酒店服務(wù)與管理英語(yǔ)unit1

Unit1WhatIsaHotelText

Dialogue1

Dialogue2WordlistUsefultermsandexpressionsNotesExercise

ItismydreamEveryteenagerhasadreamfortomorrow.每個(gè)青少年對(duì)未來(lái)都有自己的夢(mèng)想。Mydreamistobeagoodhotelworker.我的夢(mèng)想是做一個(gè)優(yōu)秀的飯店工作者。Itakeserviceasacareer.我把服務(wù)看作是事業(yè)。IhopeIcancreateatemporaryhomeforthetravelersfromhomeandabroad.我希望，我將通過(guò)感人肺腑的服務(wù)，為中外賓客創(chuàng)造一個(gè)臨時(shí)的家。HowproudIfeelwhenIlettheguestsenjoycomfortwithChineseflavor!當(dāng)我讓客人們享受著飽含中國(guó)情趣的舒適服務(wù)時(shí)，我將多么自豪！Howhappyitwillbetomakesomanyfriendsofallnationsandfromallwalksoflife!當(dāng)我結(jié)交那么多來(lái)自天南地北、各行各業(yè)的朋友時(shí)，請(qǐng)想一想我是多么幸福！Whatawonderfulthingitistomakemyhotelenjoyfinancialsuccessthroughourdown-to-eartheffort!當(dāng)我們飯店由于我們實(shí)實(shí)在在的努力而日益興旺的時(shí)候，那是多么激動(dòng)人心的事??！Now,don’tyouthinktoworkinahotelisanhonorableoccupation?難道你不覺(jué)得飯店工作是一個(gè)多么榮耀的職業(yè)？Don’tyouthinkmydreamismodestbutlofty.難道您不認(rèn)為我的夢(mèng)想既是崇高的但又絕不過(guò)分？Romewasnotbuiltinaday.冰凍三尺非一日之寒。Itisnoeasyjobtorealizemydream.實(shí)現(xiàn)我的夢(mèng)想決非易事。Imusttrymybesttobeneatandsmart,courteousandcooperative,goodinforeignlanguages,andefficientinwork.我要努力做到心情愉快、儀表整潔，對(duì)人彬彬有禮，與同事同心協(xié)力，講究高效、熟悉外語(yǔ)。Maymydreamcometruetomorrow!愿我的夢(mèng)想在明天實(shí)現(xiàn)！Maythelife,whichisfullofchanceandchallenge,alwaysbewithusyoungpeople!愿那充滿機(jī)遇與挑戰(zhàn)的人生永遠(yuǎn)與我們年輕人同在！Themostimportantqualityisareallikingforpeopleandawarmdesiretohelpthem.最重要的品質(zhì)是充滿愛(ài)心和熱心助人。Ilikemydream.我喜歡我的夢(mèng)想。Ilovemycountry’shospitalityindustry.我熱愛(ài)祖國(guó)的飯店接待業(yè)。take…as…把…看作…IhopeIcancreateatemporaryhomeforthetravelersfromhomeandabroad.hope后邊引導(dǎo)的是賓語(yǔ)從句，常用的詞有think,consider,believe。例句，IhopeIcanstudyEnglishverywell.homeandabroad國(guó)內(nèi)外backHowproudIfeelwhenIlettheguestsenjoycomfortwithChineseflavor!感嘆句是表達(dá)喜、怒、哀、樂(lè)以及驚奇、驚訝等強(qiáng)烈感情的句子。感嘆句通常由what或how引導(dǎo)。如，Howcarelesssheis!她太粗心了！Whatstrangeideasyouhave!你的想法太奇怪了！現(xiàn)分述如下：一、由what引導(dǎo)的感嘆句，其句子結(jié)構(gòu)可分為以下三種：1.可用句型：“What+a/an＋形容詞＋可數(shù)名詞單數(shù)＋主語(yǔ)＋謂語(yǔ)！”。如：Whatanicepresentitis!它是一件多么好的禮物啊！Whataninterestingbookitis!它是一本多么有趣的書??！2.可用句型：“What＋形容詞＋可數(shù)名詞復(fù)數(shù)＋主語(yǔ)＋謂語(yǔ)！”。如：Whatbeautifulflowerstheyare!多么漂亮的花??！Whatgoodchildrentheyare!他們是多么好的孩子?。?.可用句型：“What＋形容詞＋不可數(shù)名詞＋主語(yǔ)＋謂語(yǔ)！”。如：Whatfineweatheritistoday!今天天氣多好??！Whatimportantnewsitis!多重要的新聞啊！二、由how引導(dǎo)的感嘆句，其句子結(jié)構(gòu)也分為三種：1.可用句型：“How＋形容詞/副詞＋主語(yǔ)＋謂語(yǔ)！”。如：Howcarefulsheis!她多么細(xì)心啊！Howfastheruns!他跑得多快??！2.可用句型：“How＋形容詞＋a/an＋可數(shù)名詞單數(shù)＋主語(yǔ)＋謂語(yǔ)！”。如：Howbeautifulagirlsheis!她是個(gè)多么漂亮的姑娘??！3.可用句型：“How＋主語(yǔ)＋謂語(yǔ)！”。如：Howtimeflies!光陰似箭！由what引導(dǎo)的感嘆句與由how引導(dǎo)的感嘆句有時(shí)可以轉(zhuǎn)換，但句中部分單詞的順序要有所變化。如：Howbeautifulagirlsheis!＝Whatabeautifulgirlsheis!Whatdeliciouscakestheseare!＝Howdeliciousthesecakesare!1、Beijingisagreatcity.WhatagreatcityBeijingis!2、Thishotelisverydeluxe.Howdeluxethishotelis!3、Heworksveryhard.Howhardheworks!4、I’mveryproudtobeaChinese.HowproudIamtobeaChinese!5、Theweatherisfinetoday.Howfinetheweatheristoday!Howhappyitwillbetomakesomanyfriendsofallnationsandfromallwalksoflife!makefriends交朋友ofallnationsandfromallwalksoflife兩個(gè)介詞短語(yǔ)作定語(yǔ)，來(lái)修飾friends。Situation:Annie(A)and(G),twostudentsofatourismvocationalschool,aretalkingabouttheirfuturejobsinthehotelindustry.

