城市軌道交通客運服務(wù)英語（第二版）課件 1.1Greeting and introduce問候和介紹

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTS

Part1StationReceptionEnglish接待用語Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.1Greetingandintroduce

問候和介紹Part1StationReceptionEnglish接待用語NewwordsandExpressionsMetro地鐵Underground地鐵（尤指倫敦）美語常用subwayconvenient

adj.實用的；便利的；方便的；省事的Itisveryconvenienttopaybycreditcard.用信用卡付款非常方便。Abicycleisoftenmoreconvenientthanacarintowns.在城鎮(zhèn)騎自行車常常比開車更方便。附近的；近便的；容易到達的Inconvenienceadj.n.不方便，麻煩，為難之處；vt.給…帶來不便，打擾NewwordsandExpressionsemployee

員工；雇員，從業(yè)員工，受雇者apersonwhoispaidtoworkforsomebodySupervisor監(jiān)督人,管理人,檢查員,督學(xué),主管人Supervise監(jiān)督,管理,指導(dǎo)Shesupervisesixgirlsintheaccountdepartment.

她在財務(wù)部門管六個女孩。Mysupervisorissodemanding(要求過分的，苛求的）.

我的頭兒苛刻極了Part1問候語(Greetings)1.PoliteExpressions:十字文明用語Hello/Hi/Goodmorning!/Goodafternoon!/Goodevening!您好！Please!請！Sorry!/I’msorry!對不起！Bye-bye!/Goodbye!再見！Thankyou!/Thanks!謝謝！2.OfferingHelp:主動提供幫助Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打擾一下，有什么需要幫忙的嗎？Excuseme!/Hello!/Hi!MayIhelpyou?

打擾一下，我可以幫您些什么嗎？Excuseme!/Hello!/Hi!MayIaskyourname?

打擾一下，請問你叫什么名字？Excuseme!/Hello!/Hi!Whereareyoufrom?

打擾一下，請問你是哪里人？問候語(Greetings)問候語(Greetings)3.OfficialExpressions:正式用語英語中的問候用語非常繁多，正式的通常有：Howdoyoudo?(初次見面通常用語)Howareyou?(比較熟悉的人之間用語)Howareyougettingalongwith...?(你近來...可好?)Howareyoudoing?(您工作還順利吧?)Howiseverything?(一切還好吧?)Howisyourvacation/holiday(s)/ChristmasDay/weekend?(假期怎么樣?)

問候語(Greetings)當今美國社會流行口語用語，大致有：

What'sup?(近來可忙?)

Hello?Hi?

What'sgoingon?(近來可好?)

Howislife?

Howisitgoing?anythingnew?

Pleasedtomeetyouagain!

TrytothinkandusePleasedesignaconversation，you’renewcomertoGuangzhouSubwayCompany.Introduceyourselftoyourw