當(dāng)代商務(wù)英語聽說教程學(xué)生用書2（第二版）課件：When can you make the payment

123Part1PracticalListening&Speaking4Part2BusinessSpeakingPart3ListeningPracticePart4FunListeningmainUnitGoalsChasingpaymentinapolitewayChasingpaymentinaseriouswayLearningtipsforcollectingmoneyontimeUnderstandinghowtochaseoverduepaymentsUnitGoalsAWordstudyWorkwithyourpartnertofillintheblanksusingthewordsontheleft.Listenandcheckyouranswers,andthenfollowtherecording.(1)I’msorry.atthemoment.(2)“Haveyou?”“I’mafraidwehaven’t.”(3)Couldweaskforan?Wearenowgoingthroughadifficultperiod.(4)Wewillbytheendofthemonth.collectchasepaymentpaidtheinvoiceMoneyisverytightextensionofcreditOverdraftoverheadscheckoutstandinginvoiceoutstandingaccountoverduemakethepaymentwentbankruptMoneyisverytight_________________AWordstudypaidtheinvoice______________extensionofcredit________________makethepayment________________AWordstudyAWordstudy(5)Whenyoumoneyfromsomeone,yougetmoneythatyouareowed.(6)Whenyou,youurgesomeonetopaymoneytoyou.(7)Anisonewhichisnotsettled.(8)Anisonewhichisnotpaid.(9)Thefirmbeforethebuildingworkwascompleted.collectchasepaymentpaidtheinvoiceMoneyisverytightextensionofcreditOverdraftoverheadscheckoutstandinginvoiceoutstandingaccountoverduemakethepaymentwentbankruptcollect______chasepayment_____________outstandingaccount_________________outstandinginvoice_________________wentbankrupt_____________AWordstudyAWordstudy(10)Ifapaymentis,itmeansthatthemoneyisnotpaidbythetimeexpected.(11)TheirofficesareinLondon,sotheareveryhigh.(12)istheamountofmoneyyouowetoabankwhenyouhavespentmoremoneythanyouhadinyouraccount.(13)Couldyoupleasesendusabeforetheendofthemonth?collectchasepaymentpaidtheinvoiceMoneyisverytightextensionofcreditOverdraftoverheadscheckoutstandinginvoiceoutstandingaccountoverduemakethepaymentwentbankruptoverdue_______overheads_________Overdraft_________check_____Ben:Sue:Ben:Sue:Ben:Sue:BFunctionallisteningTaskOne(Chasingpaymentinapoliteway):

Listentotherecordingandfillintheblanks.BFunctionallistening-TaskOneGoodmorning.BenWallacehere.Goodmorning,Mr.Wallace.ThisisSueAnnistonfromKKL.(1)

.DidyoureceiveourJuneshipment?Yes,wedid.Itarrivedonthe24thofJune.Didyoureceivetheinvoiceaswell?Yes,yes.And(2)

forthelastshipmentyet?haveyoupaidtheinvoice_______________________I’msorrytoringyoulikethis__________________________BFunctionallisteningBFunctionallistening-TaskOneBen:Sue:Ben:Sue:Ben:Sue:I’mafraidwehaven’tmanagedthat.BecauseIhaven’tarecordofthepaymentandourdepartmentwasjustgettingabitworriedaboutit.Yes,(3)

atthemoment.I’dliketoaskforanextensionofcredit.Mmhmm.Yousee,wehaveabigoverdraft.Andouroverheadshavetobethoughtabout.Isee.moneyisverytight_________________BFunctionallisteningBFunctionallistening-TaskOneBen:Sue:Ben:Sue:Ben:Sue:Ben:Amajorproblemisthat(4)

goingthroughadifficultperiodtoo.Yes,Iknowhowthatis.Sowhatdoyousuggestwedoaboutthemoneyweoweyou?Couldyou(5)

