2025+職場AI研究報告：勢頭增強挑戰(zhàn)猶存+AI+at+Work+2025+Momentum+Builds,+But+Gaps+Remain

BCGAIATWORK

MomentumBuilds,

ButGapsRemain

THIRDEDITION|JUNE2025

Surveyparameters

10,635

respondents

33%33%

33%

Role

Frontlineemployees1Managers

Leaders

2%

11%

20%

35%

27%

4%

Age

65+

55–64

45–54

35–44

25–34

18–24

30%

15%

19%

24%

12%

Companyrevenue

>$5B

$2B–$5B

$1B–$2B

$500M–$1B<$500M

23%

22%

20%

10%

8%

8%

5%

4%

Industry

TMT

FinancialServicesOthers

Consumer/Retail

Healthcare/MedicalManufacturing

Energy/Utilities

PublicSector

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:TMT=technology,media,andtelecommunications.

1Individualwhite-collaremployees,withnomanagerialresponsibilities.

2MiddleEastrespondentsfromKuwait,Qatar,SaudiArabia,andtheUAE.

Keymarkets

India

Brazil

UK

France

Japan

Italy

Spain

GermanyUS

MiddleEast2

SouthAfrica

509

1,031

1,021

1,015

1,013

1,012

1,011

1,010

1,009

1,002

1,002

Fivekeytakeaways

1

2

3

4

5

AIisnowpartof

Propertraining,

TheGlobalSouthis

Thenextfrontier:

AIagentsarenot

ourdailyworklives.

leadershipsupport,

againshowing

fromadoption

widelydeployed.

While72%ofall

andaccesstothe

higheradoptionof

tovaluewith

Inpractice,only

respondentsare

righttoolscanbreak

AI.Indiaisleading

end-to-endredesign.

13%seeagents

regularAIusers,

thisceiling.Yetonly

thepackwith92%of

One-halfof

integratedinto

adoptionamong

36%ofemployees

regularusers.

respondentssay

broaderwork?ows.

frontlineemployees

aresatis?edwiththeir

theircompanyis

hasstalledat51%.

AItraining.

startingtoreshapeprocesses.Thesecompaniesinvestmoreintheir

people—anditpayso?.

AIisnowpartofourdaily

worklife—butfrontlineemployees

havehitanadoptionceiling

AsAIgoes

mainstream,con?denceisrisingand

concernsarefalling

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:Shareofrespondentswhorankedthespeci?edsentimentintheirtoptwoamongsevensentimentoptions.

Optimism

Curiosity

Con?dence

Concern

Anxiety

52%

52%

35%

54%

61%

60%

36%

20252023

2018

26%

+19pp

17%

28%

30%

–12pp

40%

11%

12%

15%

Overalladoptionisstrong—72%ofrespondentsareregular

users—butithasstalled

forfrontlineemployees

RegularGenAIusageacrossworkerlevels

51%

Frontline

52%

employees

20%

78%

64%

Managers

46%

85%

88%

Leaders

80%

Sources:AIatWork,2025(n=10,635);AIatWork,2024(n=13,102);AIatWork,2023(n=12,898);BCGanalysis.

Note:Regularusers=peoplethatuseAIseveraltimesaweekordaily.

+14pp

20252024

2023

EmployeesintheGlobalSouthshowhigheradoptionofAItools

ShareofrespondentswhouseAIatleastseveraltimesaweek

92%

87%

78%76%72%

68%68%67%64%64%

51%

IndiaMiddleSpainBrazilSouthUKItalyGermanyFranceUSJapan

EastAfrica

Average72%

GlobalSouth

GlobalNorth

Sources:AIatWork,2025(n=10,635);BCGanalysis.

41%

ofrespondentsfearlosingtheirjob

Sources:AIatWork,2025(n=10,219);BCGanalysis

Note:Respondentswhoanswered“certainly”or“probably”tothequestion.

Shareofrespondentswhothinktheirjobwillcertainlyorprobablydisappearentirelyinthenexttenyears

+7pp

43%

41%

36%

Frontlineemployees

Managersandleaders

Allrespondents

(versus42%in2024)

Note:Respondentswhoanswered“certainly”or“probably”tothequestion.

Countrieswithhighusagealsohavehighestfearofjobloss

Shareofrespondentswhothinktheirjobwillcertainlyorprobablydisappearentirelyinthenexttenyears

Thethreecountrieswith

thehighestshareofGenAI

regularusers

63%

61%

48%

40%

34%34%33%

36%36%

28%27%

MiddleEastSpainIndiaJapanGermanyItalyUKFranceUSSouthAfricaBrazil

Globalaverage41%

GlobalSouth

GlobalNorth

Regularuser%

Regularuserrank

87

#2

78

#3

92

#1

Sources:AIatWork,2025(n=10,219);BCGanalysis.

