2013-8-3酒店服務(wù)英語-初級

IIDialogues會話Dialogue1I'dLiketoCheckoutnow.我想現(xiàn)在結(jié)賬離店。Staff:Goodmorning,howmayIhelpyou?員工：早上好，我能為您服務(wù)嗎？Guest:I'dliketoCheckoutnow.客人：我想現(xiàn)在結(jié)賬離店。Staff:MayIhaveyournameandroomnumber,please?員工：能告訴我您的姓名和房間號嗎？Guest:Black,Room1213.客人：1213房間，我叫布萊克。Staff:Justaminute,please.員工：請稍等。Dialogue2Whenareyouleaving?您什么時(shí)候離開？Staff：YoucheckedinontheeveningofSeptember18th,isthatright?員工：您是9月18日晚上入住的，對嗎？Guest：Exactly.客人：是的。Staff：Whenareyouleaving?Before12:00?員工：您想什么時(shí)候離開，12點(diǎn)之前嗎？Guest：Yes.客人：是的。Staff：I'llshowyouthebillatonce.員工：我馬上給您出世賬單。Dialogue3Hereisyourbill.這是您的賬單。Staff:Hereisyourbill.It'sRMB1680,including10%servicecharge.員工：這是您的賬單。總共1680元，含10%的服務(wù)費(fèi)。Guest：Whatisthisfor?客人：這項(xiàng)是什么費(fèi)用？Staff:It's10%servicecharge.員工：這是10%的服務(wù)費(fèi)。Guest：Oh,yes.Here'sthecash.客人：哦，好的。我付現(xiàn)金，給您。Staff:Thankyou.Hereisyourinvoiceandchange.員工：謝謝，這是您的發(fā)票和找零。Dialogue4Whatcarddoyouhave?您用什么信用卡?Guest：CanIpaybycreditcard?客人：可以刷卡嗎？Staff:Certainly,sir.Whatcarddoyouhave?員工：當(dāng)然可以，先生。請問您用什么卡？Guest:AmericanExpress.Hereyouare.客人：美國運(yùn)通卡，給你。Staff:Thankyou.Pleasesignyournamehere.員工：好的，請您在這簽名。Dialogue5Weofferexchangeservice.我們提供外幣兌換服務(wù)。Guest:Doyouacceptpounds?客人：你們收英鎊嗎？Staff:I'msorrywedon't.Butweofferexchangeservice.員工：對不起，我們不收英鎊。但是我們提供外幣兌換服務(wù)。Guest:Howabouttoday'sexchangerate?客人：今天的兌換率是多少？Staff:It'sabout1000RMBfor100pounds.員工：100英鎊1000元人民幣。Guest:Good.員工：好的。PartⅢWordsandPhrases詞匯與短語checkout結(jié)賬離店minuten.分鐘；一會兒；片刻Justaminute.稍等。inall一共includevt.包括；包含servicecharge服務(wù)費(fèi)cashn.現(xiàn)金invoicen.發(fā)票changen.零錢；找零creditcard信用卡AmericanExpress美國運(yùn)通卡acceptv.接收poundn.英鎊offerv.提供exchangev.兌換raten.比率；價(jià)格exchangerate兌換率PartⅤExercises課后練習(xí)1.Readthefollowingfiguresandsentences.朗讀下列數(shù)字及句子。（1）1567276889356738（2）MayIhaveyournameandroomnumber,please?（3）Hereisyourbill,RMB1680.（4）Hereisyourinvoiceandchange.（5）Weofferexchangeservice.（6）Howabouttoday’sexchangerate?2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Guest:Hereyouare.Staff:_____________________,pleasecheck.Guest:OK.That’sright.Dialogue2Staff:______________________________Guest:OK._________________________?Staff:I’msorrywedon’t,but_____________________.Guest:Thankyouverymuch.Dialogue3Staff:____________________________Guest:Cash,hereyouare.Staff:That’sright,_______________________.Guest:OK.Thankyou!Dialogue4Staff:____________________________Guest:Yes.Staff:____________________________Guest:Thanks.Dialogue5Staff:__________________________Guest:Yes,hereisyourinvoice.Staff:Thankyou,goodbye!Guest:____________________.Haveanicetrip!3.Fillintheblanksandcompletethedialogues.