《城市軌道交通票務(wù)工作》課件-項目一 認知票務(wù)管理體系 售票員結(jié)算作業(yè)

售票員結(jié)算作業(yè)TheSettlementofTicketSeller售票員結(jié)算作業(yè)的條件和安全要點售票員結(jié)算的有關(guān)定義課程小結(jié)售票員結(jié)賬流程TheConditionsandSafetyPointsoftheTicketSeller’sSettlementTheDefinitionsRelatedtoTicketSellerSettlementTheTicketSeller’sProcessofCheckoutSummary售票員結(jié)算作業(yè)TheSettlementofTicketSeller執(zhí)行人員：ExecutionPersonnel：客運值班員Thepassengerdutyofficer工作內(nèi)容：JobContent：對售票員本班的車票和現(xiàn)金的使用情況進行統(tǒng)計和錄入。售票員結(jié)算作業(yè)TheSettlementofTicketSeller梁良Liangliang主講教師Lecturer

Countandrecordtheusageofticketsandcashfortheticketseller'scurrentshift.1號線2號線售票員結(jié)算作業(yè)的條件和安全要點TheConditionsandSafetyPointsoftheTicketSeller’sSettlement售票員結(jié)算作業(yè)的條件：時間：列車停止服務(wù)后；人物：售票員與客運值班員雙方在場。售票員結(jié)算作業(yè)的條件和安全要點TheConditionsandSafetyPointsoftheTicketSeller’sSettlement早班售票員下班時。ConditionsfortheTicketSeller’sSettlement:Time:afterthesubwaystopsserving,attheendoftheticketseller’smorningshiftCharacters:boththeticketsellerandthepassengerdutyofficermustbepresent.售票員結(jié)算作業(yè)安全要點SafetyPointsfortheTicketSeller’sSettlement必須在監(jiān)控的有效范圍內(nèi)進行，并確保票務(wù)室門己鎖閉。報表及系統(tǒng)均填寫正確。雙方當(dāng)面清點所有票款并簽章確認；Bothpartiescountallticketsmoneyinpersonandsignforconfirmation.Mustbecarriedoutwithintheeffectivemonitoringrangeandensurethattheticketingroomdoorislocked.Thereportandsystemarefilledincorrectly.售票員結(jié)算作業(yè)的條件和安全要點TheConditionsandSafetyPointsoftheTicketSeller’sSettlement1號線2號線售票員結(jié)算的有關(guān)定義TheDefinitionsRelatedtoTicketSellerSettlement對售票員進行結(jié)算時，認可乘客事務(wù)單程票退款或儲值票，退款等操作涉及的金額，納入售票員應(yīng)收金額進行結(jié)算。售票員結(jié)算的有關(guān)定義TheDefinitionsRelatedtoTicketSellerSettlement納入差額進行結(jié)算BringtheDifferenceintoSettlementWhensettlingwiththeticketseller,theamountinvolvedintherefundofone-wayticketsorstoredvalueticketsforpassengeraffairsshallberecognizedandincludedintheticketseller'sreceivableamountforsettlement.對售票員進行結(jié)算時，不認可乘客事務(wù)、單程票退款或儲值票退款等操作涉及的金額，不納入售票員應(yīng)收金額進行結(jié)算。不納入差額進行結(jié)算NotBringtheDifferenceintoSettlement售票員結(jié)算的有關(guān)定義TheDefinitionsRelatedtoTicketSellerSettlementWhensettlingwiththeticketseller,theamountsinvolvedinpassengeraffairs,one-wayticketrefunds,orstoredvalueticketrefundsarenotrecognizedandarenotincludedintheticketseller'sreceivableamountforsettlement.售票員交接班時，交班售票員未及時退出BOM，接班售票員錯誤使用交班售票員用戶和密碼進行操作；或出現(xiàn)車票、現(xiàn)金混淆不清的情況。售票員結(jié)算的有關(guān)定義TheDefinitionsRelatedtoTicketSellerSettlementDuringthehandoveroftheticketsellers'shift,thehandoverticketsellerdidnotexittheBOMpromptly,andthetakeoverticketsellermistakenlyusedtheformer'suserandpasswordforoperation;ortherewasaconfusionbetweenticketsandcash.售票員交接不清TheTicketSellersareUnabletoSubmittheTicketsClearly1號線2號線售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout依據(jù)本站的實際情況，可從售票員處及時收取預(yù)收款。Accordingtotheactualsituationofthestation,advancepaymentscanbecollectedfromtheticketsellertimely.售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員ThePassengerDutyOfficer與售票員應(yīng)當(dāng)面清點確認所收款項后，在WS錄入預(yù)收款金額，打印售票員預(yù)收款。Afterconfirmingthereceivedamountinpersonwiththeticketseller,theadvancepaymentamountshouldbeenteredintheWSandprintedoutbytheticketseller.售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員ThePassengerDutyOfficer由客運值班員、售票員簽章確認

Confirmedbythepassengerdutyofficerandticketseller'ssignature.售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員ThePassengerDutyOfficer售票員TheTicketSeller將售票盒內(nèi)所有現(xiàn)金、車票、已填寫的報表全部取出，由客運值班員確認售票盒清空。Retrievesallcash,tickets,andcompletedreportsfromtheticketbox,andthepassengerdutyofficerconfirmsthattheticketboxisempty.售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員與售票員共同清點現(xiàn)金和車票無誤后，填寫售票員結(jié)算單。Afterthepassengerdutyofficerandtheticketsellerjointlycountthecashandtickets,theyfillouttheTicketSeller’sSettlementForm.售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員ThePassengerDutyOfficer售票員結(jié)賬流程TheTicketSeller’sProcessofCheckout客運值班員ThePassengerDutyOfficer及時將備用金、票款放入保險柜分區(qū)管理，車票放回票柜。Promptlyputsthereservefundsandticketfundsintothesafecompartmentformanagement,andputstheticketsbackintotheticketcabinet.1號線2號線課程小結(jié)Coursesummary結(jié)算準備SettlementPre