47%

ofrespondentssaytheysavemorethanan

houradaywithAI1

Sources:AIatWork,2025(n=7,492peopleusingGenAIforwork);BCGanalysis.

1ShareofrespondentswhoreportsavingatleastsixhoursaweekwithAI.

Performmoretasks

Finishworkearlierandwithbetterquality

Workonstrategictasks

ExperimentwithGenAI

Pursueprofessionaldevelopment

Connectwith

theircoworkers

Increasesatisfactionandwell-being

Pursueactivitiesoutsideofwork

Onlyone-thirdreceivesguidanceonhowtoreallocatethistime,mutingtheimpact

ShareofrespondentswhoreportdoingtheseactivitieswiththetimesavedbyGenAI

54%

52%

44%

36%

34%

29%

29%

27%

Timesavingsreallocatedtoverydiversetasks

Propertraining,accesstotherighttools,

andstrongleadershipsupport–thethree

keystoimproveAIadoption

Topthree

challengesto

boostadoption

Sources:AIatWork,2025(n=3,537);BCGanalysis.

Note:Topthreechallengescitedbyfrontlineemployees.

Lackofskillsortraining

Trainingisoftentooshortorsuper?cial—only36%of

employeessaytheyhavebeentrainedontheskillsneededforAItransformation.

Limitedaccesstotherighttools

Nearlyfourintenemployees,37%,saytheircompanyisnotsupplyingtherighttools.Whencorporatesolutionsfallshort,54%saytheywoulduseunauthorizedAItools,raising

securityrisks.

Lackofsupportfromleadership

Only25%offrontlineemployeessaytheyhavereceived

su?cientsupportfromtheirleadershiponhowandwhentouseAIatwork.

PROPER

TRAINING

LEADERSHIPSUPPORT

ACCESSTOTHERIGHTTOOLS

Only36%ofemployeesfeelproperlytrained

36%

Shareofrespondents

saying,“Yes,my

trainingwasenough.”

Atleast?vehoursofinstruction,in-personsessions,andcoachingarekeycomponentsofe?ectivetraining

Atleast?vehours

%ofregularusers1

dependingontrainingvolume

+19pp

89%

82%

63%

18%

5–10hours>10hours

Notraining1–5hours

In-person

%ofregularusers

dependingonin-persontrainingornot

+12pp

79%

67%

Notin-persontrainingIn-persontraining

Coaching

%ofregularusers

dependingoncoachaccess

+14pp

84%

70%

Nocoach

Accesstoacoach

Thesethreecomponentsalsosigni?cantlyboostemployees’con?denceinAIandimprovethequalityofAI-enabledworkoutputs

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:Howtoreadthechart:79%ofrespondentswhoreceivedmorethan?vehoursoftrainingareregularAIusers,comparedwith67%ofthosewhoreceivedlessthan?vehourstraining.

1UsedAIeverydayorseveraldaysaweek.

GenZand

Millennials1

Others2

PROPER

TRAINING

ACCESSTOTHERIGHTTOOLS

LEADERSHIPSUPPORT

62%

43%

ShareofrespondentswhowoulduseAItoolsevenifnotauthorizedbythecompany

54%

GenZandMillennialsaremostlikelytobypassrestrictions

+19pp

WoulduseAIwithoutcompanysupportWouldwaitornotuseAI

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:ShadowAIreferstotheuseofarti?cialintelligencetools,systems,ormodelswithinanorganizationwithouttheexplicitknowledge,

approval,orgovernanceofthecentralITordatateams.GenZisde?nedaspeopleborn1997to2012.Millennialsisde?nedaspeopleborn1981to1996.

1n=7039.2n=3596.

Withouttherighttools,companiesfacerisingshadowAIusage—andtheaccompanying

securityrisks

PROPER

TRAINING

LEADERSHIPSUPPORT

ACCESSTOTHERIGHTTOOLS

Shareofemployeeswhoare…

…RegularusersofAI

+41pp

82%

41%

Leadershipsupportmatters—butonly

25%

offrontlineemployeesexperienceit

…VerypositiveaboutGenAIimpactonjobenjoyment

…VerypositiveaboutGenAIimpactontheircareerprospects

+40pp

55%

15%

+47pp

62%

13%

WithoutclearleadershipsupportonGenAIuse

WithclearleadershipsupportonGenAIuse

Sources:AIatWork,2025(n=3,537frontlineemployees);BCGanalysis.

Note:RegularusersofAI=peoplethatuseAIdailyorseveraltimesaweek.

Thenextfrontier:fromadoptionto

valuethroughreshapingwork?ows

andfunctionswithAI

Halfofrespondentssaytheircompanyisredesigningend-to-endwork?ows

Deploy

72%

ofrespondents

saytheircompany

isdeploying

GenAItools

Reshape

50%

Invent

22%

SupportadoptionofGenAItoolsandfoster

productivity(e.g.,rollingoutChatGPT,

MicrosoftCopilot,orMistralLeChat)

Redesignend-to-endwork?owsandprocessesto

reimaginefunctions(e.g.,reshapingtheHR

functionbyinjectingAIintocriticalprocesses)

Buildandinnovatenewbusinessmodelsand

productstodrivegrowth(e.g.,creatingnew

revenuestreamswithAI-poweredservices)

Sources:AIatWork,2025(n=10,635);BCGanalysis.

AccordingtoBCGstudies,companiesthatcreatethe

mostvaluewithAIfocus80%oftheirinvestmenton

ReshapeandInvent,inafewcoreprocesses

Financialservicesandtechareleadingthepackonwork?owredesign

Shareofrespondentswhoreporttheircompanyisdoingwork?owredesign(Reshape)amongindustries

54%

Average

50%

48%

47%

43%

41%

41%

31%

54%

Financial

Technology

Manufacturing

Energy/

Telecom

Consumer/

Healthcare/

Publicsector

services

Utilities

Retail

Medical

Sources:AIatWork,2025;BCGanalysis.

Note:Onlyindustrieswithmorethan350respondentsshown.

Companiesredesigningtheirwork?owsinvestmoreinthepeopletransformation–anditpayso?

Companiesreshapingtheirwork?owsandfunctionswithAI…Asaresult,theiremployees…

O?erpropertraining

Sharewhoreceived

morethan?vehoursofupskilling

Providemoresupport

Sharewhohadstrongleadershipsupport

TrackAIvaluebetter

Sharewhoseevalue

createdbyAIintermsof?nancialoutcomesproperlytracked

67%

59%

59%

+18pp

+19pp

+23pp

36%

49%

40%

Savemoretime

Sharewhosavemorethanonehourperday

Shifttostrategictasks

Sharewhorankedthisa

topthreeimpactofGenAI

ThinkAIenablesbetterdecisions

Sharewhothinktheir

companywillmakebetterdecisionsthankstodata

29%

+26pp

55%

+9pp

44%

35%

76%

+13pp

89%

EmployeesincompaniesfocusingonAItoolsroll-outonly1Employeesincompaniesredesigningwork?ows2

Sources:AIatWork,2025;BCGanalysis.

Note:Datare?ectsonlypeopleusingAIatwork,notthoseusingAIathomeonly.

1CompanyisdoingDeployonly(roll-outofo?-the-shelfAItools)(n=1,830).

2CompanyisdoingsomeReshape(end-to-endwork?owredesign)orInvent(newbusinessmodelsemergingfromAI).CompanymightalsobedoingDeploy(n=5,350).

Employeesin

companiesreshapingtheirwork?owsfeel

mostvulnerabletojobloss—reinforcingtheneedforclear

communicationandproperupskilling

Shareofrespondentswhothinktheirjobwillcertainlyorprobablydisappearentirelyinthenexttenyears

+12pp

34%

41%

Allrespondents

46%

Employeesin

companiesfocusing

ontoolroll-out1

Employeesin

companiesredesigning

work?owswithAI2

Sources:AIatWork,2025(n=10,365);BCGanalysis.

1CompanyisdoingDeployonly(roll-outofo?-the-shelfAItools)(n=2,551).

2CompanyisdoingsomeReshape(end-to-endwork?owredesign)orInvent(newbusinessmodelsemergingfromAI).CompanymightalsobedoingDeploy(n=6,450).

AIagents:fullofpromises,butnotwidelydeployed

StillearlydaysforAIagents:Only13%seetheminthework?ows

Employeesseepotential,butdon’tfullyunderstandAIagents

77%

But

33%

thinkAIagentswillbeimportantinthenextthreeto?veyears

haveaproper

understandingofwhattheyare

Mostcompaniesarestillexperimenting

ShareofrespondentswhosayAIagentsare:

31%56%13%

Notdeployedyet1

Beingusedexperimentally,inpilots,orunderhumansupervisionIntegratedintobroaderwork?ows

Sources:AIatWork,2025(n=10,370);BCGanalysis.1Includesunsureresponses.

Brazil,India,Spain,andtheUSareattheforefrontofusingAIagentsShareofrespondentsreportingtheircompanyisintegratingAIagentsintowork?ows

Global

average

13%

18%

17%

16%15%

13%13%13%GlobalSouth

GlobalNorth

11%11%11%

7%

BrazilIndiaSpainUSUKGermanySouthMiddleItalyFranceJapan

AfricaEast

Sources:AIatWork,2025(n=10,635);BCGanalysis.

Note:Percountryncorrespondstothesurveyparameters.

Lackofhuman

oversight,uncl