零售企業(yè)專業(yè)英語知識

零售企業(yè)專業(yè)英語第一頁，共七十一頁。詞匯部分第二頁，共七十一頁。Unit1Clothing薄大衣背心便裝不合身衣服布衣長大衣長褲長裙LightovercoatVestInformaldressill-fittingClothesClothgownFrockcoatTrousersLongskirtReady-madecloths（成衣）第三頁，共七十一頁。Unit1Clothing貂皮大衣吊帶裙定做衣服冬季大衣冬裝短褲短袖襯衣短袖上衣MinkcoatSkirtwithshoulder-strapsClothesmade-to-orderWintercoatWinterclothesShortpantsSportsshirtShort-sleevedjacketReady-madecloths（成衣）第四頁，共七十一頁。Unit1Clothing長衫超短裙襯衫成衣春裝大禮服大衣單衣LonggownMiniskirtShirtReady-to-weardressSpringclothingFormaldressOvercoatUnlinedclothesReady-madecloths（成衣）第五頁，共七十一頁。Unit1Clothing兒童外衣高級女裝個性時裝古裝合身服裝厚大衣滑雪衫夾克衫FrockHighfashionPersonalityAncientcostumeFittedclothesHeavyovercoatSki-wearJacketReady-madecloths（成衣）第六頁，共七十一頁。Unit1Clothing結(jié)婚禮服緊身褲緊身衣軍用服裝軍裝喇叭褲馬甲毛褲毛線衣WeddingdressTightsShapesuitMilitaryUniformBell-bottomedtrousersVestWoolentrouserssweaterReady-madecloths（成衣）第七頁，共七十一頁。Unit1Clothing棉背心棉大衣棉褲棉衣內(nèi)衣男裝呢外套牛仔服牛仔褲Cotton-paddedwaistcoatCotton-paddedovercoatCotton-paddedtrousersCotton-paddedclothesUnderwearMen’sclothesWoolendressCowboysuitJeansReady-madecloths（成衣）第八頁，共七十一頁。Unit1Clothing女襯衫女裝皮大衣皮夾克旗袍裙子盛裝時裝睡衣BlouseWoman’sclothesFurcoatFurjacketCheongsamSkirtRichdressFashionabledressPajamastopsReady-madecloths（成衣）第九頁，共七十一頁。Unit1Clothing特大號服裝田徑運動服童裝西裝夏裝校服腰帶嬰兒服裝游泳衣Extralarge-sizegarmentsTracksuitChildren’sclothesWestern-styleclothesSummerclothingSchooluniformWaistbandBabies’wearswimsuitReady-madecloths（成衣）第十頁，共七十一頁。Unit1Clothing幼兒衣服羽絨衫雨衣針織衫中山裝運動服運動衫中式套裝Infant’swearDownandfeather-filledgarmentsRaincoatKnitshirtChinesetunicSportswearSportsshirtChinesetwopiecesetsReady-madecloths（成衣）第十一頁，共七十一頁。Unit1Clothing暗紅寶藍色不透明橙紅色粉紅粉藍色橄欖色棕色紫色DarkredRoyalblueOpaqueOrangeredPinkPowderblueOliveBrownPurpleColor（顏色）第十二頁，共七十一頁。Unit1Clothing灰色金色咖啡色玫瑰紅米色墨綠色淺粉色青色肉色象牙色GreyGoldCoffeeRoseBeigeDeepgreenLightpinkCyanCarnationIvoryColor（顏色）第十三頁，共七十一頁。Unit2Hosiery,Hats,ArticlesforClothingandheadgear（襪類、帽類和衣著用品）長統(tǒng)襪短手套花紋手套毛襪棉襪尼龍手套皮手套太陽帽頭飾圍巾KneesocksWrist-lengthglovesEmbroideredglovesWoolenstockingsQuiltedstockingsNylonsocksLeatherglovesHelmetHeadgearscarf第十四頁，共七十一頁。Unit3Footwear（鞋類）布鞋長統(tǒng)靴低跟鞋短統(tǒng)靴高跟鞋尖頭皮鞋旅游鞋棉布鞋女涼鞋平跟鞋拖鞋ClothshoesKnee-highbootsLow-heeledshoesAnklebootsHigh-heeledshoesPint-tippedleathershoesHikingshoesCotton-paddedleathershoesLadies’sandalLowheelshoesSlippers第十五頁，共七十一頁。Unit4Furniture（家具）辦公家具辦公椅辦公桌辦公座椅壁櫥壁柜壁爐餐椅餐桌茶幾OfficefurnitureDeskchairOfficetableOfficeseatingBuilt-incabinetBuilt-incupboardFireplaceDiningchairDiningtableEndtable第十六頁，共七十一頁。Unit4Furniture（家具）長沙發(fā)廚房地磚廚房成套家具窗簾床墊床頭柜帶鏡衣柜地板電腦臺定做家具CouchKitchenblockKitchenunitCurtainMattressCupboardBureauwithmirrorFlooringComputertableContractedfurniture第十七頁，共七十一頁。