《民航情景英語》課件Unit7VIP

Unit7

ServingFoodandBeverages

LearningObjective

Inthisunityouwilllearn：

※howtoprovideexplanationsforservingfoodandbeveragesbased

onairportregulations;

※howtoprovideservicesaccordingtotheprocedures;

※howtodealwithproblemsduringservices.

Guided

LearningThetypeoffoodvariesdependingupontheairlinecompanyandclassoftravel.Mealsmaybeservedononetrayorinmultiplecourseswithnotrayandwithatablecloth,metalcutlery,andglassware(generallyinfirstandbusinessclasses).Oftenthefoodisreflectiveofthecultureofthecountrytheairlineisbasedin.Theairlinedinnertypicallyincludes

meat

(mostcommonly

chicken

or

beef),

fish,orpasta;a

salad

or

vegetable;asmall

breadrollandadessert.

Condiments

(typically

salt,

pepper,and

sugar)aresuppliedinsmall

sachets

or

shakers.

Guided

LearningCaterersusuallyproducealternativemealsforpassengerswithrestrictivediets.Thesemustusuallybeorderedinadvance,sometimeswhenbuyingtheticket.Someofthemorecommonexamplesinclude:*Culturaldiets,suchas

Turkish,French,Italian,Chinese,Korean,

Japanese

or

Indian

style.

*Infantandbabymeals.Someairlinesalsooffer

children'smeals,containingfoodsthatchildrenwillenjoysuchas

bakedbeans,mini-hamburgers

and

hotdogs.Guided

Learning

Medicaldiets,includinglow/high

fiber,low

fat/cholesterol,diabetic,

peanutfree,

non-lactose,low

salt/sodium,

low-purine,

low-calorie,

low-protein,bland(non-spicy)and

gluten-free

meals.*Religiousdiets,including

kosher,

halal,and

Hindu,

Buddhist

andJainvegetarian(sometimestermedAsianvegetarian)meals.*Vegetarian

and

vegan

meals.Someairlinesdonotofferaspecificmealfornon-veganvegetarians;instead,theyaregivenaveganmeal.

WarmerI.Readthefollowingpicturesandanswerthequestions.1.Thefollowingarefoodanddrinksonboard.Areyoufamiliarwiththeirmeaningandcanyouaddanymore?

①②③④⑤⑥⑦⑧2.Matchingthenamewithitsimage.A．muffinB.yoghurtC.hotdogD.mineralwaterE.hamburgerF.orangejuiceG.teaH.coffee①__________②__________③__________④________⑤________⑥________⑦_(dá)_________⑧________

II.FindthedefinitioninColumnBwhichmatchesthewordorphraseinColumnA.

A1.flavor2.dessert3.course4.vegetarian5.starter6.lemonade7.cream8.specialty9.mutton10.whiskyBA.partofamealservedatonetimeB.someonewhoeatsnomeatC.themeatfromanadultsheepD.adishservedasthelastcourseofamealE.thepartofmilkcontainingthebutterfatF.thetasteexperienceG.strongalcoholicdrinkmadefrombarleyH.afoodordrinkpreparedinaspecialwayI.sweetenedbeverageofdilutedlemonjuiceJ.foodordrinktostimulatetheappetiteSetting

Itis11:00am,themealtimeonboard,theflightattendantsarereadyforservingmealsanddrinkstopassengers.

Lookatthepictures.Whatdotheflightattendantsdo?Workwithapartnertomakeatleasttwosentencesforeachpicture.Topicone:FoodService(FA:flightattendantP:passenger)SampleConversation1FA：Pleasepullyourtabledown.It'slunchhour.

P：Allright.

FA：Whatwouldyoulike,sir?

P：What’syoursuggestion?

FA：Youmaychoosefromthefishandbeef.

P：I'dlikethebeef.

FA：Hereyouare.Wouldyoulikeacupofteaorcoffee?

P：No,I'dratherhaveaglassofjuice,please.Whatkindsdoyouhave?

FA：Wehaveaselectionoforange,apple,grapeandlemonade.

P：I'llhaveaglassoflemonade.Moreice,please.

FA：Allright.Willtherebeanythingelse?

P：Couldyougivememorepapernapkins?

FA：Sure.Hereyouare.

P：Thanks.

FA：You'rewelcome.Enjoyyourmeal.Pressthecallbuttonifyouneedanymorehelp.

VocabularyandExpressionsbeefn.牛肉aselectionof對(duì)于…的選擇lemonaden.檸檬水papernapkins餐巾紙callbutton呼叫按鈕

CheckYourUnderstanding1.Howdoyoucommunicatewithpassengersaboutservingdrink?

2.Howtoexpressyourselfwhenofferingdrinkservice?

3.Whatdoesthewomanwanttodrink?

