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民航乘務英語EnglishforCabinCrewMission4Cruising任務四
巡航階段Part1:LearningObjectivesPart2:ConversationPart3:
AnnouncementPart1LearningObjectives知識目標:掌握巡航階段的基礎工作職責和機上餐飲服務、細微服務、免稅品銷售等英語用語。能力目標:1.運用巡航階段工作要點進行英文對話和對旅客提供餐飲服務、細致服務等客艙服務。
2.具備巡航階段相關英語廣播詞的聽說能力。素質(zhì)目標:提升創(chuàng)新意識,彰顯文化自信。Mission4CruisingPart2ConversationI.Pointsofservicelanguage.(1)Providing“CareMore”services提供細微服務Sir,duringthe?ightwerecommendyoutodosomesimplein-seat-exerciseseveralminutesperhour.Dodrinkplentyofwater.Theyaregoodforyourhealth.先生,飛行中我建議您每小時在座位上做幾分鐘簡單的運動。一定要多喝點水。這樣對您健康有好處。Doyouneedhottowel/blanket?您需要熱毛巾/毛毯嗎?Howwouldyoulikethecabintemperaturenow?您覺得現(xiàn)在的客艙溫度怎么樣?Ifyoufeelcold,youcanadjusttheairconditionerbyturningtheknob.如果您覺得冷,您可以調(diào)節(jié)空調(diào)旋鈕。WehavepreparedseveralkindsofmandarinandEnglishmagazinestoday.我們今天準備了多種中英文雜志。Mission4Cruising(2)Introducingfoodandbeverage介紹餐食和飲料Wehaveprepareddinnerforyou.Whenwouldyouliketohavethemeal?我們?yōu)槟鷾蕚淞送聿停胧裁磿r候用餐呢?Wehavepreparedappetizer,soup,salad,maindishanddessertforyou.我們?yōu)槟鷾蕚淞饲安?、湯、沙拉、主菜,之后還有甜點。Wehaveavarietyofdrinksonboardtoday,suchasfruitjuice,sparklingwaterandspirits.Whatwouldyouliketodrink?我們飛機上有果汁、氣泡水和烈酒,您想要喝點什么呢?Thisisyourcoffee,andhere’syoursugarandcoffeemate.這是你的咖啡,這是糖和伴奶。Howwouldyoulikeyourwhiskey?Straightorontherocks?請問您的威士忌需要加冰還是直接喝呢?Haveyou?nishedyourmeal?MayItakeawayyourtray?您用完餐了嗎?我能收走托盤嗎?Mission4Cruising(3)Recommendingduty-freeitems推薦免稅商品Whatkindofitemsareyouinterestedin?您對哪種產(chǎn)品感興趣呢?Wehaveawideselectionofduty-freeitemsonboardtoday.Howaboutthiscosmeticsetwhichisexclusiveforour?ight?Yourgirlfriendissuretoloveit.今天我們飛機上有很多免稅品可供選擇。這個化妝品套盒如何?這是我們航班特有的。您女朋友一定會喜歡的。Abottleofperfumeandawatch,thatcomesto2,680yuanintotal.一瓶香水加一塊手表,一共2680元。Weacceptcashandcreditcards.我們接受現(xiàn)金和信用卡支付。Youcanpayineuro.TheexchangeratebetweeneuroandRMBis1∶7.6.您可以用歐元支付。歐元和人民幣的匯率為1∶7.6。Mission4CruisingII.Listentotheconversationand?llintheblanks.音頻FA:flightattendantsPA1/2/3/4:PassengersJ:JewishpassengerMission4CruisingPart2Conversation(Theairplanehasreachedthecruisingaltitude.Thefastenseatbeltsignhasbeenturnedoff.)(Ding~ding~ding~)FA:Hello,sir.WhatcanIdoforyou?PA1:Hello.CanIusethelavatorynow?FA:Certainly,sir.Youcanusethelavatoryas(1)
.PA1:Thankyou.MayIhaveacupofwater?Ineedtotakemedicine.FA:Allright.I’llbringittoyoulater.YourseatNo.is37A?PA1:Yes.Thanks.(Amomentlater)FA:Excuseme,sir.Thisisyourwater.PA1:Oh,thanks.Wouldyoupleasepassmetheblackbackpackintheoverheadcompartment.Mymedicineisinit.Scenario1Mission4Cruising(FA:Sure.Theblackone?PA1:Yes.FA:Pleasetakeit,sir.PA1:CanIdirectlyputitinfrontoftheseatwhichwouldbemoreconvenient?FA:I’msorry,sir.Thisistheemergencyexit.Noitemsareallowedtobeputhereincaseof(2)
.Hopeyoucanunderstand.IfyouwanttotakeanythingI’dbehappytohelpyou.PA1:OK.Iunderstand.Thankyou.FA:Mypleasure.Scenario1Mission4CruisingFA:HelloMadam.Isawyourbabywakeupjustnow.ThisisyourbassinetandIalsobringyouthebaby’sblanketandpillow.MayIhelpyousetitup?PA2:Yesplease.Oh,sheshouldbehungryandhasbeencryingforawhile.Canyouhelpmepreparetheformulamilkpowder?FA:Ofcourse.MayIknowtheamountof(3)
andwaterrespectively?PA2:4scoopsofmilkpowder.Andthencheckthescaleonthebottle.Weneedabout(4)
ofwater.FA:Okay.Givethemtomeplease.Don’tworry.Themilkwillbereadyinasecond.PA2:That’ssokindofyou.(Aminutelater)FA:Madam,themilkisready.Ihavetriedthetemperature.Pleasecheckitagain.PA2:Quiteright.Thankyousomuch.Scenario2Mission4CruisingPA3:Excuseme,(5)