Unit5BeautyandHairDressingandCosmetics（美容美發(fā)和化妝品）保濕唇膏底霜電吹風發(fā)蠟發(fā)夾發(fā)膠防曬凡士林防水防水睫毛膏MoisturizerLipstickCreambaseElectrichairdryerPomadehairclipFixatureSunblockVaselineWaterproofCreamtearproof第十八頁，共七十一頁。Unit5BeautyandHairDressingandCosmetics（美容美發(fā)和化妝品）粉餅粉底干性皮膚隔離霜護發(fā)素花露水化妝化妝水混合型皮膚睫毛膏睫毛夾PressedpowderFoundationDrySunscreenHairconditionerToiletwaterMakeupToninglotionCombinationMascaraeyelashlengthenerEyelashcurler第十九頁，共七十一頁。Unit5BeautyandHairDressingandCosmetics（美容美發(fā)和化妝品）口紅美白美容院染發(fā)劑柔膚水潤膚膏爽膚水燙發(fā)晚霜洗發(fā)水洗面奶LipstickWhiteningBeautysaloonHairdyeFacialsprayLanolinecreamAstringentCurlingNightcreamLiquidshampooFacialcleanser第二十頁，共七十一頁。Unit5BeautyandHairDressingandCosmetics（美容美發(fā)和化妝品）香水香皂雪花膏眼線液眼影指甲剪油性皮膚中性皮膚PerfumePerfumedsoapVanishingcreamEye-linerfluidEyeshadowNailscissorOilynormal第二十一頁，共七十一頁。Unit6HouseholdAppliances（家用電器）冰箱抽油煙機電飯煲電風扇電咖啡壺電烤箱電爐電暖氣電熱水器RefrigeratorRangehoodElectricricecookerElectricfanElectriccoffeemakerElectricovenElectricstoveElectricheaterElectricwaterheater第二十二頁，共七十一頁。Unit6HouseholdAppliances（家用電器）電視墻烘干機烘烤器家庭影院烤面包機烤箱空調(diào)器錄像攝像機熱水器燃氣熱水器VideowallDryerRoasterHometheaterRoasterOvenAir-conditionerVideocameraHotwaterheaterGasgeyser第二十三頁，共七十一頁。Unit6HouseholdAppliances（家用電器）隨身聽臺燈投影儀微波爐吸塵器洗碗機洗衣機中央空調(diào)組合音響WalkmanDesklampVideoprojectorMicrowaveovenElectricvacuumcleanerDishwasherWashingmachineCentralair-conditionerCombinationaudiosystem第二十四頁，共七十一頁。Unit7GeneralMerchandise（日用百貨）被套壁燈壁爐餐巾紙床頭燈床罩電熱杯電熱毯電水壺TickingWalllampFurnaceNapkinpaperBedsidelampBedspreadElectricheatingjugElectricblanketWhistlingkettle第二十五頁，共七十一頁。Unit7GeneralMerchandise（日用百貨）電線開關(guān)凈水器垃圾桶晾衣架晾衣繩抹布毛毯漂白劑寢具ElectricwireSwitchWaterpurificationmachineGarbagecanDryingrackClotheslineDustclothBlanketBleachbedding第二十六頁，共七十一頁。Unit7GeneralMerchandise（日用百貨）熱水瓶日光燈日用百貨日用商品食品加工器食品攪拌器手電筒手帕手套手提箱ThermosFluorescentlampHouseholditemsGeneralmerchandiseFoodprocessorFoodmixerElectrictorchHandkerchiefGlovesSuitcase第二十七頁，共七十一頁。Unit7GeneralMerchandise（日用百貨）水果榨汁機水桶錢包太空被拖把行李繡花手帕煙灰缸紙巾桌布JuiceextractorBucketPouchSyntheticfibercomforterMopLuggageEmbroideredhandkerchiefAshtrayPapertowelTablecloth第二十八頁，共七十一頁。Unit8Stationery（文具）筆筒便箋紙裁紙刀打孔機大頭針訂書釘訂書機粉筆公文柜活頁記事本PentrayMemopadPaperknifePerforatorPinStapleStaplerChalkFilingcabinetLoose-leafnotebook第二十九頁，共七十一頁。Unit8Stationery（文具）計算器漿糊膠水毛筆圖釘文具盒修正液圓珠筆自動鉛筆CalculatingmachinePasteGlueChinesewritingbrushDrawingpinStationerycaseCorrectionfluidBallpenMechanicalpencil第三十頁，共七十一頁。Unit8UsualTermsofCommerce百貨公司陳列櫥窗陳列商品出口付款柜次貨大減價單價概不退換供不應求DepartmentstoreShowwindowGoodsondisplayCheckoutcounterIrregularsBigpriceplungeUnitpriceNonreturnableDemandexceedingsupply第三十一頁，共七十一頁。