旅游情景英語-梁君 Unit 2 Checking in at the hotel學(xué)習(xí)資料

Unit2CheckinginattheHotelContentsTeachingFocusWarmingUp

SituationalConversationsUsefulExpressionsComprehensiveTestGlossaryDiscussionSelf-EvaluationExercisesReceiveguestsatthefrontdeskGraspthenewwordsandphrasesabouttheservicesofFrontOfficeOffercheck-inserviceforguestsTeachingFocus

creditcard

IDcardTalkaboutthefollowingpictures.Thewordsandphrasesbelowmayhelpyou.WarmingUp

registrationformhotelbrochureroomtariff

passportConversation2SituationalConversationsConversation1WordsandExpressionsNotesConversation1AtthereceptiondeskofLuoyangPeonyPlazaHotel,alocalguide(B)istalkingwiththereceptionist(A)tomakesurethatallherguestsarewellaccommodated.Conversation1

B:Goodevening.MynameisZhaoHui.I’mthelocalguidefromChinaInternationalTourService(CITS),LuoyangBranch.Wehavebookedninestandardroomsinyourhotel.A:Pleasewaitamoment.I’llcheck.

(Amomentlater)A:Yes.Yourtravelagencyhasbookedninestandardroomsforagroupof16.Thisgroupwillstayforthreenights.EverythingisOK.Willyoupleasefillintheregistrationform?B:OK.A:Thankyouverymuch.Hereyouare.

(ZhaoHuireceivestheformsandhandsthemouttothetourists.Later,shecollectstheforms.)B:Hereareourregistrationforms.A:Good.Couldyoushowmeyourpassportplease?B:Hereyouare.A:I’dliketoconfirmyourdeparturedate.YourgroupwillleaveonApril21st,right?B:Yes.A:Thankyou.Andherearetheroomkeysandcards.Ourbellmanwillshowyoutoyourrooms.Wehopeyouhaveagoodstayinourhotel.B:Thanks.internet/'?nt?net/n.國(guó)際互聯(lián)網(wǎng);因特網(wǎng)e-mail/'i:me?l/n.電子郵件interview/'?nt?vju?/

n.&v.面談；面試reservation/rez?'ve???n/n.預(yù)訂；保留的座位（住處）等roomreservation客房預(yù)訂localguide地陪cashier/k?'???/n.出納員；收銀員peony/?pi??n?/n.牡丹receptionist/r?'sep??n?st/n.（前臺(tái)）接待員accommodate/?'k?m?de?t/vt.容納；提供住宿（或膳宿、座位等）standardroom標(biāo)間，標(biāo)準(zhǔn)房registration/red??'stre???n/n.登記；登記項(xiàng)目registrationform入住登記表passport/?pɑ?sp??t/n.護(hù)照confirm/k?n?f??m/vt.確認(rèn)；證實(shí)departure/d?'pɑ?t??/n.離開；出發(fā)departuredate離店日期handout分發(fā)；發(fā)給bellman/'belm?n/n.行李生WordsandExpressions

1.localguide

地陪導(dǎo)游。注：在旅游過程中，一般由地接社派出的地陪負(fù)責(zé)安排住宿。地陪帶團(tuán)在飯店前臺(tái)取房時(shí)需自報(bào)家門，并出示導(dǎo)游證、預(yù)訂確認(rèn)件和帶團(tuán)計(jì)劃書。

2.Yourtravelagencyhasbookedninestandardroomsforagroupof16.Thisgroupwillstayforthreenights.

你們旅行社預(yù)訂了9間團(tuán)隊(duì)房，一行共16人，住三晚。注：前臺(tái)接待員在團(tuán)隊(duì)入住登記前應(yīng)與導(dǎo)游認(rèn)真核對(duì)團(tuán)隊(duì)人數(shù)、用房數(shù)量、類型和時(shí)間，盡量滿足客人需求。

3.I’dliketoconfirmyourdeparturedate.YourgroupwillleaveonApril21st,right?我想和您確認(rèn)一下團(tuán)隊(duì)的離店日期。貴社的團(tuán)隊(duì)將于4月21日退房，請(qǐng)問正確嗎？注：在旺季，飯店為避免出現(xiàn)用房糾紛，需在團(tuán)隊(duì)入住登記時(shí)向?qū)в卧俅未_認(rèn)退房日期。

4.Afteryouhandouttheroomkeysandcards,ourbellmanwillshowyoutoyourrooms.

