崗位職責(zé)_技術(shù)操作崗位說明書大全122

努力了的才叫夢想，不努力的就是空想！如果你一直空想的話，無論看多少正能量語錄，也趕不走滿滿的負(fù)能量！你還是原地踏步的你，一直在看別人進(jìn)步。技術(shù)部總經(jīng)理職位描述文件職位識(shí)別信息職位名稱技術(shù)部總經(jīng)理所屬部門資訊科技部職位編號(hào)所在城市工作地點(diǎn)資訊科技部出差要求無偶爾經(jīng)常常駐版本號(hào)V1.0生效日期工作網(wǎng)絡(luò)關(guān)系直接上級(jí)職位資訊科技部總監(jiān)匯報(bào)職位直接下級(jí)職位技術(shù)支持經(jīng)理、軟件開發(fā)經(jīng)理、知識(shí)庫管理經(jīng)理人員管理權(quán)限薪酬無 建議權(quán) 決定權(quán)直接下級(jí)人數(shù)3績效無 建議權(quán) 決定權(quán)直接管轄團(tuán)隊(duì)15配備無 建議權(quán) 決定權(quán)業(yè)務(wù)指導(dǎo)職位對(duì)職位產(chǎn)生影響的外部機(jī)構(gòu)受到職位影響的外部機(jī)構(gòu)任職資格教育程度本科及以上學(xué)歷專業(yè)方向客戶服務(wù)中心高級(jí)管理工作經(jīng)驗(yàn)超過八年跨國公司IT工作經(jīng)驗(yàn), 四年國內(nèi)客戶服務(wù)中心行業(yè)經(jīng)驗(yàn)核心能力客戶服務(wù)中心，IT行業(yè)通用能力專業(yè)能力 Control Planning Delegation Coordination專業(yè)技能 Contact center technology management Contact Center project management Knowledge on hardware and client/server application, database administration. Knowledge on contact centre /paging centre systems, LAN/WAN management and ACD/IVRS support.通用技能 Communication Leadership and people management 職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）To build, manage and maintain a state-of-the-art contact center platform for the company職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級(jí)別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類戰(zhàn)略層面 To build, manage and maintain a reliable, stable, multi-channel accessible, flexible, easily expandable and easily compatible contact center platform to support business growth Full Senior management assessmentOperational Level To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology to the contact centre systems for improving efficiency and productivity To design, implement, develop leading edge contact-centre CTI technology. To design and implement customized solutions to meet various changing program demands and business needs.All KPIs on syste