酒店術(shù)語(按字母排序).doc

Alphabetical Acronyms按字母排序ADRAverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold日均房?jī)r(jià)：在酒店或其他渠道的平均銷售房?jī)r(jià)?？偡块g銷售額除以銷售房間數(shù)AffiliatesIndependentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made聯(lián)盟網(wǎng)頁：獨(dú)立的網(wǎng)站提供集團(tuán)網(wǎng)頁的鏈接，從而由此得到的預(yù)定ANZSPAustralia,New Zealand and South Pacific澳大利亞，新西蘭和南太平洋APRMAsia-PacificRisk Management亞太地區(qū)風(fēng)險(xiǎn)管理ARIAverageRate IndexCalculatedby dividing the hotelsaverage room rate by the average of the competitor set market rate平均房?jī)r(jià)指數(shù)：酒店平均房?jī)r(jià)除以市場(chǎng)同期競(jìng)爭(zhēng)者平均房?jī)r(jià)BAT ForecastBusinessAlignment Team Forecast商業(yè)聯(lián)盟預(yù)測(cè)BCEBrandedConsumer Experience品牌賓客體驗(yàn)BFRBestFlex Rate最優(yōu)上門散客價(jià)BTABusinessTravel Agent - the same as TMC Travel Management Company商務(wù)旅游旅行社C&IConferenceand Incentive會(huì)議和獎(jiǎng)勵(lì)Thetwo sales segments relating to conference and incentive group travelCAMCapitalAsset Management 資本資產(chǎn)管理CAPComplianceAssurance Process.擔(dān)保依法納稅措施CAPEXCapitalExpenditure資本支出CCACapitalconstruction authorization基本建設(shè)批準(zhǔn)CMHCompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement酒店管理公司：包括自行經(jīng)營酒店方和酒店管理方Competitive SetGMdefined local hotels (usually four or five) with which a particular hotelcompetes競(jìng)爭(zhēng)對(duì)手ConfirmationThepercentage of offered calls in a CRO that actually turn into bookings.確認(rèn)預(yù)定百分比COOChiefOperating Officer首席營運(yùn)官COS/COGSCostof Sales or Cost of Goods Sold銷售成本CPCCustomerProfit Contribution.The revenue supplied by a customer inayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues (Displacementis a measure of demandthat was declined as a result of accepting this business.)客戶利潤(rùn)貢獻(xiàn)在收入貢獻(xiàn)模型中，來自客戶的收入減去所發(fā)生的服務(wù)成本，就得到銷售與因(業(yè)務(wù))替代分流的總利潤(rùn)其中所謂的替代分流是指由于使用本業(yè)務(wù)而減少的對(duì)其它業(yè)務(wù)的需求CRMClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel區(qū)域收益管理經(jīng)理：其職責(zé)超過1家酒店CROCentralReservations Office中央訂房辦公室CROCCECashReturn on Cash Capital Employed使用資本額的現(xiàn)金收益CRSCentralReservation System.Holidex Plus being rolled out globally replacing Holidex andGlobal II中央預(yù)定系統(tǒng)CSAControlSelf-Assessment (online internal control questionnaire)內(nèi)部控制自我評(píng)估CSSCentralShared Services中央共享服務(wù)CTPContributionto ProfitThehotelscontribution to group Profit (Total of management and incentive fees)收益貢獻(xiàn)：酒店提交給集團(tuán)的收益（包含管理費(fèi)和提成）ECSElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme)在線傭金服務(wù)系統(tǒng)EEOEqualEmployment Opportunities均等就業(yè)機(jī)會(huì)EMEAEurope,Middle East and Africa歐洲、中東和非洲EMEROTheEMEA Central Reservations Office (call centre) located in Amsterdam.位于阿姆斯特丹的歐洲、中東、非洲中央預(yù)定辦公室EOWAEqualOpportunity Woman Agency (Australia Only)婦女均等就業(yè)機(jī)會(huì)機(jī)構(gòu)（僅在澳大利亞）ERTEmergencyResponse Team緊急反應(yīng)小組ESEmployeeSurvey員工滿意度調(diào)查FAMFinanceand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals財(cái)務(wù)及資產(chǎn)管理：對(duì)企業(yè)管理報(bào)告負(fù)責(zé)，外部財(cái)務(wù)報(bào)告，稅收，財(cái)政，風(fēng)險(xiǎn)資本和項(xiàng)目評(píng)估FISFranchiseInformation System加盟信息體系Flow-throughThepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through收入變化率計(jì)入去年或預(yù)算利潤(rùn)通常用營業(yè)總收入測(cè)算利潤(rùn)也稱為直接測(cè)算FLSFireLife Safety消防救生索及配件系列FPMMFireprotection maintenance management消防防護(hù)維修管理FranchiseeAnoperator who uses a brand under licence from the brand owner特許經(jīng)營人FranchisorThebrand owner who licences brands for use by other operators授予特許者GBSGlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally全球品牌服務(wù)GDSGlobalDistribution System全球分銷系統(tǒng)GFIGroundFault Interrupter斷電器GOPGrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property毛營業(yè)利潤(rùn):扣除各項(xiàng)固定費(fèi)用如管理費(fèi)，租借費(fèi)，稅收，保險(xiǎn)，利息，折舊費(fèi)，分?jǐn)傎M(fèi)，損益GOPPARGrossoperating Profit per available room.