分發(fā)完房卡和鑰匙后，行李生會(huì)帶你們到房間。注：根據(jù)慣例，分配房卡、鑰匙的工作通常由導(dǎo)游配合完成，以避免客人因房間分配產(chǎn)生矛盾。NotesWordsandExpressionsNotes

Conversation2Conversation2Aforeignguest(B)isaskingthecashier(A)toexchangemoneyforherattheforeignexchangecounter.A:Goodmorning,madam.WhatcanIdoforyou?B:Yes.I’dliketochange300EURintoRMB.A:Certainly,madam.Accordingtotoday’sexchangerate,100EURincashcomesto836.7YuanRMB.Couldyoufilloutthisexchangememoandshowmeyourpassport,please?B:Isee.…Hereyouare.A:Thankyou,Mrs.Green.Youwouldliketochange300EURintoRMB.Isthatright?B:Yes,that’sright.A:Waitamoment,please.I’llcalculatethatforyou.(Amomentlater)A:Thankyouforwaiting,madam.Ittotals2510.1YuanRMBattoday’srate.Andhereisyourpassport.Pleasecheckit.B:Thankyou.A:Mypleasure.Haveagoodday,madam.exchange/?ks't?e?nd?/v.&n.兌換；交換foreignexchangecounter外幣兌換處exchangerate匯率exchangememo外幣兌換水單accordingto根據(jù)……cash/k??/n.&vt.錢，現(xiàn)款；兌現(xiàn)fill/fil/vt.&vi.（使）充滿，（使）裝滿;n.填滿……的量fillout填寫（表格等）calculate/'k?lkj?le?t/v.計(jì)算total/'t??t(?)l/v.adj.&n.總計(jì)；總數(shù)WordsandExpressions1.EUR

歐元的國(guó)際貨幣代碼，全稱為euro；RMB人民幣的國(guó)際貨幣代碼，全稱為Renminbi。注：根據(jù)歐盟的規(guī)定，歐元于2002年1月1日起正式流通，歐元區(qū)現(xiàn)共有18個(gè)成員國(guó)和超過3億2千萬人口。2.today’sexchangerate

今天的匯率（外匯牌價(jià)）。注：這里的匯率指的是外匯買入價(jià)，匯率每天都隨著外匯市場(chǎng)交易行情而波動(dòng)，我國(guó)人民幣采取的是間接匯率。3.exchangememo

外匯兌換水單。注：根據(jù)國(guó)家外匯管理有關(guān)規(guī)定，兌換外匯必須到中國(guó)銀行或指定的代辦點(diǎn)，須填寫水單，并出示有效證件。NotesUsefulExpressionsofConversation2

UsefulExpressionsofConversation1UsefulExpressions

1.Goodevening.晚上好！

2.Wehavebookedninestandardroomsinyourhotel.

我們預(yù)訂了九間標(biāo)

準(zhǔn)房。

3.Willyoupleasefillintheregistrationform?

請(qǐng)您填寫一下入住登記表好嗎？

4.Couldyoushowmeyourpassportplease?

請(qǐng)你們出示一下護(hù)照好嗎？

5.I’dliketoconfirmyourdeparturedate.

我想和您確認(rèn)一下團(tuán)隊(duì)的離店日期。

6.Ourbellmanwillshowyoutoyourrooms.

行李生將會(huì)帶你們到房間。UsefulExpressionsofConversation1

1.I’dliketochange300EURintoRMB.

我想把300歐元兌換成人民幣。2.Accordingtotoday’sexchangerate,100EURincashcomesto836.7YuanRMB.

根據(jù)今天的外匯牌價(jià)，100歐元可以兌換836.7元人民幣。3.Ittotals2510.1YuanRMBattoday’srate.

根據(jù)今天的匯率，兌換人民幣共計(jì)2510.1元。4.Pleasecheckit.

請(qǐng)核對(duì)一下。UsefulExpressionsofConversation2

Role-playActouttheplaywithyourpartneraccordingtothefollowingsceneswiththegivenusefulexpressions.ComprehensiveTestTaskOne

ScenedescriptionKeyPhrasesandSentencePatternsScenePicturesScene1You’realocalguideandleadingatourgroupof30personstocheckinatthereceptiondeskofHolidayInn.1.Goodmorning/afternoon/evening.2.Webooked….inyourhotel.3.Willyoupleasefillintheregistrationform?4.