情景：安妮(安)和喬治（喬）是旅游職校的兩個(gè)學(xué)生，在談?wù)撍麄兾磥?lái)在飯店業(yè)中的工作。

Dialog1HotelindustryABCs

酒店行業(yè)入門知識(shí)

G:Annie,we’llsoongraduate.Whichhoteldoyouplantoworkin,adeluxetouristhoteloraconventionhotel?

（喬）：安妮，我們快要畢業(yè)了，你想到什么樣的飯店工作，豪華旅游酒店還是會(huì)議酒店？A:Well,I’dliketoworkinaresort.IthinkIcanservetheguestswithheartfeltwarmth.Whataboutyou?

(安):嗯，我想到旅游勝地酒店工作，我想我能滿腔熱情地為客人服務(wù)。你呢？（G）A5-startouristhotelorastateguesthouseismyfirstchoice.五星級(jí)旅游酒店或者國(guó)有飯店是我的首選。（A）Soundsgreat!Now,tellmewhatyourfavoritedepartmentis.真棒！那么你最喜歡的部門是什么？(G)I’dliketoworkeitherasareceptionistatthefrontofficeorasabartenderattheFoodandBeverageDept.我想要么到前廳部當(dāng)接待員，要么到餐飲部當(dāng)酒吧招待員。(A)ButIlookforwardtobeingasalesgirlintheSalesDepartment.不過(guò)，我希望到銷售部當(dāng)銷售員。HowIhopeourdreamwillcometrue!我多么希望我們的夢(mèng)想能夠成真！Dialogue2Ajob-huntingInterview

