寫作9投訴申告信市公開課一等獎(jiǎng)省賽課微課金獎(jiǎng)?wù)n件

寫作專題9Aletterofcomplaint投訴信1/36ALetterofComplaint內(nèi)容投訴信通常包含：說明投訴原因并表示遺憾;實(shí)事求是地闡述問題發(fā)生經(jīng)過，切忌夸大其詞;指出問題引發(fā)后果;提出批評(píng)及處理意見，或敦促對(duì)方采取辦法，或提出所希望賠償以及補(bǔ)救方式。語氣投訴信時(shí)語氣要冷靜、鄭重、抑制，無須過于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問題時(shí)盡可能采取被動(dòng)句式，使描述愈加客觀合理。策略投訴信寫作策略Writingprocedure：說明投訴問題一>描述詳細(xì)情況一>期待處理方案complainv.—complaintun.2/36慣用語塊1.埋怨________________________2.表示不滿________________________3.忍受________________________4.對(duì)……滿意________________________5.糟糕服務(wù)________________________6.采取辦法________________________7.處理問題________________________8.預(yù)防……發(fā)生________________________poor\badservicecomplainaboutconvey/expressone’sdissatisfactionaboutputupwith/bear\toleratebecontent/satisfied\pleased\fulfilledwithtakemeasures\steps\actiontodosthdealwith/solvetheproblemprevent\stop\prohibit…fromhappening3/369.調(diào)查此次事件________________________10.以粗魯方式________________________11.向……道歉______________________12.出乎意料______________________13.不用說______________________14.盡快______________________15.把某事切記在心______________________16.更糟糕是____________________________17.讓人失望是______________________________inarudemanner\inanimpolitemannerinvestigate/lookintothematter/incidentmakeanapologyto…/apologizeto…(be)outofone’sexpectationneedlesstosay\letaloneassoonaspossiblekeep\bearsth.inmindwhat’sworse\worsestill\tomakemattersworsetoone’sdisappointment4/3618.全額退款_________________________19.出毛病________________________20.推遲交貨________________________21.重復(fù)，再三______________________22.旅行社___________________________delayindelivering;delaydeliveryThereissomethingwrongwith…;…gowrongoverandoveragain;againandagainatravelagencyafullrefund5/36套用句式我今天寫信是投訴關(guān)于……2.這幾年我對(duì)你們服務(wù)都很滿意，不過我寫信是表示關(guān)于……不滿。Ihavebeencontent/satisfiedwithyourservicefortheseyearsbutIamwritingtoexpress\conveymydissatisfactionabout…Iamwritingtoyoutocomplainabout…Iamwritingtoyouwiththepurposeofcomplainingabout…6/363.我對(duì)……不滿意有一些主要原因。首先，……更糟糕是，……最終，……4.我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)辦法預(yù)防類似事件再次發(fā)生。TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Itismysincerehopethatyouwillinvestigatetheincidentseriouslyandeffectivemeasuresshouldbetakentopreventsuchanincidenthappeningagain.7/365.我要求他當(dāng)面向我道歉。6.你若能盡快采取辦法處理這個(gè)問題，我將感激不盡。Idemandthathe(should)makeanapologytomefacetoface.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.8/36投訴信開頭/結(jié)尾慣用句式和套話投訴信開頭慣用句式和套話：

Iamwritingtocomplain/makeacomplaintabout/that...Iamwritingtoexpressmydissatisfaction/disappointmentabout...Iammostreluctant（不情愿）tocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout...Iwishtodrawyourattentiontotheproblem/fault...thatIbought...9/36投訴信開頭/結(jié)尾慣用句式和套話2.投訴信結(jié)尾慣用句式和套話：Ireallyhopeyouwilltakemycomplainsseriouslyand...Iwouldappreciateitverymuchonconditionthatyouwillgiveimmediateattentiontothismatter.

Iwouldliketohavethismattersettledbytheendof...Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.

Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.10/36模版參考：投訴信

Dear______,Iam______.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout....Thereasonsformydissatisfactionareasfollows.（總體介紹）.Inthefirstplace,______.Inaddition,

______.Underthesecircumstances,Ifindit______（感覺）to______（埋怨方面給你帶來后果）.Iappreciateitverymuchifyoucould______,preferably______,andIwouldliketohavethismattersettledby

______（最終期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.

落款11/36ASample:產(chǎn)品投訴

Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.12/36Practice1:習(xí)作修改(做短文改錯(cuò)，背經(jīng)典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.onaftersenditmonths13/36HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiimpossiblehearingHow∧the14/36Practice2:TopicSentenceTranslation1)我寫信是要投訴你們餐廳服務(wù)差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我寫信是要投訴你們企業(yè)產(chǎn)品質(zhì)量差,并要求你們盡快處理問題。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.15/36Practice2:TopicSentenceTranslation3)他是個(gè)非常沒有耐心人，根本不愿意回到我問題。Heisamanlackinginenoughpatienceandisunwillingtoanswermyquestionsatall.4)我寫信是告訴你們我不滿意在你網(wǎng)站上購(gòu)置鞋子。

IamwritingtoinformyouthatIamnotsatisfiedwiththeshoes(whichwas)boughtonyourwebsite.16/36請(qǐng)依據(jù)括號(hào)給出漢字提醒填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_____________________(使我失望是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)____________________________________________________(課程內(nèi)容簡(jiǎn)單,話題不夠新奇)sothatstudents’interestinEnglishcouldnotbearoused.tomydisappointmentPractice3:PassageCompletionthecoursewassimpleandthetopicswerenotfreshenough17/36(3)_____________(更為糟糕是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat

(4)____________________________________________________________(學(xué)生能夠參加豐富社會(huì)實(shí)踐活動(dòng))butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)________________________(請(qǐng)?jiān)诖颂幒侠淼靥岢瞿阗r償要求),orIshallbeforcedtotakethematterfurther.Yours，LiHua

Worsestillstudents

couldhavechancestoparticipateinvarioussocialpracticegivehalfofmymoneyback18/36牛刀小試1：投訴物品質(zhì)量

假定你是李華，你新買某外國(guó)品牌iPhone5s出了故障，現(xiàn)在你寫信到其企業(yè)反應(yīng)問題。寫作內(nèi)容：

1、購(gòu)置日期：上個(gè)月

2、故障：一周前屏幕(screen)壞了，看不見

顯示內(nèi)容

3、已跟當(dāng)?shù)劁N售商家投訴，但其不能處理

4、要求：更換一臺(tái)新，如不行則要求退

貨，拿回貨款19/361、購(gòu)置日期：上個(gè)月

IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕(screen)壞了，看不見

顯示內(nèi)容

Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟當(dāng)?shù)劁N售商家投訴，但其不能處理

I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.4、要求：更換一臺(tái)新，如不行則要求退

貨，拿回貨款

Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.20/36IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.Itreallybroughtmepleasureatthebeginning.21/36IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.22/36Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.DearSirorMadam,Thanksforyourattention.I’mwritingtocomplainaboutyourproduct.Iamlookingforwardtoyourreply. LiHua23/36AnUpgradedVersionDearSirorMadam,Thanksforyourattention.I’mwritingtocomplainaboutyourproduct.

Lastmonth,Ipurchasedaniphone5sproducedbyyourcompany,

whichactuallybroughtmesomeenjoyment.ButUnfortunately,lastweeksomethingwentwrongwiththescreen,onwhichIcan’tseeanythingatallnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlyto

comebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyouforassistance.It’s

myhopethat

youwouldchangeitforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua24/36牛刀小試2：投訴網(wǎng)上購(gòu)物假設(shè)你叫李華，最近在某英文購(gòu)物網(wǎng)站上購(gòu)置了一雙鞋子，但出現(xiàn)了一些問題。

【寫作內(nèi)容】請(qǐng)給網(wǎng)站寫一封投訴信，包含以下內(nèi)容：

1.寫信目標(biāo)；

2.投訴內(nèi)容；

要求：重新郵寄或退款；

問詢：若寄回，誰負(fù)擔(dān)寄費(fèi)？【寫作要求】

只能使用5個(gè)句子表示全部?jī)?nèi)容。（信開頭和結(jié)尾已給出，不計(jì)入句子總數(shù)。）

DearSir,

Thankyouforyourconsideration______________________________________

_____________________________________________________________________

_____________________________________________________________________

Yourssincerely,

LiHua申購(gòu)情況實(shí)際情況顏色黑色白色碼數(shù)98.5到貨日期4月10日4月20日25/36[例題導(dǎo)寫]1.劃分信息、統(tǒng)籌全文?？砂盐寰湓捫畔澐忠韵拢?1)寫信目標(biāo);(2)申購(gòu)情況;(3)實(shí)際情況;(4)要求;(5)問詢。2.突破難點(diǎn)、正確翻譯。請(qǐng)翻譯：1)在你網(wǎng)站上:2)投訴……:3)從……購(gòu)置……:...4)一雙九碼鞋子:5)寄回:6)為……付款:7)郵費(fèi)8)給某人退款/某人取得退款9）(申購(gòu)情況和實(shí)際情況對(duì)比)我訂購(gòu)是……,但我收到是……1)onyourwebsite2)complainabout...3)purchase/buysth.from...4)apairofsize-nineshoes,apairofshoesofsizenine5)send/post...back6)payfor...7)postage8)givesb.arefund/getone’srefund9)WhatIorderedwas...butIreceived...26/36Onepossibleversion

Dearsir,

I'mwritingtocomplainaboutapairofsneakersI

recentlypurchasedfromyourwebsite.What

Iordered

wasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,there

wasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabove

reasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyor

Ibegivenafull

refund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?

Thankyouforyourconsideration.

27/36牛刀小試3：投訴旅行團(tuán)你參加了某旅行社組織安排云南六天游。以下是旅行社廣告宣傳與你參團(tuán)后實(shí)際情況對(duì)比：[寫作內(nèi)容]請(qǐng)給旅行社寫一封投訴信,內(nèi)容包含：1.寫信目標(biāo)；2.行程安排、酒店住宿旅游廣告宣傳與實(shí)際情況對(duì)比；3.要求退回30%團(tuán)費(fèi),不然將采取深入行動(dòng)。廣告宣傳實(shí)際情況行程安排游覽當(dāng)?shù)厥幹包c(diǎn)僅游覽了八處景點(diǎn),行程乏味酒店住宿入住五星級(jí)酒店,配套設(shè)施齊全配套設(shè)施陳舊,沒有熱水供給28/36[參考范文]

DearSir，

I’mwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakefurtheractionifIdon'tgetfullsatisfaction.29/36牛刀小試4：投訴服務(wù)質(zhì)量假定你是李華，上周六，你有一次不愉快就餐經(jīng)歷，對(duì)餐廳服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。關(guān)鍵點(diǎn)以下：1.問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。2.要求：餐廳賠禮道歉。注意：1.詞數(shù)100左右。2.能夠適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開頭語和結(jié)束語已為你寫好。30/36DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfou