新編劍橋商務英語module-8

Module82021/6/2718.1Training4Reading:Trainingcourses1235Listening:AssessingtrainingneedsSpeaking:GivingreasonsforandagainstGrammar:-ingformandinfinitiveSpeaking:Discussingtrainingneeds2021/6/272Warmingup1.Whatpart-timejobshaveyoudone?Didyougetanytraining?2.Ifyes,whatdoyouthinkofthesetraining?Necessary/unnecessary,effectiveorineffective?2021/6/2733.Whatdoyouthinkmakesaneffectivetraining?Theteacher(thetrainer)thestudents(thetrainees)ThefacilitiesTheapproach/methodsHowmuchitrespondstoyourneedsTheextras(lunch,comfort,etc.)2021/6/2742.Imagineyouareatrainingmanagerandyoureceiveinformationonthetwocoursesbelow.Readthesestatementsfrompeopleatyourcompanyanddecidewhichcoursewouldsuitthem.THEEFFECTIVELEADERTEAMBUILDING2021/6/275trainingcoursesTHEEFFECTIVELEADERThisonlinecoursewillmakeyouamoreeffectiveleader–whetheryou’reresponsibleforleadingaproject,ateam,aunit,adepartmentorevenacompany!Whateveryourrole,we’reassumingyoumustleadpeopleinordertoachieveresults.ThiscoursefocusesonACTIONyoucantaketoensurepeoplefollowyousoyougetresults.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:￡50.00+￡8.75(VAT)=￡58.75BUYNOWTEAMBUILDINGOrganisationshavealwaysreliedonteamsinsomeform.Butnowthereismoreemphasisongroupsofpeopleworkinginteams,takingjointresponsibilityforachievingstandardsandmeetingobjectives.Thiscourseexploresthekeyfactorsthatmaketeamseffectiveandtheskillsrequiredtobuild,strengthenandmaintaintheteam.Duration:Approx.2hours.Thisisanonlineproductandforasingleuser.Courseprice:￡50.00+￡8.75(VAT)=￡58.75BUYNOW2021/6/276‘I’mresponsibleforthenpeoplebutIfindithardtogetthebestfromthem.’‘Theproblemwithourcompanyisthatdepartmentsneverseemtoknowwhattheotherisdoing.’‘Whydon’tmystaffdowhatIaskthem?’‘I’mreallypreferworkingonmyown.Igetsomuchmoredone.’2021/6/277Listening:Assessingtrainingneeds1.ListentoaconversationbetweenatrainingmanagerandSergio.1)WhichcoursedoesSergiowanttotake?Why?

