《酒店職場英語》課件-Unit 3 Buffet Service

WorkplaceEnglishforHotel酒店職業(yè)英語

Warming-upExercisesGame:PassingasentenceCompetitioninlines.2.12.22.3

Warming-upExercisesOur?Chinese?Restaurant?opens?at?7am?and?closes?at?midnight.I’d?like?to?reserve?a?table?for?twointhenameofLily，please.How?much?would?you?like?to?pay?for?each?person,Mr.Johnson？I’msorry，therestaurantisfullnow.Wecanseatyouin20minutes.Icanseatyouifyoudon’tmindsharingatablewiththatlady.Welookforwardtohavingyouwithussoon.Thewaiterseemstobeinahurrytotakeourorder.Weinvitedtwogueststodinner,buttheydidn’tcome.2.12.22.3

ReviewCheckkeysentencesofUnit2(Luckyballs)Audiorepriduced.Taskafterclass.《春江花月夜》2.12.22.3

UnitThree

BuffetService

Chapter3WorkinginF&BDepartmentOnBuffetServiceABuffetServiceisaselfserviceservingstylewheretheguestsservethemselves.Afteraguestpaysafixedpriceforabuffet,he/shethencouldenjoyawideselectionoffooddisplayedinthebuffetareaandcanchoosewhateverhelikes.Thistypeofservicecanreducethenumberofstaffrequiredandoftenspeedupturnover.Generally,thewaitingstaffinabuffetrestaurantwillprovidetheprofessionalassistancetocustomerslikeintroducingdishes,fillingandrefillingbeverages,servingspecialdishesandremovingplates.Catalogue123456TaskDecompositionTaskFulfillingTaskReinforcementTaskExtendingProfessionalAdvancement7TaskDescriptionPeerAssessmentTaskDescriptionSimonTaylorandhiswifearelivinginCastleHotel.Theyliveonthe10thfloorandtheroomnumberis1033.NowtheyarecomingtotheLimaRestaurantofthehoteltohavebreakfast.LimaRestaurantprovidesbuffetbreakfastfortheirguests.Servetheguestsasahost/hostessatLimaRestaurant.Task1:ServingguestsatbreakfastbuffetThebuffetatOceanRestaurantisfamousforitsbarbecueandthediversityofseafood.AnnMiltonisgoingtotreatthreeofherfriendstoadinnerbuffetattherestaurant.Shemakesareservationbeforehandandasksforawindowtable.Servetheguestsasawaiter/waitressatOceanRestaurant.Task2:ServingguestsatdinnerbuffetTaskDecompositionWordsaboutbreakfastEachgroupwritedownthebreakfastsyouusuallyhaveinChineseonthepaper.ExchangethepaperwithothergroupsandtranslatethemintoEnglish.Getbackyouroriginalpaper.Readandmemorizethem.2.12.22.34.14.24.34.44.54.6ColumnA1)breakfastbuffet 2)soybeanmilk 3)dimsum 4)ricecongee 5)boiledegg 6)steamedbunswithstuffing 7)TofuPudding 8)ricedumpling 9)deep-frieddoughsticks10)friedrice ColumnBA.點(diǎn)心B.包子C.粽子D.自助早餐E.油條F.豆花G.米粥H.炒飯I.豆?jié){J.煮蛋DIAGJBFCEH2.1EggsforBreakfastsunnysideupovereasyoverhard

