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InternationalMarketing,18e(Cateora)
Chapter5Culture,ManagementStyle,andBusinessSystems
1)Adaptationrequiresbusinessexecutivestoforsaketheirwaysandchangetolocalcustoms.
Answer:FALSE
Explanation:Adaptationdoesnotrequirebusinessexecutivestoforsaketheirwaysandchangetolocalcustoms;rather,executivesmustbeawareoflocalcustomsandbewillingtoaccommodatethosedifferencesthatcancausemisunderstandings.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
2)KylerecentlytransferredtoNorwayandisworkingwithBrittonamarketingidea,buttheirdifferentapproacheshavecreatedaquandary.IfKyledoesn'tunderstandBritt'scustoms,heismorelikelytoevaluateBritt'sbehaviorbyrelyingonwhatisfamiliartoher.
Answer:FALSE
Explanation:Theself-referencecriterion(SRC)isespeciallyoperativeinbusinesscustoms.Ifwedonotunderstandourforeigncounterpart'scustoms,wearemorelikelytoevaluatethatperson'sbehaviorintermsofwhatisfamiliartous.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
3)Electivesarebusinesscustomstowhichadaptationishelpfulbutnotnecessary.
Answer:TRUE
Explanation:Businesscustomscanbegroupedintoimperatives,customsthatmustberecognizedandaccommodated;electives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
4)Inordertobesuccessful,abusinessshouldrecognizeandaccommodateanyculturalimperativesassociatedwithaforeignentity.
Answer:TRUE
Explanation:Imperativesarebusinesscustomsthatmustberecognizedandaccommodated.Apartfromimperatives,businesscustomscanbegroupedintoelectives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
5)Themajorityofbusinesscustomsfitintotheculturalelectivecategory.
Answer:TRUE
Explanation:Culturalelectivesrelatetoareasofbehaviorortocustomsthatculturalaliensmaywishtoconformtoorparticipateinbutthatarenotrequired.Themajorityofcustomsfitintothiscategory.
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
6)The"masterofdestiny"philosophyisbasedontheideathatindividualsarenotincontroloftheirownfuturesbutareatthemercyofdecisionsmadebybusinessandgovernment.
Answer:FALSE
Explanation:The"masterofdestiny"philosophyisfundamentaltoU.S.managementthought.Simplystated,peoplecansubstantiallyinfluencethefuture;theyareincontroloftheirowndestinies.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
7)TheacceptanceoftheindependententerpriseasaninstrumentofsocialactionisafundamentalconceptofU.S.corporations.
Answer:TRUE
Explanation:TheacceptanceoftheideathatindependententerpriseisaninstrumentforsocialactionisthefundamentalconceptofU.S.corporations.Acorporationisrecognizedasanentitythathasrulesandcontinuityofexistenceandisaseparateandvitalsocialinstitution.Thisrecognitioncanresultinstrongfeelingsofobligationtoservethecompany.Indeed,thecompanymaytakeprecedenceoverfamily,friends,oractivitiesthatmightdetractfromwhatisbestforthecompany.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
8)Thenotionthatcompetitioniscrucialforefficiency,improvement,andregenerationisfundamentaltoWesternmanagementpractices.
Answer:TRUE
Explanation:PerhapsmostfundamentaltoWesternmanagementpracticesisthenotionthatcompetitioniscrucialforefficiency,improvement,andregeneration.AdamSmithinhisTheWealthofNationswroteoneofthemostimportantsentencesintheEnglishlanguage:"Bypursuinghisowninterestshefrequentlypromotesthatofthesocietymoreeffectuallythanwhenhereallyintendedtopromoteit."
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
9)HighPowerDistanceIndexcountriesaremoreegalitarianthanlowPowerDistanceIndexcountries.
Answer:FALSE
Explanation:InhighPowerDistanceIndex(PDI)countriessuchasMexicoandMalaysia,understandingtherankandstatusofclientsandbusinesspartnersismuchmoreimportantthaninmoreegalitarian(lowPDI)societiessuchasDenmarkandIsrael.
Difficulty:2Medium
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
10)Thethreetypicaldecision-makingpatternsaretop-levelmanagementdecisions,decentralizeddecisions,andcommitteeorgroupdecisions.