beforetheendofthemonth?That’sonemoreweek.Yes,wewilldoourbest.Ihopewecancontinuetocooperatetogether.Ihopesotoo.ourowncustomersare____________________pleasetryandsendthecheck__________________________BFunctionallisteningBFunctionallistening-TaskOneSue:Ben:Andwehopeto(6)

despiteanytroublesyoumaybehaving.Thankyouverymuchforbeingsounderstanding.Goodbye.keepyouasaregularcustomer___________________________BFunctionallisteningMr.Dawsoniscallingabouttheoutstanding,whichhasbeenforonemonth.Ms.Greenshouldhavemadethepaymenton.Ms.Green’scompanyhasjustgivenoneoftheirmajorclientsantwoweeks’.TaskTwo(Chasingpaymentinaseriousway):Listentotheconversationandcompletethefollowingnotesusingoneortwowordsfromtherecording.ScriptBFunctionallistening-TaskTwoinvoice_______overdue_______July5th_______extra_____credit_____BFunctionallisteningBFunctionallistening-TaskTwoMs.Green’scompanyhasalargewithanothercustomerwhoowesthemalotofmoney.Mr.Dawsonwouldlikethepaymenttobemadeanymore.crisis_____without_______delay_____ScriptBFunctionallistening-TaskTwo-script1F:M:F:M:F:M:F:M:MAT.Goodmorning.ThisisJackDawsonfromSilkHouseinShanghai.CouldIspeaktoMs.Green,please?JaneGreenSpeaking.Hi,Mr.Dawson,whatcanIdoforyou?Hello,Ms.Green.I’mcallingabouttheoutstandinginvoiceNo.8744.Doyourealizethepaymenthasbeenoverdueforonemonth?Yes,I’mverysorry.Wehaveanumberofoutstandingaccountsourselves.But,ouragreementwasquiteclearaboutthepayment.YoushouldhavemadethepaymentonJuly5th.Yes,yes.Anotherproblemisthatwehavejustgivenoneofourmajorclientsanextratwoweeks’credit.Really?BFunctionallistening-TaskTwo-script2F:M:F:M:F:Andasifthatisn’tenough,wehavealargecrisisonourhandswithanothercustomerwhoowesusalotofmoney.They’vejustgonebankrupt.Anyway,I’dlikeyourpaymenttobemadewithoutanymoredelay.OK.We’llsendyouacheckassoonaspossible.I’mlookingforwardtoreceivingthecheck.Goodbye.Goodbye.CLanguagecheckF:I’msorrytoringyoulikethis.Didyoureceiveourlastinvoice?M:Yes,wedid.F:Haveyou(1)theinvoiceyet?M:I’mafraidwehaven’tmanagedthat.Workwithyourpartnertocompletethefollowingconversations.Thenlistenandcheckyouranswers.paid____TaskOne:Chasingpaymentinafriendlyway

CBEMentioningtheinvoiceCLanguagecheck-TaskOneCLanguagecheckMentioningthereasonsforlatepaymentCLanguagecheck-TaskOneF:Couldyoutellmewhenyoucan(2)thepayment?M:I’msorry.Moneyisvery(3)atthemoment.Wehaveabigoverdraft,andouroverheadshavetobethoughtabout.F:Isee.M:Amajorproblemisthatourown(4)aregoingthroughadifficultperiodtoo.F:Yes,Iknowhowthatis.make_____customers_________tight____AskingforanextensionofcreditM:Socouldweaskforan(5)ofcredit?F:OK.Wouldyoupleasemakethepaymentbytheendofthismonth?That’stwomoreweeks.PromisingtotakeactionM:We’ll(6)youacheckbytheendofthemonth.Thankyouforbeingsounderstanding.F:You’rewelcome.Wehopetokeepyouasa(7)customerdespiteanytroublesyoumaybehaving.CLanguagecheckCLanguagecheck-TaskOneextension_________send____regular______TaskTwo:

