國際著名酒店娛樂部程序英文(6)模板

國際著名酒店娛樂部程序英文(6)模板資料內(nèi)容僅供您學(xué)習(xí)參考，如有不當(dāng)或者侵權(quán)，請聯(lián)系改正或者刪除。ACTIVITIESJOBCATEGORYWINNERASSISTANTACTIVITIESDIRECTORTASKS(CONTINUEDFROMPREVIOUSPAGE)KNOWINGTHETOURSOFFEREDPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESORGANIZATIONOFMINI–TOURNAMENTSKNOWINGHOWTOTEACH&GIVEINSTRUCTIONTOSMALLANDLARGEGROUPSMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSPREPARATIONOFEQUIPMENTFORACTIVITIESPREPARATIONFORLOCALTHEMEACTIVITIESKNOWLEDGEOFCHILDREN’SPROGRAMMESPREPARATIONOFVIDEOSHOWEQUIPMENTHOWTOTEACHCHILDRENISSUEANDRECLAIMOFTOWELSFROMTOWELBURECHILDREN’STALENTSHOW,EVENTANDPREPARATIONCLEANINGOFTHEPOOLANDPOOLAREACARRYINGOUTMISCELLANEOUSACTIVITIESOPERATIONOFCHASEBOATTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONRUNNINGTHEHOBIESTAGGEREDREGATTATAKINGAWATERPOLOACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESLAUNCHINGANDRECOVERINGSAILBOARDS,HOBBIES,ANDOTHERCRAFTSDOINGTHEHOBIEJOYRIDEACTIVITYTAKINGTHECHILDREN’SMEALORGANIZINGTHECHILDREN’SSPORTSDAYORGANIZINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIESACTIVITIESJOBCATEGORYWINNERASSISTANTACTIVITIESDIRECTORTASKS(CONTINUEDFROMPREVIOUSPAGE)CARRYINGOUTTHECHILDREN’STREASUREHUNTCHILDREN’SMOVIECHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCARRYINGOUTTHECHILDREN’SQUIZCARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACECHILDREN’SPAINTINGCOMPETITIONCHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHERMORNINGEVENTTAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE–STRETCHANDPOOLCLASSPREPARATIONOFICECARVINGANDFLAMBEDEMONSTRATIONCLEANINGOFALLCLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFT,INCLUDINGALLEQUIPMENTCLEANINGANDRAKINGOFBEACHGENERALCLEANLINESSOFACTIVITIESAREACARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONGIVINGTHESAILBOARDTHEORYLECTURECARRYINGTHESAILBOARDCOMPETITIONRUNNINGTHESHERATON/REGENTREGATTAEXCURSIONTOTHELOCALSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:======================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.======================================================================PROCEDURE:Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.Showingofdepartmentalandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.Howthedepartmentrelatestootherdepartments–particularlyFoodandBeverage,FrontDesk,Sales.ThepersonnelfunctionsoftheactivitiesDepartment:-Whohiresemployees.Whoorientsemployees.Whoconductsongoingtraining.Complaintproceduresandstyleofmanagement.Whenandbywhommeetingsareheldwithinthedepartment.Disciplinaryaction/probationaryperiod.PROCEDURES:(CONTINUED)Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingthemwillbestressed.Appearancestandards.Allstaffwillbegivenatourofthepropertywithparticularnotbeingtakenof–Ballroom,MaloloLounge,portsO’sCallPoolarea,Makearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.RelationshipwithFishFijiLimitedandotherconcessions.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:MANAGEMENTSKILLSSTANDARD:THEASSISTANTMUSTBEABLETOMANAGETHESTAFFINANEFFECTIVEMANNER.======================================================================PROCEDURE:ThelearningofmanagementskillswillbehandledbythepersonnelDepartment,andacoursewillberuneitherbeforethehotelopeningdate,orafterit,inmoreofanon–goingformat.Detailswillbesupplied.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:SUPERVISIONOFON–GOINGSTAFFTRAININGSTANDARD:THEASSISTANTWILLASSISTTHEACTIVITIESDIRECTORWITHTHEORGANIZATIONANDPREPARATIONOFNO–GOINGSTAFFTRAINING.THETRAININGMUSTBESPECIFICANDRELEVANT.======================================================================PROCEDURE:TheorganizationoftheSheratonFijiissuchthatnodepartmentcanstandstill.Thereforetomaintainthehighstandardsthathavebeenset,anon–goingtrainingprogrammehastobeimplemented.Theprogrammeisaimedatcheckingthattheinitialskillstaughtinthepre–openinghavebeenfullygrasped,andthatthehighstandardcontinuestobemet.Theon–goingtrainingandtestingwillbepreparedlytheactivitiesDirectorandhisAssistantandwillbelargelyimplementedbythelatter.Trainingandtestingwillbecarriedoutinvariousways:Spotcheckingofparticulartasks,andgrading.Verbaltesting,oneonone.Writtentests.Re-Trainingandrecoveringofmaterial.Theresultsofthetestswillbeusedtogradeemployeesandasanindicationwheremoretrainingisneeded.Thison–goingsystemisverynecessityinensuringthatthehighstandardsetintheinitialtrainingiscontinuedandinmanycasesupgraded.