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目錄DaytodayOffice日常事務(wù)1Faxes2TelephoneCalls3MakingTelephoneAppointments預(yù)約4Memos備忘錄5BusinessCorrespondence商業(yè)信函6PlacinganOrder下訂單OfficeTalk辦公室談話7Coworkers同事8Bosses老板9Brainstorming集體討論10Commuting乘公交車上下班11TheWorkingLunch工作午餐BusinessTrip商務(wù)旅行12InternationalBusinessTravel國(guó)際商務(wù)旅行13DressingforBusiness商務(wù)著裝14HotelSituations旅館情景15NegotiatingtheSubway乘地鐵ClientReception接待客戶16ReceivingClients接待客戶17EntertainingClients招待客戶18AccommodatingForeignClients接待國(guó)外客戶19FactoryTours參觀工廠BusinessCommunization商務(wù)交流20PersonalIntroductions個(gè)人介紹21SmallTalks聊天22DeliveringBadNews傳達(dá)壞消息23PoliteQuestions禮貌提問24Farewells道別Negotiation談判25ClarifyingtheStakes說(shuō)明利害關(guān)系26MakingConcessions做出讓步27DiscussingtheBottomLine討論底線28AcceptingandConfirming接受和確認(rèn)29HardBargainersVSSoftBargainers強(qiáng)硬的對(duì)手和溫和的對(duì)手CompanyOrganization公司結(jié)構(gòu)30CEO執(zhí)行總裁31Stockholders股東32BoardofDirectors董事會(huì)33ManagerialStaff管理人員34LaborStaff普通員工MeetingsandInterviews會(huì)議和面談35ExecutingMeetings開會(huì)36PerformanceReviews業(yè)績(jī)?cè)u(píng)估37Agendas會(huì)議議程38MakingRequests提出要求Presentations業(yè)務(wù)陳述39PreparationandDevelopingYourTopic準(zhǔn)備和展話題40IntroductionsandBeginnings介紹和開頭41MakingTransitionsinthePresentation陳述中的過(guò)渡42Conclusions結(jié)論43O&A(QuestionandAnswerPeriod)提問階段Data數(shù)據(jù)處理44Trends趨勢(shì)45Systems制度46Scheduling日程安排47SWOTAn山sis態(tài)勢(shì)分析48StatisticalReports數(shù)據(jù)統(tǒng)計(jì)報(bào)告Technology技術(shù)49Email電子郵件50ComputerTechnology計(jì)算機(jī)技術(shù)51RunninganInternetBusiness網(wǎng)上做生意52ElectronicGadgets數(shù)碼產(chǎn)品53WebbasedMarketing網(wǎng)上營(yíng)銷FinancialTopics財(cái)務(wù)話題54Costing本錢55Budgets預(yù)算56Auditing審計(jì)57TheEconomy經(jīng)濟(jì)58Fundraising集資LegalTopics法律話題59Confidentiality機(jī)密60Lawyers律師61Contracts合同62Copyright版權(quán)63Patents專利64EnvironmentalRegulations環(huán)境條例MarketingTopics營(yíng)銷話題65MarketingSurveys市場(chǎng)調(diào)查66TargetAudience目標(biāo)消費(fèi)者67PrintandMediaAdvertising印刷和媒體廣告68PromotionalEvents促銷活動(dòng)69DevelopingtheMarket市場(chǎng)開發(fā)SalesTopics銷售話題70SellingPoints賣點(diǎn)71TradeShows貿(mào)易展覽72SalesReviews檢查銷售額73ProductDemonstrations產(chǎn)品演示74FollowinguponLeads線索追蹤75CustomerService顧客效勞InternationalTopics國(guó)際話題76Sourcing得到供貨77Export/Import出口/進(jìn)口78ExchangeRates匯率79InternationalGreetingMethods國(guó)際問候方式BigBusiness跨國(guó)公司80Mergers合并81Competition競(jìng)爭(zhēng)82ClimbingtheCorporateLadder進(jìn)入管理層83BranchOffices分支機(jī)構(gòu)84Consulting咨詢EmploymentPractices雇用慣例85FairPay公平薪酬86RecruitingPersonnel人員招聘87Retirement退休88Partnership合作關(guān)系89R&um6s簡(jiǎn)歷90JobInterviews求職面試SocialandEqualityIssues社會(huì)和平等話題91WomenintheWorkforce職業(yè)女性92Discrimination歧視93Welfare福利94LaborUnions工會(huì)95StrikesandDemonstrations罷工和示威游行ContinuingEducation繼續(xù)教育96ManagementTraining管理人員培訓(xùn)97Seminars/Workshops研究會(huì)/研討會(huì)98CompanyRetreats公司培訓(xùn)99Teambuilding團(tuán)隊(duì)建設(shè)100MBA工商管理碩士1FaxesDialogueoneM:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,Hissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.F:WhatifIcan'tspeaktohimdirectly?M:Askhissecretarytofaxthem.It’sthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.F:HowdoIfindMartin’sfaxnumber?Isheinyourrollerdesk?M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.F:Ok,I'llgetonitfirstthing.M:Besureyoudo,IneedthosebriefsASAPDialoguetwoM:Didyouputthismorning'sfaxesonmydesk?I’mwaitingforsomeurgentfaxesfromheadquarters,I'mprettysuretheycameinlastnight.F:Everythingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadable,I'llcallthenandaskthemtorefax.M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.F:Whataboutthatone?M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.2\TelephoneCallsDialogue1A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I’llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.B:Thankyouverymuch.Dialogue2A:Hello,PasadenaInn,thisisSandy,howmayIdirectyourcall?B:I'dliketospeaktosomeoneaboutreservations.A:Icanhelpyouwiththat.Whatdatewouldyouliketomakeareservationfor?B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.A:Oh,I'msorrySir.Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,Hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?B:Whendoyouexpecthimbackin?A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow.Willthatbealright?B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.A:Couldyoupleasespellyourlastnameforme?B:Sure.It'sD-A-R-C-Y.A:Okay.Mr.Darcy,andyourphonenumberis660-843-3233?B:That's3235.A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.3.MakingTelephoneAppointments預(yù)約DialogueoneM:Hello,BillBretonspeaking.WhatcanIdoforyou?F:Hello,Mr.Breton,thisisJennyJenkinsofBradfordandsonsreturningyourcall.I’msorryyoumissedmewhenyoucalledmyofficethismorning.MysecretarysaidyoucalledconcerningourmeetingnextTuesday?M:YesMsJenkins,thankyouforreturningmycall.I’mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?F:Iamsorry.I’mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou?F:Thatshouldbefine.Shallwesayabouttwoo’clock?M:Perfect!Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.F:ThanksBurdon,I’llseeyouonThursday.DialoguetwoF:HelloM:Hello,isDorasavailable?F:ThisisDoras,whoiscallingplease?M:Hi,Doras,thisisMikecallingfromparker’sdentistry.I’mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually,Idoneedtochangethetimeofmyappointment.Ihaveaschedulingconflict,AndIcan’tmakeitthatearly.M:IfIputyouinthatlaterslot,wouldthatworkout?F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o’clock?M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime?F:That’sallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot?M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15F:Wonderful.Thanksverymuch.4Memos備忘錄Dialogue1A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?Whereisanyoneanyway?B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whythemeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?A:Whatmemo?Theyhaven’tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhaven’tseenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,ButIalwaysreadallthememosgoaround;theygodirectlytomyinbox.Areyousureweresendtowholeoffice?B:Itshouldhavegotaroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmessagespostonthebulletinboard?A:I'musuallytoobusytotakeabunchofcoffeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.Dialogue2A:Ms.Dorsen,Ineedtotakeadictationforme,B:Yes,sir.A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?B:Yes,sir,Goahead.A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondenceasofficialmemos,theuseofinstancemessageprogrambyemployeeduringworkhourarestrictlyprohibited.B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunications.B:Butsir,manyemployeesuseinstancemessagingtocommunicatewithclients.A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?B:Thisapplytointernalandexternalcommunications.A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstreceiveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirectlytothedepartmentofhis.B:Isthatall?A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM5/BusinessCorrespondenceDialogueone.A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutMiltoncontract.B:CanIseeitfirstinseconds?A:Sure,hereitis.B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.A:Didtheyaskyoutosentthefilesbeforehand?B:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?A:Idon'tthinkso,whydoyouask?B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.Dialogue2.A:Canyouhelpmeforaminute?B:Sure,whatIcandoforyou?A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommayconcerned.A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",Howisthat?B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwriting,givethemmorereference.A:Like"Regardingournewproductline,wewouldliketoannounceaspecialpricediscount"B:Right,doyouneedthemtorespond?A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshouldIwritethat?B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelayassoonaspossible.Maybeitmorepolitewiththisasearlyasconvenience."B:Great!andwhatdoyouthinkIshouldcloseitwith?A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropertybecauseyoudon'thavethename.Andobviously,shouldhavethem.B:OK,Thanksalotforyourhelp!6PlacinganOrder下訂單Dialogue1A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.Dialogue2A:MayIhelpyou?B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyourcompany,sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?B:ItshouldbeunderLeslieSmith.Thenumberis184796A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?B:Yes.A:Istherethecorrectbillingaddress?B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.B:Thankyou.7Co-WorkersDialogue1A:I'mreallyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.B:Youshouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenvironmentforeverybody.A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.A:Maybethat'swhyhe'ssonice!Dialogue2A:Doyougetalongwithyourco-workers?B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygossip?B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.A:Sohowdoyoudevelopgoodrelationshipsintheoffice?B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenvironment,youshouldbeabletogetalongwithmostofthepeopleyouworkwith.A:Ithinkyou'reright.Butitdoesseemthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.8BossesDialogue1A:Howarethingsattheofficelately?B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusythatIhaven'thadtimetobreathe!A:Thatbad,huh?Whatabouthispersonality?It'saniceguyatleast?B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.A:Whataterribleworkingenvironment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourboss?B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.A:Itmustbeterrible.Whydon'tyoujustquit?B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheproblemis,Ican'tsupportmyselfifIdon'twork.A:Yeah.Butabosslikesthat?Todealwithhimeveryday,youshouldgetaraise!Dialogue2A:Doyougetalongwithyourboss?B:ActuallyIdo.Sheisreallyunderstandingandreasonablemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.A:Whenwasthat?B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.A:Well,heshouldn’thavebeendrinkingonduty.It'syourboss'responsibilitytomakesureemployeesaresafe,andalsodoingtheirjobs.B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?B:Notreally.Allofusattheofficerespectourbossalot.A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.9BrainstormingDialogue1A:Haveyouthoughtupanygoodideasforourbusinessproposal?B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.A:Maybeyoushouldtakeabreak,you'vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn'tverysharpnow.B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.B:Wecoulddothat,butIhatetoputeverythingonhold.A:You'reright,it'snogoodtohavethingsupintheairfortoolong.Dialogue2A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.B:Well,whatdoyousuggest?It'snotthatweareallwastingalotoftime.Factis,we'reunderstaffed.Peoplejusthavetoomuchtodo.A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution.Whatelsecouldbetheproblem?B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.10CommutingDialogue1A:Where'sBill?Theambassador[?m'b?s?d?]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.A:Eventhoughthetrafficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember?B:Oh,that'sright.Well,thetrainshouldn'tbelate.Thatmeansthereisonlyoneexplanation....Billmusthaveoverslept.A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.A:Whydoesn'thejustdrivetowork?B:It'stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.Dialogue2A:Ican'twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.B:Itcan'tbethatbad.A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning;Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday?B:Iridemybike.Idon'tlivetoofaraway,soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.A:I'llbetit'sgoodexercise,too...agoodwaytokeepfit.B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou'restressedoutbyyourcommute,I'mreleasingallthestressofthedaywithmine.011TheworkinglunchDialogue1A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknow....Thingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak....A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....B:It'sokay....I'vealreadyhadseveraldaysinarowworkingthroughlunch....A:Howaboutthis....Wecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.B:Youdon'thavetodothat....A:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I'llcatertoyourtaste.B:ActuallyIdolikeChinese....Let'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood?A:Great.I'llbringthefood.Dialogue2A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup?B:Usuallyforlunch,wedon'thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I'llorderatableforhalf-pasttwelve.Willthatsuityourschedule?A:I'vearrangedtomeetthemattherestaurantattwelve.Canyoumakethereservationalittleearlier?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?A:Yes,we'llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.B:That'llbeprettyheavyforamid-daymeal,don'tyouthink?A:Asalongaswestayawayfr
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