填空并完成下列對話。Staff:Goodmorning,______________________Guest:Goodmorning,I’dliketocheckoutnow.Staff:________________________Guest:MarySmith,Room3026.Staff:Justaminute,thetotal（總計(jì)）isRMB2460.Guest:I’msorry,butIdon’thavesomuchcash（沒那么多現(xiàn)金）._____________________Staff:Yes,whatcarddoyouhave?Guest:Visa.Andhereismypassport.Staff:_____________________________Guest:OK.Thankyou!Staff:Keepyourinvoice.4.Translatethefollowingsentences.翻譯下列句子。（1）您今天退房嗎？（2）您用現(xiàn)金還是信用卡？（3）這是您的賬單，請核對一下。（4）我們可以提供外幣兌換服務(wù)。（5）Hereisyourbill,RMB1680inall（總共）.（6）Whatcarddoyouhave?（7）Howabouttoday’sexchangerate?（8）YoucheckedinontheeveningofSeptember18th,isthatright?PartFourFoodandBeverageService餐飲服務(wù)UnitFourteenDoYouHaveaReservation?第十四單元您預(yù)訂餐位了嗎？PartⅠUsefulSentences常用句型1.Howmanypeople，please?請問共幾位？2.Doyouhaveareservation?您預(yù)定餐位了嗎？3.I’msorry.Wearefullnow.對不起，餐廳已滿。4.ShallIshowyoutoyourtablenow?現(xiàn)在可以帶您到座位嗎？5.Thisisyourmenu，sir.先生，這是您的菜單。PartⅡDialogues會話Dialogues1Howmanypeople，please?請問共幾位？Staff：Goodafternoon，sir.Welcometoourrestaurant.員工：下午好，先生。歡迎光臨我們餐廳。Guest:Goodafternoon.客人：下午好。Staff：Howmanypeople，please?員工：請問共幾位？Guest:Three.客人：三位。Dialogues2Doyouhaveareservation?您預(yù)定餐位了嗎？Staff：Goodevening，sir.Doyouhaveareservation?員工：晚上好，先生。您預(yù)定餐位了嗎？Guest:Yes.客人：有預(yù)定。Staff：MayIhaveyourname，sir?員工：能告訴我您的姓名嗎？Guest:Johnblack.客人：約翰·布萊克。Dialogues3I’msorry.Wearefullnow.對不起，餐廳已滿。Staff：Goodevening，sir.Welcometoourrestaurant.員工：晚上好，先生。歡迎光臨。Guest:Goodevening.Doyouhaveatablenow?客人：晚上好。你們現(xiàn)在還有座位嗎？Staff：I’msorry.Wearefullnow.員工：對不起，餐廳已滿。Guest:Whatapity.客人：太遺憾了！Dialogues4ShallIshowyoutoyourtablenow?現(xiàn)在可以帶您到座位嗎？Staff：Wehaveatableoverthere.員工：我們那邊有個(gè)空桌。Guest:Good.客人：太好了！Staff：ShallIshowyoutoyourtablenow?員工：現(xiàn)在可以帶您到座位嗎？Guest:Thankyou.客人：謝謝。Dialogues5Doyoulikethistable?您喜歡這個(gè)座位嗎？Staff：Thisway，please.員工：這邊請。Guest：OK.客人：好。Staff：Doyoulikethistable?員工：您喜歡這個(gè)座位嗎？Guest：It’sfine.客人：不錯(cuò)。Dialogues6Thisisyourmenu，sir.先生，這是您的菜單。Staff：Pleasetakeyourseat，sir.員工：先生，您請坐。Guest:Thanks.客人：謝謝。Staff：Thisisyourmenu，sir.Wishyouenjoyyourmeal.員工：先生，這是您的菜單。祝您用餐愉快。Guest:Thankyouverymuch.客人：非常感謝！PartⅢWordsandPhrases詞匯與短語peoplen.人們；人fulladj.滿的pityn.憾事Whatapity!太遺憾了！overthere在那里seatn.