商務英語1-003-國開機考復習資料

本文檔的說明：文檔是由網(wǎng)絡收集整理而來！僅供考前復習使用！交際用語（單選題）題目-Goodevening,HiltonHotel!-Hello.I’dliketobookaroomforthenightsofthe18thand19th.-_____________________Justaminute,please.Atyourservice.WhatcanIdoforyou?參考答案是：Justaminute,please.交際用語（單選題）題目-Hehasgotfired.-________Sowhat?Iamnotsure.Ican’tbelieveit.參考答案是：Ican’tbelieveit.交際用語（單選題）題目-Wearegoingtohaveadancingpartytonight.Wouldyouliketojoinus?-_________Yes,it’sverykindofyou.Ofcoursenot.Ihavenoidea.No,Ican’t.參考答案是：Yes,it’sverykindofyou.交際用語（單選題）題目-Goodmorning.FarEastLogisticsCompany.ThisisLinHanxue.MayIhelpyou?-____________________________Goodmorning.Nicetomeetyou.No,thankyou.Goodmorning.ThisisDanielAndersonspeaking.參考答案是：Goodmorning.ThisisDanielAndersonspeaking.交際用語（單選題）題目-Sorry,Iforgottomailyoutheletter.-____________That’sallright.Thankyou.Youarewelcome.參考答案是：That’sallright.詞匯與結(jié)構(gòu)（單選題）題目Itwasnotuntil1938inBritain______thefirstHolidayswithPayActwaspassed.thatwhenas參考答案是：that詞匯與結(jié)構(gòu)（單選題）題目Ibelieveteamwork_______important.wasisare參考答案是：is詞匯與結(jié)構(gòu)（單選題）題目Sheisagoodgirl,_____?isn’titamIisn’tshe參考答案是：isn’tshe詞匯與結(jié)構(gòu)（單選題）題目Pricesmaychangequicklyifsupplyordemand________.changeschangewillchange參考答案是：changes詞匯與結(jié)構(gòu)（單選題）題目It'safineday______expected.whenasthat參考答案是：as詞匯與結(jié)構(gòu)（單選題）題目Ihavefinished__________yourprojectplan.readtoreadreading參考答案是：reading詞匯與結(jié)構(gòu)（單選題）題目Wecan'tgo_____itisraining.forbecauseas參考答案是：because詞匯與結(jié)構(gòu)（單選題）題目Wehadplentyofmeatbut____salt.notafewnonotmany參考答案是：no詞匯與結(jié)構(gòu)（單選題）題目Twotelephones_____weresenttomeyesterday.billschangesprices參考答案是：bills詞匯與結(jié)構(gòu)（單選題）題目AfterIreaditin_______,Iwilltellyoumyopinion.detailtotalsum參考答案是：detail詞匯與結(jié)構(gòu)（單選題）題目Youcan_____itandletusknowyourdecisionlater.thinkthinkaboutthinkout參考答案是：thinkabout詞匯與結(jié)構(gòu)（單選題）題目Wedon’t______smokinginthelibrary.allowalteralarm參考答案是：allow詞匯與結(jié)構(gòu)（單選題）題目Thecompanywillemploythemostsuitablepeopleto________.attendaninterviewjoinintheclubgotohospital參考答案是：attendaninterview詞匯與結(jié)構(gòu)（單選題）題目Allthedirectorsagreedtoholdapress______forthecompanynextmonth.conferencepartyteam參考答案是：conference詞匯與結(jié)構(gòu)（單選題）題目Accountingcould______toabout7,000yearsago.runupdatebacktakedown參考答案是：dateback單選題題目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whatisthekeytobusinesssuccess?Customersatisfaction.Goodadvertising.Investment.參考答案是：Customersatisfaction.單選題題目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whattypeofinformationneedstobeprovidedtoyourcustomers?Interestinginformation.Accurateinformation.Simpleinformation.參考答案是：Accurateinformation.單選題題目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whatcancustomersreturntoyou?QualityproductsandserviceAddedvaluetotheproductsandservicesBothAandB參考答案是：BothAandB單選題題目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whydowemakemarketsurveys?Toleadcustomerstoreturntous.Tokeepcustomershappyandsatisfied.Toknowwhatcustomersdemandandtrytomeetthem.參考答案是：Toknowwhatcustomersdemandandtrytomeetthem.單選題題目Thekeytomostbusinesses’successiscustomersatisfaction.Therearetworulesforcustomersatisfaction.Rule1isthatthecustomerisalwaysright.Rule2isifthecustomeriseverwrong,rereadRule1.Thebestwaytosatisfyyourcustomersistoprovidequalityproducts,friendlyservice,accurateinformationandkeepaddingvalueasmuchaspossibletoyourproductsandservices.Givingyourcustomerswhattheyneedandmorethantheyexpectwillleadcustomerstoreturntoyou.Inordertoimproveyourservice,youneedtomakemarketsurveyssoastoknowwhatyourcustomersarethinkinganddemanding.Thenyoutakeactionstomeetyourcustomers.Inthiswayyouwillstaycompetitiveinthesechangingtimes.Rememberyoushoulddoyourbesttokeepyourclientshappyandsatisfied.Thusyourbusinesswillgoontoachievesuccess.It'sassimpleasthat.@@@Whathappenswhenyoukeepyourclientshappy?Yourbusinessgrowsandimproves.Yourbusinessstaysatthesamelevel.Yourclientsgotocompetitors.參考答案是：Yourbusinessgrowsandimproves.判斷題題目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Amarketmeansthewaythingsaresoldonly.TF參考答案是：F判斷題題目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Actually,buyerswanttobuycertaingoodsorservices.TF參考答案是：T判斷題題目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Sellersmightbuyquitetangibleassets,likehouses,carsandsoon.TF參考答案是：F判斷題題目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbeanothergroupofpeoplewhoarewillingtosellthings,includinggoods,servicesandassets.Thesepeoplearesellers.Andmarketsarethesystemthatbridgessomepeople’sdemandsandsomeotherpeople’ssupplies.Orinotherwords,thesystemgetsbuyersandsellersconnected.Thentheymaymakedealsatareasonableprice.Soinmarkets,pricemattersalot.Pricesmaychangequicklyifsupplyordemandchanges.@@@Marketswillconnectpeople’sdemandsandpeople’ssupplies.TF參考答案是：T判斷題題目Amarketmeansthewaythingsareboughtorsold.Inallmarkets,thefirstimportantthingisthatwehavebuyers.Actually,buyersarethegroupofpeoplewhowanttobuycertaingoodsorservices.Sometimesbuyersonlypurchasesomeassets,tangibleorintangible.Buyersmightbuyquitetangibleassets,likehouses,carsandsoon.However,sometendtopurchaseintangibleones,likeshares,futures,etc.Theothersideofthecoinisthereshouldbean