Unit8UsualTermsofCommerce價廉物美精品店禮券買一送一年終大減價清倉廉價商標商品目錄商業(yè)中心HighqualityandlowoverheadCollectionGiftcouponBuyonegetonefreeYearendsaleClearancesaleTrademarkCatalogueemporium第三十二頁，共七十一頁。Unit8UsualTermsofCommerce上等貨時價市場分析市價恕不退貨提籃頭等貨推車脫銷PrimequalityCurrentpriceMarketanalysisMarketpriceAllsalesfinalShoppingbasketTopperShoppingcartStockrunningout第三十三頁，共七十一頁。Unit8UsualTermsofCommerce物價營業(yè)額營業(yè)執(zhí)照優(yōu)待券郵購雜貨店暫停營業(yè)中等貨CommoditypriceVolumeofbusinessBusinesslicenseRebatecouponMailorderGroceryBusinesssuspendedMediumquality第三十四頁，共七十一頁。常用句型部分第三十五頁，共七十一頁。Unit1GreetingGoodmorningsir,MayIhelpyou?Goodevening,Mr.Smith.Howareyourecently?Hello!Mrs.White.Nicetomeetyou.Goodafternoon,Madam.WhatcanIdoforyou?IsthereanythingIcandoforyou?Pleasetakeyourtime.Goodrightahead.Pleaseyourself.第三十六頁，共七十一頁。Unit2Pardon?Pardon?I’msorry.Ididn’tunderstandyou.Wouldyoumindrepeatingyourquestion,please?I’mafraidIcan’texplainitinEnglish.Wouldyoupleasespeakmoreslowly?I’mafraidIdon’tknow.Excuseme,Whatdidyousay?Excuseme,Whatdoyoumeanby“modernfurniture”?Isthatso?Isee.第三十七頁，共七十一頁。Unit3EnquiriesandAnswersWouldyouliketobuysuchshirt?Howisit,sir/madam?Wouldyouliketohaveabook?We’resorry,wedon’thaveyourcolor.Wouldyouliketowaitorcomebacklater?Wouldyouliketohaveitwrapped?Wouldyoulikethisone?Wouldyouliketocheckit?Whatkindofcolor/materialwouldyoulike?第三十八頁，共七十一頁。Unit3EnquiriesandAnswersMayIhaveyourbusinesscard/name/address/telephonenumber,please?MayIbeexcusedforasecond?MayIgiveyoutheanswertomorrow?MayIspeaktoMr.Li,please?MayIaskwho’scalling?You’rewelcome./Notatall.第三十九頁，共七十一頁。Unit4WouldyoupleaseWouldyoupleasenotsmokehere?Wouldyoupleasesignyournamehere?Excuseme,Wouldyoumindsmokinginthesmokinglounge?Wouldyoupleaseleaveyourumbrellaoutofthedoor?Wouldyoumindwaitingforasecond?Wouldyoupleasemakeadownpayment?Wouldyoumindsittingdownhere?Wouldyoumindcomingwithmetothecashier?第四十頁，共七十一頁。Unit5PleaseWillyoudomeafavour?Helpyourself,please.Wouldyoucareforsomerefreshments?Wouldyoumindpassingmethepen,please?Afteryou.Thisway,please.I’msorrytokeepyouwaiting,butwillyoupleasewaitafewmoreminutes?ButI’llbewithyouinamoment.It’lltakeabouttwentyminutes,sir.Wouldyouliketowait?第四十一頁，共七十一頁。Unit6ExpressingGratitudeandOfferingApology.Thankyouverymuchforyourkindness.Thankyou.That’sverykindofyou.Apleasure,sir/madam.Thankyouverymuchforeverything.It’sverykindofyoutosayso.Youareveryhelpful.I’msorrytohavekeptyouwaiting.I’msorry,butwedon’tacceptdollar.第四十二頁，共七十一頁。