2)WhatdoSergioandthetrainingmanagerdisagreeon?Sergiowantstotakebothofthecoursesbecausetheywillhelphimwithhisnewrole.Theydisagreeonwhetheronlinetrainingisaseffectiveasface-to-facetraining.2021/6/2782.Listenagain.Workinpairs.StudentA:Listenandlistthetrainingmanager’sargumentsforonlinetrainingontheleftofthetable.StudentB:ListenandlistSergio’sargumentsforface-to-facetrainingontherightofthetable.-youdon’tneedtogoaway-youarrangethingsaroundyourwork-youcancommunicatewithotherpeopleonthecourse-youcandoitfromhome-it’scheaper-yougetnewideasfromotherpeopleonthecourse-networking-youcanaskthetutorquestions2021/6/279Canyouthinkofanymoreargumentsforandagainstonlinetraining?2021/6/2710Speaking:Givingreasonsforandagainst1.Usefulexpressions:2021/6/27112.Workinpairs.Roleplaythesediscussions.Taketurnstogivereasonsforandgivereasonsagainst.1)Yourmanagerwantseveryoneinthedepartmenttospendanunpaidweekendinthecountryonateam-buildingcourse.2021/6/27122)Someemployeeshaveaskedforflexitimeandtheopportunitytoworkfromhome.2021/6/27133)ThecompanywantstoreplaceyourEnglishteacherwithlessonsonacomputer.2021/6/27142.Readthisconversation.Underlinethecorrectword.Manager:Hi,Sergio.Takeaseat.(1)Would/Doyouliketohaveacoffee?Sergio:Thatwouldbenice.Twosugars,please.Manager:OhI’msorry.Ididn’tremember(2)toask/askingforanythisweek.Ionlyhavemilk,I’mafraid.Sergio:Noproblem.I’llhaveitblack,please.Manager:Really?I(3)can’tstand/hatetodrinkitwithoutmilk.Anyway,aboutyourcourse.We’ve(4)arranged/recommendedsendingyouawayforafewdaysratherthandoingitonline.IsthatOKwithyou?Sergio:Sure.Ialways(5)prefer/enjoytoworkwithagroupofpeopleratherthanonmyown.2021/6/2715語法小結要點解釋：1)在動詞+介詞后使用-ing形式：eg.She’sworkingonfixingtheproblem.Haveyouthoughtofmovingintosales?I’minterestedinseeingyourplanforthis.2)在一些固定動詞后使用-ing形式，這些動詞包括consider,delay,dislike,enjoy,mind,postpone,practise,recommend,suggest等。eg.Haveyouconsideredchangingthecolor?Wouldyoumindwaiting?Let’spostponetrainingeveryoneuntilnextmonth.3)一些動詞只跟不定時，這些動詞包括afford,arrange,decide,manage,want等。eg.Wecan’taffordtodothis.Shallwearrangetomeetagaininanhour?Doyouwanttotakethiscourse?2021/6/27164)一些動詞既可跟-ing也可跟不定式，這些動詞包括advise,propose,begin,continue,like,prefer等。eg.Weadviseyoutotaketwoweeksoff./Weadvisetakingtwoweeksoff.5)一些動詞跟-ing和跟不定式意思會有很大不同。eg.Istoppedworkingthereyearsago.Istoppedtoworkonthisnewproject.另外一些動詞則沒有什么區(qū)別。eg.Weprefertostayathomeduringtheweek./Wepreferstayingathomeduringtheweek.2021/6/2717Speaking:DiscussingtrainingneedsWorkinpairsandrole-playthissituation.StudentA:Youareatrainingmanager.Yousentthememobelowtoallstaff.Meetwithanemployeetodiscusswhichcoursewillbeusefulforhimorhertoattend.Usesomeofthesephrases:Whichcourseswouldyoulike…?Wouldyouprefer…?Doyouwant…?Areyouinterestedin…?Howgoodareyouat…?Howmuchofyourjobinvolves…?2021/6/2718StudentB:Readthismemofromyourtrainingmanageranddiscusswhichcoursesmightbesuitable.Trytousesomeofthesephrase:I’dlike…/Iwouldn’tlike…I’m(not)interestedin…I’mquitegoodat…Ican’tafford…Myjobinvolves…2021/6/2719Pleasenotethatwestillhaveplacesavailableonthefollowingone-daycourses.Alltrainingtakeslaceinourtrainingrooms.Pleasearrangetomeetwithmeassoonaspossibletodiscussyourneedsandrequirementsinordertoenrollyou.Thecoursesareasfollows:effectivesellingpresentationskillsnegotiatingbyphonecross-culturalawarenessteambuildingleadingaprojectspreadsheetsanddatabasescomputerskills1&2(buildingandmaintainingawebsite)To:AllstaffFrom:ThetrainingmanagerSubject:AvailabletrainingcoursesthisautumnWhichcourseswouldyoulike…?Wouldyouprefer…?Doyouwant…?Areyouinterestedin…?Howgoodareyouat…?Howmuchofyourjobinvolves…?I’dlike…/Iwouldn’tlike…I’m(not)interestedin…I’mquitegoodat…Ican’tafford…Myjobinvolves…2021/6/2720ReadingListeningListeningWritingRespondingtoaletterofcomplaintTheimportanceoflisteningGoodandbadlistenerShowingyou’relisteningSpeakingAletterofcomplaintVocabulary8.2Showingyou’relisteningLinkingphrases2021/6/2721Reading1.Howdoyouknowwhensomeoneislisteningtoyou?(agoodlistener)Looklikehe/shecaresaboutmyremarksShowinterestAskrelevantquestionsWithdirecteye-contactandanattentiveexpressionWithoutanylookofdistractionNotdoingotherwork,likeansweringemailsorlookingatthescreenofhis/hercomputer2021/6/2722Reading2.Doyouthinklisteningtoothersattentivelyisveryimportant?Why?RespectUnderstandthespeakerbetterLeadbothsidestocompromiseandagreementMakelessarbitrarydecisionorconclusion2021/6/2723Reading3.Readthepassageonpage80andfindoutoneextraword

