產(chǎn)品品質(zhì)稽核系統(tǒng)總表

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,InformationandInstructions,,,,

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,PURPOSE目的,,,,

,"ThisdocumentwaspurposedasanAuditTooltoassessasupplier'sQualitySystemsthatshouldsatisfyLite-On’sQualitySystemsRequirements.TheLITE-ONQualitySystemsAudit(QSA)isbuiltupontheISO-9000QualitySystemsStandard,butwithadditionalLITEONspecificrequirementsincluded.",,,,

,本文件的目的是作為評(píng)估供應(yīng)商品質(zhì)系統(tǒng)的工具，以滿(mǎn)足光寶之品質(zhì)系統(tǒng)要求。此「品質(zhì)系統(tǒng)稽核」是以ISO9000品質(zhì)系統(tǒng)標(biāo)準(zhǔn)為基礎(chǔ)，再參酌光寶之特定品質(zhì)系統(tǒng)要求。,,,,

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,SCOPE範(fàn)圍,,,,

,TheLITEONQualitySystemsAuditisnotcommodityspecific;thereforeitmaybeusedtoassesstheQualitySystemsdeployedbyasupplier/manufacture.,,,,

,「品質(zhì)系統(tǒng)稽核」的評(píng)估範(fàn)圍是限定於供應(yīng)商所展現(xiàn)之一般性品質(zhì)系統(tǒng)實(shí)際執(zhí)行情形，而非針對(duì)某一製品或產(chǎn)品的特定製程。,,,,

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,DEFINITION定義,,,,

,"TherolesdefinitionofsupplierchaininQSAschecklistasfollwoing

sub-tiersupplier(e.g.GEresin)>>supplier(e.g.MaeTay)>>customer(LiteOn)",,,,

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,AUDITBYSELFASSESSMENT供應(yīng)商自我稽核,,,,

,"Asupplier'sfacilityisrequiredtocompleteaselfassessmentusingthistoolinadvanceoftheLITEONAudit.(OneQSAisrequiredperfacility.)Bydoingthis,afacilitywillbeabletopreparefortheauditandseekadvancehelpandguidancefromLITEONSQEtobebestpositionedtosucceed.",,,,

,"Itisalsoexpectedthatbasedonselfauditresults,asupplierwillinformtheLITEONteamoftheirreadinessforaformalLITEONaudit.Aselfassessmentiscompletedbyscoringtherelevantcolumnineachworksheet.",,,,

,光寶供應(yīng)商品質(zhì)工程師(以下簡(jiǎn)稱(chēng)SQE)正式執(zhí)行「品質(zhì)系統(tǒng)稽核」的業(yè)務(wù)前，供應(yīng)商應(yīng)先行依照此查核表完成自我稽核。一份「品質(zhì)系統(tǒng)稽核」查核表(以下簡(jiǎn)稱(chēng)QSA查核表)僅適用一座供應(yīng)商之廠區(qū)。藉此自我稽核，供應(yīng)商可適時(shí)地做好稽核準(zhǔn)備、諮詢(xún)光寶SQE提供幫助和QSA查核表內(nèi)容解釋。,,,,

,當(dāng)供應(yīng)商妥善完成自我稽核后，應(yīng)通知光寶SQE前往進(jìn)行實(shí)地稽核。自我稽核之查核表應(yīng)展現(xiàn)稽核結(jié)果分?jǐn)?shù)。,,,,

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,AUDITBYLITEON光寶稽核,,,,

,"Duringtheauditprocess,theLITEONSQEmaywishtorevieweveryquestion/criterionlistedontheauditdocument,oralternativelytheSQEmaychoosetofocusonlyonthosequestionsforwhichthesupplierawardedthemselvesascoreof1byself-assessment.ThepathtakenislefttoSQEdiscretion.ThescoreawardedbytheSQEAuditorwillbeenteredinthe'Score'columnoneachworksheet.",,,,

,當(dāng)光寶SQE進(jìn)行實(shí)地稽核，若可行時(shí)，應(yīng)依照此QSA查核表內(nèi)容逐一完成稽核，或是僅僅針對(duì)自我稽核結(jié)果分?jǐn)?shù)為”1”之項(xiàng)目進(jìn)行實(shí)地稽核。對(duì)此，光寶SQE應(yīng)適當(dāng)?shù)刈孕袥Q定。實(shí)地稽核完成后，應(yīng)確實(shí)在查核表上填入評(píng)分。,,,,