Answer:TRUE
Explanation:Althoughtheinternationalbusinesspersonisconfrontedwithavarietyofauthoritypatternsthatcancomplicatedecisionmakingintheglobalenvironment,mostareavariationofthreetypicalpatterns:top-levelmanagementdecisions,decentralizeddecisions,andcommitteeorgroupdecisions.
Difficulty:1Easy
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
11)Family-runbusinessesaremorelikelytofollowthepatternoftop-levelmanagementdecisionmaking.
Answer:TRUE
Explanation:Top-levelmanagementdecisionmakingisgenerallyfoundinsituationsinwhichfamilyorcloseownershipgivesabsolutecontroltoownersandbusinessesaresmallenoughtoallowsuchcentralizeddecisionmaking.
Difficulty:2Medium
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
12)Inthecommitteedecisionsetup,everycommitteemembermustbeconvincedofthemeritsofthepropositionorproductinquestion.
Answer:TRUE
Explanation:Committeedecisionmakingisbygrouporconsensus.Inthecommitteedecisionsetup,everycommitteemembermustbeconvincedofthemeritsofthepropositionorproductinquestion.
Difficulty:1Easy
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
13)Workersincountrieshigherinindividualismandlowerinpowerdistanceshowmorecommitmenttotheircompaniesthanworkersincountrieswithlowerindividualismandhigherpowerdistance.
Answer:FALSE
Explanation:Researchhasshownthatcommitmentofworkerstotheircompaniestendedtobelowerincountrieshigherinindividualism(IDV)andlowerinpowerdistance.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
14)High-contextculturesplacegreatimportanceontheverbalaspectsofcommunication.
Answer:FALSE
Explanation:Communicationinahigh-contextculturedependsheavilyonthecontextual(whosaysit,whenitissaid,howitissaid)ornonverbalaspectsofcommunication,whereasthelow-contextculturedependsmoreonexplicit,verballyexpressedcommunications.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
15)Businesspeopleinlow-contextculturesusee-mailmoreoftenthanthoseinhigh-contextcultures.
Answer:TRUE
Explanation:E-mailuseandusageratesbymanagersarealsoaffectedbyculture.Thatis,businesspeopleinhigh-contextculturesdonotusethemediumtothesameextentasthoseinlow-contextcultures.Muchofthecontextualinformationsoimportantinhigh-contextculturessimplycannotbesignaledviathecomputer.
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
16)MostNorthAmericansoperateonmonochronictime.
Answer:TRUE
Explanation:M-time,ormonochronictime,typifiesmostNorthAmericans,Swiss,Germans,andScandinavians.TheseWesternculturestendtoconcentrateononethingatatime.Theydividetimeintosmallunitsandareconcernedwithpromptness.M-timeisusedinalinearway,anditisexperiencedasalmosttangible,inthatonesavestime,wastestime,bidestime,spendstime,andlosestime.
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
17)Polychronictimeischaracterizedby"agreatinvolvementwithpeople."
Answer:TRUE
Explanation:P-time,orpolychronictime,ismoredominantinhigh-contextcultures,wherethecompletionofahumantransactionisemphasizedmorethanholdingtoschedules.P-timeischaracterizedbythesimultaneousoccurrenceofmanythingsandby"agreatinvolvementwithpeople."P-timeallowsforrelationshipstobuildandcontexttobeabsorbedaspartsofhigh-contextcultures.
Difficulty:1Easy
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
18)Beingdirectandwantingtogettothepointarecharacteristicsofabusinesspersonwhooperatesinpolychronictime.
Answer:FALSE
Explanation:TheAmericandesiretogetstraighttothepointandgetdowntobusinessisamanifestationofanM-timeculture,asareotherindicationsofdirectness.TheP-timesystemgivesrisetoloosertimeschedules,deeperinvolvementwithindividuals,andawait-and-see-what-developsattitude.
Difficulty:2Medium
Topic:SocialCulture
LearningObjective:05-02Howandwhymanagementstylesvaryaroundtheworld.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
19)Currentlyinmostinternationalbusinesses,womenrepresentasmallpercentageoftheemployeeswhoarechosenforaninternationalassignment.
Answer:TRUE
Explanation:Althoughwomennowconstitute57percentoftheprofessionalandtechnicalU.S.workforce,theyrepresentrelativelysmallpercentagesoftheemployeeswhoarechosenforinternationalassignments—lessthan20percent.
Difficulty:1Easy
Topic:EthicalDecisionMaking
LearningObjective:05-03Theextentandimplicationsofgenderbiasinothercountries.
Bloom's:Remember
AACSB:Ethics
Accessibility:KeyboardNavigation
20)Thebusinesscommunity'sdefenseagainstpayoffswasthattheywereawayoflifethroughouttheworld.
Answer:TRUE
Explanation:Theissuetookonproportionsgreaterthanthatofnondisclosurebecauseitfocusednationalattentiononthebasicquestionofethics.Thebusinesscommunity'sdefensewasthatpayoffswereawayoflifethroughouttheworld:Ifyoudidn'tpaybribes,youdidn'tdobusiness.
Difficulty:1Easy
Topic:EthicalDecisionMaking
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Remember
AACSB:Ethics
Accessibility:KeyboardNavigation
21)Thedistinctionbetweenbriberyandextortiondependsonwhethertheactivityresultedfromanofferorfromademandforpayment.
Answer:TRUE
Explanation:Thedistinctionbetweenbriberyandextortiondependsonwhethertheactivityresultedfromanofferorfromademandforpayment.Voluntarilyofferedpaymentbysomeoneseekingunlawfuladvantageisbribery.Itisextortionifpaymentsareextractedunderduressbysomeoneinauthorityfromapersonseekingonlywhatheorsheislawfullyentitledto.
Difficulty:1Easy
Topic:EthicalDecisionMaking
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Understand
AACSB:Ethics
Accessibility:KeyboardNavigation
22)Subornationpaymentsaccompanyrequestsforapersontodoajobmorerapidlyormoreefficiently.
Answer:FALSE
Explanation:Lubricationpaymentsaccompanyrequestsforapersontodoajobmorerapidlyormoreefficiently;subornationisarequestforofficialstoturntheirheads,tonotdotheirjobs,ortobreakthelaw.
Difficulty:2Medium
Topic:EthicalDecisionMaking
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Understand
AACSB:Ethics
Accessibility:KeyboardNavigation
23)Theformofbriberyknownaslubricationiscommoninsomecountriesandinvolvesgivingasmallsumofcashoragifttoalow-rankingpublicofficial.
Answer:TRUE
Explanation:Lubricationpaymentsaccompanyrequestsforapersontodoajobmorerapidlyormoreefficiently.Lubricationinvolvesarelativelysmallsumofcash,agift,oraservicegiventoalow-rankingofficialinacountrywheresuchofferingsarenotprohibitedbylaw.
Difficulty:2Medium
Topic:EthicalDecisionMaking
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Understand
AACSB:Ethics
Accessibility:KeyboardNavigation
24)Utilitarianethicsistheethicalprinciplethatfocusesontheoptimizationofthe"commongood."
Answer:TRUE
Explanation:Threeethicalprinciplesalsoprovideaframeworktohelpthemarketerdistinguishbetweenrightandwrong,determinewhatoughttobedone,andproperlyjustifyhisorheractions.Theyareasfollows:Utilitarianethics:Doestheactionoptimizethe"commongood"orbenefitsofallconstituencies?Andwhoarethepertinentconstituencies?Rightsoftheparties:Doestheactionrespecttherightsoftheindividualsinvolved?Justiceorfairness:Doestheactionrespectthecanonsofjusticeorfairnesstoallpartiesinvolved?
Difficulty:2Medium
Topic:EthicalDecisionMaking
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Understand
AACSB:Ethics
Accessibility:KeyboardNavigation
25)WhencomparingperformanceofAmerican,German,andJapanesefirms,inlessindividualisticcultures,laborandmanagementgenerallydonotgetalong.
Answer:FALSE
Explanation:Inthelessindividualisticcultures,laborandmanagementcooperate—inGermanylaborisrepresentedoncorporateboards,andinJapan,managementtakesresponsibilityforthewelfareofthelaborforce.TheindividualisticAmericanapproachtolabor–managementrelationsisadversarial—eachsidetakescareofitself.
Difficulty:2Medium
Topic:ElementsofCulture
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Understand
AACSB:Ethics
Accessibility:KeyboardNavigation
26)AdistinguishingcharacteristicofthetypeofcapitalismcommoninChinesecultureistheemphasisonguanxiasthecoordinatingprincipleamongfirms.
Answer:TRUE
Explanation:AfourthkindofcapitalismiscommoninChinesecultures.Itsdistinguishingcharacteristicsareamoreentrepreneurialapproachandanemphasisonguanxi(one'snetworkofpersonalconnections)asthecoordinatingprincipleamongfirms.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Remember
AACSB:Ethics
Accessibility:KeyboardNavigation
27)ChineseculturesarehighonPowerDistanceIndexandlowonIndividualism/CollectiveIndex.
Answer:TRUE
Explanation:ChineseculturesarehighonPowerDistanceIndex(PDI)andlowonIndividualism/CollectiveIndex(IDV),andthestrongreciprocityimpliedbythenotionofguanxifitstheavailabledatawell.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-04Theimportanceofculturaldifferencesinbusinessethics.
Bloom's:Remember
AACSB:Ethics
Accessibility:KeyboardNavigation
28)High-contextculturesscorehighonpowerdistanceandlowonindividualism.
Answer:TRUE
Explanation:Low-contextAmericanculturescoresrelativelylowonpowerdistanceandhighonindividualism,whereashigh-contextArabculturesscorehighonpowerdistanceandlowonindividualism.
Difficulty:2Medium
Topic:ElementsofCulture
LearningObjective:05-05Thedifferencesbetweenrelationship-orientedandinformation-orientedcultures.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
29)Themostmanageriallyusefulaspectofthesynthesisofculturaldifferencesisthatitallowsustomakepredictionsaboutunfamiliarcultures.
Answer:TRUE
Explanation:Themostmanageriallyusefulaspectofthissynthesisofculturaldifferencesisthatitallowsustomakepredictionsaboutunfamiliarcultures.Managerswhocandoso—andmanageuncertaintywell—havebeenshowntobemuchmoreeffectiveincross-culturalsituations.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-05Thedifferencesbetweenrelationship-orientedandinformation-orientedcultures.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
30)Japanisconsideredarelationship-orientedculturebecauseitachievesefficiencythroughcompetitionandislinguisticallydirect.
Answer:FALSE
Explanation:Japanisconsideredarelationship-orientedculturebecauseitislinguisticallyindirectandbackgroundfocused.Japanesecultureishighcontext,collectivistic,highpowerdistance,farfromEnglish,polychronic(inpart),linguisticallyindirect,andbackgroundfocused,anditachievesefficiencythroughreductionoftransactioncosts.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-05Thedifferencesbetweenrelationship-orientedandinformation-orientedcultures.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
31)Whatisacriterionforadaptationwhendealingwithindividuals,firms,orauthoritiesinforeigncountries?
A)abilitytoresistvaryingtempos
B)zerotolerance
C)hypersensitivity
D)flexibility
E)lackofcuriosity
Answer:D
Explanation:Asaguidetoadaptation,allwhowishtodealwithindividuals,firms,orauthoritiesinforeigncountriesshouldbeabletomeet10basiccriteria:(1)opentolerance,(2)flexibility,(3)humility,(4)justice/fairness,(5)abilitytoadjusttovaryingtempos,(6)curiosity/interest,(7)knowledgeofthecountry,(8)likingforothers,(9)abilitytocommandrespect,and(10)abilitytointegrateoneselfintotheenvironment.
Difficulty:1Easy
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
32)MarileeunderstandsthatifshewantsherU.S.-basedcompanytoflourishinItaly,shemustbetolerantofItaliancustomsandnormsthatmightdifferfromwhatshedealswithintheUnitedStatesandalsobehumbleandnotassumethathercurrentwayofdoingbusinessistheonlywaytodobusiness.WhatcharacteristicisMarileedemonstrating?
A)adaptation
B)dissonance
C)distancing
D)concession
E)empathy
Answer:A
Explanation:Adaptationisakeyconceptininternationalmarketing,andwillingnesstoadaptisacrucialattitude.Marileeisdemonstratingadaptabilitybybeingtolerantandhumble.
Difficulty:2Medium
Topic:BasicDecisionsforEnteringForeignMarkets
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Apply
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
33)Whatarethethreecategoriesofbusinesscustoms?