ChasingpaymentinaseriouswayCLanguagecheckCLanguagecheck-TaskTwoF:Didyoureceiveourinvoice?M:Yes,wedid.F:Doyourealizethepaymenthasbeen(1)fortwomonths?overdue_______ChasingtheinvoiceCLanguagecheckCLanguagecheck-TaskTwoM:I’msorry.Wehaveanumberof(2)accountsourselves.Besides,wehavejustgivenoneofourmajorclientsanextratwoweeks’credit.F:Yes,butouragreementwasquiteclearaboutthepayment.Youshould(3)paidusonAugust5th.M:I’mreallysorry.Wehavealargecrisiswithanothercustomerwho(4)usalotofmoney.They’vejustgonebankrupt.Mentioningthereasonsforlatepaymentoutstanding__________have____owes_____CLanguagecheckCLanguagecheck-TaskTwoF:Anyway,wewantyoutosettlethe(5)withoutanymoredelay.Youknowthatyouhaveexceededyourcreditlimit.M:Yes.We’lltryoutbest.InsistingonpromptpaymentF:Weneedthepaymentimmediately.I’msureyoudon’twantustotakelegal(6).M:Yes,ofcourse.We’llsendyouthepaymentbytheendofthisweek.Threateningtouselegalactionaccount_______action______CLanguagecheckCLanguagecheck-TaskTwoF:Welookforwardtothepayment.Thankyou.Goodbye.M:Goodbye.EndingthecallDControlledpracticeYouareaseller.Yourpartnerisabuyer.Worktogethertomakeadialoguebasedonthefollowingflowchart.Listentotherecordingofamodelanswer,andthenfollowit.DControlledpracticeDControlledpracticeDControlledpracticeScriptBeginthecall.YOUAskifthebuyerreceivedtheinvoice.Askifthebuyerhaspaidtheinvoice.Apologize.Sayyouwillsendanewinvoicerightaway.Askwhentomakethepayment.Respond.YOURPARTNERSayyoureceivedit.Respondandendthecall.Thankthebuyer.Sayyouhaven’t.Saythereisanerrorintheinvoice.Respond.Sayyouwillmakethepaymentassoonasyoureceivethenewone.ScriptF:ThisisLisaNicholsonfromADGInternational.CouldIspeaktoShaneBattier,please?M:ShaneBattierspeaking.WhatcanIdoforyou,MissNicholson?F:I’msorrytocallyoulikethis.Butdidyoureceiveourlastinvoice?M:Yes,wedid.F:Haveyoupaidtheinvoiceyet?M:No,wehaven’t.Thereisanerrorintheinvoice.Theamountshouldbe＄50,000insteadof＄55,000.F:I’msorrytohearthat.Iwillsendyouanewinvoicerightaway.M:Thanks.F:Socouldyoutellmewhenyouwillmakethepayment?M:We’llmakethepaymentassoonaswereceivethenewinvoice.F:Thatwouldbegreat.Thankyouforyoucooperation.M:Youarewelcome.Goodbye.DControlledpractice-scriptEBusinesscultureWorkwithyourpartnertoanswerthefollowingquestions.Thenlistentotherecordingandfillintheblanks.(1)Haveyouevercollectedmoneyfromacustomer?(2)Whatifyourclientfailedtopayyouontime?(3)Doyouhaveanyeffectivewaysofcollectingpayment?EBusinesscultureCheckingyourcustomer’sabilitytopayBeforeyouofferacustomer(1),youshouldtrytochecktheircreditstanding(資信狀況)withotherbusinesses(公司)oraskfortheirbankreferences(證明材料).Makethesechecksona(2)basis.SettingoutyourtermsoftradingBespecificaboutwhenyou(3)payment,forexample,30daysfromthedateoftheinvoice.Makesureyourcustomerknowsthe(4)beforeyoudoanywork.EBusinesscultureEBusinesscultureTipsforCollectingMoneyonTimecredit_____regular______expect______terms_____EBusinesscultureCollectingyourpaymentontimeRememberto(5)invoicespromptlyandcollectthepaymentontime.Ifinvoicesare(6),sparenotimetochasepayment.IssuingcorrectinvoicesandkeepingclearrecordsIncorrectinvoicesorunclearrecordsareamongthemainreasonsfor(7)payment.Makesureyousendcorrectinvoicestotherightpersonandtheright(8).SettingupacollectionsystemWhenchasingpayment,keeprecordsofallcorrespondence(信函)issue_____overdue_______delaying_______address_______EBusinesscultureand(9).Giveprioritytoyourlargestaccounts,butchasethesmalleramountstoo.Ifacustomer(10)youacheckanditdoesn’tarrive,chaseitrightaway.Ifregularchasingdoesnotproduce(11),considerstoppingfurthersuppliestothecustomer.Ifthepaymentisnotobtained,askadebtcollector(討債公司)orsolicitor(律師)tocollectthemoneyforyou.results______conversations____________promises________APairworkTaskOne:Thefollowing12sentencesareforchasingpayment.Sixofthemarepolite;theothersixareimpolite.Workwithyourpartnertoputthemintotheappropriateplacesinthetablebelow.Thenpracticeusingthepoliteexpressions.APairworkAPairwork1.Wedon’twanttotakethematteranyfurther.2.I’mlookingforwardtoyourearlypayment.3.Wewantyoutomakethepaymentwithoutanymoredelay.4.I’msorrytoringyoulikethis.5.Wouldyoupleasesettletheaccountbytheendofthisweek?6.Youmustknowthatouragreementwasquiteclearaboutpayment.7.Couldyoutellmewhenyou’llmakethepayment?8.MayIremindyouthatpaymentisnowoverdue?9.Don’tyouknowyouhaveexceededyourcreditlimit?APairwork10.Couldyoupleasesendusacheckbytheendofthismonth?11.We’lltakelegalactionifyoudon’tpayusthismonth.12.Idon’tthinkIlikeyourattitude.APairwork2.I’mlookingforwardtoyourearlypayment.4.I’msorrytoringyoulikethis.5.Wouldyoupleasesettletheaccountbytheendofthisweek?7.Couldyoutellmewhenyou’llmakethepayment?8.MayIremindyouthatpaymentisnowoverdue?10.Couldyoupleasesendusacheckbytheendofthismonth?PoliteSentencesImpoliteSentences1.Wedon’twanttotakethematteranyfurther.3.Wewantyoutomakethepaymentwithoutanymoredelay.6.Youmustknowthatouragreementwasquiteclearaboutpayment.9.Don’tyouknowyouhaveexceededyourcreditlimit?11.We’lltakelegalactionifyoudon’tpayusthismonth.12.Idon’tthinkIlikeyourattitude.APairworkTaskTwo:The“paperwork”meansthemovementofdocumentsinvolvedinatransaction.Theoperationsbelowarenotinalogicalorder.Worktogethertoputtheminorderbywriting(1),(2),(3),etc.besideeachoperation.Thefirstonehasbeendoneforyou.Thentaketurnstodescribetheoperationstoeachother.APairworkAPairworkTableOne(9)(3)(7)(4)(6)(1)(5)(2)(8)A.Youcheckthepayment.B.Thecustomerplacesanorder.C.Thecustomercheckstheinvoice.D.Youacknowledgetheorder.E.Youinvoicethecustomer.F.Apotentialcustomermakesaninquiry.G.Youproduceanddispatchthegoods.H.Youquoteasellingprice.I.Thecustomermakespayment.TaskOne:Lookatthetablebelow.Therearesomereasonsfornotpayinganinvoiceontime.Workinpairsandtaketurnstopracticeadialogue.Followtheexample.BRoleplayBRoleplay-TaskOne(1)Theinvoicewasmislaid.(2)I’mafraidwe’rerathershortofcash.(3)Wealsohaveoutstandingaccounts.(4)Theinvoicewasnotreceived.(5)Theconsignmentwasfaulty.(6)Ourkeyclientwentbankrupt.(7)Weordered1,000andyoubilledusfor1,500.(8)We’restillwaitingfortherestofgoods.(9)Ourfinancepeoplewereonsickleavelastweek.BRoleplay-TaskOneA:Canyoutellmewhenyoucanmakethepayment?B:I’msorry.I’vemislaidtheinvoice.Canyousendmeanotherone?TaskTwo:Role-playatelephoneconversationaboutchasingpaymentaccordingtothefollowingsituations.Youareaseller.Yourpartnerisabuyer.Afterthepractice,changeroles.BRoleplayBRoleplay-TaskOneA:Didyoureceiveourlastinvoice？B:Yes,wedid.BRoleplay-TaskOneInformationforyou:YouareresponsibleforCreditControlatJeansHouse.TodayisJuly5th.PhoneRobertBurtonandexplainthatyouarestillwaitingforpaymentofthisinvoice.BRoleplay-TaskOneJeansHouseHOOFARMESTATE,KIDDERMINSTER,WORCESTERSHIRERobertBurtonRuedeLivourne151032BrusselsBELGIUMInvoiceNo.:34821Date:June8thCustomerNo.:87663BRoleplay-TaskOneItemJeansPaymentwithin30daysNo4500-21Units

