實(shí)用商務(wù)英語寫作省一等獎(jiǎng)?wù)n件-Unit-6-

Unit6

SocialCorrespondence(II)1TasksLetterofCongratulationLetterofThanksLetterofComplaintLetterofApology2TasksofLetterofCongratulation1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy3Introduction

4Principles

a)Aletterofcongratulationshouldmakereceiversfeelcertainthatheorshedeservestherecognition;b)Thecongratulatorynoteshouldbebriefandpithy;c)Aletterofcongratulationshouldbesentassoonaspossible;d)Themessageshouldcarryatoneofbeingpositive,natural,warmandsincere.5LayoutAtthebeginningofaletter,congratulatorymessagesshouldbeconveyed.Ifnecessary,lhowyoulearntaboutthegoodnews.Then,explainthereasonswhysendingtheletterofcongratulation.Don’tforgettoexpresshowhappyyouareforhim/her.Finally,endtheletterwithbestwishes.6Dear***Congratulationsonyourrecentpromotionto(position)!

Iknowhowhardyouhaveworkedtoearntherecognitionyoupresentlyenjoyat(nameoffirm),andIfeelthat

theyareverywiseinhavingmadetheirchoice.Ibelievethatyouwillexcelinyournewroleas(position).

Pleaseacceptourbestwishesforyoursuccessinyournewposition.Expressyourcongratulationsattheverybeginning.EndwithbestwishesamanagerMaggie:Statethereasonforcongratulationandconveythepraise.themanager!PPG

CompanyLayout7SampleofLetterofCongratulation

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congratulationsonone’saward8SampleofLetterofCongratulation–congratulationsonone’snewbusinessDearMr.Hadson,Onlookingthroughtoday’snewspaper,Ilearntwithgreatdelightthatyouhavestartedyourownbusiness,acoffeeshop.IamsoproudofyouthatIwritetocongratulateonyouwithoutanyhesitation.Iknowthishasmeantyearsofhardworkonyourpart,anditisabiggoalyouhaveachieved.IbelievethatyournewbusinesswillbeagreatsuccessandIsincerelyhopethatyouwillfindinthisnewventurethehappinessandsatisfactionthatyoudeserve.Myverybestwishes!Sincerelyyours,Mike9Exercises

10Exercises

2.TranslatethefollowingsentencesintoEnglish:1)祝賀你所取得的成功。

Congratulationstoyouonyoursuccess.

2)我要為你的成功向你表示熱烈的祝賀。

Iwouldliketoconveymywarmcongratulationstoyouonyoursuccess.3)我們祝你們倆幸福到永遠(yuǎn)。

Wewishyoubothalifetimeofhappiness.

11Exercises

3.CompletethecongratulationletteraccordingtotheChineseinformation:DearYuanXiao,Ihavejustheardfromaformerclassmatethatyou’vegotyour1.____________(文學(xué)碩士).2.____________(祝賀)！IhaveseenyouworkhardinyourstudiesinthepastyearsandI3.____________(非常欽佩你).Ibelieveyouwillbesuccessful4.____________(文學(xué)領(lǐng)域).Wishyouaneven5.____________(光明的未來).Yours,LinLi12Exercises

3.Key:1.MasterofArts2.Congratulations3.admireyouverymuch4.inthefieldofliterature5.brighterfuture13CaseStudyWriteacongratulationletteraccordingtotheChineseinformationgivenbelow.

約翰聽到羅斯被提升為ABC公司的銷售經(jīng)理，寫信給她表示祝賀，認(rèn)為該公司有這么一位積極進(jìn)取、勤奮努力的人負(fù)責(zé)銷售運(yùn)作真是幸運(yùn)。并祝她未來取得更大的成就。14AnswerforReferenceDearRose,IwaspleasedtohearthatyouhadbeenpromotedtosalesmanagerofABCCompany.Congratulations!ABCCompanyiscertainlyluckytohavesuchanaggressiveandhardworkingpersoninchargeofitsmarketingoperations.Wishyouevengreatersuccessinthefuture.

