2022年8月外文研究報(bào)告digital payments in indonesia

DIGITAL

&

TRENDSDigitalpaymentsinIndonesiaCHAPTER

01OverviewDigitalpaymentusersintheAsia-Pacificregionin2021,bycountryandageUsersofdigitalpaymentsintheAPACregion2021,bycountryandageShareofindividuals18-24years25-34years40%35-44years60%45-54years55-64years80%0%20%100%120%PakistanIndiaPhilippinesChinaIndonesiaVietnamMalaysiaAustraliaHongKongThailandNewZealandSingaporeSouthKoreaJapan4CashlesspaymentsadoptionrateinSoutheastAsiain2021,bycountryCashlesspaymentsadoptionrateSEA2021,bycountryShareofrespondents0%10%20%30%40%50%60%70%80%90%100%97%110%SingaporeMalaysia96%IndonesiaVietnam95%95%Thailand94%PhilippinesCambodiaSoutheastAsia92%68%93%5Description:Accordingtoasurveyfrom2021,theadoptionrateofcashlesspaymentsinSoutheastAsiawas93percent.Singaporehadthehighestadoptionrateof97percentinSoutheastAsia,whiletheadoptionratewas68percentinCambodiain2021R.

eadmoreNote(s):Asia;AugusttoSeptember2021;6,520respondents;18to65yearsSource(s):Clear;VisaInc.TransactionvalueofdigitalpaymentsinSoutheastAsiain2022,bycountryandsegment(inbillionU.S.dollars)DigitalpaymentstransactionvalueinSoutheastAsia2022,bycountryandsegmentTransactionalvalueinbillionU.S.dollarsMobilePOSPayments30DigitalCommerce400102050607080IndonesiaThailandPhilippinesVietnamMalaysiaSingaporeMyanmarCambodiaLaosBruneiTimor-Leste6Description:In2022,SingaporeisexpectedtohavethehighesttransactionalvalueinmobilePOSpaymentsinSoutheastAsiawithavalueofapproximately6.02billionU.S.dollars.Incomparison,digitalcommercetransactionvalueinIndonesiawasforecasttoreach67.83billionU.S.dollarsin2022.ReadmoreNote(s):AsiaSource(s):DigitalMarketOutlookAveragetransactionvalueofdigitalpaymentsinSoutheastAsiaregionin2022,bycountryandsegment(inthousandU.S.dollars)DigitalpaymentsaveragetransactioninSoutheastAsia2022,bycountryandsegmentAveragetransactionvalueinthousandU.S.dollarsMobilePOSPayments2DigitalCommerce3014565.22SingaporeBruneiDarussalamCambodia3.21.561.271.120.220.430.32Laos0.37Malaysia0.980.14PhilippinesTimor-LesteIndonesia0.520.130.160.070.380.050.02Thailand0.78Myanmar0.227Description:In2022,SingaporeisexpectedtohavethehighestaveragetransactionvalueperuserofdigitalcommerceinSoutheastAsiawithavalueofapproximately3.2thousandU.S.dollars.Singaporeisalsoestimatedtohavethehighestaveragetransactionvalueinthemobilepospaymentssegmentat5.22thousanddollars.ReadmoreNote(s):AsiaSource(s):DigitalMarketOutlookCHAPTER