SampleConversation2P:Excuseme,canIaskaquestionaboutthemenu,please?FA:Byallmeans.P:It'snotforme,it'sformydaughter.Thisisafullmeal,isn'tit?FA:Yes,that'sright…Look,itsaysstarter,maincourseanddessert.P:Ithoughtso,butthattoomuchformydaughter.Doyouhaveachildren'smenu?FA:Yes,wedo,butyouhavetopreorderspecialmeals.P:Whatapity.FA:Look,it'snotaproblem,I’llbringherthefulltrayandshecanpickandchoosewhatshelikes.P:That’sfinethen.Thankssomuch.VocabularyandExpressionsmenun.菜單afullmeal全餐startern.開胃菜coursen.一道菜dessertn.餐后甜點(diǎn)Whatapity！好可惜??！pickv.挑選；采摘CheckYourUnderstanding1.Whatdoesthemanask?

2.Whatdoesafullmealconsistof?

3.What’stheprobleminorderingchildren’smeal?

SampleConversation3FA:Excuseme,Sir.MayIorderforyou?P:Ok.ButI’mnotsurewhattoeat.Wouldyouliketogivemesomerecommendation.FA:Areyouavegetarian?P:No.FA:Areyouallergictoanything?P:Iamnotcomfortablewithmutton.FA:Inthatcase,youcantrysomechicken.Itisthespecialtyinourflightandithassomespecialflavors.It’sverypopular.P:Inthatcase,Iwouldliketotryit.FA:Whatelsedoyouprefer?P:Thatisenough.FA:Whatwouldyouliketodrinktoyourdinner?P:Iprefersomewhiskey.FA:Howmuchdoyoulike?P:Justaglass.FA:OK.Waitforamoment.P:Thankyou.VocabularyandExpressionsvegetariann.素食者allergicadj.過敏的muttonn.羊肉specialtyn.特色菜flavorn.風(fēng)味；風(fēng)情whiskeyn.威士忌CheckYourUnderstanding1.Isthemanavegetarian?

2.Whatdoestheflightattendantsuggesthimtoorder?

3.Whatdoesthemanwanttodrink?

Tasks

Accordingtosampledialogues,makeconversationswithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightattendant)Task1P:Isthesoupveryspicy?

FA:No,it’snotspicy.Task2P:Amanwantsfishforhismeal.FA:Available,butneedstime.Task3P:Amanordersalcoholtodrink.FA:Notavailableinthecabin.TopicTwo:BeverageService(FA:flightattendantP:passenger)SampleConversation1FA:Whatwouldyoulike,sir?P:CouldIhaveacupoftea,please?FA:Yes,ofcourse.Doyoumindwaitingamoment?We’reservingcolddrinksjustnow.P:Ohsorry,I’llhaveanapplejuicethen,andthetealater.FA:Areyousure?P:That’llbefine.VocabularyandExpressions

Doyoumind…您是否介意…

?waitamoment稍等colddrinks冷飲CheckYourUnderstanding1.Whatdoesthemanliketodrink?

2.Whydoestheflightattendantletthemanwait?

3.Whatwouldthemanliketodrinkfirst?民航情景英語SampleConversation2(Acabinattendantisreadytoclearupthetable.)FA:Doyouenjoyyourmeal,Madam?P:Yes,Ienjoyitverymuch.FA:MayIclearupyourtablenow?P:Oh…sure,please.FA:It'scleannow,Madam.Doyouneedanymoredrink？P:Eh…whatkindofdrinksdoyouhave?FA:Wehavecoffee,tea,juice,cokeandbeer.P:I’dlikesomeorangejuice.FA:OK,hereisyourorangejuice.P:Thankyou.VocabularyandExpressionsenjoy…meal享用一頓飯clearup清理；打掃drinkn.酒；飲料v.喝；飲coken.（Coca-Cola）可口可樂CheckYourUnderstanding1.Howdoyoucommunicatewithpassengersaboutclearingthewaste?

2.Howtoexpressyourselfwhenofferingdrinkservice?

3.Whatdoesthewomanwanttodrink?

SampleConversation3FA:Goodafternoon,sir.Wouldyoulikesomethingtodrink?P:Yes,please.Whathaveyougot?FA:Well,wehavecoffee,tea,juice,milk,Coca-cola,Sprite,Seven-upcreamorsugar,beer,andwater,whichwouldyouprefer?P:Acupofcoffee,please.FA:Howdoyoulikeyourcoffee?Withcreamorsugar?P:No,thanks.I’dliketohavemycoffeeblack.FA:Ok,waitamoment…Nosugar,nocream,straightcoffee.Hereyouare.Pleaseenjoyit.P:Thankyouverymuch.FA:Mypleasure.VocabularyandExpressionsSpriten.雪碧（碳酸飲料）Seven-upn.七喜creamn.奶油；奶酪sugarn.糖blackcoffee不加牛奶（或奶油和糖）的咖啡

CheckYourUnderstanding1.Whatdrinkdoesthemancanchoosefrom?2.Whatdoesthemanwanttodrink?

3.Whatkindofcoffeedoesthemanprefer？

TasksAccordingtosampleconversations,makeconversationswithyourpartnerbyusingthepromptsgivenbelow.(P:passengerFA:flightattendant)Task1P:thirtyC:awideselectionofbeveragesonboardTask2P:hungryC:twochoicesofmaincourseTask3P:allergictobeefC:offerchickenmeal

Section2ProgressCheck1.Translatethefollowingphrases呼叫按鈕餐巾紙素食者一道菜不加糖的咖啡冷飲餐后甜點(diǎn)開胃菜清理檸檬

2.AnswerthefollowingquestionsWhattraveldocumentsarenecessaryforcheckinginaflight？Whatthingsdoesapassengergetfromtheagentatthecheckincounter?Howdoyouhelpapassengerselecthisseat?Doallthepassengersneedtocheckinatthecounter?Howdofirstclasspassengerscheckinatairport?

FurtherReading

AlaskaAirlines

AlaskaAirlinessellshotmealsonflightsover2.5hours;afruitandcheeseplatterisavailableforpurchaseonmostflightsovertwohours.Pricesrangefrom$7to$8.Snacksknownas“picnicpacks”cost$6.There’saspecialselectionoffor-purchasemealsonflightstoandfromHawaii,includingredmisogingerchicken($7).

Non-alcoholicbeveragesarecomplimentary,whilebeer,wineandliquorscost$6to$7ineconomyclass(they’refreeinfirst).

AmericanAirlinesAmericanAirlinesrecentlybeganofferingfreesnacksineconomyclassonalldomesticflights(cookiesorpretzels),aswellasfreemealsonflightsbetweenDallas/FortWorthandHawaii.ComplimentarymealsarealsoofferedaboardflightsbetweentheU.S.andEurope,AsiaandsomedestinationsinLatinAmerica.Onotherinternationalflightsaswellasalldomesticflights,economy-classflierscanpurchaseitemssuchassnackpacks,sandwichesandotherlightfare($4–$9.99).Passengersinfirstorbusinessclassgetfreesnacks,“LiteBites”orfullmeals,dependingonthelengthandtimeoftheflight.Non-alcoholicbeveragesarefreeonallflights,whileeconomy-classpassengerswillpay$7to$9foralcoholicoptions.(Thesearefreeinbusinessandfirstclass.)

DeltaAirlinesDeltaoffersonecomplimentarysnack(pretzels,peanutsorcookies)onmosteconomy-classflights,aswellasamenuoffor-purchaseitemssuchasPringleschips,sandwiches,wrapsandfruit/cheeseplates($3.49–$9.99)onU.S.,CaribbeanandLatinAmericaflightsofatleast900miles.Complimentarymealsareavailableonlongerinternationalflights.First-andbusiness-classpassengersgetcomplimentarysnacksand/ormeals,dependingonthelengthoftheflight.Complimentarynon-alcoholicdrinksareofferedonallflights.First-andbusiness-classpassengersgetfreealcoholicdrinks,whileeconomy-classpassengerspay$6to$10.

FrontierAirlinesUltra-discounterFrontierdoesnotincludeanyfreesnacksorbeveragesaboarditsflights;instead,youcanpurchasetheseindividuallyorinpackages(suchascoffeeandasnackfor$4.49).JetBlueAirlinesJetBlueservesavarietyofcomplimentarysnacksandbeveragesinitseconomy-classcabins.Beer,wineandcocktailscost$6to$9.Theairline’sboxedsnackscost$7andareavailableonmostflightslongerthantwohours.There’salsoanEatUpCafeselection(sandwiches,salads,cheeseplate,etc.)onsomelongerflights,withoptionsrangingfrom$4to$12.JetBlue’spremiumcabin,calledMint,isavailableonlyonselecttranscontinentalorinternationalflights;faresinthiscabinincludecomplimentarymeals,smallplatesandalcoholicbeverages.

SouthwestAirlinesPeanuts,pretzelsandnon-alcoholicbeveragesarecomplimentaryonallflights.Beer,wine,spiritsandmixeddrinkscost$5.Onlongerflights,othercomplimentarysnacksareavailable.PassengersinBusinessSelectgetonefreepremiumdrink.SpiritAirlinesSpiritdoesn’tservemeals,butsnacks(muffins,candy,chips,nuts)areofferedfor$2–$6.50.Spiritalsochargesforalldrinks,includingsoftdrinksandwater($3).Hotdrinkslikecoffeeandteaare$2.Alcoholicbeveragesare$7to$8.Selectbundles(suchasnutsandasoftdrinkoramuffinandahotdrink)canbepurc