《禮儀介紹英文》課件

IntroductiontoEtiquetteEnglishPPTcourseware目錄TheDefinitionandImportanceofEtiquetteEtiquettenormsfordifferentcasesInternationaldifferencesinetiquetteCultivationandPracticeofEtiquetteTheroleofetiquetteincrossculturalcommunicationSummaryandOutlook01TheDefinitionandImportanceofEtiquetteChapterEtiquettereferstotherulesandstandardsthatgovernsocialbehavior,specificallyinformalorbusinesssituations0102Itincludestheappropriatewaystohave,communicate,andinteractwithothers,inordertomaintaingoodrelationshipsandavoidofferingorinvestigatingothersDefinitionofEtiquetteEtiquetteisessentialforeffectivecommunicationandbuildingtrustIthelpstocreateapositiveandprofessionalimage,whichcanleadtosuccessinbusinessandpersonalrelationshipsEtiquettecanalsohelptoresolveconflictsandmisunderstandingsbypromotingpositiveandconsistentbehaviorTheimportanceofetiquetteIndailylife,etiquettecanbeobservedinthewaypeoplehaverewardsothers,suchasmeeting,introducingthemselves,andofferingseatsIntheworkplace,etiquetteisparticularlyimportant,asitinvolvesinteractingwithcolleagues,superiors,andclientsItincludestopicssuchasproperemailetiquette,businessmeetingetiquette,andtelephoneetiquetteEtiquettealsoappliestootherareas,suchasdining,sportsevents,andothersocialgatheringsTheembodimentofetiquetteindailylifeandwork02EtiquettenormsfordifferentcasesChapterBusinessintroductionsWhenintroducingyourselforothersinabusinesssetting,usingpropertytitlesandformalmeetingsConversationsDuringbusinessconversations,maintaineyecontact,useappropriatelanguage,andavoidpersonaltopicsBusinessmealsWhendiningwithclientsorcolleges,followingthehost'slead,waituntileveryoneispreserved,anduseappropriatetablemenEtiquetteinBusinessOccasionsInsocialsettings,greenotherswarm,usetheirnameswhenpossible,andmaintaineyecontactGreetingsDuringsocialconversations,oidcontrastingtopics,askopenendedquestionstoresourceotherstotalk,andoiddominatingtheconversationConversationsWhenit'stimetoleave,thankthehostsandothersfortheirhospitalityandoffertohelpcleanupifneededPartingEtiquetteinsocialcasesEtiquetteinCateringOccasionsWhenit'stimetoleave,thankthehostsorhostsforthemealandoffertohelpcleanupifneededDepartmentArriveatthecapturedeventontime,greetthehostsorhosts,andfindaplacetositArrivalUseappropriatetablemen,soaswaitinguntileveryoneispreservedbeforeeating,nottalkingwithfoodinyourmouth,andusingthecorrectutensilsTablemenWeddings01Atweddings,followtheconditionsspecifictothecoupleandtheirfamilies,soastheseatingarrangementsandtheorderofeventsFunerals02Atfunerals,focusonthefamily'sprivacyandmaintainafocusedsilenceduringtheserviceParties03Atparties,followthehost'sinstructions,introduceyourselftoothersifyouareunfriendlywiththem,andoffertohelpwithanytasksthatneedtobedoneEtiquetteforotherspecialcases03InternationaldifferencesinetiquetteChapterIntheWest,itiscommontouseaknifeandforkwheneating,whileintheEast,chokesaremorevaluableIntheWest,peopleofhongorshakehandsasaformofgreeting,whileintheEast,amoreformalhandshakeoraslimnodoftheheadismorecommonIntheWest,peopletendtobemoreinformationintheirdress,bothwearingcaseclosuresformostcases,whileintheEast,thereisagreateremphasisonformalityandprotocol,withmoretraditionalattributesexpectedforcertaineventsTableMannersGreetingsDressCodeTheDifferencesinEtiquettebetweentheEastandtheWestJapanInJapan,itisimportanttoshowrespecttoeldersandsuperiorsItiscustomarytobowinofshakehands,anditisconsideredimportanttoeatwhilestandingupIndiaInIndia,thereisastrongemphasisonhospitalityandguestsareconsideredsafeItiscustomarytoservefoodtoguestsandtoshowthemrespectbynoteatinguntiltheyhavestartedGermanyInGermany,functionalityisveryimportant,anditisconsideredimportanttodrivelateforanappointmentorasocialgatheringItisalsocustomarytogiveafirmhandshakewhengreenorparttingTheEtiquetteCharacteristicsofDifferentCountiesHowtorespectandadapttothecompetitionofdifferentcountriesResearchandUnderstanding:Itisessentialtodosomeresearchonthecultureandetiquetteofthecountryyouarevisitingortravelingto.UnderstandingtheirvaluesandconditionswillhelpyouavoidanyculturalfauxpasObservationandAdaptation:Watchhowlocalcontactswitheachotherandtrytoadaptyourbehaviortofitin.Thismayinvolvefollowingcertaincustomsortraditions,oradaptingtospecificrulesofetiquetteRespectandPoliteness:Itisessentialtoshowrespectandpolaritytowardsothers,regulationsoftheircultureorbackgroundThiscanbeachievedbyfollowingbasicrulesofetiquette,suchassayingpleaseandthankyou,apologizingwhennecessary,andshowinggraduationforanykindnessshowntoyou04CultivationandPracticeofEtiquetteChapterGreetingsandintroductionslearnandpracticepointgreetingsandintroductionsinEnglish,includingappropriateuseoftitlesandtermsofaddressTablemenunderstandingandpracticepropertytableetiquette,includingseatingarrangements,useofcutleryandcrockery,andpoliticalbehaviorduringmeetingsCommunicationskillsdevelopeffectivecommunicationskills,includingactivelistening,appropriatequestioning,andexpressinggratitudeCultivategoodetiquettehabitsthroughlearningandpracticeHowtoenhancepersonalimageandatmosphereUnderstandtheimportanceofpresentingawellgroovedandprofessionalappearance,includingappropriateclothing,grooving,andaccessoriesBodylanguagelearntocontrolandexpressemotionsthrougheffectiveuseofbodylanguage,includingposts,legalexpressions,andstylesMindsetcultivateapositivemindsetandattitude,includingselfconfidence,openness,andrespectforothersAppearance010203Businessmeetingsunderstandingandpracticeappropriateetiquetteforbusinessmeetings,includingseatingarrangements,introductions,andmaintainingeyecontactsSocialgatheringslearntonavigatesocialgatheringswitheaseandconfidence,includingappropriateconversationtopics,givingandreceiving,andsocialgradesDiningoccasionsunderstandingandpracticetableetiquetteforbothformalandinformation,includingseatingarrangements,placesettings,andtheproperuseofcutleryandcrockeryHowtodemonstrateappropriateetiquetteindifferentcases05TheroleofetiquetteincrossculturalcommunicationChapter要點三CulturalunderstandingEtiquetteisakeyaspectofunderstandingothercultures,asitprovidesinsightsintovalues,norms,andsocialexpectations要點一要點二ConflictpreventionPropetiquettecanpreventmisunderstandingsandpotentialconflictsbyensuringthatcommunicationisrelevantandsensitivetoculturaldifferencesEnhancedrelationshipsAknowledgeofetiquettecanimprovepersonalandprofessionalrelationshipsbydemonstratingrespectandconsideration要點三TheimportanceofetiquetteincrossculturalcommunicationHowtoovercomeculturalbarriersandestablishgoodinterpersonalrelationshipsResearchandawarenessItisessentialtodothroughresearchonthecultureofthepeopleyouarecommunicatingwith,understandingtheirvalues,conditions,andsocialnormsAdaptingbehaviorBewillingtoadaptyourbehaviortomatchthatoftheotherculture,showingrespectandopennesstotheirwaysCommunicationskillsGoodcommunicationskills,includingactivelisteningandaskingopenquestions,canhelpbuildbridgesandfosterbetterunderstandingBodylanguageUnderstandingandusingappropriatebodylanguageiscritical,asitcaneitherenhanceordetachfromthemessageyouaretryingtoconveyRespectingandhonoringthedifferencesinothersisapowerfulwaytodemonstraterespectandconfidenceUsingformalandrelevantlanguage,aswellasavoidingculturalTaboosorsensitivetopics,canhelpensurethatyourmessageiswellreceivedHonoringdifferencesUsingappropriatelanguageHowtodemonstrateconfidenceandrespectincrossculturalcommunication06SummaryandOutlookChapterEtiquetteisasetofrulesandstandardsthatgovernsocialbehavior,promotingharmonyandrespectbetweenindividualsIntoday'sglobalizedworld,etiquetteiscrucialforeffectivecommunicationandbuildingtrustItisessentialinbusiness,political,andsocialsettings,ensuringsmoothinteractionsandavoidingculturalmisunders