewithpeo116

Bodylanguagevariesfromculturetoculture.Whatdoesthefollowingsymbolsmeantoyou?GestureCountryMeaningeyecontact

somecountriesothercountries

showinterestrudeordisrespectfulBodylanguagevariesfromc117movingtheindexfingerinacircleinfrontoftheearsomecountriesBrazilcrazyYouhaveaphonecall.movingtheindexfingerinac118GestureCountryMeaningacirclewithone’sthumbandindexfingermostcountriesJapanFranceGermanyBrazilzerorudemoneyOKGestureCountryMeaningacircle119thumbsuptheUSNigeriaGermanyJapanNo.1rudegood/welldonethumbsuptheUSNigeriaGermanyJ120GesturescountriesMeaningShakingone’sheadBulgaria,partsofGreece,IranOthercountriesNoYesGesturescountriesMeaningShakin121GesturescountriesMeaningsKissonthecheekAfirmhandshakeAlovinghugAbow/anodofheadGreetfriendsFranceRussiaOthercountriesGesturescountriesMeaningsKiss122ComparisonMeaningGestureintheUSAGestureinChinaNo,don’tdothat.Movingtheindexfingerfromsidetoside.MovingthehandfromsidetosideIdon’tknowShruggingone’sshoulders.ShakingtheheadComparisonMeaningGestureint123MeaningGestureintheUSAGestureinChinaWelldoneThumbsup.Thumbsup.Incredible.Ican’tbelieveit.Rollingone’seyes.Openone’seyeormouthwide.MeaningGestureintheUSAGest124MeaningGestureintheUSAGestureinChina

MoneyRubbingthethumbandindexfingertogetherRubbingthethumbandindexfingertogetherMeaningGestureintheUSAGest125MeaningGestureintheUSAGestureinChina

Comehere.Movingtheindexfingerforwardsandbackwards.Movingone’shandupanddownwiththepalmfacingdown.MeaningGestureintheUSAGes126Whatdopeopleusuallydowhenmeeting?China,BritainRussia,France,ArabSomewesterncountriesJapan,KoreaMaoriinNewZealandshakehandskissembrace/hugbowtouchnosesWhatdopeopleusuallydowhen127ContrastbetweenthebodylanguageinChinaandthatintheUS.Tasks

ContrastbetweenthebodyTask128MeaningGestureintheUSAGestureinChina

No,don’tdothat.Movingtheindexfingerfromsidetoside.Idon’tknow

Shruggingone’sshoulders.Welldone

Thumbsup.Incredible.Ican’tbelieveit

Rollingone’seyes.

Comparison

MovingthehandfromsidetosideShakingtheheadOpenone’seyeorMouthwideThumbsup.MeaningGestureintheUSAGes129MeaningGestureintheUSAGestureinChina

MoneyRubbingthethumbandforefingertogethercrazyMovingtheindexfingerinacircleinfrontoftheear.GoodluckCrossthefingersComehereMovingtheindexfingerforwardsandbackwards.Comparison

RubbingthethumbandforefingertogetherMovingtheindexfingerinacirclefromsidetosideNosuchagestureMovingone’shandupanddownwiththepalmfacingdown.MeaningGestureintheUSAGes130Stampingthefoot/feetInChina:

toshowangerInAmerica:

toshowimpatienceorangerStampingthefoot/feetInChin131InAmericaandBritain:

immodestClappingforoneselfafteraspeechInChina:

toexpressthanksto