02KeyindicatorsMarketshareofcash,creditcards,andotherpaymentmethodsatpointofsale(POS)inIndonesiain2017,2019,2020and2021Mostpopularin-storepaymentmethodsinIndonesia2017-2021201779%5%201977%6%202053%17%9%202151%19%12%12%4%CashE-wallet,Digital/mobilewalletCreditcard(incl."chargecard"since2021)*Debitcard7%7%8%8%11%%Retailer/bankfinancing(splitofffrom"POSfinancing"in2021)*%%PrepaidcardPOSfinancing*Chargecard*%%%2%%3%3%4%2%%%%9Description:Cashmadeupthemajorityofin-storepaymentsinIndonesiain2021,althoughitsmarketsharedecreasedsignificantlysinceCOVID-19.Thesourcepredictsthatthedominantpositionofcoinsandpapermoneyinphysicalstoresisdeclineinthefuture,withmobilewalletssettotakeover.DigitalpaymentappOvo-usedpredominantlyforonlinefoodandofflinepaymentsatstreetfoodmerchants-isexpectedtobeoneofthemainbenefactorsofthisdevelopment,ifonlybecause[...]ReadmoreNote(s):Indonesia;2017,2019,2020,2021;*Thesourcemadechangestoitscategoriesin2021,seethe"Details"tabformoreinformation.Source(s):GlobalData;IMF;McKinsey;WorldBank;WorldpayDigitalpaymentsmarketrevenueinIndonesiafrom2017to2021,withforecaststo2027(inbillions)DigitalpaymentsmarketrevenueinIndonesia2017-2027140124.42114.86120100806040200102.1991.2181.5172.0963.5940.5328.95201919.613.920172018202020212022*2023*2024*2025*2026*2027*10Description:In2021,therevenueofthedigitalpaymentsindustryinIndonesiareached63.6billionU.S.dollarsandisforecasttocontinuouslyincreaseby52.3billionU.S.dollars(+72.55%)withinthenextyears.Accordingtotheforecastin2027,therevenuewillhaveincreasedfortenthconsecutiveyearsto124.42billionU.S.dollars.Notably,therevenueofthedigitalpaymentsindustrywascontinuouslyincreasingoverthepastyears.ReadmoreNote(s):Indonesia;2017to2021;*Forecast.Allfiguresareestimates.AdetailedmethodologycanbefoundintheDigitalMarketOutlook.includestheonlineprocessedpaymenttransactions,mobilepospaymentsprocessedviasmart[...]ReadmoreSource(s):RevenueofdigitalpaymentsmarketinIndonesiafrom2017to2021,withforecaststo2027,bysegment(inmillions)DigitalpaymentsmarketrevenueinIndonesia2017-2027,bysegmentDigitalCommerceMobilePOSPaymentsDigitalRemittances140,000120,000100,00080,00060,00040,00020,0000115,530.94106,659.1494,885.0984,751.4175,911.1867,314.2759,527.5237,551.2927,118.3618,748.1213,493.03216392.

86327,078.152026*7,721.512027*6,220.121,273.194,691.595,441.33,378.43,978.22,458.251,384.61473.68732.91898.241,049.261,176.82531557.