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:PREPARATIONOFROSTERSANDREPORTSSTANDARD:THEASSISTANTANDTHESUPERVISORWILLPREPAREWORKROSTERSANDJOBASSIGNMENTSTOTHEHIGHESTSTANDARD.ALLPEAKTIMESWILLBECOVEREDANDALLSTAFFWILLBETREATEDFAIRLY======================================================================PROCEDURE:AssistantActivitiesDirectorisresponsibleforthesubmittingofaweeklyreport.Itwillcoverthreeareas:KingfishersportsTheActivityprogrammeTheActivitiesStaffThosereportswillbeoutlinedlater.InconjunctionwiththeEquipmentSupervisor,theAssistantwillalsohavetoprepareworkrosters.Therostersshouldsatisfycertainrequirements.Eachstaffmembermustdo48hoursofwork,exceptcasualsandparttimers.Allactivitiesshouldhavethecorrectnumberofstaffassignedtothem.Adequatecovershouldbesuppliedfornormallyprogrammedactivities.Anallowanceshouldbeforbusschedules.Staffmustbeavailableforearlymorningcleaningandtheearlyeveningpackingaway–ashiftsystemwilloperate.Therostermustbeflexibleenoughtocoveranyspecialproblemswhichmayarise.PROCEDURES:(continued)Onthecompletionoftheserosters,onaweeklybasis–thesupervisorwillthencirculatethemtothestaffandensurenoproblemswillarise.Heshouldthen,eachevening,preparejobassignmentsforallBeachAttendantsarrival,andtoensurethateachknowswhathewillbedoingonarrival,andtoensuretheearlymorningcleaningonarrival,andtoensuretheearlymorningcleaningisbeingdonetheassignmentswillbeputupontheboardintheBeachBuretheeveningbefore.ItisthejoboftheAssistanttowritetheroastersanditistheSupervisor’sjobtoensurethattheyarecompliedwith.TheSupervisorshouldalsoassignjobstocovereachshiftandeachactivity.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:ASSIGNMENTOFJOBSSTANDARD:======================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:WEEKLYREPORTSONACTIVITIESSTAFFSTANDARD:ALLREPORTSSHOULDBEONTIMEANDSHOULDINCLUDERECOMMENDATIONSANDSUGGESTIONSPROCEDURE:ItisessentialthatallrelevantdepartmentinformationisrelayedbacktotheActivitiesDirector.ForthisreasontheAssistantwillfilloutaweeklyreportThereportwillcoverthreeareas.TheKingfisherSportsWaterconcession–aweeklyprogressreportasoutlinedearlier.TheActivitiesprogramme–itsstrengthsandweaknesseswithrecommendations.Recommendationsaretobeincluded.Thestaff–aweeklyreportcoveringattitude,progressandweaknesses.Recommendationsaretobeincluded.ThisreportwillbediscussedeachweekandmaybroughtupintheActivitiesdepartmentmeeting.Itservesasaguideandasafoundationonwhichtobuildabetterservice.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:CHECKINGONSUCCESSOFACTIVITIESSTANDARD:======================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:TOURDESKORIENTATIONSTANDARD:BOOTHSTAFFWILLHAVEAKNOWLEDGEOFTHEWORKINGSOFTHETOURDESK======================================================================PROCEDURE:TheTourDeskOrientationwillfollowcertainsteps:IntroductionGoalsoftheTourDeskThestructureofcommand–re-outlinedThestructureofthetourdesk–daytodayresponsibilitiesHowtheTourDeskrelatestootherdepartmentsTherulesandregulationsoftheTourDesk,andtheStandardsrequiredThenamesandnumbersofallthepeopletheattendantwillhavetodealwithconfirmationproceduresmeetandgreetetc.Summaryandtestofallinformation,tasks,andprocedures.Thisprocedurewillbecarriedoutintwoways–inatheorylectureandinapracticalwayattheTourDesk,involvingoperationalproceduresandroleplay.