(revenue after variable costs)每間房間的毛營業(yè)利潤(rùn)GRRGrossRooms Revenue房間毛利潤(rùn)GSAGeneralSales Agent總經(jīng)紀(jì)人GSSGuestSatisfaction Index (the key measure within GSTS)賓客滿意度指數(shù)GSSGlobalSales Support全球銷售支持GSTSGuestSatisfaction Tracking System賓客滿意度追蹤系統(tǒng)HACCPHazardAnalysis Critical Control Path (Food Safety)危害分析臨界控制途徑HIROHotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotels operating history酒店空房預(yù)訂優(yōu)化系統(tǒng)（方案）酒店收入最大化或稱酒店生產(chǎn)管理系統(tǒng)，它收集（酒店的）客戶需求（信息），并對(duì)酒店進(jìn)行逐個(gè)分析，基于這樣的分析，系統(tǒng)（可為酒店）提供臨界（障礙）值這是一個(gè)高度自動(dòng)化的管理系統(tǒng)，可以根據(jù)酒店類型和酒店歷史數(shù)據(jù)的統(tǒng)計(jì)信息幫助各個(gè)酒店進(jìn)行費(fèi)用（入住率）管理HMAHotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA酒店管理協(xié)議HMGHotelManagement Group酒店管理團(tuán)隊(duì)IBPIntegratedBusiness PlanFormsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next 12 months整合的企業(yè)管理流程計(jì)劃：預(yù)算組成部分，采用實(shí)際銷售與預(yù)算比較及預(yù)測(cè)跟蹤反饋系統(tǒng)，同時(shí)也包含對(duì)未來12月的滾動(dòng)預(yù)測(cè)IBTIndividualBusiness Travellers 個(gè)體商務(wù)旅行者IDSInternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia)互聯(lián)網(wǎng)分銷體系IGUIncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogeneous groupings收益產(chǎn)出單元：用于財(cái)務(wù)生成酒店同品牌體系計(jì)算IRRInitialrate on return回報(bào)初始率KNRKeyNegotiated Rate關(guān)鍵協(xié)議費(fèi)率KPOKeyPerformance Objectives主要績(jī)效標(biāo)準(zhǔn)LIRGLowestInternet Rate Guarantee最低網(wǎng)站預(yù)定保證LNRLocalNegotiated Rate當(dāng)?shù)貐f(xié)議匯率LOILetterof Intent意向書LTILosttime injuries浪費(fèi)機(jī)會(huì)的損害LTOLabourTurn Over勞動(dòng)力流動(dòng)MACROMarketArea Central Reservations OfficeThesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled市場(chǎng)區(qū)域中央預(yù)定辦公室MMRManagers Monthly Report經(jīng)理月度報(bào)告MPIMarketPenetration IndexCalculatedby dividing the hotelsactual market share by fair market share市場(chǎng)滲透指數(shù)，酒店實(shí)際市場(chǎng)份額除以平均市場(chǎng)占有率MTDManager,Talent Development管理層與人才發(fā)展MTMManager,Talent Management管理層與人才管理Net RevCoNetrevenue per call offered.A key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO每個(gè)所打電話的凈收益NOPNetoperating profit凈營業(yè)利潤(rùn)OHS OccupationalHealth & Safety職業(yè)保障OSHOccupationalSafety & Health職業(yè)安全OSIOverallSatisfaction Index總體滿意度指數(shù)P2PPay2 Produce貨到付款PAFPersonnelAction Form個(gè)人行動(dòng)表格PDPPerformanceDevelopment Plan個(gè)人發(fā)展計(jì)劃PDRPerformanceDevelopment Review個(gè)人發(fā)展回顧PFPPayfor Performance.The collective name for all revenue generation programmes notcovered by a franchisees reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing按效果付費(fèi)（聯(lián)營模式）PIPPropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards資產(chǎn)改進(jìn)計(jì)劃PMSPropertyManagement System資產(chǎn)管理體系PPPriorityPrivilege優(yōu)先特權(quán)PSCPrioritySales Campaign優(yōu)先促銷活動(dòng)QESQualityEvaluation System質(zhì)量評(píng)估體系A(chǔ)tool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brandRCDResidualCurrent device漏電保護(hù)器RDOSRegionalDirector of Sales區(qū)域銷售總監(jiān)RevPARRevenuePer Available RoomCalculatedby dividing the hotelsrooms revenue by the number of rooms available.Rev Par will equal the hotels average room rate whenoccupancy is 100%. 房間總收益除以可用房總數(shù)。當(dāng)入住率100%時(shí)，此用來平衡平均房?jī)r(jià)RevPASHRevenuePer Available Seat Per Hour每位每小時(shí)收益RFPRequestfor Proposal提案申請(qǐng)RGIRevenueGeneration IndexCalculatedby dividing the hotelsRev Par by the total Rev Par of your hotels direct competitors每間可售房收入除以競(jìng)爭(zhēng)對(duì)手總可售房收入RGMRegionalGeneral Manager區(qū)域總經(jīng)理RMECRegionalMajor Expenditure Committee區(qū)域支出委員會(huì)負(fù)責(zé)人ROCEReturnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill已投資資本回報(bào)：主營業(yè)務(wù)收入（扣除額外項(xiàng)目）由凈營業(yè)資產(chǎn)，極小重估價(jià)準(zhǔn)備及商譽(yù)注銷生成ROIReturnon Investment投資利潤(rùn)率RPCRedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of pointsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions積分回收RTWRet