73232018565.3120172019202020212022*2023*2024*2025*11Description:In2021,therevenueofdigitalcommercesegmentinIndonesiareachedaround59.5billionU.S.dollars.ThedigitalpaymentsindustryinIndonesiaconsistsofthreesegmentsthatareestimatedtoreachanoverallrevenueof123.3billionU.S.dollarsuntil2027.With115.5billionU.S.dollars,thedigitalcommercesegmentisforecasttoremainthebiggestsegmentinthemarket.ReadmoreNote(s):Indonesia;2017to2021;*Forecast.Allfiguresareestimates.AdetailedmethodologycanbefoundintheDigitalMarketOutlook.includestheonlineprocessedpaymenttransactions,mobilepospaymentsprocessedviasmart[...]ReadmoreSource(s):PenetrationrateofdigitalpaymentsmarketinIndonesiafrom2017to2021,withforecaststo2027,bysegmentPenetrationrateofdigitalpaymentsmarketinIndonesia2017-2027,bysegmentDigitalCommerceMobilePOSPaymentsDigitalRemittances100%90%80%70%60%50%40%30%20%10%0%85.46%80.77%77%73.31%69.71%64.1%57.41%50.49%43.9%34.9%26.48%2.72%23.6%22.79%21.63%0.01%2024*22.22%0.01%2025*20.78%0.01%20.69%0.01%21.03%0.01%18.89%0%13.29%0%6.93%0%0%-10%201720182019202020212022*2023*2026*2027*12Description:In2021,thepenetrationrateofdigitalcommerceindustryinIndonesiareached57.41percent.ThedigitalpaymentsindustryinIndonesiaconsistsofthreesegmentsthatareestimatedtohaveapenetrationraterangingbetween0.01percent(digitalremittances)and85.5percent(digitalcommerce)in2027.ReadmoreNote(s):Indonesia;2017to2021;*Forecast.Allfiguresareestimates.AdetailedmethodologycanbefoundintheDigitalMarketOutlook.includestheonlineprocessedpaymenttransactions,mobilepospaymentsprocessedviasmart[...]ReadmoreSource(s):AveragerevenueperuserofdigitalpaymentsmarketinIndonesiafrom2017to2021,withforecaststo2027AveragerevenueperuserofdigitalpaymentsmarketinIndonesia2017-2027600503.19490.925004003002001000462.26437.28414.85400.79402.84293.47243.67209.78198.29201720182019202020212022*2023*2024*2025*2026*2027*13Description:In2021,theaveragerevenueperuserofdigitalpaymentsindustryinIndonesiawasaround400U.S.dollarsandisforecasttocontinuouslyincreaseby100.3U.S.dollars(+24.9%)withinthenextyears.Accordingtotheforecastin2027,theaveragerevenueperuserwillhaveincreasedfortenthconsecutiveyearsto503.19U.S.dollars.Notably,theaveragerevenueperuserofthedigitalpaymentsindustrywascontinuouslyincreasingoverthepastyears.ReadmoreNote(s):Indonesia;2017to2021;*Forecast.Allfiguresareestimates.AdetailedmethodologycanbefoundintheDigitalMarketOutlook.includestheonlineprocessedpaymenttransactions,mobilepospaymentsprocessedviasmart[...]ReadmoreSource(s):NumberofdigitalpaymentusersinIndonesiafrom2017to2021,withforecaststo2027(inmillions)NumberofdigitalpaymentusersinIndonesia2017-2027300250247.26233.97221.07208.57196.4920015010050178.96158.67138.1118.8193.4370.082017020182019202020212022*2023*2024*2025*2026*2027*14Description:In2021,thenumberofdigitalpaymentusersinIndonesiareachedaround158.7millions.ThenumberofusersinthedigitalpaymentsindustryinIndonesiaisforecasttocontinuouslyincreaseby68.3millionusers(+38.17%)withinthenextyears.Accordingtotheforecastin2027,thenumberofdigitalpaymentusersinIndonesiawillhaveincreasedfortenthconsecutiveyearsto247.26millionusers.ReadmoreNote(s):Indonesia;2017to2021;*Forecast.Allfiguresareestimates.AdetailedmethodologycanbefoundintheDigitalMarketOutlook.includestheonlineprocessedpaymenttransactions,mobilepospaymentsprocessedviasmart[...]ReadmoreSource(s):Breakdownofdigitalpaymentusersin2021,byageBreakdownofdigitalpaymentusers2021,byageShareofusers0%5%10%15%20%25%30%35%25-34years35-44years18-24years45-54years32.18%29.08%24.25%14.48%15Description:In2021,mostusersinthedigitalpaymentsmarketinIndonesiawerefromtheagegroupbetween25to34years(32.2percent).Incontrast,peopleintheagebetween45-54yearswereleastrepresented(14.5percent)intheusergroupofthisindustry.ReadmoreNote(s):Indonesia;2021Source(s):CHAPTER

03ATManddebitcardsValueofATManddebitcardtransactionsinIndonesiafrom2017to2021(inquadrillionIndonesianrupiah)ValueofATManddebitcardtransactionsinIndonesia2017-202197.688765432107.476.936.926.22017201820192020202117Description:In2021,thevalueofATManddebitcardtransactionsinIndonesiaamountedto7.7quadrillionIndonesianrupiah.TheATManddebitcardtransactionvalueinIndonesiaincreasedbyaround0.7trillionIndonesianrupiahsincethepreviousyearR.

eadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofATManddebitcardtransactionsinIndonesiafrom2017to2021(inbillions)NumberofATManddebitcardtransactionsinIndonesia2017-202187.247.03765432106.666.415.692017201820192020202118Description:In2021,therewereover7.24billionATManddebitcardtransactionsinIndonesia.TheATManddebitcardtransactionvalueinIndonesiaincreasedbyaround0.7trillionIndonesianrupiahsincethepreviousyearR.

eadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofATManddebitcardsinIndonesiafrom2017to2021(inmillions)NumberofATManddebitcardsinIndonesia2017-2021ATMcardsATM+debitcardsTotal25020015010050226.3221.3213.61204.1183.43174.45164.48155.66161.33152.488.828.858.989.5502017201820192020202119Description:In2021,therewereover226.3millionATManddebitcardsinIndonesia.WhilethenumberofATMcardsdecreased,thenumberofATMcardsthatwerealsofunctioningasdebitcardsincreasedfromthepreviousyearR.

eadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofATManddebitcardoperatorsinIndonesiafrom2017to2021numberofATManddebitcardoperatorsinIndonesia2017-20211201121101091091081008060402002017201820192020202120Description:In2021,therewere108ATManddebitcardoperatorsinIndonesia,showingaslightdecreaseincomparisontothepreviousyear.However,theATManddebitcardtransactionvalueinIndonesiaincreasedbyaround0.7trillionIndonesianrupiahfromthepreviousyear.ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaCHAPTER

04CreditcardsValueofcreditcardtransactionsinIndonesiafrom2017to2021(intrillionIndonesianrupiah)ValueofcreditcardtransactionsinIndonesia2017-202135030025020015010050332.64305.2288.91237.75231.5502017201820192020202122Description:In2021,thevalueofcreditcardtransactionsinIndonesiaamountedto237.75trillionIndonesianrupiah.ThecreditcardtransactionvalueinIndonesiadecreasedsincetheCOVID-19crisis.However,sinceMay2020,Indonesia'scentralbankhascutthemaximumcreditcardinterestratefrom2.25to2percentpermonthtoboostIndonesia'seconomicrecoveryfromthecrisis.ReadmoreNote(s):Indonesia;2017to2021Source(s):IndonesiaCreditCardAssociationNumberofcreditcardtransactionsinIndonesiafrom2017to2021(inmillions)NumberofcreditcardtransactionsinIndonesia2017-2021400340.2535030025020015010050330.15319.29277.05268.2102017201820192020202123Description:In2021,therewere277.05millioncreditcardtransactionsinIndonesia.ThecreditcardtransactionvolumeinIndonesiadecreasedduetotheCOVID-19crisis.However,sinceMay2020,Indonesia'scentralbankhascutthemaximumcreditcardinterestratefrom2.25to2percentpermonthtoboostIndonesia'seconomicrecoveryfromthecrisis.ReadmoreNote(s):Indonesia;2017to2021Source(s):IndonesiaCreditCardAssociationNumberofcreditcardsinIndonesiafrom2017to2021(inmillions)NumberofcreditcardsinIndonesia2017-20212017.491816141210817.2417.2716.9416.5164202017201820192020202124Description:In2021,thenumberofcreditcardsinIndonesiaamountedto16.51million.ThenumberofcreditcardsinIndonesiadecreasedbythreepercentwhentheCOVID-19crisishappenedin2020.Currently,thereare27creditcardissuersinIndonesiaR.

eadmoreNote(s):Indonesia;2017to2021Source(s):IndonesiaCreditCardAssociationNumberofcreditcardissuersinIndonesiafrom2017to2021NumberofcreditcardissuersinIndonesia2017-202130272625252425201510502017201820192020202125Description:In2021,therewere27creditcardissuersinIndonesia,showingaslightincreaseincomparisontothepreviousyear.InIndonesia,creditanddebitcardshavebecomewidelyacceptedasaformofpaymentinrecentyears.ThemostoftenacceptedcardbyIndonesianmerchantsareVisaandMastercard.

ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaCHAPTER

05E-moneyValueofe-moneycardtransactionsinIndonesiafrom2017to2021(intrillionIndonesianrupiah)Valueofe-moneycardtransactionsinIndonesia2017-2021900786.458007006005004003002001000504.96473.44106.78201838.08201720192020202127Description:In2021,thevalueofe-moneycardtransactionsinIndonesiaamountedto786.45trillionIndonesianrupiah.Electronicmoney(e-money)isanon-cashpaymentinstrumentinadditiontocreditcardsanddebitcards.Usersareabletousemoneythatissavedonacard,phone,ortheinternettoconductcashlesspayments.ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofe-moneycardtransactionsinIndonesiafrom2017to2021(inbillions)Numberofe-moneycardtransactionsinIndonesia2017-20211615.0414121088.267.0563.43421.1602017201820192020202128Description:In2021,therewereover8.26billione-moneycardtransactionsinIndonesia.Electronicmoney(e-money)isanon-cashpaymentinstrumentinadditiontocreditcardsanddebitcards.Usersareabletousemoneythatissavedonacard,phone,ortheinternettoconductcashlesspayments.

ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofe-moneycardsinIndonesiafrom2017to2021,bytype(inmillions)Numberofe-moneycardsinIndonesia2017-2021,bytypeChip-basedServer-basedTotal7006005004003002001000575.32495.75432.28363.88292.3231.96167.21111.7255.489079.58202168.460.34201949.0940.9120172018202029Description:In2021,therewereover575.3millione-moneycardsinIndonesia.Electronicmoney(e-money)isanon-cashpaymentinstrumentinadditiontocreditcardsanddebitcards.Usersareabletousemoneythatissavedonacard,phone,ortheinternettoconductcashlesspayments.

ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofe-moneyissuersinIndonesiafrom2017to2021Numberofe-moneyissuersinIndonesia2017-202170606355504030201004034272017201820192020202130Description:In2021,therewere63e-moneycardissuersinIndonesia,showinganincreaseincomparisontothepreviousyear.Electronicmoney(e-money)isanon-cashpaymentinstrumentinadditiontocreditcardsanddebitcards.Usersareabletousemoneythatissavedonacard,phone,ortheinternettoconductcashlesspayments.ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaNumberofe-moneyissuersinIndonesiafrom2017to2021,bytypeNumberofe-moneyissuersinIndonesia2017-2021,bytypeCommercialbanksNon-bankinstitutions50454035302520151054539282218161612121102017201820192020202131Description:In2021,therewere45non-bankinstutionsthatissuede-moneycardinIndonesia,showinganincreaseincomparisontothepreviousyear.Electronicmoney(e-money)isanon-cashpaymentinstrumentinadditiontocreditcardsanddebitcards.Usersareabletousemoneythatissavedonacard,phone,ortheinternettoconductcashlesspayments.ReadmoreNote(s):Indonesia;2017to2021Source(s):BankIndonesiaCHAPTER

06MobilewalletValueofmobilewallettransactionsinIndonesiain2020,withaforecastfor2025(inbillions)TransactionvalueofmobilewalletinIndonesia2020-2025120107100806040282002020202533Description:In2020,thetransactionvalueofmobilewalletsinIndonesiareached28billionU.S.dollarsanditwasforecasttogrowto107billionU.S.dollarsin2025.Amobilewalletisavirtualwalletthatstorespaymentcardinformationonamobiledevice,itiseitherabuilt-infeatureoranappthatcanbeinstalledontosmartphones.ReadmoreNote(s):Indonesia;2020;*Forecast.

ReadmoreSource(s):FortumoNumberofmobilewallettransactionsinIndonesiain2020,withaforecastfor2025(inbillions)TransactionvolumeofmobilewalletinIndonesia2020-20251816161412108641.7202020202534Description:In2020,thenumberoftransactionofmobilewalletsinIndonesiareached1.7billionsanditwasforecasttogrowto16billiontransactionsin2025.Amobilewalletisavirtualwalletthatstorespaymentcardinformationonamobiledevice,itiseitherabuilt-infeatureoranappthatcanbeinstalledontosmartphones.ReadmoreNote(s):Indonesia;2020;*Forecast.

ReadmoreSource(s):FortumoNumberofmobilewalletusersinIndonesiain2020,withaforecastfor2025(inmillions)NumberofmobilewalletusersinIndonesia2020-20252502022001501006350020202025*35Description:In2020,therewere63millionmobilewalletsusersinIndonesiaanditwasforecasttogrowto202millionusersin2025.Amobilewalletisavirtualwalletthatstorespaymentcardinformationonamobiledevice,itiseitherabuilt-infeatureoranappthatcanbeinstalledontosmartphones.

ReadmoreNote(s):Indonesia;2020;*Forecast.

ReadmoreSource(s):FortumoShareofpopulationwhoownedamobilewalletinIndonesiain2020,withaforecastfor2025MobilewalletownershipinIndonesia2020-202590%77%80%70%60%50%40%30%20%10%0%26%20202025*36Description:In2020,26percentofIndonesianpopulationownedamobilewalletanditwasforecasttogrowto77percentin2025.Amobilewalletisavirtualwalletthatstorespaymentcardinformationonamobiledevice,itiseitherabuilt-infeatureoranappthatcanbeinstalledontosmartphones.

ReadmoreNote(s):Indonesia;2020;*Forecast.

