服務(wù)科學(xué)與管理01

1.11.1 1.1.11.1.1 1.1.11.1.1EnterpriseService 1.1.11.1.1服務(wù)的發(fā)展趨 1.1.2 1.1.3基于1.1.3基于Internet SoftwareasaServiceSaaS）。 1.1.3基于1.1.3基于Internet1.1.3基于1.1.3基于Internet 1.21.2 GainingaValueKeepingthePre-ProductionGoodandServiceDesignSupplierServicesPurchasingServicesContractNegotiationsGoodandServiceGuaranteesConsultingServicesEducation/TrainingServicesSales/MarketingServices

ProductionCreatetheGoodorServiceProcessTypeandCapabilityGoodandServicePrice/Cost,Quality,Time,Flexibility,InnovationandLearning,marketandFinancialValueand

Post-ProductionServicingLoans/FinancingInstallation,Maintenance,andFieldRepairTransportationServicesWarranty/ClaimsServicesTrainingServicesPostsaleVisitsandServicesConsultingandTechnicalServicesRecycleandRemanufactureWarehouse/InventoryManagement SynchronizedInformationandFeedback (CollierandEvans,2005,p. 1.2.11.2.1

1.2.11.2.1 中國平安的用戶立體服務(wù)體系網(wǎng)絡(luò)（源自：中國平安 1.2.31.2.3 未來五年內(nèi)與現(xiàn)代服務(wù)業(yè)有關(guān)的業(yè)務(wù)對IT25年服務(wù)1.2.31.2.3 1.2.31.2.3 1.3.1 年代（年時間間隔（年1.3.11.3.1 其次，信息技術(shù)（InformationTechnology， 1.3.11.3.1 1.3.2Web1.3.2Web 1.3.5 Service-OrientedModelingandArchitectureSOMAprovidesin-depthguidanceonhowtomovefrombusinessmodelstothemodelsrequiredbySOA. 1.3.5 1.4.11.4.1 1.4.21.4.2 1.4.21.4.2 Sciences，Management，andEngineering，簡稱SSME）SSME本質(zhì)上是跨學(xué)科的課程體系（源自IBMAlmadenResearch 1.4.31.4.3 服務(wù)科學(xué)提高核心競爭力（源自IBMAlmadenResearch (AdaptedfromLovelock(1983)andFitzsimmons&Fitzsimmons CRL的方案工程（源自IBMAlmadenResearch服務(wù)科學(xué)的實現(xiàn)圍繞數(shù)據(jù)展開（源自:I