英文禮儀培訓(xùn)課件

EnglishEtiquetteTrainingCourseware目錄IntroductionBasicsocialetiquetteBusinessEnglishEtiquetteEnglishetiquetteforspecialcasesCrossculturalEnglishetiquette01IntroductionChapterEnglishetiquettereferstotherulesandcustomsgoverningpropertyandqualitybehaviorinEnglishspeakingculturesItincludesbehaviorssuchasmeetings,introductions,dining,andothersocialinteractions0102Itisbasedontheassumptionthatthereisaproperwaytohaveindifferentsocialsituations,anditisimportanttofollowtheserulestobeconsideredwellmanagedandrelevantWhatisEnglishetiquetteLearningEnglishetiquetteisimportantbecauseithelpsyouunderstandandrespecttheculturaldifferencesbetweenEnglishspeakingcountiesandyourowncultureItcanalsohelpyoutocommunicatemoreeffectivelywithnativeEnglishspeakers,asitisconsideredimportanttoisolatetheirculturalnormsandexpectationsFinally,learningEnglishetiquettecanhelpyoubuildtrustandgoodrelationshipswithyourEnglishspeakingcolleagues,businesspartners,orfriendsWhylearnEnglishetiquetteEnglishetiquetteisimportantbecauseitisakeyaspectofculturalintelligenceCulturalintelligenceistheabilitytoworkeffectivelywithpeopleofdifferentculturalbackgroundsUnderstandingandfollowingEnglishetiquettecanhelpyoutoavoidmisunderstandingsandconflicts,andcanhelpyoubuildpositiverelationshipswithpeoplefromdifferentculturesInbusinesssettings,knowingandpracticingEnglishetiquettecanhelpyoumakeagoodimpressiononyourclientsorbusinesspartners,whichcanleadtomoresuccessfuloutcomesinyourworkTheImportanceofEnglishEtiquette02BasicsocialetiquetteChapterGreetingStylesCasualmeetings:"Hey,how'sitgoing?""Goodmorning/afternoon/evening,[name]."Greeting&IntroductionWhentoshakehands:OnformaloccasionsorwhenintroducedforthefirsttimeGreeting&IntroductionIntroduction"Allowmetointroduce[name].""I'dlikeyoutomeet[name]."Greeting&IntroductionThehostorthemostseniorpersonshouldbeseatedattheheadofthetableKnifeandfork:UsetheforkinthelefthandandtheknifeintherighthandWaituntileveryoneispreservedbeforestartingtoeatSeatingArrangementsGuestsareseatedaccordingtotheirrankorimportanceElbowsoffthetable:Maintainapropertypost010203040506TableEtiquetteBusinessEtiquetteEmailProtocolUseaformaltoneandaddresstherecipientpropertyKeeptheemailbriefandtothepointWhentouseemailvsphone:Emailforroutingmatters,phoneforagentorpersonalmattersBusinesscards:ExchangebusinesscardswithcautionandrespectReplyprompttoemailsGiveGivingEtiquetteChooseagiftthatsuitstheocclusionandtherecipient'spreferencesWrapthegiftpropertyandtiearibbonifapplicableGivegivingandreceivingWaituntiltherightmomenttogivethegift,usuallyattheendofthevisitGivegivingandreceiving03Waituntilthegifthasleftorisnotlookingbeforeopeningthegift01ReceivingGifts02ExpressgraduationandrecommendationforthegiftGivegivingandreceiving01AnsweringthePhone020304AnswerpromptandstateyournameclearlyUseafriendlytonewhenansweringIfyoumissacall,returnitassoonaspossibleTelephoneEtiquette03BusinessEnglishEtiquetteChapterBusinessMeetingEtiquette:ArrivalandGreeting-Arrivalatthemeetingontime,greettheotherattendees,introduceyourselfifnecessaryBusinessMeetingEtiquette:SeatingArrangements-Beawareofseatingarrangements,allowseniorormoreimportantattendeestotaketheseatsfirstBusinessMeetingEtiquette:IntroductionandRollCall-Introduceyourselfandothersifnecessary,takerollcalloraheadcounttoconfirmeveryone'sattentionBusinessMeetingEtiquette:AgendaandObjectives-BrieflyexplaintheagendaandobjectivesofthemeetingtoensureeveryoneknowswhattoexpectBusinessMeetingEtiquette:RespectfulBehavior-Beattentiveofothers'opinionsandideas,avoidingdominatingthediscussionorinterruptingothers0102030405BusinessMeetingEtiquetteBusinessNegotiationEtiquetteBusinessNegotiationEquation:Preparation-Dothroughresearchontheotherparty,understandtheirinterestsandneeds,prepareoffersandcounteroffersBusinessNegotiationEtiquette:OpeningStatements-Makeclearanddecideopeningstatementstopresentyourpositionandgoals,bewillingtolistentotheotherparty'sopeningstatementsaswellBusinessNegotiationEquation:ProposalsandCounteroffers-Makereasonableproposalsandcounteroffers,beflexibleandwillingtonegotiate,respecttheotherparty'stimeandlimitsBusinessNegotiationEquation:ClosingtheDeal-Ensurealltermsandconditionsareclearandagreedupon,shakehandsonthedeal,followupwithawrittenagreementforfurtherreferenceBusinessLetterEtiquetteBusinessLetterEtiquette:FormatandLayout-Useproperletterhead,includingthedate,recipient'saddress,subjectline,andclosingBusinessLetterEtiquette:SalutationandComplementaryClose-Useappropriatesalesandclosingformulas,maintainaprofessionaltonethroughoutBusinessLetterEtiquette:BodyContent-Writeclearlyandconcisely,oidusingcolloquiallanguageorabbreviations,sticktothepointandoiddivisionsBusinessLetterEtiquette:Signatures-Ensurethattheletterissignedbytheappropriateperson,iftherearemultiplesignatures,listthemindescendingorderofimportanceBusinessSpeechEtiquetteBusinessSpeechEtiquette:Preparation-Prepareaclearoutlineofyourspeech,practicedeliveryifnecessary,familiarizeyourselfwiththespeakingvesselBusinessSpeechEtiquette:OpeningStatement-Makeastrongopeningstatementtocapturetheaudience'sattention,introducethetopicandoutlineyourmainpointsBusinessSpeechEtiquette:ContentDelivery-Speakclearlyandconfidently,useappropriatelanguageandtone,maintaineyecontactwiththeaudience,usevisualaidsifnecessaryBusinessSpeechEtiquette:Conclusion-Summarizeyourmainpoints,leaveastrongimpressionwithamemorableending,thanktheaudiencefortheirattention04EnglishetiquetteforspecialcasesChapterDressappropriateAttendanceatapartyrequiresappropriateattention,dependingonthetypeofpartyandinvitationArrivinglatetoapartycanbedisruptiveanddisruptivetothehostandotherguestsOnarrival,makesuretointroduceyourselftothehostandotherguestsDuringtheparty,engageinpoliticalandinterestingconversations,avoidinginappropriatetopicsArriveontimeIntroductionConversationsEtiquetteforattendingpartiesIfyoureceiveadinnerpartyinvitation,replypromptlytoindicateyourattentionorreturnsAcceptingtheinvitationArriveatthehost'shomeprompt,allowingtimeformeetingsandsettlinginArrivingontimeDuringthemeeting,maintaingoodtablemen,soaswaitingtobepreserved,usingappropriatecutlery,andnotspeakingwithyourmorefullDinnertableetiquetteEngageinpoliticalandinterestingconversationswithyourhostsandfollowingguests,avoidingpersonaltopicsandcontrastingsubjectsConversationsEtiquetteforattendingadinnerpartyWearappropriateattributefortheweddingceremonyandreception,commonlydressingformallyAttentionGiftsConversationsAttentionbehaviorIfinvited,itiscustomarytobringawettinggift,whichcanbeacashgiftoraphysicalgiftDuringtheceremonyandreception,offeryourconversionstothenewlywedsMaintainattentionbehaviorthroughouttheevent,avoidingdisruptiveorinappropriateactionsTheetiquetteofattendingawedding01Dressappropriatelyandattentivelyforthefunctionalservice,usuallyindarkcolorsandformalattireAttention02ObservethemovingperiodbyexpressingdegreestothebereavedfamilyandshowingrelevantbehaviorMovingperiod03Avoiddisruptiveordisruptivebehaviorduringthefunctionalservice,suchasloudtalkingorinappropriatedisplaysofemotionRespectfulbehavior04Ifyouwishtosendasymphonycard,addressittothebereavedfamilyandsenditpromptlyafterthefundSympathycardsEtiquetteforattentionfuels05CrossculturalEnglishetiquetteChapterGreetingsandintroductionsAmericanstendtobedirectandinformativewhengreetingandintroducingthemselvesTheyoftenusefirstnames,handshakeiscommon,andeyecontactisessentialTablemenAmericansplaceemphasisonbeingindependentandselfreliantatthetableTheyofteneatwithforksandknots,anditisbelievedthatthepointistowaituntileveryoneispreservedbeforestartingtoeatCommunicationstyleAmericanspreferadirectandhonestcommunicationstyleTheyvalueopenness,efficiency,andalayerofformalityincommunicationAmericanEnglishEtiquetteGreetingsandintroductionsBritishpeopleareknownfortheirliteracyandformalityinGreetingsandintroductionsTheyoftenusetitlessuchas"Mr."or"Ms."whenaddressingsomeone,handshakeiscommon,andeyecontactisessentialTablemenBritishhaveareportfortheirrigoroustablemenThey