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,AUDITRESULTS稽核結(jié)果,,,,

,TheSQEAuditormustcompleteALLsectionsbeforeanAuditResultcanbedeclared.TheAuditResultisbasedonthenumberofquestionsscoredas1versusthetotalnumberofquestions.AnyquestionsthatarescoredasN/Aarenotadjustedautomaticallyinthescoredenominator.TheoverallscorewilldeterminetheAuditResult.,,,,

,"Auditresult

稽核結(jié)果","Approved

合格","Conditionalapproved

有條件合格","NotApproved

不合格",

,"Scoringcriteria

評(píng)分標(biāo)準(zhǔn)",90,80,＜80,

,光寶SQE必須實(shí)地完成QSA查核表的所有項(xiàng)目，始可宣判稽核結(jié)果?；嗽u(píng)分方式是得分為1的項(xiàng)目數(shù)量除於所有項(xiàng)目數(shù)量而得到百分比分?jǐn)?shù)。得分為N/A的項(xiàng)目，不會(huì)被計(jì)入分母項(xiàng)目來(lái)計(jì)算評(píng)分。,,,,

,"Ifthescoringresultislessthanthescoreof""Notapproved"",theresultis""Fail""or""Notapproved"".Ifscoringnumberismorethanthescoreof""ConditionallyApproved"",a""ConditionApproval""resultwillbegot.IfscoringnumberismorethanthescoreofApproved,a""Pass""or""Approved""resultwillbegot.",,,,

,假如評(píng)分結(jié)果小於”不合格”分?jǐn)?shù)(＜80)，稽核結(jié)果將被判為”不合格”。假如評(píng)分結(jié)果大於”有條件合格”分?jǐn)?shù)(≧80)，稽核結(jié)果將被判為”有條件合格”。假如評(píng)分結(jié)果大於”合格”分?jǐn)?shù)(≧90)，稽核結(jié)果將被判為”合格”。,,,,

,"Ifan""Approved""or""ConditionallyApproved""Resultisawarded,aCorrectiveActionPlanisduefromthesupplierwithinTWOweeksofthedateofauditcompletion.",,,,

,當(dāng)稽核結(jié)果被判為”合格”或”有條件合格”時(shí)，自稽核日起兩週內(nèi)，供應(yīng)商應(yīng)提出改善措施計(jì)劃。,,,,

,"Ifa""NotApproved""Resultisawarded,aCorrectiveActionPlanisduefromthesupplierwithinTWOweeksofthedateofauditcompletionfortheQSAthatarebelowthescoreof""ConditionallyApproved"".",,,,

,當(dāng)稽核結(jié)果被判為”不合格”時(shí)，自稽核日起兩週內(nèi)，供應(yīng)商亦應(yīng)提出改善措施計(jì)劃。,,,,

,"AllCorrectiveActionPlansmustcontainatimelineto'bridge'toanApproved'status,dependingontheinitialauditresult,andmustproposeatargetdateforaLITEONfollow-upAudit.",,,,

,供應(yīng)商所提出之改善措施計(jì)劃，依稽核結(jié)果必須包含改善至”合格”狀態(tài)的時(shí)間點(diǎn)，並預(yù)訂一個(gè)日期可令光寶SQE追蹤改善結(jié)果。,,,,

,Failuretoachievea'ConditionallyApproved'resultonafollowupauditmayimpactbusinessawarddecisions.,,,,

,當(dāng)光寶SQE追蹤改善結(jié)果，仍舊未能達(dá)成”有條件合格”以上時(shí)，將會(huì)影響到供應(yīng)商與光寶業(yè)務(wù)往來(lái)。,,,,

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,APASSRESULT通過(guò)稽核,,,,

,"Onceasupplier'sfacilityhaspassedtheAudit,theQualitySystemsareapprovedforthefacilityauditednotallsupplierfacilities.PassingtheQSAdoesnotguaranteeabusinessaward,butisthefirststeptowardswinningtechnicalapprovalforasite.Inaddition,manycommoditieshaveacommodityspecificQualityProcessAudit(QPA),whichalsorequirestobepassedbeforetechnicalapprovalmaybeobtained.",,,,

,當(dāng)供應(yīng)商通過(guò)SQA稽核，也僅限定於被稽核之廠區(qū)而非供應(yīng)商所屬全面廠區(qū)。通過(guò)SQA稽核，不表示一定有業(yè)務(wù)訂單，卻是取得技術(shù)性合格的第一步。此外，各項(xiàng)產(chǎn)品有其特定的”製程品質(zhì)稽核”(以下簡(jiǎn)稱(chēng)QPA)要求，亦須被稽核合格，始可正式取得技術(shù)性合格。,,,,

