2024年tse崗位職責(zé)6篇

2024年tse崗位職責(zé)6篇

目錄

第1篇clientservicespecialist中央客服專員崗位職責(zé)職位要求

第2篇技術(shù)支持tse崗位職責(zé)

第3篇clientservicespecialist（intern）崗位職責(zé)職位要求

第4篇clientservicespecialist(csc)客服專員崗位職責(zé)職位要求

第5篇itsecurity&systemsupportspecialist崗位職責(zé)職位要求

第6篇技術(shù)支持tse崗位職責(zé)技術(shù)支持tse職責(zé)任職要求

clientservicespecialist(csc)客服專員崗位職責(zé)職位要求

職責(zé)描述：

principalactivities（主要工作內(nèi)容）·becomesfamiliarwithassignedclientsandutisupportingteams（熟悉所負(fù)責(zé)客戶和公司內(nèi)部相關(guān)支持團(tuán)隊(duì)）·centrallyreceivesclientbooking，gainclientshippinginstructionfromclientandinstructbranchtooperateshipment(集中接受客戶托書(shū)，取得客戶運(yùn)輸指示，通知相應(yīng)分公司操作團(tuán)隊(duì)安排)·centrallyreceivesquoteenquiresandcompletequoteontime(集中接受客戶詢價(jià)，按時(shí)完成報(bào)價(jià))·centrallyprovidessystemormanualreportstoassignedclient，likeshipmentstatusupdatereportandtransittimereportandbillingcheckreportetc.(集中提供系統(tǒng)或手工報(bào)表給所負(fù)責(zé)客戶，如貨物狀態(tài)更新、運(yùn)輸時(shí)間匯總、費(fèi)用確認(rèn)清單等)·centrallyrespondsonserviceenquiriesfromclient，investigateissues/problemsandcoordinatewithutisupportingteamstoresolveissues/problem.(集中響應(yīng)客戶服務(wù)方面的疑問(wèn)/反饋，調(diào)查原因并協(xié)調(diào)其他支持團(tuán)隊(duì)解決問(wèn)題)·activelymonitorshotshipmentandspecialshipmentoperationsforeachshipmentmilestones，likeoversize/highvaluegoods，updateresulttoclientontime.(主動(dòng)監(jiān)控急貨和特殊貨物的主要操作點(diǎn)，如超常和高價(jià)值等，及時(shí)更新結(jié)果給客戶)·entersdataintoclientorutiifrequired.(輸入客戶或uti系統(tǒng)所需數(shù)據(jù))skills/background/qualifications/experience錄用條件1.collegedegreeorabove（大?；蛞陨蠈W(xué)歷）2.round3-5yearsworkingexperienceoncustomerserviceoroperationinforwardingindustrial（3-5年國(guó)際貨運(yùn)代理行業(yè)的操作或客戶服務(wù)工作經(jīng)驗(yàn)）3.fluentenglishinoral，writingandlistening(cet-4)（英語(yǔ)熟練，大學(xué)英語(yǔ)四級(jí)水平）4.knowledgeonoperationprocess(airorocean)（了解貨運(yùn)代理作業(yè)流程）5.goodcommunicationskills（良好溝通技巧）6.hardandteamworker（團(tuán)隊(duì)合作，工作努力）7.goodcomputerskills.wellversedinofficesoftware，especiallyonword，excelandppt（良好電腦應(yīng)用技能）

崗位要求：

學(xué)歷要求：大專

語(yǔ)言要求：不限

年齡要求：不限

工作年限：3-5年

技術(shù)支持tse崗位職責(zé)

tse/技術(shù)支持工程師海格電氣(惠州)有限公司海格電氣(惠州)有限公司,海格電氣,海格職責(zé)描述:

1.銷售前期技術(shù)工作支持:技術(shù)宣講,戰(zhàn)略新產(chǎn)品與解決方案的應(yīng)用推廣;審圖報(bào)價(jià)/競(jìng)爭(zhēng)對(duì)手價(jià)格分析、標(biāo)書(shū)制作、標(biāo)書(shū)技術(shù)答疑、技術(shù)培訓(xùn)等;大、小型推廣會(huì)。

2.售后服務(wù):質(zhì)量問(wèn)題處理與標(biāo)準(zhǔn)化流程的執(zhí)行、退換貨的管理、電話咨詢應(yīng)答服務(wù)等;技術(shù)升級(jí)改造、維修服務(wù)、備件更新等。