座位takeone’sseat就坐；入座menun.菜單mealn.膳食；一餐wishv.希望PartⅤExercises課后練習(xí)1.Readthefollowingsentences.朗讀下列句子。（1）Howmanypeople,please?（2）Howaboutthistable?（3）Whichtablewouldyoulike,sir?（4）I’msorry.Wearefullnow.（5）Hereisthemenu.Pleasehavealook.2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Staff:Goodafternoon.Welcometoourrestaurant.___________________________Guest:Yes.Table12.Staff:_____________________________Guest:Thankyou.Dialogue2Staff:Goodevening,madam.______________________Guest:Goodevening.Atablefortwo.Staff:__________________Guest:Thankyou.Dialogue3Guest:Wedon’twantthistable.It’stoocoldhere.Staff:_______________________Guest:Fine.Dialogue4Guest:Goodevening,atableforfourplease.Staff:I’msosorry.______________________Guest:Whatapity!Staff:__________________________Dialogue5Staff:__________________________Guest:Thankyou.Staff:______________________Pleasetakeyourtime.（請慢慢看）3.Translatethefollowingsentences.翻譯下列句子。（1）晚上好，中餐館。能為您服務(wù)嗎？（2）先生，請問一共多少人？（3）這邊請。（4）Doyouhaveareservation?（5）Howaboutthetablenearthewindow,sir?（6）Thisisyourmenu,sir.Wishyouenjoyyourmeal.UnitFifteenHowWouldYouLikeYourSteak?第十五單元您要幾成熟的牛排？PartⅠUsefulSentences常用句型1.Howwouldyoulikeyoursteak?您要幾成熟的牛排？2.Whatsaladwouldyoulike?您要什么沙拉？3.Whatwouldyouliketodrink?您想喝點(diǎn)什么？4.Wouldyouliketeaorcoffee?您想喝茶還是咖啡？PartⅡDialogues會話Dialogues1Whatwouldyoulike,sir?先生，您要點(diǎn)什么？Staff:Goodmorning.MayIhelpyou?員工：早上好。我能為您服務(wù)嗎？Guest:Iwanttohavebreakfasthere.客人：我想在這里用早餐。Staff:Whatwouldyoulike,sir?員工：先生，您要點(diǎn)什么？Guest:Abreadwithacupofcoffee.客人：面包和一杯咖啡。Dialogues2Hoewouldyoulikeyoursteak,sir?先生，您要幾成熟的牛排？Staff:Goodafternoon,sir.Whatwouldyoulike?員工：下午好，先生。請問您吃點(diǎn)什么？Guest:Asteak,please.客人：請給我一份牛排。Staff:Howwouldyoulikeyoursteak,sir?員工：先生，您要幾成熟的牛排？Guest:medium.客人：五成熟的。Dialogue3Whatsaladwouldyoulike,sir?先生，您想要什么沙拉？Staff:Whatsaladwouldyoulike,sir?員工：先生，您想要什么沙拉？Guest:Chef’ssalad.客人：廚師沙拉。Staff:Anythingelse?員工：其他的要嗎？Guest:Nothanks.客人：不要，謝謝。Dialogue4Whatwouldyouliketodrink,sir?先生，您想喝點(diǎn)什么？Staff:Whatwouldyouliketodrink,sir?員工：先生，您想喝點(diǎn)什么？Guest:Aglassofbeer,please.客人：一杯啤酒。Staff:Withorwithoutice?員工：要加冰嗎？Guest:Withice.客人：要加冰。Dialogue5Wouldyouliketeaorcoffee,sir?先生，您想喝茶還是咖啡？Staff:Wouldyouliketeaorcoffee,sir?員工：先生，您想喝茶還是咖啡？Guest:coffee,please.客人：咖啡。Staff:Withmilkorsugar?員工：加糖還是加奶？Guest:Justmilk,nosugar.客人：加奶，不要糖。Dialogue6Whenwouldyoulikeit?您什么時(shí)候需要？Staff:Whatwouldyouliketoorder,sir?員工：先生，您想點(diǎn)什么？