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:IMPLEMENTATIONOFAWETWEATHERPROGRAMMESTANDARD:THISPROGRAMMEMUSTBEIMPLEMENTEDQUICKLY,ANDEFFICIENTLY======================================================================PROCEDURE:Intheeventthattheweatherforcesacancellationofthedaysactivitiesprogrammeorapartofit,itisimportanttohavealternativeactivitiesavailable.TheAssistantActivitiesDirectorisresponsibletheformationofawetweatherprogrammeanditscontentwillbeclearedbytheActivitiesDirector.Toimplementsuchaprogrammeatshortnoticecertainstepsshouldbefollowed:EnsurethatalltheindoorvenuesneededareavailableandthenbookthemwiththeCateringmanager.ChangetheActivitiesinformationboardaccordingly,alongwiththeActivitiesphonelinetapeifnecessary.EnsuretheReception,BeachBure,Activities,deskandotheroutletsknowofchangeintheprogramme,andthealternativeevents.Haveanannouncementmade.Re-scheduletheBeachAttendantsaccordinglywiththeassistanceoftheEquipmentSupervisor.EnsurethattheEquipmentSupervisorisawareoftheextraequipmentneedanditsrequiredlocation.PROCEDURES:(continued)Obtainaforecastandgetanindicationoftheweatherpatternandthechancesofarepeatoftheweatherforthenextday–actaccordingly.Beginthewetweathertheprogammeandspecialactivities.Itisessentialtoimplementtheprogrammequicklyandtocaterforguestsneedsefficiently.Itisalsoimportantforchildrentobeadequatelytakencareof.IntheeventofacycloneorhurricanetheAssistantmusthaveapre-preparedprogrammeforthepeopleintheBallroom.Thisprogrammeshouldbepreparednow.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:LIAISONBETWEENTHEACTIVITYDEPARTMENTANDKINGFISHERSPORTSSTANDARD:THEASSISTANTWILLSUCCESSFULLYMONITORTHEOPERATIONANDSTANDARDOFSERVICE,REPORTINGREGULARLYBACKTOTHEACTIVITIESDIRECTOR======================================================================PROCEDURE:KingfishersportsoperatefromonehalfoftheBeachBureandareinvolvedwithallwaterexcursionsandmotorisedwatersports.TheyhavetheirownstaffandequipmentandtheirManagerisMr.PeterRinaldi.Althoughtheyoperateseparately,itisthejoboftheActivitiesDirectortoensurethattheservicetheyofferisuptothestandardsoftherestofthehotel.Todothis,theiroperationmustbemonitored.ThereforeinhisweeklyreporttheAssistantActivitiesDirectormustcover:TheoperationoftheBeachBure.Thehandlingofguests.Thefeedbackfromguests.Thethingsthatgoparticularlywellandparticularlybadly.Theorganizationoftripsgenerally,andthepopularityofeachone.TheAssistantmustalsobeawareofanyequipmentlendingorborrowingandmustmediateandcontroltherelationship,ensuringthatitcontinuesproductively.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:DISTRIBUTIONOFACTIVITIESPROGRAMMESANDMOVIEGUIDESSTANDARD:ALLLITERATUREWILLBEDISTRIBUTEDEFFECTIVELY,CORRECTLYANDONTIME======================================================================PROCEDURE:TheActivityDepartmentwillneedtoensurethattheprogrammesofferedarecirculatedtoallrooms.Itisvitalthatthecorrectinformationgetstotheguestsingoodtime.TheAssistantActivitiesDirectorwillberesponsibleforensuringthatthisiscarriedoutcorrectly.Thefollowinginformationisimportant:TheguidesmustbegiventotheHousekeepingdepartmentforcirculationingoodtime.EnsurethattheHousekeepingdepartmenthasenoughcopiesofallliterature.EnsurethatHousekeepingdepartmenthasenoughcopiesofallliterature.Wheneitherthemoviescheduleortheactivitiesschedulearechanged–theAssistantshouldliaisewiththeHousekeepingdepartmenttoensureathoroughrecallofoldprogrammes,andthepropercirculationofnewones.Programmesmustalsobecirculatedtoallotheroutlets.Suchasthereceptionandactivitiesdeskandtheymustberecalledeffectivelywhentheprogrammesaretobechanged.Itisvitalthatguestsshouldreceivethecorrectinformationatthecorrecttime,andtheAssistantActivitiesDirectorshouldconstantlychecktoensurethisistakingplace.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:PRODUCINGCLEANINGANDMAINTENANCEPROGRAMMESTANDARD:======================================================================PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES ASST.ACTIVITIESDIRECTORHEAD:G.M.APPROVAL:DATE:TASK:OPERATIONOFTHEIN-HOUSEMOVIESCHEDULESTANDARD:THEASSISTANTMUSTKNOWHOWTOSETUPANDPROGRAMMETHEFOURVIDEORECORDERSEACHMORNINGANDTHESYSTEMFOREXCHANGEOFVIDEOS======================================================================PROCEDURE:Thevideosystemmustbeknownfullyasoutlinedinthein-housevideoschedule.Moviesareavailableineachroom.Fourmoviesareavailableeach