職場(chǎng)英語(yǔ)寫(xiě)作-Chapter-2-商務(wù)信函的結(jié)構(gòu)與格式

StructureandStylesofBizLetters,

EstablishmentofBusinessRelationship一、商業(yè)書(shū)信的寫(xiě)作基礎(chǔ)書(shū)信的格式書(shū)信的文體書(shū)信的語(yǔ)氣語(yǔ)言縱覽標(biāo)點(diǎn)符號(hào)拼寫(xiě)構(gòu)思和檢查Inthischapteryouwilllearnhowtousemanykindsoflayoutfollowformatconventionsidentify

theorganizationalelementsofabusinessletterrecognizeandusetheformconditionofbusinessletterswriteeffectivelyeachpartofbusinesslettersandenvelopes商業(yè)書(shū)信基礎(chǔ)---書(shū)信格式標(biāo)準(zhǔn)的商業(yè)書(shū)信包括三個(gè)部分信頭letterhead信文

letterbody信尾close信頭LetterHeading寫(xiě)信人地址

Addresser’sAddress

日期

Date

收信人地址

Receiver’sAddress

稱(chēng)呼Salutation

標(biāo)題/事由Subject/Re

在信和傳真中，信頭所占頁(yè)面不超過(guò)三分之一。商業(yè)書(shū)信的信頭一般包括發(fā)信人地址、發(fā)信人日期、收信人地址和姓名、稱(chēng)呼以及事由。傳真的的信頭包括收信人地址（連同傳真號(hào)碼）、收信人地址（連同收信人傳真號(hào)碼）、發(fā)信日期、頁(yè)數(shù)、稱(chēng)呼和事由。發(fā)信人地址：書(shū)信發(fā)信人地址位于頁(yè)首居中的位置。傳真發(fā)信人地址位于傳真紙頁(yè)首固定的信頭格式內(nèi)。一般來(lái)說(shuō)，商業(yè)書(shū)信的首頁(yè)都使用印有公司抬頭的信箋。此部分包括公司名稱(chēng)、地址、電話和傳真號(hào)碼。有的甚至還印有代表公司形象的符號(hào)標(biāo)志、E-mail號(hào)，網(wǎng)址和總裁的名字等。印有信頭的首頁(yè)中往往有一枚代表公司形象的標(biāo)識(shí)。標(biāo)識(shí)一般用圖像表示，它就像包裹件上或運(yùn)輸工具上的商標(biāo)一樣。這些符號(hào)生動(dòng)有趣、不同尋常，讓人過(guò)目不忘。如果一個(gè)公司的標(biāo)識(shí)設(shè)計(jì)得好，它就可以廣為熟知，公司就容易打開(kāi)局面，其形象也很快得到公眾的認(rèn)可。發(fā)信日期：有兩種模式---“24Sept.,2009”(月-日-年)或“Sept.12,2009”（月-日-年）。日期可以打印在左邊空白處。日期與抬頭或發(fā)信人地址之間應(yīng)空兩行。寫(xiě)傳真時(shí)，日期打印在信頭相應(yīng)的空格內(nèi)。收信人地址：包括收信人的全名和職銜，以及公司的全稱(chēng)和地址。書(shū)信中收信人地址從頁(yè)面左邊空白處寫(xiě)起，在日期下面空兩行。傳真中收信人地址打在信頭相應(yīng)的空格內(nèi)。指定收信人姓名：已不常用。如果需要，就從頁(yè)面左邊空白處寫(xiě)起，在收信人地址下空兩行。收信人(Addressee)地址標(biāo)準(zhǔn)的排序方式：A.

收信人名稱(chēng)、職位B.

所在部門(mén)及公司名稱(chēng)C.

公司所在的街道號(hào)碼及街道名D.

所在州名稱(chēng)及郵政編碼E.

所在國(guó)名稱(chēng)收信人(addressee)地址Mr.RichardYoung

———姓名Director

———頭銜CresswellInc.

———公司名稱(chēng)400FortuneStreet

———街道號(hào)碼及名稱(chēng)PhoenixArizona82044 ———城市名、州名、 郵編U.S.A

———國(guó)家名稱(chēng)呼：通常有以下稱(chēng)呼方式

DearMr./Mrs./Miss/Ms.WangDearSir或DearMadamDearSirorMadamDearSirs

稱(chēng)呼從左邊空白處寫(xiě)起，在收信人地址下面空兩行。事由（Subject/Re）:寫(xiě)明事由可以使收信人對(duì)信件或傳真的內(nèi)容一目了然。事由位于稱(chēng)呼之下，與稱(chēng)呼相隔一行?？梢跃又小⒕幼?、縮格。信文(Body)

在全齊頭式（full-blocked）書(shū)信，每個(gè)段落都從左邊空白處開(kāi)始書(shū)寫(xiě)，在“事由”下面空一行。段落內(nèi)采用單行行距，段落之間采用雙行行距。信尾(Close)

結(jié)尾敬辭Complimentaryclose信末簽名

Signature(oftheaddresser)打印名字和頭銜Printednameandtitle(oftheaddresser)信尾(Close)

口述者/打字員姓名縮寫(xiě)

Initialsofdictatorandtypist)

附件

Enclosure

抄送

Carboncopy(cc:ChanWaiMing)附筆/附言

Postscript(附筆的主要用途是引起收信人的注意。因此，推銷(xiāo)信函中有時(shí)也加上附筆，給廣告宣傳增加一點(diǎn)較親切的感覺(jué))*最后四項(xiàng)不是每封信所必需的部分，是根據(jù)實(shí)際需要而增加的部分。商業(yè)書(shū)信的五種格式全齊頭式(Full-blocked)齊頭式(Blocked)半齊頭式(Semi-blocked)方齊頭式(Square-blocked)簡(jiǎn)化式(Simplified)

EstablishingBusinessRelations建立業(yè)務(wù)關(guān)系Establishingbusinessrelationsisthefirststepinatransactionininternationaltrade.Writingletterstonewcustomerstoestablishrelationsisacommonpracticeinbusinesscommunications.Generalinformationaboutacompany,includingthenameandaddress,canbeobtainedthroughthefollowingchannels:1.Banks2.Chambersofcommerce3.Advertisementinthemedia4.Commercialcounselor′sofficeinforeigncountries5.ExhibitionsandtradeaffairsWhenyouwriteyourfirstletter,youshouldtellyourreaderhowyouobtainedhisorhernameandaddress,expressyourdesiretodobusinessandexplainwhatyouhopetobuyortosell.一.WehaveyournameandaddressfromtheCommercialCounselor′sOfficeofyourembassyinBeijingandarenowwritingtoyoufortheestablishmentofbusinessrelations.

我們從貴國(guó)駐京使館商務(wù)參贊處得悉貴公司行名及地址，現(xiàn)特致函與貴公司建立業(yè)務(wù)關(guān)系。1.Wehaveobtained/cometoknow/heard/learnedyournameandaddressfromourembassyinyourcountry.2.Weoweyournameandaddress/faxnumber/postcode/businessscope/products/E-mailaddresstoChinaCouncilforthePromotionofInternationalTradeinBeijing.二.WehavelearnedbycourtesyofMr.GreenhowthatyouareoneoftheleadingimportersofChinesechemicalsandpharmaceuticalsinyourcountry.