Guest:Aglassofjuice.客人：一杯果汁Staff:Whenwouldyoulikeit,please?員工：您什么時(shí)候需要？Guest:Assoonaspossible.客人：盡快。PartⅢWordsandPhrases詞匯與短語breakfastn.早餐；早飯coffeen.咖啡cupn.杯子acupofcoffee一杯咖啡breadn.面包mediumadj,（肉）五成熟的saladn.色拉chefn.廚師長；廚師elseadj.其他；另外glassn.玻璃杯beern.啤酒withprep.有withoutprep.無；沒有；不icen.冰milkn.乳；牛奶sugarn.（食用）糖ordervt.定購；點(diǎn)菜juicen.汁；果汁possibleadj.可能的assoonaspossible盡可能早地；盡快PartⅤExercises課后練習(xí)1.Readthefollowingsentences.朗讀下列句子。（1）Wouldyouliketeaorcoffee?（2）Howwouldyoulikeyoursteak?（3）Whatwouldyoulike?（4）Whatwouldyouliketodrink?（5）Whenwouldyoulikeyourbreakfast?2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Staff:___________________________Guest:Sometoast（土司面包）.Staff:______________________onyourtoast?Guest:Applejam（蘋果醬）.Dialogue2Staff:____________________________Guest:Yes,I’llhavethesteak.Staff:___________________________Guest:Medium.Dialogue3Staff:____________________________Guest:Aglassofjuice.Staff:_______________________,sir?Guest:No,thanks.Dialogue4Staff:__________________________Guest:Ahamburger（漢堡）.Staff:__________________________Guest:Justwater.Dialogue5Staff:___________________________Guest:Acupofcoffee.Staff:_____________________Guest:No,thanks.3.Translatethefollowingsentences.翻譯下列句子。（1）Whatwouldyoulikeforyourbreakfast,madam?（2）Howwouldyoulikeyoursteak,sir?（3）Wouldyouliketeaorcoffee,sir?（4）您什么時(shí)候需要？（5）您要加冰嗎？（6）先生，您想要哪種啤酒？UnitSixteenHaveYouEnjoyedtheDishesofChineseStyle?第十六單元您中餐吃得滿意嗎？PartⅠUesfulSentences常用句型1.Weopenfrom6o’clock.我們從六點(diǎn)開始營業(yè)。2.MayItakeyourordernow?請問可以點(diǎn)餐了嗎？3.Itisthebestwineinchina.這是中國最好的酒。4.Howaboutthecrab?螃蟹怎么樣？5.HaveyouenjoyedthedishesofChinese-style?您中餐吃的滿意嗎？PartⅡDialogues會話Dialogue1Weopenfrom6o’clock.我們從六點(diǎn)開始營業(yè)。Staff:Goodafternoon,sir.MayIhelpyou?員工：早上好。我能為您服務(wù)嗎？Guest:Whenwillyourrestaurantopen?客人：餐廳什么時(shí)候開始營業(yè)？Staff:Weopenfrom6o’clock.員工：我們從6點(diǎn)開始營業(yè)。Guest:Thankyou.客人：謝謝。Dialogue2MayItakeyourordernow?請問可以點(diǎn)菜了嗎？Staff:Excuseme,sir.MayItakeyourordernow?員工：先生，打擾一下。請問可以開始點(diǎn)菜了嗎？Guest:Ineedchicken,mushroomandrice,please.客人：我要一份雞肉、蘑菇和米飯。Staff:Certainly,sir.Anythingelse?員工：好的，先生。還要別的嗎？Guest:Nothing,thanks.客人：不要了，謝謝。Dialogue3Itisthebestwineinchina.這是中國最好的酒。Staff:Whatwouldyouliketodrink,sir?員工：先生，您想喝點(diǎn)什么？Guest:IknownothingaboutChinesewine.客人：我對中國酒一點(diǎn)也不了解。Staff:HowaboutMaotai?ItisthebestwineinChina.員工：茅臺怎么樣？這是中國最好的酒Guest:Soundsgood!Iwilltryit.客人：聽起來不錯(cuò)，我要嘗嘗。Dialogue4Howaboutcrab?