Unit6ExpressingGratitudeandOfferingApology.I’msorry,Butthisisthelastonewehaveatthemoment.I’msorry,buttheyareoutofstocknow.We’reverysorryforthedelay.We’resorry,wehaven’titnow.We’resorrywecouldn’thelpyou.Excusemeforbeinglate.It’snotyourfault,nevermind.第四十三頁，共七十一頁。Unit7ISuggestIsuggestyoucanhaveatry.Irecommendyoutotakeyourhandbagwithyou.Isuggesttyingaropeonit.Howaboutgettingthiswrapt,Mr.Jones?Ithinkyoushouldorderitrightnow,sir.ShallIputitinabox?Ithinkyou’dbetterbuysomeblackones.Woulditbeallright?ShallIcheckwiththemarket?第四十四頁，共七十一頁。Unit7ISuggestDoyouhaveanymorerequirements,please?Don’tyouthinkitmightbeagoodideatodoso?Howdoyouthinkofthepinkone?Don’tyouseethehandbag?Itismadeofgenuineleather.Thezipperisgoldplating.Andthequalityisverynice.Wouldyoulikemetowrapthemupforyou?Youlookverysmartwearingit.Ihopeyouwillgivemeachancetointroduceourseriesofproducts.Don’tyouthinkit’sworthyofit?第四十五頁，共七十一頁。Unit8LetMeSeeLetmesee…Ithinkittakesthreeorfourdays.Idon’tknowalotaboutit,but…That’sadifficultquestion,but…I’msorry,butIdon’tknow.Imaybewrong,but…Thatmaybetrue,butinmyopinion…Generallyspeaking,Iagreewithyou,but…Areyousureyou’rerightaboutit?Howwouldyoupreferthisone?I’mnotveryfamiliarwiththissubject,butIthink..第四十六頁，共七十一頁。Unit9PleasehavealookPleasehavealook.Wouldyouliketohavealook?I’llgoandcheckourstockrightnow.I’llgoandbringthemrightaway.Wouldyoumindpointingthemouttome?I’llbringyouapairtotryon.Pleasestepthisway.Thisisournewshowpieceintheshowcase.Herearetwostyles,whichonedoyoulikebetter?第四十七頁，共七十一頁。Unit9PleasehavealookLetmeshowyousomesampleofvariousqualities.Wehavemanydesignsforyoutochoose.MayIshowyousomeofthem?Perhapsyou’dcaretohavealook.I’dliketohavealookatthenewmodeloverthere.Maybeyouwouldliketohavealookatthisone.第四十八頁，共七十一頁。Unit10ConcludeaTransactionHowmuchisitaltogether?HowmuchdoIoweyouforthese?2000pieces,onepieceis20,thetotalis￥40000.Sorry,sir.Wouldyoumindexchangingthisnoteplease?Here’syourchangeof90.Pleasecheckit.Here’syourreceiptanditem.20fortheoriginalpriceand15forthepresentprice.Wedon’thaveacash-on-deliverysystem,soyoucanpaycash.第四十九頁，共七十一頁。Unit11Whatpricerangedoyouhaveinmind?Whatkindofpricerangedoyouhaveinmind?Howmuchwouldyouliketopay?That’sabitmorethanIwasexpectingtopay.Youdon’twantanythingtooexpensive,doyou?Whatdoyouhaveinmind?Doyouhaveanythinginmind?Iwanttostayunder50yuan.第五十頁，共七十一頁。Unit11Whatpricerangedoyouhaveinmind?What’sthemaximumpricethatyouhaveinmind?Upto20yuan.Whattypeofwatchwouldyourprefer?Whatkindofornamentsareyoulookingfor?Whatkindofearringdidyouhaveinmind?第五十一頁，共七十一頁。Unit12PriceandBargainingSorry,butwecan’tmakeanyreduction.It’sourstorerule.It’salmostthecostprice.Thisisthebest/lowestprice.Wecangiveyou20%off.Wecan’tcutourpriceanymore.Sorry,ourpriceisfirm.Youwon’tgetitcheaperanywhereinthiscity.Iamsorry,butweofferdiscountnomatterhowmanyitemsyoubuy.What’syourbottomlineprice?Theyareonsale.It’sarealbargain.