ineachlineanddeleteit.2021/6/2724Listening:Goodandbadlisteners1.Listentofourconversations.Ineachconversation,istheotherpersonagoodorbadlistener?Howdogoodlistenersshowtheyarelistening?Conversation1GOOD/BADConversation2GOOD/BADConversation3GOOD/BADConversation4GOOD/BADGood.Thepersonasksquestionsanduseencouragingwordslike“really?”Bad.Thepersoninterruptsandgivesanopinionstraightaway.Bad.Thepersonsayswhattodowithoutfindingouthowtheotherpersonfeels.Good.Thepersonchecksandshowsunderstanding.播放暫停停止2021/6/27252.Readtheseexpressions.Whichexpressionswouldyouusetoshowyou’relistening?LetmecheckI’veunderstoodyou.Sowhatyou’resayingis…Isthatright?Well,ofcoursetheanswerissimple,isn’tit?Letmejuststopyouthere.Iseewhatyoumean.That’sinteresting.Isee.CanItellyouwhatIthink?Whydoyouthinkthatis?Really?Well,whatyouneedtodois…2021/6/2726Speaking:Showingyouarelistening1.Workinpairsandpractiseusingtheexpressionstoshowyou’relisteningoryouarenotlistening.1)Describewhatyoudidafterworklastnight.2)Explainadifficultyorproblemyouarecurrentlyhavingwithyourwork.3)Complainaboutsomethingyouhaverecentlybought. 2021/6/2727Vocabulary:linkingphrases1.Readtheletterandthenanswerthefollowingquestions.1stMayDearMrLeFeverFollowingtherecentexperiencesoftwoofmystaffwithyourtrainingcompany,Ihavedecidedtosendyousomefeedbackbasedontheircomments.Onthe25thApril,theyattendedatwo-daycomputercourseincreatingPowerPointpresentations.However,onthefirstdaythetrainerarrived30minuteslate,whichwasfollowedbyafurtherdelayduetoaroomchange.Asaresultofthisnearly90minuteswasmissed.Inadditiontothis,mystaffinformmethattheapproachofthetrainerwastoletparticipantsdiscoversolutionstoproblemsratherthanbeingtoldwhattodo.DespitehavingbeenverysatisfiedwithyourservicesinthepastImayhavetoreconsidersendingstaffinthefuture.Iwouldbegratefultohearanycommentsyouhavetomakeeitherbyphoneorinwriting.Ilookforwardtohearingfromyou.YourssincerelyMrsAHeneageHumanResources2021/6/2728Thepurposeoftheletter?2)Whathappened?3)Whatactionthesenderrequires?Readtheletteronp82andanswer