Yours,John15TasksofLetterofThanks1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy16Introduction17Principlesa)Aletterofthanksshouldbewordedappropriay,formostpeoplecansensethesincerityfromit;b)Thecontentofaletterofthanksshouldbeclear,concise,andavoidbeinglongwinded;c)Thelettershouldbewrittenandmailedtimelyinarespectfulmanner;d)Addressthelettertoaspecificperson,nottoanorganization;e)Aletterofthanksshouldbewritteninanatural,warmandfriendlytone.18LayoutAtthebeginningofaletterofthanks,lthereceiverwhatyouaregratefulfor.Then,projectyourgratitudebydescribingthedetailsoftheoccasion.Aletterofthanksshouldbeclosedwithacoupleofsentences,forexamplesendingbestwishes.19SampleofLetterofThanks

–Thanksforcongratulationsonpromotion20SampleofLetterofThanks

–ThanksforcongratulationsonawardDearMs.Ma

Manythanksforyourthoughtfulnotesandnicewordsabouttheawardpresentedtome.Ofcourse,Iamhappywiththeaward.However,Iregardsuchanawardastheachievementofthewholeteamandthepeoplewhocaresaboutme,likeyou.

Itisverykindofyoutosupportmefromtheothersideoftheworld,whichIamsoappreciated.Thankyouagainforyourgoodwishesandmayourpleasantfriendshipcontinuetoexpandinfuture.Iamlookingforwardtomeetingyouandworkingwithyou.

Yourstruly,Qi

Shen21SampleofLetterofThanks

–Thanksforofferinginformation22SampleofLetterofThanks

–thanksforwarmreception23Exercises

1.TranslatethefollowingsentencesintoChinese:1)Thisistothankyouforyourcooperationonthismatter.

感謝您在此事上對(duì)我的協(xié)助。2)I’dliketotakethisopportunitytoexpressmygratitudetoyourhelp.

我想借此機(jī)會(huì)感謝您對(duì)我的幫助。3)Yourkindnessishighlyappreciated.

非常感謝您的好意。24Exercises

25CaseStudyDirections:Writealetterofthanksaccordingtothefollowingsituation.OnceyouwereillandwerehospitalizedforafewweeksintheChaoyangMedicalCenter,Taiyuan,ShanxiProvince.Duringyourstaytheentirestaffwerekindtoyou.Whenyoucamebackhome,youwrotethemaletterofthanks.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.26AnswerforReferenceJune12,2014

DearSir/Madam,

I’mwritingtoextendmyheartfeltthankstoallthenursesanddoctorsinyourhospital.

Lastmonth,whileIwasonabusinesstripinTaiyuan,Shanxiprovince,Isufferedfromabadcoldandafever,soIwassenttoWardRom201,ChaoyangMedicalCenter.Duringmystayathospital,nursesondutypatientlytookmytemperature,regularlyexaminedmybody,andoftenfedmealstome.Inaddition,doctorsprescribedmethemosteffectivedrugsandgavethebestmedicaladvice.Thankstotheconstantcarefromthehospitalstaff,Irecoveredquickly.NowthatIhavereturnedhome,theexcellentserviceofyourhospitalstillimpressesme.Ibelievethataspatient,Ihavereceivedthemostprofessionaltreatmentandthemostconsideratecare.

Pleaseallowmetoconveymysinceregreetingstowardthedoctorsandnursesthatcontributealltheirefforts,patienceandenergytotheirpatients.Nothingcanexpressmygratitudeexceptmybestwishestothem.Ifyouhaveanythingthatneedsmyhelp,pleasedon’thesitatetocontactme.

Yourssincerely,27TasksofLetterofComplaint1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy28Introduction

29Principles

30Layout313233Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldliketoseeapromptsettlementoftheissue.

希望這件事情可以盡早得到解決。2)Wearefarfromsatisfiedwiththeserviceyouoffer.

我方對(duì)你方提供的服務(wù)深感不滿。3)Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.