Couldyoushowmeyourpassportplease?5.

I’dliketoconfirmyourdeparturedate.6.

Ourbellmanwillshowyoutoyourrooms.7.I’dliketochange….intoRMB.8.Accordingtotoday’sexchangerate,100….incashcomesto….YuanRMB.9.Ittotals….YuanRMBattoday’srate.10.

Pleasecheckit.

Scene2You’reanAmericantouristandapproachingtheforeignexchangecountertochange200USdollarsintoRMB.

CompletethefollowingdialoguesinEnglish.

Ⅰ.

A:theLocalGuide,WangYanB:thereceptionistTaskTwo

A:

__________________!（晚上好?。?/p>

WelcometoLuoyangPeonyhotel.CanIhelpyou?B:Goodevening.MynameisWangYan.I’mthelocalguidefromChina

InternationalTourService(CITS),LuoyangBranch.

____________________________________________________.

（我們預(yù)訂了十二間標(biāo)準(zhǔn)房。）A:Pleasewaitamoment.I’llcheck.

(Amomentlater)A:Yes.Yourtravelagencyhasbookedninestandardroomsforagroupof

16.Thisgroupwillstayforthreenights.EverythingisOK.

_________________________________________?

（請(qǐng)您填寫一下入住登記表好嗎？）B:OK.GoodeveningWehavebookedtwelvestandardroomsinyourhotelWillyoupleasefillintheregistrationformA:Thankyouverymuch.Hereyouare.

(WangYanreceivestheformsandhandsthemouttothetourists.Later,she

collectstheforms.)B:Hereareourregistrationforms.A:Good._________________________________________?

（請(qǐng)你們出示一下護(hù)照好嗎？）B:Hereyouare.A:_______________________________________.

（我想和您確認(rèn)一下團(tuán)隊(duì)的離店日期。）

YourgroupwillleaveonApril21st,right?B:Yes.A:Thankyou.Andherearetheroomkeysandcards.

__________________________________________.

（行李生將會(huì)帶你們到房間。）

Wehopeyouhaveagoodstayinourhotel.B:Thanks.CouldyoushowmeyourpassportpleaseI’dliketoconfirmyourdeparturedateOurbellmanwillshowyoutoyourroomsII.

A:MissSmithB:thecashierA:Goodmorning,madam.WhatcanIdoforyou?B:Yes.______________________________________.

（我想把200歐元兌換成人民幣。）A:Certainly,madam.

_________________________________________________________________________.（根據(jù)今天的外匯牌價(jià)，100歐元可以兌換836.7元人民幣。）

Couldyoufilloutthisexchangememoandshowmeyourpassport,please?B:Isee.…Hereyouare.A:Thankyou,MissSmith.Youwouldliketochange200EURintoRMB.Is

thatright?B:Yes,that’sright.

A:Waitamoment,please.I’llcalculatethatforyou.(Amomentlater)A:Thankyouforwaiting,madam.

________________________________________.

（根據(jù)今天的匯率，兌換人民幣共計(jì)1673.4元。）

Andhereisyourpassport._______________.（請(qǐng)核對(duì)一下。）B:Thankyou.A:Mypleasure.Haveagoodday,madam.I’dliketochange200EURintoRMBAccordingtotoday’sexchangerate,100EURincashcomesto836.7YuanRMBIttotals1673.4YuanRMBattoday’sratePleasecheckit1.ThemostcommoncreditcardsinChina:AmericanExpressCard美國(guó)運(yùn)通卡MasterCard萬事達(dá)卡VisaCard維薩卡，東美卡Diner’sClubCard大萊卡JCBCardJCB卡GreatWallCard長(zhǎng)城卡PeonyCard牡丹卡DragonCard龍卡PacificCard太平洋卡KinsCard金穗卡卡Glossary2.Usefulphrasesandexpressions:AdvancedReservation