3.解決方案服務(wù):全生命周期維護(hù)保養(yǎng)、適配改造技術(shù)方案、顧問(wèn)咨詢等。

4.其他工作支持:收集市場(chǎng)信息與調(diào)研、現(xiàn)場(chǎng)技術(shù)支持等。

任職要求:

1.本科以上學(xué)歷,理工科類專業(yè)(電氣自動(dòng)化、機(jī)械、電子技術(shù)等);

2.熟悉中低壓電路、電氣知識(shí),從事電力服務(wù)領(lǐng)域工作經(jīng)驗(yàn)3-5年,良好的溝通能力。

clientservicespecialist（intern）崗位職責(zé)職位要求

職責(zé)描述：

歡迎2015應(yīng)屆畢業(yè)生投遞，畢業(yè)后根據(jù)表現(xiàn)酌情轉(zhuǎn)正！jobresponsibilitiesprovidesdirectcustomerservice，includingprovidingspotquotes，takingbookings，trackingshipments，investigatingbillingissues，reportingservicemetrics，troubleshooting，andproblemsolvingforspecifiedclient(s).workswithutioperationsaroundtheworld，theclientsandsalesteammemberstomaintaincustomersatisfactionandmanagescopeofservice.thispositionreportstothemanager，clientservice.principalactivitiesbecomesfamiliarwithassignedclients，includingkeycontacts，uniquerequirementsandoperatingprocessesfacilitatesrequestsforspotquotes，presentsquotestoclientsforapprovalandadvisesoperationsandffscofacceptedquotescapturesbooking/pick-updetailandinstructsoperatingbranchesthatshipmentsareawaitingprocessingprovidesimmediateresponsetospecialserviceneeds，includingpriorityshipments，oversizeitems，largedistributions，highvalueandtimesensitivedeliveriesmonitorsshipmentsandprovidesupdatestoclientsasrequestedinvestigatesbillingissuesanddevelopssolutionsforproblemstoensureaccurateinvoicesareprovidedtotheclientinatimelymannermonitorsserviceandservicemetrics，includingeditransmissions，andinvestigatesserviceissuesproactively，workingwiththeappropriateteamstoimplementsolutionsandcommunicatethemtotheclientcompletesregularlyscheduledreportsentersdataintoclientoperatingorvisibilitysystemspreferredexperienceandeducationexperienceasafreightforwardingoperatorexperienceinaroleinvolvingextensivecustomercontactcolleaguediploma(orequivalenteducation)englishlanguagefluencyrequiredtechnicalknowledgeandskillsbasicunderstandingofthesupplychainmanagementandlogisticsindustryunderstandingofthefullrangeoffreightforwardingservices，includingordermanagement，movementscheduling，customsbrokerage，monitorandcontrolservices，costoptimization，andvariousindustryspecificrequirementsadvancedskillsinusingmicrosoftexcel(preferred)basic/intermediateskillsinmicrosoftoutlook，word，andpowerpointrequiredknowledge，skillsandabilitiescustomerservice(doeswhatittakestomeetorexceed(internalorexternal)customerexpectations.respondsappropriatelytocustomerneedsorrequests.)interactingwithothers(isfriendlyandopenwhenworkingwithothers.presentsanapproachablestyle.establishesopenandtrustingrelationshipsandtreatsallindividualsfairlyandwithrespect.)maintainingcomposure(stayscalmandcomposedinastressfulsituation.isabletokeepapositivemannerbothinwordsandinactions.)speakingtoothers(speaksclearlyandinamannerthatiseasilyunderstoodbyothers.usescorrectgrammarandwordusage.)beingresourceful(iswillingandabletoquicklyhandleproblemsorissuesastheyarise.workstogetthehelporresourcesneeded.)multitasking(isabletoquicklyandsmoothlyshiftbackandforthbetweentwoormoreactivitiesorsourcesofinformation，ortoperformmultipleactivitiesatthesametime.)focusingondetails(iswillingandabletoattendtothedetailsofkeyjobtasks.appliesthisfocuswhenworkingwithproducts，equipment，schedules，orresourcesonthejob.)beingdependable(showsupatworkontimeandwithnounexcusedabsences.givesenoughnoticeifgoingtobelateorabsent.canbecountedontocompleteworktasksorprojectsasassigned.)thisisaninternshipposition.universitystudentwhichwillgraduatein2015ispreferred.theexcellentstudentswillhavetheopportunityofworkinginutiasformalemployeesaftergraduation.