螃蟹怎么樣？Staff:Howaboutcrab?員工：螃蟹怎么樣？Guest:Isitfresh?客人：新鮮嗎？Staff:Certainly,madam.員工：當(dāng)然新鮮了，夫人。Guest:Iwillhavethat.客人：那我要一份。Dialogue5It’sourspeciality.這是我們的特色菜Guest:Doyouhaveanyspecialdishes?客人：你們有什么特色菜嗎？Staff:MapoTofu.It’sourspeciality.員工：麻婆豆腐。這是我們的特色菜Guest:Isithot?客人：辣嗎?Staff:Alittle.員工：有一點(diǎn)。Dialogue6Hopetoseeyouagain.期待您下次光臨。Staff:HaveyouenjoyedthedishesofChinesestyle?員工：您中餐吃的滿意嗎？Guest:Ilikeitverymuch.客人：非常滿意。Staff:I’mgladtohearthat,anythingelse?員工：太好了，還要點(diǎn)什么嗎？Guest:Nothanks.客人：不用了，謝謝！Staff:Hopetoseeyouagain.員工：期待您下次光臨。PartIIIWordsandPhrases詞匯與短語o’clockadv.……點(diǎn)鐘bringv.帶來nothingpron.無事；無物；沒什么chickenn.雞；雞肉mushroomn.蘑菇ricen.米；米飯winen.酒soundv.聽起來；聽上去soundgood聽起來不錯(cuò)crabn.螃蟹；蟹肉freshadj.新鮮的specialadj.特別的；特殊的hotadj辣的littlen.沒有多少alittle少量的（地）；稍許的（地）PartVExercises課后練習(xí)1.Readthefollowingsentences.朗讀下列句子。（1）Weopenat6o’clockintheevening.（2）MaotaiisthebestwineinChina.（3）Today’sspecialityiscrab（4）WhynottryMapoTofu?（5）HaveyouenjoyedthedishesofChinesestyle?2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Staff:___________________________Guest:Notreally.Doyouhaveanyspeciallocaldishes（地方特色菜）?Staff:______________________steamedcrab（清蒸螃蟹）？Guest:OK.I’lltrythat.Dialogue2Staff:___________________________Guest:Idon’tknowyet.Canyoucomeback（回來）inafewminutes?Staff:Certainly.______________________Dialogue3Staff:MayItakeyourordernow?Guest:___________________________Staff:______________________MapoTofu?Guest:Soundsgood.Dialogue4Staff:___________________________Guest:Ihavenoidea.Wouldyoumakeasuggestion?Staff:______________________Guest:OK.Iwilltakeit.3.Translatethefollowingsentences.翻譯下列句子。（1）先生，打擾下。請問可以點(diǎn)菜了嗎？（2）這是中餐廳，歡迎光臨。（3）今天有什么特色菜？（4）Today’sspecialityiscrab.（5）WuLiangYeisfamousinChina,youcanhaveatry.（6）Weareopenfor24hours（24小時(shí)）.（7）HaveyouenjoyedthedishesofChinesestyle?（8）Hopetoseeyouinourrestaurantagain.PartFiveHousekeepingService客房服務(wù)Unit第十七單元客房中心，我能為您服務(wù)嗎？PartⅠUsefulSentences常用句型1.RoomCenter.MayIhelpyou?2.MayIknowyournameandroomnumber?請問您的姓名和房間號？3.Housekeeping.MayIcomein?客房服務(wù)員，我可以進(jìn)來嗎？4.MayImakeupyourroomnow?現(xiàn)在可以為您打掃房間嗎？5.Sorrytodisturbyou,sir.很抱歉打擾您，先生。6.Ourroomattendantwilldothatatonce.客房服務(wù)員會立即為您做這些事的。PartⅡDialogues會話Dialogue1RoomCenter.MayIhelpyou?Staff:Goodafternoon.Room員工：下午好，客房中心，能為您服務(wù)嗎？Guest:Canyoucleanmyroomnow?客人：能立即打掃我的房間嗎？Staff:Certainly,sir.MayIknowyournameandroomnumber?員工：當(dāng)然可以，先生，能告訴我您的姓名和房間號嗎？