soft-boiled2.12.22.32.1EggsforBreakfasthard-boiledscrambledpoached

omelet2.12.22.32.2WordsChargingbuffet/?b?fe?/cereal/?s??ri?l/diversity/da??v?:s?ti/grill/gr?l/n.自助餐n.谷類植物；谷物n.多樣化，豐富n.烤架，烤肉，燒烤餐館2.12.22.32.3WorkingProceduresandUsefulSentencePatterns2.3.4Providenecessaryinformation2.3.3Leadgueststoseats2.3.1Greettheguests2.3.5Expresssyourwishes2.3.2Askguestsaboutrelatedinformation2.12.22.32.3.1GreetingguestsAGoodmorning,sirandmadam.WelcometoLimaRestaurant.BGoodevening.WelcometoOceanRestaurant.2.12.22.3Atablefortwo?MayIhaveyourroomnumber/card,please?MayIhaveyourbreakfastcoupons,please?Doyouhaveareservation?MayIhavethename,please?2.3.2Askguestsforreservationinformation.2.12.22.32.3.3LeadgueststoseatsWouldyoufollowme,please?Letmeshowyoutothetable.Wouldyoustepthisway,please?Pleasetakeyourseats.2.12.22.3Wouldyouliketeaorcoffee?ThebuffetincludesbothWesternandChinesebreakfast.Themainbuffetisoverthereandthecerealisjustnexttoit.There’sthemainbuffettablewithadiversityofseafood.Thegrillbarisrightacrossthemainbuffettable.Drinksarearoundthatcorner.2.3.4Providenecessaryinformation2.12.22.32.3.5ExpressgoodwishesPleasehelpyourselfandenjoyourbuffet.Pleasehelpyourselvestothebuffet.Pleasetakeyourtimeandenjoyyourbuffet.Ihopeyou'llhaveagoodtasteofourbuffet.2.12.22.3TaskFulfilling3.1Sampleconversationaboutservingguestsatbreakfastbuffet(T:SimonTaylor;H:Hostess)H:Goodmorning,sirandmadam.WelcometoLimaRestaurant.Atablefortwo?T:Yes,please.H:MayIhaveyourroomnumber,please?T:Room1033.H:Thankyou,Mr.Taylor.Letmeshowyouthetable.…Willthistablebeallright?T:Canwehaveanothertable?It’sabittoonoisyhere.3.13.2R:Howaboutthetableinthatcorner?Itwouldbemuchquieter.T:Thatwouldbegreat.H:Thisway,please.…Pleasetakeyourseats….Wouldyouliketeaorcoffee?T:Teaformeandcoffeeformywife,please.R:Yes,sir.WeservebothwesternandChinesebreakfastatthebuffet.Themainbuffetisoverthereandthecerealsarejustnexttoit.Pleasehelpyourselves.T:Thankyou.3.13.23.2Sampleconversationaboutservingguestswithreservationsatdinnerbuffet

H:Goodevening.WelcometoOceanRestaurant.Doyouhaveareservation?B:Yes,atableforfourfor7:00.H:MayIhavethename,please?B:Yes,AnnMilton.H:Thankyou,MissMilton.Wehavereservedyouatableforfourbythewindow.Couldyoufollowme,please?…Willthistablebeallright?3.13.2

B:Good.I’veheardthatyouserveverygoodmeatandseafoodhere.H:Yes,MissMilton.There’sthemainbuffettablewithadiversityofseafood.Thegrillbarisrightacrossthemainbuffettable.Drinksarearoundthatcorner.Pleasehelpyourselfandenjoyourbuffet.3.13.2TaskReinforcement

Makeasituationalconversationaboutservingguestsatbreakfastbuffet4.1RolePlays14.14.24.34.44.54.6PeterLewisandhisfamilyareenjoyingtheirholidayatMemoryHotel.Theyliveonthe16thfloorandtheroomnumberis1603.Nowtheyarecomingtotherestaurantonthesecondfloortohavebreakfast.Therestaurantprovidesbuffetbreakfastfortheirguests.Servetheguestsasahost/hostessattherestaurant.

Makeasituationalconversationaboutservingguestsatdinnerbuffet2SandraBlakeandherteamhavejustfinishedanimportantproject.TheydecidetoholdacelebrationatMapleRestaurant.ThebuffetattherestaurantisfamousforitsmixtureofChineseandwesternstyles.Servetheguestsasahost/hostessatmaplerestaurant.4.14.24.34.44.54.64.2ListeningPractice

4.2.1Decidewhetherthefollowingaretureorfalse.4.14.24.34.44.54.61)Theguestsneedatablefortwofortheirbreakfast.()2)Theguestsliveontheeleventhfloor.()3)Theguestssitatatablebythewindow.()4)Theguestspreferteatocoffee.()5)TherestaurantonlyprovidesChinesebreakfastfortheirguests.()FFTFF4.2ListeningPractice