A)rigid,flexible,andnegotiables
B)internals,externals,andconsensualcustoms
C)imperatives,electives,andexclusives
D)national,foreign,andinternational
E)unilateral,bilateral,andmultilateral
Answer:C
Explanation:Businesscustomscanbegroupedintoimperatives,customsthatmustberecognizedandaccommodated;electives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
34)ReggieownsasmallstationerycompanyinTennesseeandplanstoentertheFrenchmarkettosellhislineoffinelinenpapers.HerealizesthattherearemanybusinesscustomshewillneedtounderstandandconformtoinordertosucceedinFrance.WhattypeofbusinesscustomisReggieconcernedwith?
A)culturalexclusives
B)businesstruism
C)globalprotocols
D)businessaxioms
E)culturalimperatives
Answer:E
Explanation:Culturalimperativesarethebusinesscustomsandexpectationsthatmustbemetandconformedtooravoidedifrelationshipsaretobesuccessful.
Difficulty:2Medium
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Apply
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
35)Businesscustomsthatmustberecognizedandaccommodatedarecalled
A)imperatives.
B)electives.
C)exclusives.
D)exceptional.
E)constraints.
Answer:A
Explanation:Businesscustomscanbegroupedintoimperatives,customsthatmustberecognizedandaccommodated;electives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
36)Jennadoesnotdrinkalcoholandwhenshemeetsclientsfordinnersheknowsthatwhiletheclientmightenjoyaglassofwinewiththemeal,sheisnotrequiredto.Whattypeofbusinesscustomdoesthisillustrate?
A)imperatives
B)electives
C)exclusives
D)individualisticaxioms
E)standardizedaxioms
Answer:B
Explanation:Businesscustomscanbegroupedintoimperatives,customsthatmustberecognizedandaccommodated;electives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:2Medium
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Apply
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
37)Businesscustomsinwhichanoutsidermustnotparticipatearecalled
A)imperatives.
B)electives.
C)exclusives.
D)absolutes.
E)statutes.
Answer:C
Explanation:Businesscustomscanbegroupedintoimperatives,customsthatmustberecognizedandaccommodated;electives,customstowhichadaptationishelpfulbutnotnecessary;andexclusives,customsinwhichanoutsidermustnotparticipate.
Difficulty:1Easy
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Remember
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
38)________wouldmostlikelybecharacterizedasbeinganimperativebusinesscustominmanycultures.
A)Establishingfriendships
B)Knowingtospeakandwritethenativelanguage
C)Adheringtolocalfoodhabits
D)Conformingtothenativereligions
E)Havingknowledgeofthelocalsport
Answer:A
Explanation:Establishingfriendshipisanimperativeinmanycultures.Iffriendshipisnotestablished,themarketerrisksnotearningtrustandacceptance,thebasicculturalprerequisitesfordevelopingandretainingeffectivebusinessrelationships.
Difficulty:2Medium
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Understand
AACSB:AnalyticalThinking
Accessibility:KeyboardNavigation
39)ManuelTores,aseniormanageratCrawfordExportLogistics,goestoFrancetonegotiateadealwiththecompany'sFrenchpartners.Hedressescasuallyinat-shirtandjeans.HisFrenchcounterpartscalloffthemeetingandaccusehimoftakingacasualattitudetowardnegotiations.Inthisscenario,dressingformallyduringbusinessmeetingsisprobablyacultural________fortheFrench.
A)imperative
B)elective
C)exclusive
D)oddity
E)rarity
Answer:A
Explanation:ManuelToreshastodressmoreformallyforthenegotiationmeetingbecauseitisaculturalimperativeforhisFrenchcounterparts.Culturalimperativesarethebusinesscustomsandexpectationsthatmustbemetandconformedtooravoidedifrelationshipsaretobesuccessful.
Difficulty:3Hard
Topic:ElementsofCulture
LearningObjective:05-01Thenecessityforadaptingtoculturaldifferences.
Bloom's:Apply
AACSB:ReflectiveThinking
Accessibility:KeyboardNavigation
40)NinaMcRidderbecameanembarrassmenttohercompanywhenshejokedabouttherulingmonarchyinEnglandinfrontofagroupofvisitingEnglishbusinesspeople.Sheshouldhaveknownthatpoliticalridiculebyaforeignerisrarelyaccepted.Ms.McRidderhasvio
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