questions.→Paragraph1→Paragraph2→Paragraph32021/6/27291Finishtheexe2&3onpage82.2.Putallthesewordsandexpressioninyourmindandwe’lltakedictationnextweek.2021/6/2730Listening:RespondingtoaletterofcomplaintAsaresultofMrs.Heneage’sletter,Mr.LeFevrecallsFredPerrot,whoisinchargeofcomputertraining.Listentothecallandanswerthefollowingquestions.1.Whenthetrainingwastaken?2.Whathappenedtothetrainer?What’stheeffectonthecourse?3.Whydotheychangetheroom?4.Whatteachingapproachdidthetraineradopt?Isitgoodorbad?2021/6/2731Listening:RespondingtoaletterofcomplaintDearMrsHeneageWithregardtoyourconcernsaboutthePowerPointcourseon(1)___________,IhavenowspokentomyheadofcomputertrainingandasaresultIaminapositiontorespond.Unfortunately,andduetocircumstancesbeyondourcontrolonthatday,theheadoftraining(2)_______________________________________.Asaresult(3)________________________________andhewassomewhatlate.ForthisIapologize,butbecauseofthisdelay(4)___________________________________________.Secondly,therewasaroomchangewhichwasduetothefactthat(5)_______________________________.Finally,ourapproachtotraininghasalwaysbeenbasedon(6)_______approach.Moreover,ithasalwaysreceived(7)__________________.Followingthisletter,Iwouldliketosuggestameetingatyourconveniencetodiscussanyremainingissuesandyourfuturetrainingneeds…AsaresultofMrs.Heneage’sletter,Mr.LeFevrecallsFredPerrot,whoisinchargeofcomputertraining.ListentothecallandcompletethereplytoMrs.Heneage’sletter.the26thAprilwasunavailableatshortnoticewehadtogetareplacementtrainerweaddedthelosttimeontheendofthetwodaysyourcompanysentanextrapersondiscoverypositivefeedback2021/6/2732Writing:Aletterofcomplaint投訴信寫作中精彩語句推薦：

1.Iamwritingtoexpressmydissatisfactionat...

2.Iamverydisappointed/upsettofindthat...

3.Ifinditawful/appalling/distressingthat...

4.Iwouldliketodrawyourattentiontosomethingyouhaveobviouslyfailedtonotice....

5.Therearesomeproblemswith...thatIwishtobringtoattention.Foronething,...Foranother,...

6.Toremedy/rectifythematter/situation,Isuggestmakingthefollowingchanges:...

7.Toimprovethesituation/solvetheaboveproblem,itisadvisableforyoutotakethefollowingmeasures:...

8.Yourefforttoprovidegoodserviceswillbehighlyappreciatedbyall.

9.Ilookforwardtoadaywhenwecouldreallyenjoyamoreefficientservice.

10.Iwishtoreferyoutoanincidentwhichoccurred...,callingforsomeremedialaction.2021/6/2733Writing:Aletterofcomplaint1提供內容寫投訴信(1-6組)

你方為我方5月10日之訂單B278號所供應的照相機已送達，但遺憾的是，幾臺照相機已嚴重損壞，我們推測是包裝不當造成的。

這是三星期以來第二次出現這樣的問題，我方對你方提出的服務深感不滿。請確保類似問題不再出現，否則我們會終止合約。

請派人盡快送來6臺照相機并把有問題的照相機帶走，謝謝。2.給本投訴信寫一封回信。（7-13組）2021/6/27343請按本投訴寫回信。（14-20組）DearSirs,

Weshouldliketocomplainthatourtelephonehasbeenoutofservicefortendays,whichhascausedusgreatinconvenience.Wephonedyouraccountingdepartmentandwastoldthatwehadnotmakeourpayment.Thisisanentiredelinquencyonyourpartbecausewealreadymakeourpaymentfivedaysago.Pleaserefertotheenclosedcopyofyourreceipt.

Kindlycheckintoitandreconnectthelineassoonaspossible.

Yourssincerely,2021/6/2735Writealettertothehotelmanager.Write120-140wordsusingappropriatelinkingwordsorexpressions.Swapletterswithyourpartner.Nowyouarethemanager.Writeareplytotheletter.Respondtoeachcomplaint,againusingappropriatelinkingwordsorphrases.2021/6/2736PossibleanswersDearSirorMadam,Followingmyrecentexperienceofyourhotel,Ihavedecidedtosendyousomefeedbackinthehopethatyoucanimproveyourservice.Iarrivedatreceptionat6amon7thNovembertofindtherewasnorecordofmybooking.AsaresultofthisIwaited45minutes.Thefollowingday,mytwoclientsandIweredelayedduetothemeetingroombeingdoubled-booked.Eventuallywe