andthereisnosound.FA:Letmehelpyouadjustit.Thereisanentertainmentadjustmentbuttononthesideofthearmrest.Theleftbuttonistoselecttheprogramchannel,andtherightbutton(6)
.Letmeshowyou,justlikethis.PA3:Oh,there’sasound.Thankyousomuch.FA:Youarewelcome.Ifyouneedanyotherhelp,justpressthecallbuttonandIwillcomeoversoon.PA3:Fine.Scenario3Mission4Cruising(Dearpassengers,thisispurserspeaking.Wewillservein-flightmealsandbeverages.Todaywehavechickenrice,beefnoodlesandavarietyofdrinks.Inthemeantime,wealsoprovideyouwithinformationaboutallergensofonboardmeals.Ifyouneedsuchinformation,pleasecontactus.Wehopeyouenjoyyourmeal!Thankyou!)FA:Excuseme,sir,it’sdinnertimenow.You’veordereda(7)
,right?J:Yes.It’sright.CanIhaveitnow?FA:Sure.Thisisyourkoshermeal.Enjoyit.J:Thankyou.Scenario4Mission4CruisingPA4:Hello,Iwanttohavechickenrice.FA:Sorry,madam.Weareoutofchickenrice.Weonlyhavebeefnoodlesnow.You
cantrythebeefnoodles,whichalsotastesgood.PA4:Isthatspicy?FA:Notspicy,ma’am.Itiscurryflavor.PA4:I’lltryit.FA:Yourbeefnoodles.Whatwouldyouliketodrink?Wehave(8)
,coffeeandsparklingwater.PA4:None.Doyouhavesomehottea?FA:Yes,wehavegotgreenteaandoolongtea,whichonedoyouprefer?PA4:Oolongtea,please.FA:Thisisyourtea.It’shot.Pleasebecareful.Scenario4Mission4Cruising(Announcementforduty-freesales)FA:Duty-freesales…Cigarettes,perfume,watches,toys…PA3:Hello,canyourecommendperfumetome?Iwanttochooseoneformydaughterasagift.FA:Youaresuchagoodfather.Thesetwobrandsaregoodchoices,bothofwhichare100ml.Thisbottletastessweetandfreshandthepriceis65USdollars.Thisoneismoreretroandalittlemoreexpensive,whichcosts80USdollars.PA3:Whichonedoyouthinkisbetter?FA:Girlsshouldpreferthislightperfume.It’sverypopular.PA3:Thatsoundsgreat.HowmuchisitinRMB?FA:TheexchangerateofUSdollarandRMBis1∶6.8.1USdollarequals6.8yuan.Then65USdollarscometo442yuan.PA3:I’lltakethisone.Scenario5Mission4CruisingFA:Howdoyouwanttopay?(9)?
PA3:Creditcard.FA:OK,atotalof$65,creditcardpayment.Doyou(10)
?PA3:Yes,Ineedareceipt.FA:Noproblem,thisisyourperfume.Thisisthereceipt.Pleasekeepit.PA3:Thankyouverymuchforyourrecommendation!FA:It’smypleasure.Duty-freesales…Cigarettes,perfume,watches,toys…Scenario5Mission4CruisingIII.Listentotheconversationagainandanswerthefollowingquestions.(1)Whydoesthe?rstpassengeraskthe?ightattendanttohelpwiththebackpackintheoverheadcompartment?(2)Doyouknowhowtopreparetheformulamilkforthebabyinthesecondpassage?(3)Howdoesthe?ightattendanthelpthepassengersolvetheproblemofearphone?(4)Howdoesthe?ightattendantservethepassengerwhoorderedspecialmeal?(5)Whatduty-freeitemdoesthepassengerchooseatlastasagiftforhisdaughter?Mission4CruisingIV.Practice.(1)Practicethedialogueabovewithyourpartner.(2)Performanewrole-playwithyourpartner.Mission4CruisingPart3AnnouncementI.Reachingthecruisingaltitude.Ladiesandgentlemen,
Ourplanehasreachedthecruisingaltitude.WehavejustleftBeijingCapitalInternationalAirport.TheflightdistancefromBeijingtoSeoulis989kilometers,andtheestimatedflighttimewillbe2hours10minutes.Asaprecautionagainstsuddenturbulence,pleasekeepyourseatbeltfastenedduringthewhole?ight.
Thankyou.Mission4CruisingPart3AnnouncementII.Cateringservice.Ladiesandgentlemen,
Wewillserveyoumealsandbeverages.Wehaveseafoodrice,beefnoodles,coffee,teaandothersoftdrinksonboardtoday.Pleaseputdownyourtraytableandputyourseatbacktotheuprightposition.Thankyou.Ladiesandgentlemen,ThankyoufortakingDreamingAirlines.Nowwewillserveyouthedinner.Wespeciallypreparedspicysauceanddessertsforyou.Hopeyouenjoyit.Thankyou
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