日常工作常見(jiàn)英文課件

CommonEnglishcoursewarefordailyworkCATALOGUE目錄IntroductionandSelfIntroductionDailyOfficeEnglishBusinessEnglishEnglishforotherscenarios1.3Englishlanguageforhotels2BankEnglish,01IntroductionandSelfIntroductionPrepareashortselfintroductionthatincludesyourname,whereyouarefromyourcurrentjob,andanyrelevantexperienceorskillsyouhaveSpeakclearlyandconfidently,usingsimplelanguagetohelpothersunderstandwhoyouareandwhatyoucandoSelfintroductionIntroduceotherstothegroupbyprovidingabriefoverviewoftheirbackground,job,andanyrelevantexperienceorskillstheyhaveUseappropriatelanguageandafriendlytonetohelpcreateasenseofcamaraderieandbeingwithinthegroupIntroduceothers02DailyOfficeEnglishGreetingWhenmakingaphonecall,startwithagreetingtothereceiverAftermeeting,introduceyourselftothereceiverExplainthepurposeofyourcallEndthecallwithaclosingphraseIntroduceyourselfStatethepurposeofthecallClosethecallMakeaphonecall0102WriteasubjectWhenwritinganemail,startwithaclearanddecidesubjectGreetingBegintheemailwithagreetingtothereaderStatethep…ExplainthepurposeofyouremailProvidedetailsProvideanynecessarydetailsorinformationrelatedtothepurposeoftheemailClosetheemailEndtheemailwithaclosingphrase030405EmailEnglishArriveontimeArriveattheconferenceontimeWhentheconferencestarts,introduceyourselftotheotherparticipantsJointhediscussionandcontributeyourthoughtsandideasTakenotesduringthediscussiontohelpyourememberimportantpointsIntroduceyourselfParticipateinthediscussionTakenotesConferenceEnglish03BusinessEnglishGreetingandintroduction01learnhowtomeetandintroduceoneselfinEnglish,includingstandardgreetings,selfintroduction,andsmalltalkTelephoneetiquette02understandhowtousetelephoneEnglish,includinghowtoanswerthephone,makeanappointment,andleaveamessageVisitorreception03learnhowtoreceivevisitors,includingmeetingvisitors,showingthemaroundtheoffice,andprovidingcoffeeorteaBusinessreceptionOpeningthenegotiationlearnhowtoopenabusinessnegotiation,includingestablishingarelationship,identifyingthepurposeofthenegotiation,andstatingone'spositionFindingcommongroundlearnhowtofindcommongroundwiththeotherpartyinordertoreachaconsensus,includinglisteningtotheotherparty'sopinions,understandingtheirneedsandinterests,andproposingsolutionsClosingthenegotiationlearnhowtocloseabusinessnegotiation,includingsummarizingtheresultsofthenegotiation,statingtheagreementreached,andexpressingthetitletotheotherpartyBusinessnegotiation04EnglishforotherscenariosGreetingRoomserviceCheckinCheckoutHotelEnglish01020304Hello,welcometoourhotelCouldyoupleasetellmewhatkindofroomserviceyouwouldliketoorder?Hereisyourroomkey,theroomisonthethirdfloorPleasetellmeyourroomnumberandthecheckouttimeHello,howmuchdoyouchargeforthisitem?Doyouacceptcreditcards?ShoppingExcuseme,couldyoupleasetellmethewaytothetrainstation?Howlongdoesittaketogetthere?TravelingCouldyoupleasesendmethedocumentviaemail?IneeditformyworkOfficeworkHi,howareyou?It'snicetoseeyouagainParty.2Englishlanguageusedfor051.3EnglishlanguageforhotelsEnglishlanguageproficiencyHotelemployeesneedtohavegoodEnglishlanguageproficiencytocommunicatewithforeignguestsandunderstandtheirneedsLanguagebarrierHotelemployeesneedtobeawareofthelanguagebarrierandtakeappropriatemeasurestoovercomeitCrossculturalcommunicationHotelemployeesneedtounderstanddifferentculturesanduseappropriatelanguageincommunicationwithguests1.3.1CommunicationinthehotelindustryServicequalityHotelemployeesneedtoimprovetheirservicequalityandmeettheneedsofguestsCustomersatisfactionHotelemployeesneedtopayattentiontocustomersatisfactionandtakeappropriatemeasurestoimproveitServicetitleHotelemployeesneedtohaveagoodservicetitletoprovidebetterservicetoguests1.3.2ServicequalityinthehotelindustryHotelroomsneedtomeettheneedsofdifferentguestsandprovideacomfortableenvironmentRoomqualityHotelfoodneedstobedeliciousandnutritious,andmeettheneedsofdifferentguestsFoodqualityHotelrecoveryfacilitiesneedtomeettheneedsofdifferentguestsandprovideacomfortableexperienceRecreationquality1.3.3Productqualityinthehotelindustry062BankEnglish,要點(diǎn)三VocabularyThecoursewillcovercommonwordsandphrasesusedinbanking,includingwordsrelatedtoaccounts,transactions,loans,andinvestments要點(diǎn)一要點(diǎn)二GrammarThecoursewarewillfocusongrammarstructurescommonlyusedinbankingEnglish,suchasformalrequests,confirmations,andagreementsDialoguesThecoursewarewillprovideexamplesofdialoguesbetweenbankstaffandcustomers,allowinglearnerstounderstandthelanguageusedindifferentbankingscenarios要點(diǎn)三2.1CoursewarecontentInteractiveexercisesThecoursewarewillincludeinteractiveexercisestohelplearnerspracticeandmasterthevocabularyandgrammarstructurescoveredineachlessonMultimediamaterialsThecoursewarewillpro