4.2.2Fillinthemissinginfomation.4.14.24.34.44.54.61.Everymorning,therestaurantoffersguestsa(n)_____________breakfast____________andawideselectionofboth_________and____________foods.2.Besidesvariouskindsofcoffee,tea,juices,therestaurantalsoservesmilk,_________________,____________milk,rice_________________andsoon.extensivebuffetwesternChineseyogurtsoybeancongee4.14.24.34.44.54.63.Forwesternbreakfast,therearedifferentkindsof______________,bread,variousrollsandcroissants,severalcheesesandmeats,boiledegg,____________eggs,bacon,______________andhandfruit.4.Theguestcanenjoythe_______________oftraditionalChinesefoods,like______________andwontons,friednoodlesandricenoodles,friedriceandevenaselectionof_______________.crealsscrambledsausagesdelicaciesdumplingsdimsum4.14.24.34.44.54.64.3Matching.ColumnA1)breakfastbuffet 2)soybeanmilk 3)dimsum 4)ricecongee 5)boiledegg 6)steamedbunswithstuffing 7)TofuPudding 8)ricedumpling 9)deep-frieddoughsticks10)friedrice ColumnBA.點(diǎn)心B.包子C.粽子D.自助早餐E.油條F.豆花G.米粥H.炒飯I.豆?jié){J.煮蛋DIAGJBFCEH4.4MultipleChoices1)Inabuffetservice,fooditems______________attractivelyononeoraseriesoftablesandtheguestsmostly_________themselvesfromthebuffetcounter.A.shown;serveB.show;servedC.aredisplayed;serveD.aredisplayed;served2)Buffetcanoftenspeedup_____________.A.turnout B.turnover C.turnoff D.turnaboutn4.14.24.34.44.54.64.4MultipleChoices3)Moreandmorehotelshavebeenusingbuffetserviceincertainareas___________theincreaseinservicepayrolls.A.owing B.regarded C.dueto D.inconsideration4)Ifyouareonthemorning____________,youwillgototheCafeonthesecondfloortoserveatthebreakfastbuffet.A.turn B.errand C.duty D.shift5)Youcantake__________youlike,butpleasebesurenottowastefood.A.that B.which C.withwhich D.What4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.1）早上好!請告訴我您的房間號，好嗎？2）我們提供中西式自助早餐。3）您可以在自助餐臺下面取餐具。4）自助餐在那邊，請隨意取用。5)燒烤檔就在自助餐臺對面。Goodmorning.MayIhaveyourroomnumber,please?WeservebothwesternandChinesebreakfastatthebuffet.Youcangettabewaresunderthebuffettable.Thebuffetisoverthere;pleasehelpyourself.Thegrillbarisrightacrossthemainbuffettable.4.14.24.34.44.54.64.5Translation

4.5.2PutthefollowingsentencesintoChinese.1)There’sthemainbuffettablewithadiversityofseafood.2)Themainbuffetisoverthereandthecerealisjustnexttoit.

3)Youcangetplatesonthesideboardandhelpyourselftoanythingyoulike.那邊的自助餐臺有各類海鮮。自助餐臺在那邊，谷類就在主餐臺的旁邊。您可以從那個餐柜上取盤子，然后可以任取你喜歡的食物。4.14.24.34.44.54.64.5Translation

4)OurbuffetservesrichChineseandWesternfoodandalsovariouskindsofsalads,cakesandfruit.5)WeprovideyouwithabundantbreakfastbuffetandkindsofdeliciousChineseandwesternfoodsforyourenjoyment.我們的自助餐廳食品豐富，有中餐、西餐還有各式沙拉、糕點(diǎn)和水果。餐廳為您提供豐富的自助早餐和各種美味佳肴，令您盡享中西美食。4.14.24.34.44.54.64.6Discussion4.14.24.34.44.54.61)Beforethebuffetgetsstarted,whatinformationshouldyouknowasahostess?2)Whatshouldyoudoifaguestapproachesyourrestaurant?3)CanyounamesomefoodatChinesebreakfastbuffet?4)Asahostess,isityourdutytobrieflyintroducethebuffettotheguest?TaskExtending5.1GiveinformationaboutthelayoutofbuffetKeysentencesforreferenceYoucangettablewaresunderthebuffettable.Youcangetplatesonthesideboardandhelpyourselftoanythingyoulike.Thetablewaresareontheservicecounteroverthere.5.15.2KeysentencesforreferencePleasetakewhatyoucaneat.Youwillberequiredtopayextrachargeifyouwastefood.Excuseme,sir.Isthereanythingelsethatyouwouldliketotake?There’s30minuteslefttoourbuffet.5.2Explainrulesatbuffet5.15.2ProfessionalAdvancementModernBuffetTheconceptofanall-you-can-eatbuffetarrangementisoftencreditedtotheSwedishtraditionofasmorgasbord.Thefirstmodernbuffet-stylerestaurantmostlikelystartedintheearlies