承蒙格林豪先生介紹，我們得知你們是貴國(guó)中國(guó)化工產(chǎn)品和藥品的主要進(jìn)口商之一。

例：WeunderstoodfromWorldBank/throughthecourtesyofCCPIT/ontherecommendationofAerChem,Inc./aftercontactingyourtradedelegationthatyouareoneoftheleadingimportersofChineseChemicalsandPharmaceuticalsinyourcountry.UsefulExpressions三.YourfirmhasbeenrecommendedtousbyBankofChinainBeijing.在北京的中國(guó)銀行已把貴公司介紹給我們了。

例：Yournamehasbeenintroduced/suggested/broughtforward/giventousbyCitibank,Shenzhenoffice.四.Wehavethepleasureofintroducingourselvestoyouasastate-operatedcorporationdealingexclusivelyinlightindustrialgoods.我們有幸自薦，我們是一家專(zhuān)營(yíng)輕工業(yè)品的國(guó)有公司。例：Wehavethepleasuretointroduce

takepleasureinintroducingtakethelibertyofintroducingavailourselvesofthisopportunitytointroduceareventuringtowritetointroducewishtointroduceourselvestoyouasastate-operatedcorporationdealinginlightindustrialgoods.五.WearethechiefcigarettepackingmaterialsexporterinAustriaandarethankfultotheChineseEmbassyinViennaforgivingyourname.

我們是奧地利主要的香煙原輔材料出口商，并感謝駐維也納的中國(guó)使館向我們提供了你們的行名。

例：Wearethankful/grateful/obliged/indebtedtotheChineseEmbassyinViennaforgivingusyournameandaddress.六.SpecializingintheexportofChinesearts&craftsgoods,weexpressourdesiretotradewithyouinthisline.

我們專(zhuān)門(mén)經(jīng)營(yíng)中國(guó)工藝美術(shù)品出口，愿與貴方進(jìn)行交易。

例：Specializing/Beingexperienced/Havingbeenforyears/DealingexclusivelyintheexportofChinese............七.Itishopedthatbyourjointeffortswecanpromotebusinessaswellasfriendship.

希望通過(guò)共同努力，我們既可促進(jìn)貿(mào)易又能增進(jìn)友誼。

例：Itishopedthatthroughourendeavors/toourmutualbenefit/forourcommoninterestswecanpromote........Welookforwardtoyourfavorablereply.等候佳音。例：weawait/appreciate/expect/anticipate/hopetoreceiveyourfavorablereply.Weshallbegrateful

/obliged/glad/thankfulifyouwillreplyatanearlydate.敬請(qǐng)?jiān)缛沾饛?fù)，將不勝感激。Yourearlyreply/promptattention/immediateresponse/favorableanswerwillbehighlyappreciated.如蒙早日答復(fù)，將不勝感謝。Weawaityourfurthernewswithinterest.我們切盼你方進(jìn)一步的消息。

結(jié)束語(yǔ)SampleLettersforEstablishingBusinessRelationsDearSirs,YournameandaddresshavebeengiventousbytheHongkong&ShanghaiBankingCorporationofJakarta.Wearenowwritingtoyoufortheestablishmentofbusinessrelations.Wehavehadnocontactwithyourcountrybefore.Inviewofdevelopingfriendlyrelationsbetweenourtwocountries,wewishtoascertainwhethercooperationtotheadvantageofbothourfirmscouldbeestablished.Weinviteyoutosendusdetailsandprices,possiblyalsosamples,ofsuchgoodsasyouwouldbeinterestedinselling,andweshallgladlystudythesalespossibilitiesinourmarket.Ontheotherhand,pleasefavoruswithalistofthosegoodsyouareinterestedinobtainingfromussothatwemightbeabletoquoteonsomeandgiveyouallthenecessaryinformationregardingsupplypossibilities.Yoursfaithfully,DearSirs,WeoweyournameandaddresstotheChamberofCommerce,Tokyo,whoinformedusthatyouareinthemarketforPersonalComputers.Weareoneofthelargestcomputermanufacturersinourcountryandhavebeenhandingvariouskindsofcomputersforabout10years.Weapproachyoutodayinthehopeofestablishingbusinessrelationswithyouandexpect,byourjointefforts,toenlargeourbusinessscope.Inordertoacquaintyouwithourbusinesslines,weencloseacopyofourillustratedcataloguecoveringthemainitemssuppliableatpresent.Ifyouareinterestedinanyoftheitems,pleasetellusbyfax.We′llgiveyouourlowestquotationsandtryourbesttocomplywithyourrequirements.Ourcustomersarealwayssatisfiedwithourproductsandtheserviceafterthesale.Webelievethatyouwillbe,too,afterwedobusinesstogether.OurbankeristheBankofTokyo,Japan.Theycanprovideyouwithinformationaboutourbusinessandfinances.Wearelookingforwardtoyourearlyreply.Yoursfaithfully,businessscope=lineofbusiness經(jīng)營(yíng)范圍

ManufacturersWritetoImporters

Nowmoreandmorefactoriesandmanufacturersareallowedtoselltheirproductsintheworldmarket.IfyouareworkinginsuchanenterprisewiththeGovernment′sapprovalofimportandexport,youwillwritedirectlytotheimportersabroadforthesaleofyourproductswithoutanyhelpfromanexportcompany.SampleLetter1:DearSirs,Wehavebeenmanufacturingthisproductfor20years.Oursuccessintrade,whichcanbeseenfromourrapidexpansionfromasinglefactoryofmediumsizetwentyyearsagotoatotalnumberoffourteenlargemodernfactoriessituatedatvariousplacesinthePudongDevelopmentZonetoday,dependsentirelyonthetrustworthinessofourproducts.Ourtradename,whichwevaluesomuch,willsufficientlywarrantyourconfidenceinus.YoursfaithfullyCompletethefollowingsentences一.Wehavethepleasureof1.告訴你們，我們已經(jīng)與貴方代表(representative)取得了聯(lián)系。2.獲悉貴方對(duì)與我公司建立業(yè)務(wù)往來(lái)很感興趣。3.將我公司駐滬辦事處的地址及聯(lián)系人告訴貴方。二.Weareappreciativeof1.貴方有和我公司建立貿(mào)易關(guān)系的意向(intention)。

2.貴方為促進(jìn)我們雙方的貿(mào)易和友誼所作的努力。

3.貴方對(duì)此事的及時(shí)處理。三.1.承蒙中國(guó)銀行的介紹，2.多虧我駐貴國(guó)使館經(jīng)參處的介紹，3.經(jīng)湯姆和威廉姆公司推薦，welearntthatyouarethechiefimporterofelectricappliancesinyourcountry.Exercisesontherecommendationof..承..推薦、介紹bycourtesyof...throughthecourtesyof...承..的好意相告

TranslatethefollowingletterintoEnglish尊敬的先生/女士：美國(guó)J&M有限公司已將貴公司的名稱(chēng)和地址告知我們，并認(rèn)為貴公司是中國(guó)有潛力的棉布買(mǎi)主。棉布屬于我公司的經(jīng)營(yíng)范圍，我們將很樂(lè)于與貴公司建立直接的業(yè)務(wù)關(guān)系。

茲隨函附上商品小冊(cè)子和價(jià)目單各一份，以便于了解我們可供出口棉布的概況。一當(dāng)接到貴方的具體詢(xún)價(jià)，將立即航空郵寄我公司的報(bào)價(jià)單和樣本。恭候佳音?！?謹(jǐn)上ExercisesInquiry

詢(xún)盤(pán)InquirySheet

詢(xún)價(jià)單

Quotation

報(bào)價(jià)Indent

定單

InvitationtoOffer

邀請(qǐng)發(fā)盤(pán)

Offer

發(fā)盤(pán)

FirmOffer

實(shí)盤(pán)

CounterOffer

還盤(pán)

VoluntaryOffer

主動(dòng)發(fā)盤(pán)

Bid

遞盤(pán)

Acceptance

接受

Contract

合同

ConditionalAcceptance

有條件的接受

Confirmation

確認(rèn)書(shū)

Agreement

協(xié)議

Memorandum

備忘錄

ImportContract

進(jìn)口合同

PurchaseContract

購(gòu)買(mǎi)合同

SalesContract

銷(xiāo)售合同

Allowance

折讓、允差

PurchaseConfirmation購(gòu)買(mǎi)確認(rèn)書(shū)

CurrentPrice

現(xiàn)行價(jià)

RetailPrice

零售價(jià)

Rebate

回扣

SalesConfirmation銷(xiāo)售確認(rèn)書(shū)

WholesalePrice

批發(fā)價(jià)

Businessman/Merchant/Dealer

商人Wholesaler

批發(fā)商Retailer

零售商Sole/Exclusiveagent

獨(dú)家代理Salesman

推銷(xiāo)商Speculator投機(jī)商Compensationtrade補(bǔ)償貿(mào)易1.Generallyspeaking,thistypeoflettershouldincludethesourcesofinformationrelatedto-theaddress,e.g.howyouknowhisnameandaddress;-yourintention,i.e.Whyyouarewritingtohim;-abriefintroductionofyourfirm,e.g.yourbusinessscope、yourbranches,andalsoyourliaisonoffices,ifany;referencesastoyourfirm′sfinancialstandingandcreditrating,etc.2.Ifyouareinthemarketforthegoodstheaddresseecanexport,youmayalsorequestforsamples,price-list,catalogues,etc.Meanwhileyoumaystatesimple,clearlyandconciselywhatyoucansell.WritingGuidelines商務(wù)信函構(gòu)成要素標(biāo)準(zhǔn)部分：Letterhead信頭:包括發(fā)信人公司的名稱(chēng)、地址、傳真或電傳號(hào)碼。DateLine發(fā)信日期InsideAddress封內(nèi)收信人地址Salutation對(duì)收信人的尊稱(chēng)Body正文Complimentary結(jié)尾敬語(yǔ)Signature簽名二.特別部分：AttentionLine制定收信人SubjectandReferenceLines事由OrganizationName公司名稱(chēng)Author,TitleandDepartment撰稿者印刷體姓名ReferenceInitials主辦人代號(hào)（便于考查信函的主稿人和打字人）EnclosureNotation附件注明CopyNotation復(fù)本注明（CCtoMr.Li或CCTheUniTradingCo.,Ltd.)MakecorrectionsintheformatofthefollowingletterRockyMountainHighCountryRealtyMileHighBuildingOneDenverPlazaDenver,Colorado80200Pueblo,CO810022009WestProspectStreetMs.KimJameston,AttorneyDearMs.Jameston:WeappreciateyourApril23letterconcerningthefailureofoneofoursalesRepresentativestoinformyourclientofthepossiblezoningoftheBlakeproperty.Pleaseacceptmysincereapologyfornothavingcorrespondedwithyousooner.Thesales..............Cordially,ROCKYMOUNTAINHIGHCOUNTRYREALTYResidentialPropertySalesManager,JoeCrossmanMs.KimJameston,Attorney2009WestProspectStreetPueblo,CO81002Cordially,ROCKYMOUNTAINHIGHCOUNTRYREALTYJoeCrossmanSalesManagerResidentialPropertyLetterhead SystemsA/SCorporationTel:+4583894232Fax:+4583894234WebSite:E-mail:info@DatelineMarch23,2004 Ref:InsideAddressMr.Jame收信人姓名DirectorofPersonnel收信人職位、頭銜WindsorMilsInc.單位名稱(chēng)212MagnoliaAvenue門(mén)牌號(hào)碼、街道名稱(chēng)Spartanburg,SouthCarolina29301城市、州、郵編TheUnitedStatesofAmerica國(guó)家AttentionLineAttentionMr.Li(指定收信人或某個(gè)部門(mén)）SalutationDearMr.Zhang,SubjectLineRe/Subject:ClaimNo.MA-457972信文的主旨Body----------------------------------ComplimentaryCloseCordially,OrganizationNameSystemsA/SCorporationSignatureAuthor,TitleJoeGrossmanDepartmentSalesManagerReferenceInitialsXYW:SHEnclosureNotationEncl.Co