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,AUDITMECHANICSandQUESTIONS稽核作業(yè)與問(wèn)題要項(xiàng),,,,

,"TheAuditbreaksdowntheQualitySystemintoindividualsections,eachofwhichisrepresentedbyanindividualworksheet.Withineachworksheetiscontainedaseriesofquestionsspecificallypertainingtothesectionbeingexamined.Thequestionsweredevisedanddevelopedasclosedquestionswitheveryattempttoavoidambiguity.",,,,

,本QSA查核表被分為個(gè)別的查核表，各查核表含有多個(gè)相關(guān)問(wèn)題項(xiàng)目，每一問(wèn)題項(xiàng)目採(cǎi)封閉式問(wèn)答以避免模稜兩可。,,,,

,"Becauseoftheclosednatureofthequestions,therecanonlybeoneofthreeanswerstoanyquestion,i.e.Yes(1),No(0),orN/A(x).IftheCriterionisfullymet,ascoreof1isobtained.IftheCriterionisnotmet,ascoreof0isobtained.",,,,

,"因採(cǎi)封閉式問(wèn)答，所以?xún)H可由三種答案中選擇一項(xiàng)回答：例如:Yes(1),No(0),orN/A(x).假如問(wèn)題要項(xiàng)被滿(mǎn)足，則Yes可得到1分；否則No，得到0分。",,,,

,"AscoreofN/A(x)maybeawardediftheSQEbelievesthatanyparticularquestionistrulyNotApplicableinthecaseofthesupplierfacilityunderreview.InanycasesthetotalnumberofN/Ashouldbekeptasminimumaspossible.IfthereisanydoubtastothescoretoawardforanygivenCriterion,ascoreofzeroshallbeawardedbydefault.AnyCriterionthatscores1shallbeclearlydemonstrated,followed,andbebeyondreproach.Intheeventthatasupplierclearlymeetstheintentoftheauditquestion,ascoreof1shallbegiven.",,,,

,當(dāng)SQE認(rèn)定某一特定問(wèn)題要項(xiàng)是真正不適用於該次稽核時(shí)，則不給予1分或0分，應(yīng)給N/A。在任何情形下，儘可能減少給N/A。當(dāng)懷疑某一問(wèn)題要項(xiàng)是否真正被滿(mǎn)足時(shí)，應(yīng)給予0分。當(dāng)某一問(wèn)題要項(xiàng)在被給1分之前，必須確認(rèn)真正答案證據(jù)被呈現(xiàn)或滿(mǎn)足問(wèn)題要項(xiàng)之意圖。,,,,

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,TRAINING訓(xùn)練,,,,

,TheQSAisverytechnicalincontentwithregardtoQualitySystemsandEngineeringTechniques.AninternaltrainingsessionwillbeprovidedtotheSQEswhousethischecklist.SQEswhoproperlyusethistoolareconsideredwithinLITEONasbeingsufficientlyqualifiedtoconductthisaudit.,,,,

,QSA查核表含有技術(shù)性之品質(zhì)系統(tǒng)與工程技術(shù)內(nèi)容，SQE使用此查核表之前必須事先接受訓(xùn)練，一位正確使用此查核工具的SQE，在光寶集團(tuán)內(nèi)是被視為足以擔(dān)當(dāng)此稽核業(yè)務(wù)。,,,,

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,AUDITSCHEDULE稽核排程,,,,

,"TheAuditmaybeusedasandwhentheneedarises.However,LITEONwillconductanofficialauditatleastannuallyforkeysuppliers.Beforeconductinganaudit,theauditormustensuretheLITEONcommoditymanagementteamsresponsiblefortherelationshipareadvisedoftheauditschedule.ItisalsointendedforsupplierstoconductinternalauditsbyselfassessmenteveryhalfyearsoprogressmaybereportedtoLITEONSQE.",,,,

,當(dāng)稽核需求被提出時(shí)，稽核活動(dòng)應(yīng)被執(zhí)行。然而，針對(duì)主要供應(yīng)商必須每年至少稽核一次。執(zhí)行稽核前，須知會(huì)該供應(yīng)商的光寶採(cǎi)購(gòu)人員正確的稽核日程。排定此稽核日程表，其用意也是期望供應(yīng)商每半年自我內(nèi)部稽核一次，並將結(jié)果過(guò)程知會(huì)光寶SQE.,,,,

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,AUDITFREQUENCY稽核頻率,,,,

,"TheLite-onSQEshouldimitateaQSAannualauditplan/schedule.Whenaqualit