崗位要求：

學(xué)歷要求：不限

語(yǔ)言要求：不限

年齡要求：不限

工作年限：在讀學(xué)生

技術(shù)支持tse崗位職責(zé)技術(shù)支持tse職責(zé)任職要求

技術(shù)支持tse崗位職責(zé)

技術(shù)支持工程師(tse)北京佩美國(guó)際管理咨詢有限公司北京佩美國(guó)際管理咨詢有限公司，佩美rotometrics為客戶提供一系列的精準(zhǔn)加工產(chǎn)品線，包括精準(zhǔn)的輪轉(zhuǎn)模切(軟模切和硬模切)、磁性輥筒、可調(diào)節(jié)刀版、印刷輥筒、印刷套筒和配件。

positiontitle:technicalsupportengineer

department:technicalsupport

reportsto:generalmanager-asia

directreports:n/a

primaryresponsibility:

therotometricstechnicalsupportengineerisexpectedtoworkcloselywithcustomers，providingdetailedtechnicaladvice，supportandtrouble-shootingondiecuttingandotherrotarytoolingapplications.

dutiesandresponsibilities:

?providethehighestqualityoftechnicalsupportrelatingtoallrotometricsproducts，toourcustomerbasethroughoutchina.

?workingcloselywithourdistributorinchina，oursalesmanagersandcustomersupportrepresentativestoaccuratelyconveytechnicalinformation&requirements.

?carryoutrootcauseanalysisonspecifictechnicalissuesandcomplaints，offeringimmediateortimelysolutionstocustomers，includingcarryingouttechnicalauditsinthecustomer’sstockofmagneticcylinders.

?closeco-operationwithourtechnicalandmanufacturingteaminthailand，usa，australia，uktopinpointanymanufacturingrelatedissuesandtoassistwiththeimplementationofsolutionsandimprovementsaccordingly.

?liaisingwithourteamofengineersandmaterialsspecialistsinthailandandusaandrapidlysupplyingsolutionstospecificprojects.

?toadvisecustomersonspecificapplicationsandtogetherwiththeregionalsalesmanager，offercommerciallysoundsolutionstobothexistingandnewcustomers.

minimumqualifications

knowledge/skills/abilities

?highlyenergetic，abletotravel，stronganalyticalwithcreativethinkingandorganizingskill.

?goodcommandofenglishandcomputerliteracy(msoffice)，possessapositiveattitude，goodinterpersonalskills，clear&effectivecommunicationandpresentationskillsandreportwritingskills

?exceptionallisteningandconflictresolutionskills.

?knowledgeofiso9001-2008and14001-2004.

education/experience

?bachelor’sdegree，orequivalentinengineeringorrelatedfields.

?atleastfiveyearsofexperienceinatechnicalsupportrole，ideallyintheprinting&packagingindustry.

?fluentinwrittenandspokenenglish，multi-lingualpreferred

itsecurity&systemsupportspecialist崗位職責(zé)職位要求

職責(zé)描述：

responsibilities:

workcloselywithglobalitsecurityteamtoensurethelocalactivities&practicesarefullycompliancewithglobal&localitregulation

workcloselywithmanagement，legalandgroupauditortoensurethatpolicies，programsandprocessesareimplemented，communicatedandconsistentlyadministeredincompliancewithorganizationalobjectives，policiesandregulations

assistglobalitsecurityteam&groupauditortoconductregularitaudit

design，deploy，followup&reviewlocalitsecurityassessmentprocess

responsibleforprovidingit&securityknowledgetoendusersacrossgreaterchina(china，taiwan，hongkong&macau，australia)

takepartofsupporttasksonictandapplication，workcloselywithitoperationsteamtodeliverhighqualityservicetoendusers

assistitoperationmanageronotherassignedtasks

requirements&capabilities:

degreeincomputerscience/engineeringwithminimum3years’experienceinsimilarrole

professionalsecuritycertifications(cissp，cisa，cehetc.)preferred

understandingofiso27001andsecuritystandards

abletoprovideadvisoryandconsultationonsecurityrelatedsolutionsanddesign

knowledgeandexperienceinvulnerabilityassessment，penetrationtesting，securityassessmentandsecurityincidentresponse

goodteamworkbutalsoabletoworkindependentlywithminimumsupervision

goodcommunicationskillsinenglishandmandarin

abilitytobeproactive，self-motivatedandself-directed

strongspiritforintensivestudyinnewknowledgeandtechnology

travelingis