前臺英語培訓(xùn)New.doc

UNIT 1 電話預(yù)訂及到達(dá)機(jī)場需接機(jī)1、情景對話-預(yù)定A您好！這里是藍(lán)天酒店，請問有什么可以幫忙的嗎？A: Hello！Heres BLUE SKY hotel. May I help you?B是的，我想預(yù)訂一個房間。B: Yes.Id like to book a room.A請問預(yù)訂哪一天。A: When do you want?B（今天）（明天）（后天）（下周）（下月）B: Today/Tomorrow/The day after tomorrow/next week/next month.A可以，您想要什么樣的房間？我們有單人間、雙人間、套間和五人間。A: Sure, (yes), what kind of room do you want to have? Weve single-room, double-room, inner-room and family room.B我想預(yù)訂一個單人間，價(jià)錢是多少？B: Yes，good. I want to have a single-room. Whats the price?A單人間價(jià)格是388元一晚。A: A single-room is 388RMB per-night.B你們有折扣嗎？B: Do you have any discount for me?A不好意思，已經(jīng)給您打完折扣了，請問您住幾天。A: Sorry, we have already made the discount for you. How long will you be staying?B只住一晚。B: Just one night.A好的，可以告訴我您的名字和電話號碼及護(hù)照號嗎？A: OK, may I have your name, telephone number and Passport number?B我是來自美國的大衛(wèi)，電話號碼護(hù)照號是11022256789。B: Im David from America .My telephone number isand my Passport No. is 11022256789.A請拼寫一下您的名字。 A: Could you spell your name please?BDAVIDB: D-A-V-I-D.A好的，已經(jīng)給您做好了預(yù)訂，到酒店后直接提名字即可入住。A: OK, I have already made the reservation for you. You just need mention your name to us when you get here.B好的，謝謝！B: Well, thank you.A再見！A: Bye-bye.情景對話-接機(jī)A早上好，有什么需要幫忙的嗎？這里是藍(lán)天酒店。A: Good morning.May I help you? This is BLUE SKY hotel.B是的，我剛到機(jī)場，我需要你們的班車來接我。B: Yes. Im just arriving at Beijing Capital Airport, I need your shuttle bus to pick me up.A沒問題，請問您在幾號航站樓。A: No problem. Could you tell me which terminal building are you in?B3號航站樓。B: No.3 terminal building.A好的，請您去3號航站樓的四層12門等。我們的班車大概15分鐘左右到達(dá)，有行李員進(jìn)去接您。A: OK, Please wait at the Gate 12 on the fourth floor. We will arrive there about 15 minutes and our bellman will pick you up.B太好了，謝謝！B: Thats great. Thanks.A不客氣，過會見。A: Not at all. See you later.2、專業(yè)詞匯Book (vi) buk 預(yù)定 reservation (n) ,rezvein 預(yù)定Terminal (n) t:minl 航站樓Discount dskaunt 折扣mention mnn 提起，說起bellmanblmn 行李員luggage lgd 行李pricepras 價(jià)格passportps,port 護(hù)照capital kpitl 首都shuttle tl 往返arriverav 到達(dá) minutes minits 分鐘3、重點(diǎn)掌握語句 Not at all 沒關(guān)系Sorry to have kept you waiting. 對不起讓您久等了Thats all right 沒關(guān)系Certainly 當(dāng)然可以Let me have a check again 讓我再核對一下Wish you a peasant journey! 祝您旅途愉快Its my job. 這是我應(yīng)該做的No problem 沒問題See you later 一會見May I help you? 請問有什么可以幫忙的嗎？what kind of room do you want to have? 您想要什么樣的房間？How long will you be staying? 請問您住幾天？UNIT 2 辦理入住辦理入住A您好，歡迎光臨藍(lán)天酒店，請問有什么可以幫助的嗎？您有預(yù)訂嗎？A: Good morning, sir /madam, Welcome to Blue Sky Hotel. What can I do for you? Have you make a reservation？B是的，我在你們酒店預(yù)訂了一個標(biāo)準(zhǔn)間。B: Yes, I have reserved a standard room.A可以告訴我您的名字嗎？A: Could you tell me your name please?B大衛(wèi)B: David.A請出示您的護(hù)照。A: May I see your Passport please? B給你B: Here you are.A您的房費(fèi)是388元，請問刷卡還是現(xiàn)金。A: Its RMB 388. How do you pay, by cash or credit card?B（刷卡）（現(xiàn)金）B: Credit card/Cash.A現(xiàn)金請預(yù)付500元押金，多余的明天退房時給您。A: Would you please pay RMB 500 deposit? We will return the balance to you when you check out tomorrow.B好的，沒問題。