求職面試Situation:ThePersonnelManager(M),withAnnie’s(A)resumeinhand,isnowgivingheraninterview.情景：人事部經(jīng)理（理）手持安妮（安）的履歷，正在與她面談。（M）Goodmorning,MissAnnie.Pleasesitdown.Thankyou.(M)Now,yourresumeshowsthatyouhaveagoodeducationatthetourismvocationalschool.So,whatisthemostimportantthingyou’velearnedatschool?從你的履歷上得知你在旅游職校受過(guò)良好的教育。請(qǐng)問(wèn)你在學(xué)校里所學(xué)的最重要的是什么？（A）Service.服務(wù)。（M）Fine.Whatisservice?(A)Servicemeanstounderstandandfulfilltheneedsofothers.I’lltrymybesttoprovidesatisfactoryservicetoallmyhotelguests.服務(wù)是指理解和滿足他人的需求。我愿盡自己最大的努力飯店的所有客人提供滿意的服務(wù)。(M)Good.Whydoyouwanttoserveinourhotel?好。那為什么你想到我們飯店為客人服務(wù)呢？(A)Well,yoursisa5-starhotel.I’minformedthatthemanagerialsystemissuitableforme.That’swhyIchoosetoworkinyourhotel.嗯，貴飯店是一家五星級(jí)飯店。我獲知貴店的管理體制對(duì)我頗為適宜。這是我選擇貴店的理由。(M)YouwanttoworkasasalespersonattheSalesDepartment.ButwhatifyouareputattheHousekeepingDepartmentasaroomattendant?你想要到銷售部當(dāng)銷售員，不過(guò)，假如把你安排到客房部當(dāng)客房服務(wù)員呢？(A)Eh,I’dconsideritanewchallenge,sir.呃，我會(huì)把它當(dāng)成一個(gè)新的挑戰(zhàn)，先生。(M)Theworktherewillbequiteheavy,yousee.不過(guò)，你要知道，那里的工作相當(dāng)辛苦。(A)Mm,Ipractisedalotintheschool.AndI’mreadytodoanyhardwork.嗯，我在學(xué)校里受了不少訓(xùn)練，此外，我有干重活的思想準(zhǔn)備。(M)Fine.Now,onemorething,whencanyoustart?好，對(duì)了，還有一件事情，你什么時(shí)候能開始工作。(A)I’dbehappytostartimmediately.我愿意馬上開始工作。(M)Ok,We’llletyouknowourdecisioninoneweek.Thankyouforcomingfortheinterview.Good-bye.好吧，一周后將奉告決定。謝謝你來(lái)面談。再見(jiàn)。(A)Thankyouforyourtime,sir.Good-bye.Exercises1、Questionsforcomprehension.(1)Whatisahotel?Ahotelisatemporaryhomeforthetravelersfromhomeandabroad.(2)Whatisserve?Whatarethegoalsofserve?Servicemeanstounderstandandfulfiltheneedsofothers.Thegoalsofservicearetocreateatemporaryhomefortravelersfromhomeandabroadandopenawindowtotheworldpeopleforthecountry.(3)Whydoyouchoosetoworkinahotel?BecauseIcanlettheguestsenjoycomfortwithChineseflavor,alsoIcanmakesomanyfriendsofallnationsandfromallwalksoflife.(4)Doyouthinkthatthehotelserviceisanhonorablework?Why?Yes,Ido.Becausethroughourdown-to-eartheffort,myhotelenjoysmoreandmorefinancialsuccesswithmoreandmoreguests’praisesonourservice.(5)Howcanaschoolboyorgirlbecomeaqualifiedhotelemployee?Heorshemustexerthimselforherselftobeneatandpleasantinappearance,courteoustoeveryone,cooperativewithco-workers.Moreover,highefficiency,perfectskillandknowledgeofscienceandlanguagesareindispensable.Themostimportantqualityisthereallikingforpeopleandthewarmdesiretohelpthem.(6)Isitimportanttohaveagoodknowledgeoflanguagesforthehotelstaff?Pleasegivesomereasons.Yes,itis.ReadingComprehensionAmericansliketotravelontheiryearlyholiday.Today,moreandmoretravelersintheUnitedStatesarespendingnightsatsmallhousesorinnsinsteadofhotels.Theyget