30Price$69Total$2,070BRoleplay-TaskOneInformationforyourpartner:YouareRobertBurton.TodayisJuly5th.Youwillgetaphonecallaboutthisinvoice.Explainwhyyoudidn’tmakepayment.Yourreasonishandwrittenatthebottomoftheinvoice.BRoleplay-TaskOneJeansHouseHOOFARMESTATE,KIDDERMINSTER,WORCESTERSHIRERobertBurtonRuedeLivourne151032BrusselsBELGIUMInvoiceNo.:34821Date:June8thCustomerNo.:87663BRoleplay-TaskOneItemJeansPaymentwithin30daysWeordered10ofeach,small,mediumandlarge.Theysentallsmall.No4500-21Units

30Price$69Total$2,070AListeningfocusTaskOne:Listentoastoryandchoosethebestanswertoeachquestionyouhear.AListeningfocus-TaskOneListeningforthemainideaScript1.Whydidtheboygotothecoffeeshop?A.Hewenttolookforhisparents.B.Hewantedtohavesomeoneplaywithhim.C.Hewashungry.D.Hewantedtohaveanicecream.AListeningfocus-TaskOneAListeningfocus2.Whydidtheboystudythecoins?A.Hewasinterestedinthem.B.Hehadahabitofcollectingcoins.D.Hewaseagertohaveanicecream.C.Hewasafraidifhehadenoughcoinstobuyanicecream.3.Whatdidtheboyorder?B.Anicecreamsundae.C.Somecoins.D.Abill.A.Aplainicecream.AListeningfocus-TaskOneAListeningfocus4.Whatdidtheboydowhenhefinishedtheicecream?A.Hepaidthecashieranddeparted.C.Hepaidthebillandleft.D.Heputsomemoneyonthedishanddeparted.B.Heputsomechangesonthetable,paidthecashieranddeparted.5.Whatdoyouthinkthemoneytheboyleftwasfor?A.Heforgottotake.B.Hedidn’twantthem.D.Hewantedtobuyanothericecream.C.Heleftthemoneyasatiptothewaitress.TaskTwo:Youwillhearsomesentences.Theyarethefirstsentencesofsomepassages.Choosethebestanswerwhichindicatesyourpredictionofthepossibletopicofeachshortpassage.AListeningfocus-TaskTwoAListeningfocusAListeningfocus-TaskOneAListeningfocus1.Auniversityprofessorrecentlymadeseveralexperimentswithdifferentanimalstofindoutwhichwasthemostintelligent.Whataretheexperiments?A.Experimentstofindouthowclevermonkeyswere.C.Experimentstocomparethedifferencesbetweenmanandthemonkey.D.Experimentstofindouthowmonkeyssearchedforfood.B.Experimentstotesttheintelligenceofdifferentanimals.AListeningfocus-TaskOneAListeningfocus2.I’mMr.Britain,theheadlibrarian,andtodayI’dliketointroduceyoutothefacilitiesinouruniversitylibraryandshowyouhowtousethem.Whatwillbethemaintopicofthetalk?A.Libraryregulations.B.Locationofthelibrary.D.Librarypersonnel.C.Useoflibraryfacilities.AListeningfocus-TaskOneAListeningfocus3.Manyinstructorsbelievethataninformal,relaxedclassroomenvironmentisfavorabletolearning.Whatwillthepassagebemainlyabout?A.Theproperrelationshipbetweenprofessorsandstudents.C.Thesocialpositionofuniversityteachers.D.Thefriendshipbetweenstudentsandtheirprofessors.B.Theclassroomenvironmentinuniversities.AListeningfocus-TaskOneAListeningfocus4.Iconsiderfriendshiptobeoneofthemostimportantthingsinlife,whateveryourstatus,marriedorsingle.It’smoreimportanteventhanlove.Whatwillthespeakermainlytalkabout?A.Thelonelinessofsomepeople.B.Thefamilyproblem.D.Therelationshipbetweenfriends.C.Theimportanceandrealmeaningoffriendship.AListeningfocus-TaskOneAListeningfocus5.Whenchildrenlearnalanguage,theylearnthegrammaraswellasthewordsorvocabulary.Nooneteachesthem;childrenjustpickthemup.Whatwillthepassagebeabout?B.Waysofteachingbabiestotalk.C.Differencesbetweenachild’slanguageandanadult’s.D.Theimportanceoflearningforeignlanguages.A.Children’sacquisitionofthemothertongue.ScriptInthedayswhenanicecreamsundaecostmuchless,a10-year-oldboyenteredahotelcoffeeshopandsatatatable.Awaitressputaglassofwaterinfrontofhim.“Howmuchisanicecreamsundae?”“Fiftycents,”repliedthewaitress.Thelittleboypulledhishandoutofhispocketandstudiedanumberofcoinsinit.“Howmuchisadishofplainicecream?”heinquired.Somepeoplewerenowwaitingforatableandthewaitresswasabitimpatient.“Thirty-fivecents,”shesaidbrusquely.Thelittleboyagaincountedthecoins.“I’llhavetheplainicecream,”hesaid.Thewaitressbroughttheicecream,putthebillonthetableandwalkedaway.Theboyfinishedtheicecream,paidthecashieranddeparted.Whenthewaitresscameback,shebeganwipingdownthetableandthenswallowedhardatwhatshesaw.There,placedneatlybesidetheemptydish,weretwonickelsandfivepennies.AListeningfocus-scriptBDictation-TaskOneBDictationTaskOne:Listentotheshortpassagetwiceandfillintheblankswiththemissingwordsorsentences.MynameisStevenBrown.IliveinDetroitandownasmallfactorywithmorethan100employees(1)