第五十二頁，共七十一頁。Unit12PriceandBargainingYougetalotmorethanwhatyouexpected.Wearemakingaspecialoffertoyou.Thiscouldbeyouronlychance.Thiswouldbeagreatbuy.Ourpriceisconsiderablylower.Canyoumakethepricemorereasonable?Sorry,thisisourlowestprice,wecan’tgoanylower.Ithinkit’sagoodpurchasetomake.Thisisourrockbottomprice.Nofurtherconcessioncanbemade.Youreceiveabetterpricebypayingitoffnow.第五十三頁，共七十一頁。Unit13It’sNotforSaleIt’sonlypartofthedecoration.Sorry,butit’snotforsale.It’sjustfordisplay.Whatyouhaverighthereisallyourneed.I’msorry,buttheyaresamplesandnotforsale.Wesellthembywholesale,notbyretail.第五十四頁，共七十一頁。Unit14RecommendingcoloranddesignThisisthemostpopularnow.Itlooksgoodonyou.Thepinkbecomesofyou.Itisquiteinfashion.Theyaremadeoffinematerial.IwantsomethingthatIuptodate.Thisseemsquiteextraordinaryandthecoloralsosuitsyou.Itseemstomethatthisrectangularshapegoeswellwithroundfacialcontour.第五十五頁，共七十一頁。Unit14RecommendingcoloranddesignIt’snotbad,isit?Ithinkthispatterniswell-suitedforsquarefacialcontour.Ithinkthisdesignsuitsthisovalfacialcontour.Itsurelooksgoodonyou.Wehavemanypatternsforyoutochoose.Itismadeinthelatestfashionablestyleandimprovedmodel.Yes,it’sbetter,butisstillseemstobeoutoffashion.第五十六頁，共七十一頁。Unit15AboutStockItisinshortsupply.Justamoment,please.Letmecheckonthatforyou.Weareoutofstocknow.Wedonothavewhatyouwant.Lowerpriceonesareoutofstocknow.I’msorry,sir.Butthatmodelisoutofproduction.Ourstorekeepsalargestockofit.Wewon’thaveanystockfortwoweeks.Thatproductsisexpectednottobeavailableforatleastamonth.I’msorry,thisisallwehave.Sorry,butthisisthelargestonewehave.Wehavesomemoreinthestorehouse.第五十七頁，共七十一頁。Unit16AboutOrderingWouldyouliketoorderit?Wouldyouliketogoaheadandplaceanorder?Whendidyouorderit?Sorry,wedon’thaveitatthismoment,butIthinkitcanbeordered.Wouldyouordersomemore?Theyareonorder,sowe’llhaveitsoon.It’sonorder,anditshouldbeherebyFriday.IfIordertoday,howlongwillittaketogetit?Eighttotenworkingdays.Youwillreceiveadiscountbyorderingtoday.Pleasesigntheorderform.MayIhaveyourtelephonenumber.第五十八頁，共七十一頁。Unit17AboutMaterialandQualityThisisnoteasytodiscolor/fade.Thereisnoflawonit.Thismadeofsilver.Thisplating/coatingwilllastalongtime.Thisisadecorativeboxwithasoftpad.Ourproductsare100%trouble-free.Ourqualityiswortheverypenny.第五十九頁，共七十一頁。