Guest:MrBlackfromRoom3306.客人：3306房間，布萊克先生。Dialogue2Roomattendant.MayIcomein?我是客房服務(wù)員，可以進(jìn)來嗎？Staff:Roomattendant.MayIcomein?員工：我是客房服務(wù)員，可以進(jìn)來嗎？Guest:Comein,please.客人：請進(jìn)。Staff:Sorrytodisturbyou,sir.Hereistheextrabedforyou.員工：很抱歉打擾您，先生。這是您要的加床。Guest:Thankyou客人：謝謝。Staff:It’smypleasure.員工：不客氣。Dialogue3MayImakeupyourroomnow?現(xiàn)在可以為您打掃房間嗎？Staff:Housekeeping.MayIcomein?員工：我是客房服務(wù)員，我可以進(jìn)來嗎？Guest:Yes,please.客人：好的，請進(jìn)。Staff:MayImakeupyourroomnow?員工：現(xiàn)在可以為您打掃房間嗎？Guest:Sure.客人：好的。Dialogue4Ourroomattendantwilldothatforyouatonce.客房服務(wù)員會立即為您做這些事的。Guest:Ineedsomefreshtowelsandsomefruits.客人：我需要一些干凈的毛巾和一些水果。Staff:Certainly,sir.Ourroomattendantwilldothatforyouatonce.員工：好的，先生?？头糠?wù)員會立即為您做這些事的。PartIIIWordsandPhrases詞匯與短語RoomCenter客房中心cleanvt.打掃knowv.知道attendantn.服務(wù)員roomattendant客房服務(wù)員comein進(jìn)來disturbvt.打擾housekeepingn.家務(wù)；家政；房防務(wù)工作makeup整理makeuptheroom整理房間；清掃房間freshadj.新鮮的；干凈的toweln.毛巾fruitn.水果PartVExercises課后練習(xí)1.Readthefollowingsentences.朗讀下列句子。（1）RoomCenter.MayIhelpyou?（2）MayIknowyournameandroomnumber?（3）Roomattendant.MayIcomein?（4）MayImakeupyourroomnow?（5）Ourroomattendantwilldothatforyou.2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Staff:Goodmorning.RoomGuest:_________________________________Dialogue2Staff:___________________________________Guest:Yes,please.Staff:Sir.______________________________Dialogue3Guest:Hello,___________________________Staff:Certainly,sir.Ourroomattendantwilldothatforyouatonce.Dialogue4Staff:______________________________,madam.Guest:That’sgreat,thankyou.Dialogue5Guest:_________________________.Whenwillyoumakeupmyroom?Staff:I’msorry.________________________________3.Fillintheblanksandcompletethedialogues.填空并完成下列對話。Guest:Hello.ThisisMr.Brown（布朗）fromRoom705._________________________Staff:Yes,withpleasure.Guest:Myfriendswillcometoseemethisafternoon.Canyou______________________Staff:Noproblem,sir._________________________Guest:Bananas（香蕉）,apples（蘋果）andpears（梨）.Staff:______________________________________Guest:I’dlikesomelilies（百合花）.Staff:Bananas,apples,pearsandsomelilies.Isthatallright?Guest:That’sright.Thankyou.Staff:____________________________4.Translatethefollowingsentences.翻譯下列句子。（1）客房中心，能為您服務(wù)嗎？（2）能告訴我您的姓名和房間號碼嗎？（3）能來打掃我的房間嗎？（4）Iwouldliketohaveanextrabedinmyroom.（5）Sorrytodisturbyou,sir.Hereistheextrabedforyou.（6）Ourroomattendantwilldothatforyouatonce.UnitEighteenWe’llTakeCareofItRightNow.