laptopcomputeraccessories.AndIalsooffercomputer(2)

servicesforindividualsandbusinessesincludingWebhosting,networkdevelopment,Internet(3)

,e-commerce,andcustomersoftwaresupport,etc.Ihavebeen(4)

myownbusinessforovereightyearsandtodatenoclienthasdefaultedonpayingmeforworkdone.However,on(5)

Istillhavemanufacturing_____________technology__________security_______running_______occasions_________BDictation-TaskOneto

spendtimeinchasingcustomersforinvoicesthatare2or3monthsold.Ireallydon’tenjoydoingthisfor(6)

.Itrytoavoiditbyagreeingtermsupfrontandbysendingstatementsaswellasinvoices(somebusinessesseemtoonlypayonstatements).(7)

,butstillinvain.NowI’mquitepuzzledandwondering(8)

toencourageearlierpaymentthatwillnotharmmyclientrelationships.itwillhaveanegativeeffectontheclientrelationship_________________________________________________Ihaveboughtandreadsomanybooks_________________________________whethertherearesomeotherthingsIcouldbedoing_____________________________________________BDictation-TaskTwoTaskTwo:You’regoingtohearfivesentences.Repeateachsentenceyouhear.Thenlistenagainandwritedowneachsentence.Checkyouranswerwhenyoulistenforthethirdtime.Iaskalawyertohelpmetochasethepayment.(1)_____________________________________________ChasingoverduepaymentsisthelastthingIwanttodo.(2)_____________________________________________Haveyouevertakenlegalactiontosomeonewhodidn’tpay?(3)_____________________________________________Tomygreatsurprise,themoneyisn’tallocated.(4)_____________________________________________Delayedpaymentmaycauseseriousproblemsformanysmallercompanies.(5)__________________________________________________________________________________________BDictationCConversation1-TaskOneCConversationsTaskOne:Listentotheconversationandnumberthefollowinginsequence.Thefourthonehasbeendoneforyou.Conversation1ScriptCConversation1-TaskOneCConversationsA.Ms.Evanscomplainsaboutthedelayedpaymenttothesecretary.B.ThesecretarytellsJuliaEvansthatMr.Simonisnotavailable.C.JuliaEvansmakesthetelephoneandwantstospeaktoMr.DavySimon.D.Ms.EvansthreatenstotakelegalactionagainstMr.Simon’scompany.E.ThesecretarypromisestocallMr.SimonimmediatelyandlethimcallbacktoMs.Evans.F.Thesecretaryadmitsthathercompanyhasanunexpectedcashflowgapproblem.(1)—C；(2)—B；(3)—A；(4)—F；(5)—D；(6)—ECConversation1-TaskTwoCConversationsTaskTwo:Listentotheconversationagainandcompletethemessagebelow.Conversation11.HowmanyhourswillCarolSimpsonworkaweekaccordingtothecontract?25hours._____________________________________________________2.HowmanydayswillMissSimpsonworkaweek,ifsheacceptsthejob?5days,fromMondaytoFriday._____________________________________________________CConversation1-TaskTwoCConversationsBlueberry(1)TradingCompanyWHILEYOUWEREOUTTo:

DavySimon

From:JuliaEvansDate:1stOct.Company:(2)Q.A.C.ExportCo.Ltd.MESSAGEShewantstotalktoyoudirectly.Sheisringingabout(3).Shecomplainsthat(4)isstillnotallocated.Callbacktoher(5).thepayment___________thecapital_________assoonaspossible_________________CConversation2-TaskOneCConversationsTaskOne:Listentotheconversationanddecidewhetherthefollowingsentencesaretrue

(T)

orfalse(F).Conversation2ScriptCConversation2-TaskOneCConversationsConversation21.TherelationshipbetweenAmandaandBobisbossandassistant.2.AmandacallsBobtocomplainaboutthebadserviceshehasreceived.3.Amandamakesanapologyfornotpayingenoughattentiontothematter.4.BobtellsAmandaheusedtoworkinabiggerorganization.5.Amandahopestheaccidentwon’taffecttheirfuturebusiness.F()F()T()F()T()CConversation2-TaskTwoTaskTwo:Listentotheconversationagainandanswerthefollowingquestions.Conversation2CConversations1.WhendidBobsendAmandaafax?Threedaysago._____________________________________________________2.Whydidn’tAmandarespondtothefax?Becauseshehasbeenillforaweek._____________________________________________________CConversation2-TaskTwoConversation2CConversations3.Whydon’tbiggerorganizationsworryaboutcashflowdifficultiesaccordingtoBob?Becausetheyhavealargerpooloffinancesasacushion._____________________________________________________4.Howmuchisunpaid?＄2,000._____________________________________________________5.WhatwillAmandadothefirstthingintheafternoon?SendBobthecheck._____________________________________________________DPassage-TaskOneTaskOne:Listentothepassageandchoosethebestanswertoeachofthefollowingquestions.DPassageScript1.Whatisthepassagemainlyabout?A.Howtotakelegalactionagainstsomeone.B.Howtocomplainofoverduepay