酒店前臺(tái)工作總結(jié)

酒店前臺(tái)工作總結(jié)第一篇：酒店前臺(tái)的年度工作總結(jié)第二篇：某酒店前臺(tái)工作總結(jié)第三篇：酒店前臺(tái)年終工作總結(jié)第四篇：酒店前臺(tái)工作總結(jié)第五篇：酒店前臺(tái)工作總結(jié)范文更多相關(guān)范文一年來(lái)，在機(jī)關(guān)事務(wù)管理局的指導(dǎo)下，在接待中心李主任的具體領(lǐng)導(dǎo)下，圍繞工作中心，切實(shí)履行服務(wù)職責(zé)，創(chuàng)造性地開(kāi)展接待工作，得到了多數(shù)客人和同事以及各位領(lǐng)導(dǎo)的一致好評(píng)，圓滿的完成了領(lǐng)導(dǎo)交辦的各項(xiàng)任務(wù)。同時(shí)，個(gè)人也在不同方面取得了一定的成績(jī)，主要體現(xiàn)在一下幾個(gè)方面，下面作工作總結(jié)如下：一、提高認(rèn)識(shí)酒店行業(yè)作為一項(xiàng)服務(wù)工作，本質(zhì)就是為來(lái)賓提供優(yōu)質(zhì)舒適的餐飲、休息環(huán)境。而前臺(tái)接待工作則為工作的首要環(huán)節(jié)，也代表著酒店的第一印象。前臺(tái)服務(wù)人員必須高度認(rèn)識(shí)工作的重要性，始終牢記“賓客至上，服務(wù)第一”和“讓客人完全滿意”的服務(wù)宗旨，始終面帶微笑，認(rèn)真謙和地接待各方來(lái)客。只有從思想上不斷提高對(duì)前臺(tái)工作的重要性認(rèn)識(shí)，才能做好前臺(tái)工作，只有立足本職工作，注重每個(gè)服務(wù)環(huán)節(jié)，才能保證各項(xiàng)工作的有序健康開(kāi)展。二、扎實(shí)工作一年來(lái)，本人對(duì)待工作勤懇扎實(shí)，嚴(yán)格按照關(guān)于前臺(tái)工作的各項(xiàng)規(guī)定和要求，認(rèn)真履行前臺(tái)服務(wù)職責(zé)，積極主動(dòng)開(kāi)展各項(xiàng)工作。在工作期間，本人按時(shí)值班，從無(wú)遲到早退，保證了接待中心的正常營(yíng)業(yè)秩序。對(duì)待客人能夠禮貌熱情，友善微笑，對(duì)提出問(wèn)題和建議能夠耐心解答和虛心接受，并及時(shí)與相關(guān)單位積極協(xié)調(diào)和解決，妥善處理大大小小的客人投訴，得到了廣大客人的好評(píng)。在對(duì)待同事方面，能夠做到團(tuán)結(jié)互助，友善和諧，妥善處理好個(gè)人生活上的各種問(wèn)題。三、加強(qiáng)學(xué)習(xí)扎實(shí)工作的同時(shí)，本人堅(jiān)持對(duì)各項(xiàng)文化知識(shí)的學(xué)習(xí)，主要在酒店管理、法律、會(huì)計(jì)等方面的進(jìn)行了系統(tǒng)深入的學(xué)習(xí)。一個(gè)人學(xué)習(xí)能力多大，就能決定走多遠(yuǎn)。只有不斷的學(xué)習(xí)各方面的只是，才能在工作主動(dòng)性、創(chuàng)新性上有所提高，才能適應(yīng)不斷變化發(fā)展的酒店行業(yè)。當(dāng)然，在總結(jié)成績(jī)的同時(shí)，本人也存在一些缺點(diǎn)，如全局意識(shí)和積極主動(dòng)行還不夠強(qiáng)，有待下一步重點(diǎn)提高。總之，在xx年的歲末，我在領(lǐng)導(dǎo)和同事的關(guān)心和幫助下，取得了一些成績(jī)，但面對(duì)新情況新問(wèn)題，還需站在新的起點(diǎn)上，迎接新的困難和挑戰(zhàn)，再接再厲，繼續(xù)認(rèn)真履行工作職責(zé)，不斷提高業(yè)務(wù)水平，創(chuàng)造性地開(kāi)展工作，為接待中心的全面發(fā)展貢獻(xiàn)自己的光和熱。為大家分享更多的工作總結(jié)：某酒店前臺(tái)工作總結(jié)howdoesdownstagejobsummarykeepthepublichouse?theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,smilethesetwokeywords.itismuchmoreprofitlesstosay,haveapublichousebelowdownstagejobsumsupmodelessay,offerreferenceonly.fromtheschoolgraduationesguesthouseofabroadseaxixiworks,aomplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallassistantmanager,acquiredtheknowledgethatdoesnothaveonbookmoreverymuch.itismebelowthejobsummedupfirsthalfoftheyearxx:serveasthewindowofthehoteldownstage,itisthefirstimpressionthatthehotelgivesavisitor.aboveallweshouldmaintainourbestimage,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteveryguestwalkintoahoteltobeabletoexperienceoursincerityandpassion.next,paycloseattentiontoguestbefondof.whentheguestwalksintoahotel,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutauratewithoutthefullnamethatspeaksaguestbyaidentandpost,thisareveryimportant,guestmetwhatexperiencehisforthisrespectandbetakenseriously.wegathertheinformationsuchasbefondofoftheguest’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn,canexperienceaidentsurprise.again,providepersonalizedservice.whentheguestdealswithformalities,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletaguestfeeldesolatehe.municatefurthercanmakeguestmuchportionsweet,avarietyofdisfortthatalsocaneliminateguesttobeencounteredintheplaceinthehotel.finallyalsoisthemostimportant,thesmileserves.inmunicatingaprocesswiththeguest,wanttopayattentiontoceremonycourtesy,whenchattingwiththeguest,lowerone’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldmaintainwiththeguesttime-intervalgroundexchangesalook.wanttolistenattentivelytotheguest’sopinionmore,donotbreakguesttalk,theotherwiseinlisteningattentivelytobreaksbeck,inordertoshowtherespecttotheguest.faceaguesttowanttosmile,specialwhenofferringcriticismtouswhentheguest,wemustmaintainsmile,guestangerisagaingreat,oursmilealsocangiveguest“putoutafire”,alotofproblemsalsoaremetbereadilysolved.multi-purposeandcourteousdiction,treatguesttowanttodoarrivaltogreetsoundfromtimetotome,gotosendsoundfromtimetotome,thereshouldbeexcusereputationwhentroublesomeguest.whenwiththeguestthedialogshowsanissue,donotarguewiththeguest,beguestfault,alsowanttocertainpatienceexplainstohim.wantustomaintainasmileonly,withrespecttotheresultthatcangetexpecttobelessthan.ithink,payattentiontodetailonly,makefrombagatelle,makefromtheabit,hejob,seemixedguestinandouteveryday,providedifferentserviceforthem,solvevariousproblems.worksometimesverytiredreally,butifeelverycontentedhowever,veryhappy.iveryrejoicetooneselfcanwalkupdownstagethisonepost,thejobthatalsoisoneselffeelsclinkingpride,mytruehimpassionpost,inthefollowingjob,icandogoodindividualjobtoplan,cancreateherehardpiecethosewhobelongtooneselfisbrilliant!酒店前臺(tái)年終工作總結(jié)酒店前臺(tái)年終工作總結(jié)在這歲末年初之際，回首過(guò)去的xx年，展望xx，不禁感慨萬(wàn)千，酒店前臺(tái)年終工作總結(jié)。過(guò)去的一年里，在公司的指引下，在前臺(tái)部門(mén)領(lǐng)導(dǎo)的大力關(guān)心幫助及同事的友好合作下，我的工作學(xué)習(xí)得到了很大的進(jìn)步。以下是我作為酒店前臺(tái)年終個(gè)人工作總結(jié)：一、加強(qiáng)業(yè)務(wù)培訓(xùn)，提高自身素質(zhì)在前臺(tái)主管領(lǐng)班以及同事們的熱心幫助和大力支持下，我的業(yè)務(wù)技能水平有了明顯的提高，年終總結(jié)《酒店前臺(tái)年終工作總結(jié)》。前廳作為酒店的門(mén)面，作為顧客進(jìn)入酒店的必經(jīng)之地，所以我們每個(gè)員工都要直接面對(duì)顧客，在一定意義上說(shuō)我們的工作態(tài)度和服務(wù)質(zhì)量就反映出我們酒店的服務(wù)水平和管理水平。前臺(tái)又是這個(gè)酒店門(mén)面最核心的部分，在前廳工作的服務(wù)人員責(zé)任重大，有時(shí)候自己的不經(jīng)意的一個(gè)疏忽就會(huì)給酒店帶來(lái)經(jīng)濟(jì)上的損失。所以在日常工作中，我盡自己最大力去認(rèn)真負(fù)責(zé)的做好每一項(xiàng)工作，積極主動(dòng)的學(xué)習(xí)更多的專業(yè)知識(shí)，從而加強(qiáng)自己的業(yè)務(wù)技能水平。只有這樣才能讓自己在業(yè)務(wù)知識(shí)和服務(wù)技能上有明顯的提高，才能提供給客人提供優(yōu)質(zhì)的服務(wù)，提升酒店的形象。二、“開(kāi)源節(jié)流，控制成本”，從我做起“開(kāi)源節(jié)流，控制成本”，是每個(gè)企業(yè)基本的追求。在公司部門(mén)領(lǐng)導(dǎo)的帶領(lǐng)下，我們積極響應(yīng)酒店號(hào)召，開(kāi)展節(jié)約節(jié)支活動(dòng)，控制好成本。為節(jié)約費(fèi)用，我們利用回收廢舊的歡迎卡做為酒店內(nèi)部人員使用，當(dāng)hse房入住，當(dāng)sales要帶客人參觀房間，我們都利用這些廢舊的歡迎卡來(lái)裝鑰匙以減少歡迎。（■）酒店前臺(tái)工作總結(jié)serveasthewindowofthehoteldownstage,itisthefirstimpressionthatthehotelgivesavisitor.aboveallweshouldmaintainourbestimage,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteveryguestwalkintoahoteltobeabletoexperienceoursincerityandpassion.next,paycloseattentiontoguestbefondof.whentheguestwalksintoahotel,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutauratewithoutthefullnamethatspeaksaguestbyaidentandpost,thisareveryimportant,guestmetwhatexperiencehisforthisrespectandbetakenseriously.wegathertheinformationsuchasbefondofoftheguest’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn,canexperienceaidentsurprise.again,providepersonalizedservice.whentheguestdealswithformalities,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletaguestfeeldesolatehe.municatefurthercanmakeguestmuchportionsweet,avarietyofdisfortthatalsocaneliminateguesttobeencounteredintheplaceinthehotel.finallyalsoisthemostimportant,thesmileserves.inmunicatingaprocesswiththeguest,wanttopayattentiontoceremonycourtesy,whenchattingwiththeguest,lowerone’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldmaintainwiththeguesttime-intervalgroundexchangesalook.wanttolistenattentivelytotheguest’sopinionmore,donotbreakguesttalk,theotherwiseinlisteningattentivelytobreaksbeck,inordertoshowtherespecttotheguest.faceaguesttowanttosmile,specialwhenofferringcriticismtouswhentheguest,wemustmaintainsmile,guestangerisagaingreat,oursmilealsocangiveguest“putoutafire”,alotofproblemsalsoaremetbereadilysolved.multi-purposeandcourteousdiction,treatguesttowanttodoarrivaltogreetsoundfromtimetotome,gotosendsoundfromtimetotome,thereshouldbeexcusereputationwhentroublesomeguest.whenwiththeguestthedialogshowsanissue,donotarguewiththeguest,beguestfault,alsowanttocertainpatienceexplainstohim.wantustomaintainasmileonly,withrespecttotheresultthatcangetexpecttobelessthan.ithink,payattentiontodetailonly,makefrombagatelle,makefromtheabit,hejob,seemixedguestinandouteveryday,providedifferentserviceforthem,solvevariousproblems.worksometimesverytiredreally,butifeelverycontentedhowever,veryhappy.iveryrejoicetooneselfcanwalkupdownstagethisonepost,thejobthatalsoisoneselffeelsclinkingpride,mytruehimpassionpost,inthefollowingjob,icandogoodindividualjobtoplan,cancreateherehardpiecethosewhobelongtooneselfisbrilliant!酒店前臺(tái)工作總結(jié)范文howdoesdownstagejobsummarykeepthepublichouse?theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,smilethesetwokeywords.itismuchmoreprofitlesstosay,haveapublichousebelowdownstagejobsumsupmodelessay,offerreferenceonly.fromtheschoolgraduationesguesthouseofabroadseaxixiworks,aomplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallassistantmanager,acquiredtheknowledgethatdoesnothaveonbookmoreverymuch.itismebelowthejobsummedupfirsthalfoftheyearxx:serveasthewindowofthehoteldownstage,itisthefirstimpressionthatthehotelgivesavisitor.aboveallweshouldmaintainourbestimage,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteveryguestwalkintoahoteltobeabletoexperienceoursincerityandpassion.next,paycloseattentiontoguestbefondof.whentheguestwalksintoahotel,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutauratewithoutthefullnamethatspeaksaguestbyaidentandpost,thisareveryimportant,guestmetwhatexperiencehisforthisrespectandbetakenseriously.wegathertheinformationsuchasbefondofoftheguest’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn,canexperienceaidentsurprise.again,providepersonalizedservice.whentheguestdealswithformalities,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletaguestfeeldesolatehe.municatefurthercanmakeguestmuchportionsweet,avarietyofdisfortthatalsocaneliminateguesttobeencounteredintheplaceinthehotel.finallyalsoisthemostimportant,thesmileserves.inmunicatingaprocesswiththeguest,wanttopayattentiontoceremonycourtesy,whenchattingwiththeguest,lowerone’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldmaintainwiththeguesttime-intervalgroundexchangesalook.wanttolistenattentivelytotheguest’sopinionmore,donotbreakguest