Unit18DeliveryWouldyouliketohaveitdelivered?Pleaseletusknowinwhattimeyouwanttohaveit.Wecansupplyyouimmediatedeliveryservice.Weareinthebusyperiod.Weareunabletomakeimmediatedelivery.Whatdaywouldsuityou?Wouldyouliketospecifyadate?Wehavedeliveryserviceandtheserviceisextra.Inourstore,deliveryserviceisextra.Theearliestdatemaybethe7th.Itjustdepends.Youwillprobablygetitinabout2days.WouldnextWednesdaybeallright?We’llimmediatelyarrangeforsomeonetodeliverthesetoyourhousefreeofcharge.第六十頁，共七十一頁。Unit19AboutpackingShallIwrapit,madam?Howdoyouwantittobewrapt?Thereisachargeforthebox,willitbeallright?Wouldyouliketowrapitasapackage?Wouldthisbeallright?Shallwetieitwithawrappingbelt?ShallIwrapthemseparatelyorinthepackage.Pleasecheckthethingsinthepackage.Weusuallychargeforthiskindofpacking.Wedon’tcollectpackingcharges.Wenormallyusethispaperonitems,sowillitbeallrightforyou?Wouldyouliketowriteyournamehere?Whatdoesitsay?第六十一頁，共七十一頁。Unit20AfterserviceWhat’sthematter?Whendidyoubuyitfromourstore?Usuallywedon’tprovidearefund.Butyoucanpickandchooseoneuntilyoufindthemostsatisfyinggoods.Sorry,Wecan’texchangediscountsale’sgoods.Wedon’texchangeanyitemsthatareimproperlyusedordamagedbythecustomerhimself.Thebalanceis100yuan.It’s100yuanmorethantheoriginal,isthatallright?I’mnotsureyoucanreturnitaftertwoweeks.I’llhavetoaskthemanager.I’msorrythatIcan’thelpmore.第六十二頁，共七十一頁。Unit20AfterserviceWecan’tgiveyouyourmoneybackbecauseithasbeenused.Wouldyoulikeanevenexchangeorarefund?Goodspurchasedinthisstorearerefundablewithin7days.Becauseitis10dayspastdue.Doyouhaveproofthatyouboughtithere?Wearesorryforthetrouble/inconvenience.Yes,itdoesappearthatway.Isitstillrepairable?Somepartshavebeenbadlydamaged.第六十三頁，共七十一頁。Unit20AfterserviceYoucancarryittotherepairdepartmentandgetitrepaired.Thatbeingthecase,therepairwouldberathercomplex.It’sserious,Ithinkitwillbemoreeconomicaltobuyanewone.Ithinktherewillbeachargesbecausethewarrantyhasexpired.We’llcallyouwhenit’sready.It’snotnecessarytorepairit.Thisishowlongitusuallytakes.第六十四頁，共七十一頁。Unit21AboutbusinesshoursWeareopenfrom10:00a.m.to7:00p.m.Ourstoreisopen/closeat9:00Thewholestorewillcloseat7:00We’rehavingasalefromFeb.16thtoMar.3rd.Ourstoreisopen7daysaweekduringthesummergiftseason.WeareclosedduringtheSpringFestival.Theyear-endgiftseasonis30daysfromtoday.Beingthebusyseason,wehavereadjustourbusinesshours.Nowthetimeisprolongedfortwohours.Itopensat8:30a.m.,andkeepsopentill6:00p.m.第六十五頁，共七十一頁。Unit22IndicatingtheDirectionIt’sintheannexbuilding.Thereisapassagewayupstairs/downstairs.It’sintherear/centre.It’sinfrontoftheelevator.It’snexttoourdepartment.Itisinthecentre,bytheescalator.It’sdownthisaisleonyourright.It’sattheveryend,ontheothersideoftheescalator.Ifyougostraightdown,youwillseeasign.Atthesignturntotheleft.It’srightaheadofyou.第六十