ReadmoreSource(s):FortumoCHAPTER

07OnlinebankingForecastoftheonlinebankingpenetrationinIndonesiafrom2010to2025OnlinebankingpenetrationforecastinIndonesia2010-2025403535322930252015105262320181512107543210201020112012201320142015201620172018201920202021202220232024202538Description:ThisstatisticshowsaforecastoftheestimatedonlinebankingpenetrationinIndonesiauntil2025.Itisprojectedtoreach35percentby2025.Thepenetrationratereferstotheshareofthetotalpopulation.Read

moreNote(s):Indonesia;2010-2019;Allvaluesareestimates.Source(s):ShareofpeoplewhoareawareofandinterestedindigitalbankingservicesinIndonesiain2021AwarenessandinterestindigitalbankingservicesamongIndonesians202180%70%60%50%40%30%20%10%0%76%54%MobilebankingOnlinebanking39Description:AccordingtoasurveyonconsumerpaymentbehaviorconductedinSeptember2021inIndonesia,approximately76percentofrespondentsstatedthattheyhadbeeninterestedinandawareofmobilebankingservices.Theconvenienceofaccessingtheiraccountsfromanywhereandnothavingtogotothebanktodofinancialtransactionswasamongthemostcommonreasonsfordigitalbankingusage.ReadmoreNote(s):Indonesia;AugusttoSeptember2021;6,520respondents;18-65years;amongconsumersinSingapore,Malaysia,Thailand,Indonesia,thePhilippines,Vietnam,andCambodiaSource(s):VisaInc.Shareofpeoplewhoarefirst-timeusersofmobilebankingappspriortoandaftertheCOVID-19pandemicinIndonesiain2021First-timeusersofmobilebankingappspreandpostCOVID-19amongIndonesians202190%82%80%70%60%50%40%30%20%10%0%16%PriortoCOVID-19pandemicAfterCOVID-19pandemic40Description:AccordingtoasurveyonconsumerpaymentbehaviorconductedinSeptember2021inIndonesia,approximately82percentofrespondentsstatedthattheyhadbeenusingmobilebankingapplicationsevenbeforetheCOVID-19pandemichitthecountry.Theconvenienceofaccessingtheiraccountsfromanywhereandnothavingtogotothebanktodofinancialtransactionswasamongthemostcommonreasonsfordigitalbankingusage.ReadmoreNote(s):Indonesia;AugusttoSeptember2021;6,520respondents;18-65years;amongconsumersinSingapore,Malaysia,Thailand,Indonesia,thePhilippines,Vietnam,andCambodiaSource(s):VisaInc.ShareofpeopleusingtheinternettopaybillsinthepastyearinIndonesiain2021,bytypeofpopulationPercentageinternetusagetopaybillsIndonesia2021,bytypeShareofrespondents6%0%2%4%8%10%12%Rural4%Urban10%41Description:In2021,aroundtenpercentofurbanpopulationinIndonesiaclaimingtohavepaidbillsonline.Incomparison,aboutfourpercentofruralpopulationinIndonesiahaveusedtheinternettopaybillsinthepastyearR.

eadmoreNote(s):Indonesia;2021;1,000respondents;15yearsandolderSource(s):Gallup;WorldBankCHAPTER

08ConsumerbehaviorPreferencefordigitalversustraditionalbanksamongconsumersinIndonesiain2021ConsumerpreferencesfordigitalversustraditionalbanksIndonesia202160%51%49%50%40%30%20%10%0%TraditionalbanksDigitalbanks43Description:AccordingtoasurveyonconsumerpaymentbehaviorconductedinSeptember2021inIndonesia,51percentofrespondentspreferredtraditionalbanksastheirprincipalbankinginstitutionsoverdigitalones.Traditionalbankshavebeenperceivedastrusted,reliable,andhavinggoodcustomerservice.

ReadmoreNote(s):Indonesia;AugusttoSeptember2021;6,520respondents;18-65years;amongconsumersinSingapore,Malaysia,Thailand,Indonesia,thePhilippines,Vietnam,andCambodiaSource(s):VisaInc.AttitudestowardscashlesspaymentmethodusageamongpeopleinIndonesiain2021OpiniontowardscashlesspaymentsamongIndonesians2021Shareofrespondents20%

30%0%10%40%50%60%70%80%90%ViewcashlessasasaferwaytopayPlantousecashlesspaymentsmoreoftenSupportgovernmentinitiativesofgoingcahslessPrefershopsthatacceptcashlesspayment79%78%73%63%44Description:AccordingtoasurveyonconsumerpaymentbehaviorconductedinSeptember2021inIndonesia,approximately79percentofrespondentsstatedthattheyviewedcashlesspaymentasasaferwayto