臨時(shí)性預(yù)訂ConfirmedReservation

確認(rèn)性預(yù)訂GuaranteedReservation

保證性預(yù)訂no-showguest

預(yù)訂未到客人walk-inguest未預(yù)訂的散客FIT

散客standardroom

標(biāo)準(zhǔn)間singleroom

單人間doubleroom

雙人間juniorsuite

小套間deluxesuite

豪華套房presidentialsuite

總統(tǒng)套房connectingroom連通房Operator

總機(jī)話務(wù)員morningcall

叫醒服務(wù)DDD

國(guó)內(nèi)長(zhǎng)途直撥電話IDD

國(guó)際長(zhǎng)途直撥電話collectcall

受話人付費(fèi)電話checkin

辦理入住登記手續(xù)checkout

辦理退房手續(xù)GlossaryDiscussthefollowingquestionsandwriteyouranswers.1.Wheredoesaguestgethisfirstimpressionofahotelonhisfirstarrival?HegetshisfirstimpressionofthehotelattheFrontOffice.2.Howdotheguestsmakeroomreservations?1)Makingacall;2)Sendingafax;3)Usingtheinternet;4)Sendingaletter;5)Visitingthehoteldirectly;6)Searchingandchoosinganagent.3.Howdoesaguesthavehisroomreservationguaranteed?

Hecanhavehisreservationguaranteedbytellingthereservationisthis

passportorcreditcardnumber.Discussion4.Whatisawalk-inguest?Thewalk-inguestisacustomerwhocomeswithoutbooking.5.HowdoesaguestmakeanIDDcallintheguestroom?WhenmakinganIDDcallintheguestroom,heshoulddial:1)Thehotellongdistancecallcode;2)Theinternationalprefix;3)Countrycode;4)Areacode;5)Theexpectedtelephonenumber.6.Studythefollowingmodelroomtariffandthenrole-playwithyourclassmates

aboutcheckinginservice.譯文：

（某飯店）房?jī)r(jià)表

(自2014年1月起執(zhí)行)

房間類型

房?jī)r(jià)（人民幣）

標(biāo)準(zhǔn)間

880

高級(jí)商務(wù)間

1,080

行政套房

1,680

花園套房

1,880

總統(tǒng)套房

16,800

加床

200

1.退房時(shí)間為中午12：00，延遲退房另加收費(fèi)用。

2.一間房最多只允許住兩位成年人。

3.12歲以下兒童與父母同住而不加床不另計(jì)費(fèi)。嬰兒床免費(fèi)。

4.除有特別外，所有預(yù)訂將只保留至當(dāng)日下午六時(shí)。

5.免除服務(wù)費(fèi)。

6.以上價(jià)格若有更改，恕不另行通知。

7.信用卡接收：美國(guó)運(yùn)通卡、維薩卡、萬事達(dá)卡、大萊卡、

JCB卡、牡丹卡、長(zhǎng)城卡、龍卡。1.RoomTariff房?jī)r(jià)表。2.EffectiveJanuary2014.自2014年1月起執(zhí)行。3.PresidentialSuite總統(tǒng)套房。是星級(jí)飯店最頂級(jí)、最舒適、最昂貴的

客房。4.Checkouttimeis12:00atnoon.Additionalratesapplyforextended

checkouts.退房時(shí)間為中午12：00，延遲退房另加收費(fèi)用。5.Maximumaccommodationfortwoadultstoaroom.一間房最多只允許

住兩位成年人。6.Noadditionalchargeforchildrenunder12yearsofagesharingroom

withparentsusingexistingbedding.

12歲以下兒童與父母同住而不加床不另計(jì)費(fèi)。7.Allreservationsarehelduntil6:00p.m.unlesshotelhasbeenadvised

otherwise.

除有特別外，所有預(yù)訂將只保留至當(dāng)日下午六時(shí)。8.Ratesaresubjecttochargewithoutpriornotice.

以上價(jià)格若有更改，恕不另行通知。NotesThinkaboutthisunit.Nowrateyourselfonascaleoffive:onebeinglowandfivebeinghigh，andtickoutyourportfolio.Self-EvaluationThingsIcandoEvaluationIcanwritetherelatedwordsaboutreceivingtheguests.54321Icanunderstandthedialogues.54321Icanpracticethedialogues.54321I’velearnedhowtoprepareforreceivingtheguests.54321I’velearnedsomebasicknowledgeaboutofferingcheck-inservice.54321Exercise2ExercisesExercise3Exercise1True(T)orFalse(F)()1）Reservationcanbemadeinlotsofways.()2）Itisusuall