B: OK, no problem.A我們?nèi)C(jī)場有免費(fèi)班車，請問需要預(yù)訂嗎？A: We have shuttle bus to the airport free of charge, do you want to reserve?B是的，我需要。B: Thats great, I need.A請問您是幾點(diǎn)的航班。A: Could you tell me the time of your flight?B我是明天上午10：30的航班。B: My flight is at 10:30 tomorrow morning.A國際還是國內(nèi)A: Domestic flights or international flights B國際，3號航站樓。B: International flight, No 3 Terminal building.A中際航班需提前2個小時去機(jī)場，我想給您預(yù)訂8：00的車可以嗎？A: Zhongji Flight needs to arrive 2 hours earlier at the airport, I intend to book the shuttle bus of 8oclock, is it OK?B好的沒問題。B: Its OK.A請問需要叫醒服務(wù)嗎？A: Do you need wake-up service?B我想一下，早餐是幾點(diǎn)。B: Well, let me see, what time is breakfast?A早餐是7：009：00，如果用早餐請到前臺取早餐卡，15元/位并從您的押金扣除。A: Breakfast time is from 7oclock to 9oclock, if you need breakfast please go to the receptionist to get the breakfast card and it will be deducted from your deposit, 15yuan per one person.B好的，我需要7：00叫醒。B: OK, I need to wake me up at 7oclock.A好的，這是您的收據(jù)和房卡，房號710房間，電梯在這邊，請上七層，希望您在這里住的愉快。A: OK, its your receipt and key card, your room is 710, the lift is here, please go to the seventh floor and wish you a good time to stay here.2、專業(yè)詞匯Standard stndd 標(biāo)準(zhǔn)reserve riz:v 預(yù)定cash k 現(xiàn)金credit card kredit k:d 信用卡deposit dipzit 押金balance blns 結(jié)存，結(jié)余check out tek aut 結(jié)賬離開，退房receptionist risepnist 前臺，接待deduct didkt 扣除person p:sn 人wake up weikp 叫醒 charge t:d 花費(fèi)flight flait 航班，班次domestic dmestik 國內(nèi)的international ,intnnl 國際的receipt risi:t 收據(jù)first f:st 第一second seknd 第二third :d 第三fourth f: 第四fifth fif 第五sixth siks 第六seventh sevn 第七eighth eit 第八ninth nain 第九floor fl: 樓層3、重點(diǎn)掌握語句 Turn left/right 向左轉(zhuǎn)/右轉(zhuǎn)I will help you to contact the engineer department/hospital/police at once. 我馬上幫您聯(lián)系工程部/醫(yī)院/警察局Its on the sixth floor . 在六樓This way , please. 請走這邊 UNIT 2 辦理退房及一些其他問題辦理退房A您好，需要幫助嗎？A: Hello, do you need any help?B我要退房B: Yes, I want to check out.A好的，請出示您的房卡和收據(jù)。A: OK, please show me your key card and the receipt.B給你。B: Here you are.A請稍等，我通知客房服務(wù)員查房。A: Please wait for a moment, I will inform the room attendant to check your room.B好的。B: OK.A謝謝您的等待，您共交了500元押金，消費(fèi)388元房費(fèi)+15元早餐費(fèi)，退給您97元押金。請問需要發(fā)票嗎？A: Thank you for waiting, sir. Your deposit is 500yuan, the room rate is 388yuan and the breakfast is 15yuan, so I will give you back 97yuan. Do you need receipt?B請給我開一張發(fā)票。B: Please give me one.A請您寫一下發(fā)票抬頭。A: Please write the head of the receipt.B給你B: Here you are.A發(fā)票給您，班車已到。A: Here is the receipt and the shuttle bus is coming.B謝謝！B: Thank you!A祝您旅途愉快，希望您下次光臨我們酒店。A: Wish you have a good trip and hope you will come back to our hotel again.其他問題A您好，有什么幫忙的嗎？A: Hello! Do you need any help?B請問班車什么時候到？B: When will the shuttle bus arrive?A請稍等，班車10分鐘就到。A: Please wait for a moment, the bus will arrive in ten minutes.B能幫我叫一輛出租車嗎？B: Could you call a taxi for me?A可以，請問您要去哪？A: OK, please tell me where you want to go?B（去機(jī)場）（去市區(qū)）（去展覽中心）（去長城）（去故宮）B: Go to the Airport/Go to the downtown area/Go to the Exhibition Center/Go to the Great Wall