第十八單元我們會立即處理這件事。PartⅠUsefulSentences常用句型1.We’lltakecareofitrightnow.我們會立即處理這件事。2.I’llcalltheSecurityDepartmentatonce.我馬上與保安部聯(lián)系。3.We’llgotoyourroomandhaveacheck.我們馬上去您的房間檢查。4.Pleaseputyourlaundryinthelaundrybag.請將送洗衣服放在洗衣袋里。5.We’llgotoyourroomatonce.我們馬上去您的房間。PartⅡDialogues會話Dialogue1We’lltakecareofitrightnow.我們會立即處理這件事。Staff:Goodevening.Room員工：晚上好，客房中心。我能為您服務(wù)嗎？Guest:Yes.ThisisMr.Blackfrom2202.Theair-conditionerinmyroomdoesn’twork.客人：是的。我是2202房間的布萊克先生。我房間的空調(diào)壞了。Staff:Don’tworry.We’lltakecareofitrightnow.員工：別擔(dān)心，我們會立即處理這件事。Dialogue2I’llcalltheSecurityDepartmentatonce.我馬上與保安部聯(lián)系。Guest:ThisisMrs.BlackfromRoom2203.Mywatchismissing.客人：我是2203房間的布萊克夫人。我的手表丟了。Staff:I’msorry.I’llcalltheSecurityDepartmentatonce.員工：很遺憾聽到這件事。我立即與保安部聯(lián)系。Dialogue3We’llgotoyourroomandhaveacheckatonce.我們馬上去您房間檢查。Guest:I’msorry,Ibrokethelampbesidethebed.客人：對不起，我把床頭燈弄壞了。Staff:Sorrytohearthat.We’llgotoyourroomandhaveacheck.員工：很遺憾聽到這件事。我們會去您的房間檢查。Dialogue4Pleaseputyourlaundryinthelaundrybag.請將送洗衣服放在洗衣袋里。Staff:Housekeeping.HowmayIhelpyou?員工：客房部。能為您服務(wù)嗎？Guest:Yes.ThisisMr.BlackfromRoom2202.Ihavesomeclothestowash.客人：是的。我是2202房間的布萊克先生。我有一些衣服要洗。Staff:Pleaseputyourlaundryinthelaundrybag.We’llgotoyourroomatonce.員工：請將送洗衣服放在洗衣袋里。我們馬上到您的房間來取。PartIIIWordsandPhrases詞匯與短語air-conditionern.空調(diào)workvi.起作用，運(yùn)轉(zhuǎn)正常worryvi.擔(dān)心；發(fā)愁takevt.帶；拿caren.照顧；護(hù)理takecareof照顧；處理rightnow立即watchn.表missingadj.失蹤的；丟失的securityn.安全departmentn.部門securitydepartment保安部breakvt.打破；弄壞lampn.燈besideprep.在……近旁；在旁邊clothesn.衣服；服裝washvt.水洗；洗滌laundryn.要洗的衣服bagn.袋；提袋thelaundrybag洗衣袋PartVExercises課后練習(xí)1.Readthefollowingsentences.朗讀下列句子。（1）Goodevening.Room（2）We’lltakecareofitrightnow.（3）I’llcalltheSecurityDepartmentatonce.（4）We’llgotoyourroomandhaveacheck.（5）Pleaseputyourlaundryinthelaundrybag.（6）We’llgotoyourroomatonce.2.Listentotheshortdialoguesandfillintheblanks.聽下列對話填空。Dialogue1Staff:Goodafternoon,RoomGuest:Theair-conditionerinmyroomdoesn’twork.Staff:__________________________________Dialogue2Staff:Sir.______________________________Guest:OK.Thankyou.Dialogue3Guest:I’msorry,___________________________Staff:Sorrytohearthat._____________________Dialogue4Staff:_______________________I’llgotoyourroomatonce.Guest:Allright.Thankyou.Dialogue5Staff:_________________________Guest:I’mMrs.BlackfromRoom426,____________________3.Fillintheblanksandcompletethedialogues.填空并完成下列對話。St