暴雪公司顧客滿意度調(diào)查

暴雪公司顧客滿意度調(diào)查1、Howoldareyou?【單選題】○12-18○19-25○26-29○Morethan302、BuytheBlizzardCompanyproductsforyoureconomyhassomeeffect?【單選題】○Yes○No3、HowmanyyearsyouusedBlizzardCompany'sproducts?【單選題】○Never○Lessthan1year○1-3years○4-6years○Morethan6years4、WhyyouwanttobuytheBlizzardCompany’sproducts?【單選題】○Thegamequality○Thegametype○Customerservice○Playgmaesonlinewithyourfriends5、HowmanyBlizzardCompany'sproductsmeetyourexpectations?【單選題】○1-2○3○4○56、WhentheBlizzardCompany’sproductaftertherelease,andafteragapbetweenyourexpectations,youwillbuy?【單選題】○Yes○ThecontrastisnotverybigIwillbuy○No7、ThefollowingwhatfactorsleadtoyougiveuptobuyBlizzardCompany’sproducts?【單選題】○Thepriceistoohigh○Othercompanyshaveabetterproduct.○Notsatisfiedwiththeproducts○Idon'twanttouseasimilarproduct8、Ifothercompany(suchasEA)releasesanewprettygoodgame,whatisyourdecisiontopurchasegame?【單選題】○StillchooseBlizzard!○Purchasethebettergame(EA)!○Purchasebothofthem○Purchasenothing!○Dependonthequalityofthegame9、DoyouthinkBlizzardCompany'safter-salesserviceisgoodornotgood?【單選題】○Good○Notgood10、Themainreasonwhydoyouthinkblizzardcustomerserviceisnotgood?【單選題】○Thelackofcustomerservicetelephone○Delayinsolvingtheproblem○Theproblemcannotbesolved○Servicepersonalhavebadattitude11、Whichisyourpreferredwaytosolvetheproblem?【單選題】○One-to-oneonlineservice○B(yǎng)ytelephone○B(yǎng)ymessagereply○Facetoface12、Howlongtosolve