貴店店員的愚蠢行為只會(huì)傷害貴店的真誠顧客。34Exercises

35CaseStudyDirections:

假定你是尹麗音女士。你與“春秋旅行社”簽訂了一份赴以色列旅游的合同，但你碰到了許多不盡人意、令人煩惱的問題。如：

1.航班延誤

2.酒店太少

3.飲食不佳

4.導(dǎo)游講解內(nèi)容不詳細(xì)

5.減少某些旅游點(diǎn)

6.增加購物次數(shù)你寫信給“春秋旅行社”設(shè)訴，他們未按合同辦事，要求賠償。36AnswerforReference37TasksofLetterofApology1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy38Introduction

39Principlesa)Choosewordscarefullyandgetthewordsrighttosatisfycustomers’emotions;b)Showyourunderstandingofyourcustomers’positionandyourattitudereallycounts;c)Writealetterofapologyassoonaspossiblewithdignity;d)Ifitisanoccasionthatevokesregretsordisappointments,projectanaturalwarmthandsincerity;e)Expressyourselfclearlyandbrieflyandkeeptheexpressionshort,directandtothepoint;f)Usegeneraltermstoavoidreinforcingtheunpleasantnessforthemistakes;g)Thetoneofaletterofapologyshouldbeconsiderateandrespectful.40LayoutInthebeginning,itisnecessarytoadmitthemistakeyoumadeandmakesincereapologytocustomers.Andthen,thesolutiontosolvetheproblemsshouldbeprovidedtoremedythesituation,suchasreplacementorrefund.Youshouldalsomentionaboutthewishforbeingforgivenasaclosing.4142DearMs.Lee,

Wearewritingthislettertoshowourdeepregretnothavingservedyouwellandapologizeformakingyouhaveanunpleasantexperienceatourstore.Weassureyouthatwhathappenedtoyouisnottypicalofourlevelofservice.Anyway,wewillfollowyoursuggestionstotraintheemployeestoimproveourserviceandwewillalwaysbeworkingtogetherforthegoalofservingcustomerswell.Welookforwardtoyourkindforgivenessandwefeelconfidentthatyouwillbesatisfiedwithbothofourgoodsandservicesnexttime.

Yoursinservice,TommySimpsonCustomerServiceDepartment43Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldsincerelysaysorrytoyou.

我真誠地向您道歉。2)Pleaseforgivemeformyabsence.

請(qǐng)?jiān)徫业娜毕?)I’mwritingtoaskyoutoexcusemefornotbeingabletokeepourappointment.

我寫信給你是希望你原諒我的失約。44Exercises

2.TranslatethefollowingsentencesintoEnglish:1)他被迫作出公開道歉并辭職。

Hewasforcedtomakeapublicapologyandresign.

2)道歉的話又一次冒到了我的嘴邊。

Againasortofapologyarosetomylips.3)我所關(guān)心的不是追究誰的責(zé)任。

Myconcernisnotwithapportioningblame.

45CaseStudyDirections:以MaryWang的名義根據(jù)所給信息寫一封道歉信；3月10日J(rèn)ohnSmith先生來信所要目錄和價(jià)格單不能馬上寄去；印刷商兩周后供貨，屆時(shí)將立即寄上。Wordsforreference:目錄和價(jià)格單

thecatalogueandpricelist印刷商

printers46AnswerforReferenceDearMr.JohnSmith,WearesorrywecannotimmediatelysendyouthecatalogueandpricelistforwhichyouaskedinyourletterofMarch10.Suppliesareexpectedfromtheprintersintwoweeksandassoonaswereceivethem,wewillsendyouacopy.Yoursfaithfully,MaryWang47Writingpractice1:DearYanYu,Iamwritingtoconveymysincerecongratulationsonyourreceivingthedoctorate’sdegreeatPekingUniversity.Iknowthatyouworkedveryhardduringthepastyears,andIamtrulygladtoseeallyoureffortsgetrewards.Thisisalsoanewstartforyou,whichcanbringyoubetteropportunities